Optimum is one of the worst service providers I've ever had the displeasure of paying. When I first started using Optimum, it was my only option for internet service. I went in store and the employee there told me that I couldn't receive internet service without signing up for a phone plan. So for about a year and a half I've been forced into paying for a phone plan that's literally never been used. Despite calling and asking multiple times. Throughout my service, I've dealt with random outages and loss of service. Coupled with constantly having to call them to pay and being unable to create an account through their website for whatever reason. I'm finally able to switch internet providers and when I called to cancel my service, I was on the phone for an hour. During that hour, I was transferred to at least 4 separate employees who all made me verify my identity with my address, email, phone number, credit card number and a code texted to me. The last one insisted that I was not the account holder because he couldn't tell my gender via my voice and that an employee I spoke to prior made a note that I was a man. Despite this horrible customer service and the fact that I had been on the phone for an hour to cancel my service, he kept trying to convince me to keep my service for 5 months free as a "backup." In what world would I need a backup phone plan? Especially when I've had the phone line through Optimum for over a year and never once used it. Then he informed me I'm going to have to pay until I drop off my equipment in store. He could've offered a lifetime of free service and I still would've cancelled because under no circumstances would I pay a service that demands I tell them what is in my pants when I've verified my identity to 4 separate employees. I'd much rather pay 10 times the amount monthly in order to never deal with this company again. It's to the point where from now on, part of my prerequisites for moving is that the new place must be serviced by any other company than optimum. I'd honestly consider living without internet in my home before I ever come back to them for service. This is the only review I've ever left on yelp and that should only emphasize how horrific this company is. read more

Not possible to give 0 star or they would have gotten it. They charged for services not received, bill for service I never asked for and refuses to refund because it's not possible and I should have read the agreement. Also not possible to talk to someone in the UNITED STATES on the phone. Their specials are a scam and do not allow them to do direct payments from your account!!! read more

Zero star... Terrible services.. I wanted to cancel my home internet takes me 3 days & 6 attempts to talked with their agents on the phone. They don't have on-line cancellation. Manager called me on the 3rd day offering me again free services for 3 months etc. Told him I'm not interested & am at work, he doesn't have any respect of your time. These people needs to be trained professional how to talked to their clients. I will never go back to them. EVERYONE BE CAUTIOUS. Think 1000 times before you commit with OPTIMUM services. read more

Optimum service has falsely posted an advertisement online, and when you also call them, it states $40 just for Internet and zero installation. I have kept a copy of that. I have made several calls to Optimum for the service and Optimum has denied me this promotion stating that I need to pay $70-$75 to have the Internet which is ridiculous. I am a lawyer and this is false advertising because they keep insisting that there is a $100 insulation fee. The advertisement states zero insulation fee. read more

Optimum is an evil company. AWEFUL. Our government is failing us by allowing this company to exist; it should be nationalized. AWEFUL. Tried to cancel our cable, but since it is after the first they must bill us for an entire month $200. They can add services in minutes and send hundreds of mailings out to find new customers; but when it comes to cancelling service; it is long tedious and they find ways of cheating customers out of money. I can't say enough terrible things about this company. WE NEED LEGISLATIVE ACTION WITH THE CITY COUNCIL AND STATE GOVERNEMTN TO ESTABLISH POLICIES AND ACCESS WHICH IS FAR LESS EXPLOITIVE. read more

Optimum internet is spotty at best but it's the only option where I live. But my reason for cancelling service is moving. Canceling their internet service requires determination. I tried to speak with a manager but she refused to come to the phone. All equipment was disconnected by the end of the month but they are charging me for an entire extra month! $110+ for 100mb non-fiber internet only! Equipment has already been returned so $110 for nothing, zero service. If you have another option for internet service in your area go with anyone other than optimum. Unfortunately zero stars isn't an option. read more

I went into the store and had a conversation with the associate (Geraldo) who is very friendly and customer oriented! After working out the kinks in my set up I left. Unfortunately, when I returned home, I had a few more questions for him. The problem is that there is no way to call back to the store directly. You have to get on the phone and talk with a new person and start all over again. This is a terrible process Jim M read more

the staff is absolutely rude and untrained properly when asked to rephrase things. please get new staff or get training procedures every 1-2 months to produce better everyday skills like walgreens and dollar tree read more

I just went to drop off my internet box. and there were 2 people. that they just made fun of me and laughed at me. very bad service

We were instructed to go to this location to trade in our box because our old one was dead. Unsurprisingly they didnt have our box that we needed. I really do wish I could have found this store's specific phone number to call ahead instead of wasting time. We were sent to store by store until we found a store that carries our equipment. The staff were not that helpful and rude. Please do not tell people that a location carries equipment when they do not. do better! read more

Worst in-store experience I've ever had. The guy working there, Kazi, was incredibly rude and dismissive. When I tried to show him something on my account, he refused to look and said "I don't care." He was really a jerk. It was crazy read more

Worst associates. Dismissive. Worst company. Never get optimum. I had optimum for many years and the only reason I kept my Internet was because that was the only option in my neighborhood. As soon as another company came into my neighborhood, I signed up with them. During the 17 years I was with optimum they did no treat me well And the Internet sucked and beyond that they charged me $100 for a mediocre Internet that kept cutting off. it was not until I wanted to cancel is when they said that they would give me a better Internet with 1/3 of the price of what I was paying. if I could give them zero stars, I would. When I went to return my equipment they were rude and dismissive and although there were no other customers in the store, they acted like I was a burden to talk to. Do yourself a favor and try to find any other company you can but not optimum. read more