Amazing service explain the issue with the charger breaking into the iPad, fixed it within 20…read moreminutes

STAY AWAY, TERRIBLE. I came in with one cracked lens. The guy fixed it in 10mins, great. I TESTED…read moreout my camera and there's a black smudge. I took pictures all morning and the entire month with the cracked lens and NO smudge on my camera. If there was a smudge, I would've immediately got it taken care of quick. We argued back and forth, basically I paid for the cracked lens and I will have to PAY AGAIN $150 to get the camera part fixed. This SMUDGE was created by their employee when he was working on my lens. I asked if they can just redo it, clean it up or check. NOPE. $150 new camera or zoom in to .9x every time to avoid the smudge (JOKE) or go somewhere else. No accountability and it was either pay to get fix or leave. They blamed ME for having the smudge me. Please check other places first and see their options/process. Also please read negative reviews first as well. SO furious and scam artists. "Bring car in to change the oil and now gotta get a new engine". The manager, dirt bag DGAF. Don't get fooled. 100% scam. Same owners, two stores. I tried to work with them, I just want my camera to be fixed with no smudge, not even 50/50 or showing any decent customer service. The guy who was working on my phone accidentally took a picture of himself with NO smudge and then after there's a smudge.

*****As of March 1, 2025***** JM Repair Group is no longer on Christie Street or Grand Street - he…read moreis located at 87 Elizabeth Street (2 Blocks away). I have been going to Eric for Repairs at 2 prior locations and I think highly of him. This time I went on 2/28/25 to fix an iphone X whose screen was "ghosting" due to a prior fiz I had while out of town a few months prior. Eric is reliable and communicative, and will not make a fix unless he lets you know the exact cost up front, and he uses good parts, and out of 2prior fixes in the last 13 years I never had a problem with those phones, and they still operate today I just upgraded models. One was an older android, and one was an iphone 5S! Although my initials are the same as the company, I have no affiliation with them, but I do recommend them, but because when I tried to find them the only listing they had was for the older address and he hasnt been on Chrstie street in 10 years at least. He is located in a pharmacy, and the sign is outside, but his work is fast, and he is courteous and efficient. Once their was a phone he could not fix as it was determined to be a motherboard pronlem and he did not charge me anything. For this job I give him ***** (5 Stars)***** and I am a hard, but loyal consumer so coming from me that is quality.

My friends always came here to get their phones fixed back when they were located on Chrystie and…read morehighly recommended this store. My samsung was not turning on. It cost 100+ to get my samsung fixed (took 3 days) and it broke again in a month. It would not power on. I went to the store again and the same staff recognized me. He tried to figure out what was wrong and in the end said "he isn't sure now but if I leave my phone there, he will fix it". I asked if this was complimentary as it was the same issue he "fixed" a month ago, and he said no he will be charging me 100ish. 100ish AGAIN, for an issue that is the same (phone not powering on, screen is black, just fixed it a MONTH ago!), no thank you. The other issue was the samsung sim card slot that he "fixed". The staff pulled it out and broke the slot and charged me 20. However, on my samsung phone, you have to press the simcard and it pops out. So he removed it wrong, broke it, then charged me 20. My friends had good experiences with fixing broken screens or something simple, but if you have TECHNICAL issues do not come here! I am sad that I had such a bad experience and I regret spending so much money. TLDR: 1. got my phone fixed (phone was not turning on), broke after a month (phone not turning on again), wanted to charge me again 2. took out my simcard the wrong way, broke the slot, charged me

Amazing costumer service, real professional very helpful amazing! Has everything you need you can…read morecharge you're phone when it dies

I requested a quote online and had the work done. Battery replacement in my iPhone 7 Plus. It took…read moreabout 30 minutes to complete and I was satisfied with the service. Quoted price was comparable to others received so I guess $50 is about the going rate .

so overpriced. used gear for more than what it would be brand new at the Apple Store. also super…read moresuper cheap quality.

Great Place! My phone suffered from water corrosion from my Face ID camera and my phone camera…read more Unfortunately only my camera was repairable but Alex was super fair in pricing and explained ever step of the way what he was doing and what was possible. I blame Apple for making phone repairability so hard and basically capitalizing on phone users by making the phones have an internal clock of death.

