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Verizon

2.1 (92 reviews)
Closed 10:00 am - 8:00 pm
Updated 3 weeks ago

Services - Verizon

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Still around like mannequins - The image depicts the interior of a Verizon store, with several customers and staff members visible. A customer stands at a service counter labeled 'Business,' while others are engaged in conversations or browsing. The store features display shelves with electronic devices and accessories, illuminated by bright ceiling lights. The photo is taken through a glass window, with reflections and a slight glare present.

No customer management at all i'm walking in the store. Nobody greeted me. Nobody open their mouth. I came to pay my wireless bill. The customer service workers pointed me to a machine that I never seen before never used when call for someone to help me to use machine got no response so the security guard at the door came and assist me very nicely step-by-step helping he was patient he should be working. There brings a good look to your verizon company need to get a job customer service done, right very bad experience will not be coming in to pay my bill again

Damaged tablet sold to me by this store. - The image shows a person holding a tablet device with a damaged edge, revealing internal connectors and missing components. The background includes glass display cases and tiled flooring, indicating a retail environment such as an electronics store. The focus is on the tablet's edge, highlighting the damage and exposed parts.

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12 years ago

Helpful 4
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4 days ago

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Photo of Verizon S.

Verizon S.

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5 months ago

Like most Verizon's stores, spent an hour here trying to set up a new phone. Got nothing done. Not helpful.

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Photo of Verizon S.

Verizon S.

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Photo of Randall M.
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9 months ago

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Verizon S.

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1 year ago

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Verizon S.

Helpful 0
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9 months ago

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Verizon S.

Helpful 0
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2 years ago

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Verizon S.

Helpful 0
Thanks 1
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Photo of Lisa T.
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1 year ago

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Verizon S.

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9 months ago

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Verizon S.

Helpful 0
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2 years ago

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Photo of Verizon S.

Verizon S.

Helpful 2
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10 months ago

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Photo of Verizon S.

Verizon S.

Helpful 0
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Photo of P M.
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2 years ago

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Verizon S.

Helpful 2
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Photo of Summer R.
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3 years ago

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Verizon S.

Helpful 1
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1 year ago

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Verizon S.

Helpful 0
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2 years ago

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Verizon S.

Helpful 0
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2 years ago

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Verizon S.

Helpful 0
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3 years ago

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Verizon S.

Helpful 1
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2 years ago

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Verizon S.

Helpful 0
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2 years ago

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Verizon S.

Helpful 0
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2 years ago

Business owner information

Photo of Verizon S.

Verizon S.

Helpful 1
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3 years ago

Helpful 2
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2 years ago

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Verizon S.

Helpful 0
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2 years ago

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Verizon S.

Helpful 0
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4 years ago

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Verizon S.

Helpful 2
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8 years ago

Helpful 2
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3 years ago

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Verizon S.

Helpful 1
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3 years ago

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Verizon S.

Helpful 1
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5 years ago

Helpful 2
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Photo of 一览
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3 years ago

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Verizon S.

Helpful 2
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6 years ago

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Verizon Customer Service

Helpful 2
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2 years ago

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Verizon S.

Helpful 1
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3 years ago

Absolutely disgusting experience with these location. Associates are super arrogant with no reason and with zero intentions to help buyer.

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Photo of Verizon S.

Verizon S.

Helpful 2
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5 years ago

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Photo of Verizon Customer Service

Verizon Customer Service

Helpful 2
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8 years ago

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Photo of Verizon Customer Service

Verizon Customer Service

Helpful 2
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15 years ago

Helpful 3
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8 years ago

Helpful 3
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3 years ago

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Verizon S.

Helpful 2
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8 years ago

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Verizon Customer Service

Helpful 2
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3 years ago

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Verizon S.

Helpful 2
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Photo of Ryan M.
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4 years ago

Helpful 1
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Page 1 of 3

Ask the Community - Verizon

Review Highlights - Verizon

I went in to purchase a new phone and spoke with Eric, who was super helpful.

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People searched for Mobile Phones 4,771 times last month within 15 miles of this business.

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Astound | Long Island City

Astound | Long Island City

(113 reviews)

Woodside

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Optimum

Optimum

(12 reviews)

Downtown Brooklyn

I went into the store and had a conversation with the associate (Geraldo)…read more who is very friendly and customer oriented! After working out the kinks in my set up I left. Unfortunately, when I returned home, I had a few more questions for him. The problem is that there is no way to call back to the store directly. You have to get on the phone and talk with a new person and start all over again. This is a terrible process Jim M

Optimum is one of the worst service providers I've ever had the displeasure of paying…read more When I first started using Optimum, it was my only option for internet service. I went in store and the employee there told me that I couldn't receive internet service without signing up for a phone plan. So for about a year and a half I've been forced into paying for a phone plan that's literally never been used. Despite calling and asking multiple times. Throughout my service, I've dealt with random outages and loss of service. Coupled with constantly having to call them to pay and being unable to create an account through their website for whatever reason. I'm finally able to switch internet providers and when I called to cancel my service, I was on the phone for an hour. During that hour, I was transferred to at least 4 separate employees who all made me verify my identity with my address, email, phone number, credit card number and a code texted to me. The last one insisted that I was not the account holder because he couldn't tell my gender via my voice and that an employee I spoke to prior made a note that I was a man. Despite this horrible customer service and the fact that I had been on the phone for an hour to cancel my service, he kept trying to convince me to keep my service for 5 months free as a "backup." In what world would I need a backup phone plan? Especially when I've had the phone line through Optimum for over a year and never once used it. Then he informed me I'm going to have to pay until I drop off my equipment in store. He could've offered a lifetime of free service and I still would've cancelled because under no circumstances would I pay a service that demands I tell them what is in my pants when I've verified my identity to 4 separate employees. I'd much rather pay 10 times the amount monthly in order to never deal with this company again. It's to the point where from now on, part of my prerequisites for moving is that the new place must be serviced by any other company than optimum. I'd honestly consider living without internet in my home before I ever come back to them for service. This is the only review I've ever left on yelp and that should only emphasize how horrific this company is.

Verizon - mobilephones - Updated May 2026

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