We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I received excellent service from Anthony at the Fulton Street location. He went above and beyond…read morein terms of walking me through the setup of my new phone and making himself available to my phone calls and questions. Thank you again Anthony and Spectrum!

Regrettably, the experience with this company was exceptionally disheartening, characterized by a…read morerepeated escalation of charges under the guise of expiring promotional offers, a pattern that occurred thrice, calling into question the integrity of their practices. Concurrently, the quality of their services steadily declined without reconciliation. The pinnacle of dissatisfaction stemmed from interactions with their customer service personnel, whose discourteous demeanor and predatory conduct capitalized on the temporary market dominance held by the establishment.

I had a very unusual experience at this phone store. I had a good time shopping for & buying a…read morecell phone. Having had a cell phone since 97 or 98, usually having two numbers and two phones,& having bought many phones, I can honestly say that prior to last week, I never had a good time in a phone store. More often than not, the experience is mildly or seriously annoying. After 17 or 18 years with Sprint, and after destroying my last flip phone, I began to look for a new flip phone(all i want). Sprint managed to lose my business, and the other carriers all had flip phones and plans for far less money than Sprint. I was about to go with Verizon. I had already been to one AT & T store, on Kings Highway, and the deal did not impress me, and i could not see the phone out of the box. But i was walking down 7 th ave one day, passed a big A T & T store on the North side f the street, and a couple blocks later, noticed this tiny shotgun A T & T store as i passing it on the South side of 7th Ave. I said what the hell, might as well go in. The store was busy. Two staffers, and about 5 customers. Johnny, the young sales guy pleasantly asked me if he could help me. I asked him what flip phones he had. He went to the back, came back with a box, took out a phone,handed it to me. I asked him what the price of the phone and the monthly plan for my requirements was. Again, pleasantly, He answered me. No qualifying questions, no closes, no b.s. Their opening expense was 60 bucks less than the AT & T store on Kings Highway. Same phone. Of course the plan price was the same. He did ask if i'd be transferring a #. I said yes, and he said he'd need my account # & passcode. I replied that I did like the phone and the deal, i would come back cause I had that info at home. Johnny let me go, no pressure to get a deal on paper & leave a deposit, nothing... The first chance i had a few days later, i returned. But it was more like going to the neighborhood bar than to a phone store. Johnny was busy, Ari, the owner took caare of me, & he is as laid back, conversational & friendly as can be. A neighborhood woman, old customer was hanging out, talking about getting a new phone, but hanging out. Turned out we had other cities in common, and we had a twenty minute conversation, Ari, participated too, while he was getting me set up and dealing with the # transfer. Another couple was buying a phone, and another neighborhood woman, also a customer, stopped in to charge her phone rather than go all the way home to do it. We all had fun conversations & really, it was just a neighborhood hang and people got phones at the same time. I don't live in the neighborhood, but what I got from this transaction and interaction is that Ari is a valued member of the community, and his phone store is an asset in the neighborhood.

The worst phone buying experience of my life. We bought not one but two phones here. The headphones…read morethat we bought do not work for telephone calls. When I tried to return them, I was told that because it was 17 days after purchase and the warranty is only for 14 days they would not exchange them. I literally just spent thousands of dollars on phones. This is the first time I ever went anywhere other than the Apple Store and I will never do it again and I would never go to the store again to buy anything and you shouldn't either.

These people are the biggest fucking dolts on the planet. That wouldn't be a problem if their…read moreservice actually worked, but it doesn't. So, before you go with them, imagine me right now, sitting on hold with Clear customer service, Clear account services, and Clear collections, explaining to each one of these mumbling fucks that their service doesn't work and I refuse to pay an early termination fee for their shit service. In summation: 1. Service is spotty and often does not work. 2. Service is slow when it works. 3. There is a built-in early-termination fee that they will try to make you pay when you call to cancel their bullshit service.

Dial up would be faster than Clear. I've had their service for a year now (and I'm supposedly…read moreright next to a tower) and I've never seen my download speeds hit over 1.4 Mbps. Unless I'm on the phone with tech support (yet again) and they "reconfigure the modem". I pay $50 a month for supposedly 4G network. Right. You'd probably get faster download speeds if you lit your $50 on fire and waved it around your computer. Skip this provider.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Steer clear of CLEAR Internet…read more While the service map shows that I am in a "strong signal" area- I could not get more than two bars of signal strength (most of the time one bar). Not enough to do anything of import on the internet. Never had enough signal or confidence to use the phone service that I was paying for. They sent a wireless USB not the mobile hotspot that was advertised. Customer service is a JOKE. They outsource it to India. On top of it all the connection was terrible (come on! you're a communications company, damn it.) They made speak with them for over an hour then informed me that since I was charged today (and I was paid up thru the month) they could not refund the money and are going to charge me another $75 for cancellation.- the nerve. I HATE CLEAR.

All I can say us bad bad bad on the entire company. I've been with clear for four years and they…read morecharged me 55$ I called yesterday to cancel they offered me two offers to make lower and I declined both and that I needed time to think about if I wanted the new offer. Called back today and they declined both offers from yesterday when I was told that the offer would stand if I called. BAD BAD BAD

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

Verizon lied to us to get us to switch lines…read more Came to the corporate store to handle it. They couldn't do anything, just put us on the phone to call customer service. Been on the phone about an hour and asked for a chair cause my husband has a bad back. But they couldn't move a chair from another table cause it corporate policy.

Like most Verizon's stores, spent an hour here trying to set up a new phone. Got nothing done. Not…read morehelpful.

Spoke with Mario on the phone and felt very confident that I had found the right company…read more For someone without access to truly high speed internet, aka fiber or fios, I have been disappointed with the promises of every single internet provider that I have ever had! I am 48 years old and have never had a quality internet connection, let alone lightning fast internet. And of course there were the hours on the phone, to be told my internet is actually fine, the constant resetting of the equipment in the vain hope that it will help. Those days are behind me! Thank the internet gods,