No way to contact them by phone. So basically no customer service. I will try again via online help?read more

Peacock TV has 1 star review. And their management could care less. I've had numerous issues with…read morethis company. I received a promo for $1.99 a month. I got an email for autorenewal at $12.99 a month. Heck no. I contacted online chat and they were horrible. After asking a kazillion questions, they said there weren't any discounts. I escalated it and "Zach" just called me about my complaint. He refused to help, he said sorry you feel that way and was ready for me to end being a customer with them, which I was shocked about. Netflix is even cheaper than them and Peacock only has worthless junk on their streaming. He told me that he was going to respond saying we talked (basically to cover himself). I am so angry that their management is as worthless as their agents. Clearly there is no training anywhere and they DO NOT CARE about their customers. I will give my money elsewhere to someone who actually cares about people keeping them in business. When I ended the call, he laughed. Oh zach, you're the joke here. Keep using your customers.

First of all, I just want to say how satisfied I am with my services with Spectrum and for how…read moregreat the customer service is. I went to this location on 2/16/2024 to return a device. I had an upgrade so I needed to return the old router. The person who took care of me was Suzie. Oh God never in my life have I had a such good experience with customer service. Suzie was incredibly helpful, friendly, fast, and very kind. From the minute she introduced herself I felt so comfortable with her. I returned the old device and ended it by switching my line from AT&T to Spectrum Mobile, I also activated my Apple Watch I had a difficult time getting help from AT&T when I was trying to transfer my line but even tho At&t was being hard on me, Suzie was very patient with the useless customer service of AT&T and waited for me to get everything done to welcome me to Spectrum Mobile. She made sure everything on my account was on point she explained all the details of my plan and she even called her manager to give me a little discount as a welcome. I was unable to complete the activation of my Apple Watch because I was super late for work and Suzie emailed me all the instructions to continue with the setup. All I want to say is THANK YOU SO MUCH. Suzie if you are reading this. Thank you so much for being so helpful and charming. We do need people like you in this world. You made my day and I'm pretty sure you made other people's day

Spectrum ran a campaign in my apartment complex a few months ago. They gave four high rise…read morebuildings with over 1400 apartments a deal if you sign up for internet etc. Last night they came back with pizza and soft drinks as a thank you pizza party. They believe in buying local so the pizza was purchased in our neighborhood at Nick's. Definitely yummy and thin crust the way I like it. My slice had pepperoni. Everyone had a good time. I didn't care about my allergies. I was hungry and having fun with my friends in my building. We are all Baby Boomers we survived on pizza in college! Thank you Spectrum. Maybe you are better than I give you credit for. I'm recommending you find a cable plan they offer to meet your needs.

Too expensive for such poor service; the internet goes out every single night in my area, and…read morechannels keep appearing and disappearing--one day you can watch a channel, and the next day you can't. The worst part is that they have a monopoly with building owners, preventing any other company from providing service.

Spectrum was charging me $120 for internet only. When I asked what could be done about the price,…read morethe best offer was to lower the speed at a lower price. When I said that was still too high, the rep told me he was fine losing me as a customer and wouldn't transfer me to retention. Message received. I'm switching to Verizon Fios for a much lower price. Thank you Spectrum for making the decision so easy for me. Five stars for motivation, one star for everything else.

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows…read morefrom all the major networks On Demand. It's fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here. But they do have a deal here tv and internet for like $69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Optimum is one of the worst service providers I've ever had the displeasure of paying…read more When I first started using Optimum, it was my only option for internet service. I went in store and the employee there told me that I couldn't receive internet service without signing up for a phone plan. So for about a year and a half I've been forced into paying for a phone plan that's literally never been used. Despite calling and asking multiple times. Throughout my service, I've dealt with random outages and loss of service. Coupled with constantly having to call them to pay and being unable to create an account through their website for whatever reason. I'm finally able to switch internet providers and when I called to cancel my service, I was on the phone for an hour. During that hour, I was transferred to at least 4 separate employees who all made me verify my identity with my address, email, phone number, credit card number and a code texted to me. The last one insisted that I was not the account holder because he couldn't tell my gender via my voice and that an employee I spoke to prior made a note that I was a man. Despite this horrible customer service and the fact that I had been on the phone for an hour to cancel my service, he kept trying to convince me to keep my service for 5 months free as a "backup." In what world would I need a backup phone plan? Especially when I've had the phone line through Optimum for over a year and never once used it. Then he informed me I'm going to have to pay until I drop off my equipment in store. He could've offered a lifetime of free service and I still would've cancelled because under no circumstances would I pay a service that demands I tell them what is in my pants when I've verified my identity to 4 separate employees. I'd much rather pay 10 times the amount monthly in order to never deal with this company again. It's to the point where from now on, part of my prerequisites for moving is that the new place must be serviced by any other company than optimum. I'd honestly consider living without internet in my home before I ever come back to them for service. This is the only review I've ever left on yelp and that should only emphasize how horrific this company is.

Zero star... Terrible services…read more. I wanted to cancel my home internet takes me 3 days & 6 attempts to talked with their agents on the phone. They don't have on-line cancellation. Manager called me on the 3rd day offering me again free services for 3 months etc. Told him I'm not interested & am at work, he doesn't have any respect of your time. These people needs to be trained professional how to talked to their clients. I will never go back to them. EVERYONE BE CAUTIOUS. Think 1000 times before you commit with OPTIMUM services.

