The app is so user unfriendly! They don't show air dates on any of the TV information. It makes it…read morereally hard to keep track of episodes when there isn't a date. It's the only streaming app that I've used that doesn't give you that information.

This is my 4th day trying to get Peacock Premium Plus and no has been able to help me. Plus they…read moresay they will call back and. They don't. Peacock is a scam!!

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Terrible service. I battled with them for months and had many service requests to fix the wifi…read moreissue, which was never fixed. I spent hours of my time dealing with them without a resolution. I finally cancelled and am so much happier. Go with a different provider. My service was meant to be turned off at the end of the day, but was turned off in the morning. When I called to have it turned back on, I was told the only way to do that was to open a new account. Even though I told them not to, she did it anyway and I was charged an additional $30 that was never refunded. Three minths later, endless harassing calls to pay them even though I was told I wouldn't owe anymore money. I finally paid to get then to stop and filed a dispute with the better business bureau. Do not waste your time or money with them.

Such an amazing experience. The staff were knowledgeable and helpful. Coming from Verizon,…read moreSpectrum's customer service is on another level. I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon. Everyone at spectrum is quick to address questions and solve problems. I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond :)

Spectrum doesn't not support veterans. My nephew was fired the week he was going on deployment to…read morethe Middle East and was told it was because of poor performance, though he never received any prior warnings verbally or in writing about his performance. Don't support spectrum.

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows…read morefrom all the major networks On Demand. It's fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here. But they do have a deal here tv and internet for like $69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

I went into the store and had a conversation with the associate (Geraldo)…read more who is very friendly and customer oriented! After working out the kinks in my set up I left. Unfortunately, when I returned home, I had a few more questions for him. The problem is that there is no way to call back to the store directly. You have to get on the phone and talk with a new person and start all over again. This is a terrible process Jim M

Optimum is one of the worst service providers I've ever had the displeasure of paying…read more When I first started using Optimum, it was my only option for internet service. I went in store and the employee there told me that I couldn't receive internet service without signing up for a phone plan. So for about a year and a half I've been forced into paying for a phone plan that's literally never been used. Despite calling and asking multiple times. Throughout my service, I've dealt with random outages and loss of service. Coupled with constantly having to call them to pay and being unable to create an account through their website for whatever reason. I'm finally able to switch internet providers and when I called to cancel my service, I was on the phone for an hour. During that hour, I was transferred to at least 4 separate employees who all made me verify my identity with my address, email, phone number, credit card number and a code texted to me. The last one insisted that I was not the account holder because he couldn't tell my gender via my voice and that an employee I spoke to prior made a note that I was a man. Despite this horrible customer service and the fact that I had been on the phone for an hour to cancel my service, he kept trying to convince me to keep my service for 5 months free as a "backup." In what world would I need a backup phone plan? Especially when I've had the phone line through Optimum for over a year and never once used it. Then he informed me I'm going to have to pay until I drop off my equipment in store. He could've offered a lifetime of free service and I still would've cancelled because under no circumstances would I pay a service that demands I tell them what is in my pants when I've verified my identity to 4 separate employees. I'd much rather pay 10 times the amount monthly in order to never deal with this company again. It's to the point where from now on, part of my prerequisites for moving is that the new place must be serviced by any other company than optimum. I'd honestly consider living without internet in my home before I ever come back to them for service. This is the only review I've ever left on yelp and that should only emphasize how horrific this company is.

We have had Optimum for several years. There have been issues with the service but they are…read moreeventually worked out. It is the billing side that you need to be careful about. As usual at the end of the year there is a discussion about rates or changing carriers due to increases. It gets settled but seems to be needless aggravation every year. This time is different, After agreeing to a price for 2026 at the end of 2025, the company basically reneges and raises the rate in March. When I called, i was informed one of the line items had changed. If I wanted to have the lower rate, all I needed to do was downgrade my service. The suggestion to me was insulting.

