I just recently moved into a new apartment in Freeport and decided to get Fios for home internet…read more Upon purchasing through the customer service chat line, they waived the setup and router fee.. awesome! Setting up the installation appointment was a breeze. The installation window was from 1-3pm and the installer came out right on time, literally right at 1pm. The apartment has never had fios before and installation looked a little tricky, given the amount of insulation between the walls and odd angles from the outside. David was able to find solution after solution and had my 300mbps internet up and running super smoothly in under two hours. He was friendly, down to earth, knowledgeable and super professional. I'm excited to finally have internet again without having to duck into coffee shops all the time or relying on my phone's spotty hotspot. #teamFios

If I could give 0 stars I would. I came to try and get my brand new iphone 16 to start and work…read morecorrectly hence i had ordered it a week prior to going into the store and it never successfully activating. I walk in to see many emplo and many UNHELPED customers including myself until I made it known that I needed help. You are a customer service store you should have more employees who actually have good customer service. And please please please PLEASE get a manager that knows what theyre talking about. She was rude and unprofessional, thinks she can do three things at once when she cant even do one, and has no idea what shes talking about when she tells you solutions. I was there for 2 1/2 hours for my phone to be even worse and not work at all other then when I went in there only calls not working. Once again 0 stars if I could. Worst Verizon store out there. The online Verizon chatbot is better.