They are located in the Metlife building on the 17th floor, when you get to security tell them you…read moreare going to "I fix it". Once you get upstairs there is a general reception area and because it's a mix business floor just tell them you are there for phone repairs and they take care of the rest. This is hands down a great group. Shattered the screen on my phone and found them on Yelp so figured if my fellow yelpers love them, why not try it out. It was definitely cheaper than paying the deductible on the craptastic insurance I had on my phone plan. Very thorough at explaining the process, time needed to repair the damage and pricing is very reasonable. They recognize repeat customers with generous discounts too. Love that this is a family run business as well. Beyond happy with my repair!

Hi Abraham, I'm MAnu from Argentina. You fixed my S7 screen on November 1 st…read more 2 days ago, with out notice, break or anything, the screen started to turn black, first with little dots or stains and finally today total black. I have 2 questions, first as I'm going to take to the service in Argentina, I need to know if you really used an oficial Samsung screen or a cheaper replacement. ( they will know when open) Second, could you bring and alternative? Refund? Or mail a replacement? Please put in contact by email: badu88@hotmail.com so I can send you the pictures of how the cell looks now. Regards

I have been having issues with my Dell laptop. Finally it was said that I needed to have my battery…read morechanged. After going to Best Buy twice, I looked up laptop battery replacement shops. Cyber on U was the first store. Max was in constant communication. The change out was done in under 5 minutes. Max even showed me that I have space to add a hard drive. The price was also good. I am considering to go back for a cracked iPad. However, I know I have a place for my clumsy self if anymore of my electronics need some TLC.

I never heard of this place until my husband bought a groupon for $75 to fix my ipad mini…read more First off, that's the original cost so that's not a savings at all. My ipad mini dropped by accident and the screen was cracked. It was still working fine except the glass was broken and you could easily get cut. Again, everything was working like normal and the screen was just cracked..that's all. The ipad was brought in for repair on a dead battery because I forgot to charge it. I get a call from the guy here who said the ipad was charged up and the crack actually caused a black spot on the screen. If I wanted this fixed it's an extra $75. I told him I played with the ipad numerous times after it fell and there was no black spot. He stayed quiet. He probably thought I never saw the screen after it fell...not the case. I told him no, dont fix it and I'll see what he's talking about when I pick it up. Went the next day to pick up and saw the round black spot. I told him this was not there when it fell. Again, he said nothing. I told him how did the black spot appear and he said from the drop. Um, no thats not the case and I told him this wasn't there. Again, he said nothing. Once I got home my husband was very upset and called the location. He spoke to the guy and told him this was a crappy job he did and asked how the spot appeared. He actually told my husband the spot got worse after he opened the ipad to fix it. Clearly the spot appeared after you attempted to fix the glass. Why should we pay to fix your mistake????!!!! He never offered to fix his mess. What kind of customer service do you provide? None apparently. We actually thought bringing my device here was a mistake and we shouldve went to kings plaza mall and had the kiosk people fix it or even my neighborhood guy who does good work with apple products. Now, I have to pay double to fix his mistake. I will not leave this here, I'll be looking to file a complaint with this so called company. I will post a picture of the spot he caused on my ipad.

iPhone repairs at the speed of life. Who has time to wait at the Genius Bar or take the subway to a…read morestorefront? Now technician owned and operated, Gotham brings the repair to you -- at prices matching or below a conventional shop or Apple Store. All you need is a flat surface and good lighting plus your busted-screen phone; they do the rest. Quick, easy, friendly and done! If you have AppleCare+, you need to go through the Apple Support process for the discounted screen replacement. For everything else, there's Gotham.

Great service. Phone was messed up a while back. had a cracked screen and paid a fair price to have…read moremy screen replaced. Everything that was being done during the fix was explained to me, so I feel confident that I was being given their honest opinion on what needed to be done and that they had taken care in doing so. Would recommend to anyone that needs IPhone repairs, especially if they would like it in a timely manner!

Most amazing service at this phone store! The owner and his staff are all very helpful and lovely…read moremost importantly quick! Many times I came into this store and my phone was either broken, damaged or cracked and Boris always managed to fix the issues with in less then a couple of hours! He's great. I also bought some phones from him and they were all great quality and over All I recommend this place if you need your phone fixed and/or a new one!

I had the screen on my LG v35 repaired at Wiz Express. Boris clearly knows he is doing. He took…read morethe time to make sure the job was done right. This was challenging, because the first 2 replacement screens were defective. Only the 3rd one actually worked. So it Took longer to complete the repair, but he gave me a loaner phone to use over the weekend. I was also impressed by the professionalism of Maria. This business is clearly an active member of the local business community. There's a real feeling of friendliness in the shop.