What a horrible experience with optimum. Called to get transfer pins to switch our service. I was…read moreon the phone for more than tso hours trying to get the pins. After the first guy ran through all his deals and I rejected them he transfers me to whoever gets you the pins we suddenly lose cell service. those pos's cancelled our service before i even got the pins, Vindictive $hit! Then I call back on a landline (because they shut off our service) the one i spoke to assured me that our service was still active (yeah right, so why did our phones magically start saying not register on a network and emergency calls only). Then won't transfer me to get the pins until I give her a reason that we are transferring our service. By this time I'm getting super angry, I ask for a supervisor after two minutes she comes back and says two more minutes. After two more minute gets back on and tells me there is none available, I hang up, she calls back says one will get back to me with 24 hours. i hang up again she calls back and asks if I still want to escalate it. I said no, I just want my pin. She then tells me that I have to give her a reason or she can't transfer me. So we went round and round about that, Finally I said because your customer service sucks. She wants to know why. WHY!? ARE YOU KIDDING ME!? Then she won't transfer me without telling her the deal I'm getting. I told her that's really none of your business. Still won't transfer me. So I lied to her because as I said, none of your business. So I finally get to the magic man with the sought after pin numbers. He said the same, I have to give him a reason. I said, ARE YOU KIDDING ME!? Don't you people share information I've told no less than four people already. So he goes into salesman mode tries throwing all these deals at me. I told him after what I've been through with you people today you could make it free for life and I still wouldn't take it. Tries again, I said did you think I was kidding?. Says I have one last deals, you can say no and then I'll get you the pin. Told him I'll save us some time and say no now. And everyone I spoke with had an accent you could cut with a knife. Not being racist either, my wife is from the Philippines and has a heavy accent, tells me they out source their call centers.

I wanted to talk to a FIOS agent. They said that the wait period would be about one week. That's…read moreright I would have to wait on the phone for one week. They said that if I preferred, I could have them call me at a convenient time for them. So, I played their game, and set the call back for Wednesday from 5:00 to 6:00PM. Guess what, that's right they did not call backed. That makes FIOS G.D. liars. Pardon my French, If I said what I planned to say, my comments would have been deleted.

I am a new customer with Verizon Fios my coop had me locked in a decade with Optimum it was torture…read moreI dont what was worst, being married to my X or their service It sucked, over priced the internet was slow as molasses it would randomly just shut down, which with a college student son it was a HORROR I took action enrolled in Verizon its cheaper faster and the customer service is OUTSTANDING i had a small glitch the head executive Lauren looked into it kept me in the loop daily and also her assistant Nicole she's a sweetheart too resolved it swiftly and I can't thank them ladies enough keep up the wonderful work at Verizon you guys rock !!!! V,H Bklyn NY

How in the world am I paying $100/mo for spotty at best internet. It goes down frequently which…read moreyou can see by the photos below. Some adverse weather is something I can understand but I lose service and regain it about 3-4 times a day Edit: doing this to count the number of times I have lost service since this review: 6

Excellent technical assistance from Ashley who showed me her skillful knowledge and experience I…read moreappreciated as a diplomat.

We were helped by Tony A. He was so nice and was very attentive i love everything will be coming…read moreback customer service was great and plus it's $59 for unlimited drinks and food

My Samsung 65" frame tv wouldn't come on. After an hour on…read morethe phone with Samsung tech support, and little to show for it I called Smart TV repair. Fifteen minutes later Rashad had me back up and running. He's amazing!

My 6-year-old TV suddenly stopped turning on, and when I called Best Buy, they wanted $150 just to…read morediagnose the issue. Then Rashad came along like an angel. I reached out to him, and within two days he traveled all the way from NJ to NY and fixed my TV in just a few hours. He is professional, extremely knowledgeable, and trustworthy. I'm so grateful I found him, he saved us $2,000 and is now my go-to for any future repairs. Recommend 10000/10