This is a service I have suffered through for years because of the pricing I got for life. Now that…read moreI am moving and trying to disconnect, they will only disconnect as of TODAY, not the day that I move, or the end date of the cycle. So, on the day that I have 5 people here to move my home, I have to get on the phone and talk to these people all over again to get them to disconnect the service. They are annoying and I'm so glad to be rid of them soon.

It's pretty difficult to rock a one star average rating on Yelp after 2,200 reviews... you would…read morethink a few insider shills and PR flaks would at least add an extra star. No such luck for Optimum/Cablevision who were horrible when I was forced to be a customer in Bergen County, NJ. Imperious pricing and non-existent customer service finally did them in as they are about to file bankruptcy after accumulating $26B in debt buying up competitors to keep their pricing among the highest in the nation... when, the system was actually working and not a digital glitch festival. Thank God for streaming and the happiest of all realities -- being a former Optimum customer. No stars.

Be careful with Verizon Fios. In order to open the account I had to enroll in auto pay where I gave…read morethem my debit account card number. Turns out they charged me a late payment of $9.10 because I did not manually pay the bill. According to the agent I chat with online they sent me an email to make payment by a certain date. So now the next bill will be doubled plus the late fee which would automatically be withdrawn from my account in a few weeks. Yet I was supposed to pay the first bill manually then the second payment would be auto pay. Does anyone really buy that argument? It's just another way for Verizon to fleece and scam customers. Be wary of Verizon. It's a company that is obsessed with collecting fees. Believe me if I can go without it I would. Other than that so far the service is reliable so I don't have a problem with service at this time.

I wanted to talk to a FIOS agent. They said that the wait period would be about one week. That's…read moreright I would have to wait on the phone for one week. They said that if I preferred, I could have them call me at a convenient time for them. So, I played their game, and set the call back for Wednesday from 5:00 to 6:00PM. Guess what, that's right they did not call backed. That makes FIOS G.D. liars. Pardon my French, If I said what I planned to say, my comments would have been deleted.

Spectrum Cable and WiFi are a necessity for me. The worst part is everything is working fine. I…read morewoke up to a red and blue flashing light. At 3am I had a lengthy conversation with a very nice Spectrum Employee. She couldn't resolve the issue by phone and I had to make a service call appointment. Then I am at the gym and get a text the problem is resolved and I can cancel my appointment. I waited to get home to make sure and naturally it was still flashing. I again called and was told "as long as everything was working ignore the lights." "Or, keep my appointment." I'm keeping the appointment. Frustrated I searched Spectrum Website and learned it's most likely the battery in the modem. Who knew there's a battery inside??!! The two representatives sure didn't. I realized it myself when I read it next to the light on the modem. At this time, except the flashing lights, the other two indicator lights stopped working this afternoon. My daughter thinks the technician will replace the modem. I hope so! A battery installation costs $60! I really don't know if I can recommend. I do know people that have Verizon FIOS and they have issues too. All these companies are frustrating!

Cable pixelates!! Bill is outrageously high for what you get, which is ALWAYS, consistently lousy…read more TO BE VERY CLEAR: I do not recommend Spectrum Cable!!! You will get EMPTY PROMISES, with a BIG BILL, no matter what!! Spectrum tells you that you will have a high speed wi-fi, BUT, you won't!!!! And, after you pull your hair out from their empty promises, and you decide to do a phone call, (some people say they would rather have a root canal, than have to call the cable company) the Spectrum people will tell you that they see you're not getting the speed you should have, they will say one moment, and they'll probably push some button and say give it a moment claiming that the speed will be higher. From my own personal experience, you get a bunch of empty promises, and lies as far as speed on your Wi-Fi. The cable always pixelates!!! it's just awful that the bill is going to be three figures and when you pay the bill, don't be surprised if two weeks later they tell you your new bill is ready. I feel like I pay every two weeks BECAUSE I DO!!!! and it's adding up to $400 a month and I don't get anything fancy!!! I only get aggravation! this is my least favorite company. And that's why I plan to cancel my cable with this company. I will just keep the Internet. I have bought Roku. I will plug it in and see what happens. I just can't take these high bills anymore. I'm sick and tired of it. Empty promises, empty promises!!!!! READ MORE, is what I will do. Books, articles, newspaper, magazines!! The money goes out to them. Service is crappy for me. And my neighbors! And a few people that I speak to who have been foolish enough to be fooled by thinking they will get a lower rate on their phone bill. Do not even get me started!!! (Suckers!!!). If there is cable trouble you're going to have problems with your telephone service. You want a telephone line you can depend on because you may be in a situation where someone's life depends on that phone call. so don't think you're saving money. I would not recommend getting phone service from this company. Heck I don't even recommend getting cable service from this company. You know, the public can comment when the license for this cable company is up for renewal. Just saying!!

We were helped by Tony A. He was so nice and was very attentive i love everything will be coming…read moreback customer service was great and plus it's $59 for unlimited drinks and food

My TV went out one day and was looking for someone that could repair. I reached out to Smart TV…read moreRepair and Rashad responded quickly. He arrived the next day, diagnosed the problem and determined that we would have to order a new motherboard. Within a few days it arrived, Rashad came over and replaced the bad board now my girlfriend can watch her cooking shows again. Would recommend this service for anyone wanting to fix their tv quickly.

Terrible experience. The provider came to my apartment and charged me hundreds of dollars for…read moresomething he could have simply asked me over the phone before coming. Definitely a scam business.