I went into the store and had a conversation with the associate (Geraldo)…read more who is very friendly and customer oriented! After working out the kinks in my set up I left. Unfortunately, when I returned home, I had a few more questions for him. The problem is that there is no way to call back to the store directly. You have to get on the phone and talk with a new person and start all over again. This is a terrible process Jim M

Optimum is one of the worst service providers I've ever had the displeasure of paying…read more When I first started using Optimum, it was my only option for internet service. I went in store and the employee there told me that I couldn't receive internet service without signing up for a phone plan. So for about a year and a half I've been forced into paying for a phone plan that's literally never been used. Despite calling and asking multiple times. Throughout my service, I've dealt with random outages and loss of service. Coupled with constantly having to call them to pay and being unable to create an account through their website for whatever reason. I'm finally able to switch internet providers and when I called to cancel my service, I was on the phone for an hour. During that hour, I was transferred to at least 4 separate employees who all made me verify my identity with my address, email, phone number, credit card number and a code texted to me. The last one insisted that I was not the account holder because he couldn't tell my gender via my voice and that an employee I spoke to prior made a note that I was a man. Despite this horrible customer service and the fact that I had been on the phone for an hour to cancel my service, he kept trying to convince me to keep my service for 5 months free as a "backup." In what world would I need a backup phone plan? Especially when I've had the phone line through Optimum for over a year and never once used it. Then he informed me I'm going to have to pay until I drop off my equipment in store. He could've offered a lifetime of free service and I still would've cancelled because under no circumstances would I pay a service that demands I tell them what is in my pants when I've verified my identity to 4 separate employees. I'd much rather pay 10 times the amount monthly in order to never deal with this company again. It's to the point where from now on, part of my prerequisites for moving is that the new place must be serviced by any other company than optimum. I'd honestly consider living without internet in my home before I ever come back to them for service. This is the only review I've ever left on yelp and that should only emphasize how horrific this company is.

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows…read morefrom all the major networks On Demand. It's fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here. But they do have a deal here tv and internet for like $69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Worst Internet provider ever. Your bill keeps changing. Within 12 month mine went up close to 400%…read more You'll find out that closing your account is actually more complicated than opening it. Stay away!

Nella gave me exceptional assistance, above and beyond and superseded what I thought was possible…read morefrom a communications provider. She walked me through every step of the way with care, kindness, and patience. She was thorough and meticulous and explained things to me, and had an excellent way where I didn't feels rushed or like I was bothering her, and I felt in the my bones that she was looking out of me. She genuinely was there to help me, and had my best interest at heart. Periodically, Ira the manager would join for additional assistance, and backup, and she was kind and helpful. Life is really intense these days, I needed goodness to occur. And it did today. These humans were a beautiful blessing from G-d.

Such an amazing experience. The staff were knowledgeable and helpful. Coming from Verizon,…read moreSpectrum's customer service is on another level. I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon. Everyone at spectrum is quick to address questions and solve problems. I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond :)

Spectrum Phone Call is on my calendar every May. It was in 2023 they turned off my Time Warner…read morecable box and said I had to switch to a Spectrum package. That first year it was $165 a month then the next year $185 and in May 2025 it was going up to $245 a month for cable and internet. It's a bunch of channels and apps I don't use and high speed internet like I'm gaming. The first representative made my head spin. After 26 minutes I said leave it as is for now. I needed to think. Then I remembered I was just going to cancel my cable if they wouldn't give me basic. So I called back to cancel and a much nicer service representative searched for a plan with better promotions and less bells and whistles. Another 34 minutes on the phone. I'm exhausted. Bottom line is for now I'm going to pay $146 a month for cable and internet. When I return the cable box and stream to my television I'll save another $15 and tax. I'm sure not forgetting that if I keep seeing my bill increase I'm going into the store and cancel the cable. They won't want me going off in the store when they get on my last nerve! I still think I'd be happier with Verizon. At least I would only get one bill. I definitely can't recommend Spectrum!

I have an over the air antenna that needed to go on my roof. There were also 2 other old antennas…read moreand an old dish on the roof that needed to come down. It was very hard finding someone to do this type of work, installing an antenna, removing old antennas/dish, and running wires where they needed to go. I was lucky to find Tomas who was responsive, friendly and offered a reasonable price! He did all the work and even tidied up the wires running down my home. Exactly what I needed to have done. Thank you Tomas! Highly recommended!

The best customer service ever. Tomas was very professional and answered all my questions. Job was…read morein Brooklyn and was a simple satellite realignment but he changed out cables and removed old wires as well! Tomas is very communicative and provided troubleshooting assistance over phone after the job as well. Highly recommended!

My husband and I were eager to jump from Time Warner Cable to Direct TV: "highest rated customer…read moresatisfaction". After we signed up we realized that the price in the checkout box online was not the price we paid. I called customer service and spoke to a woman first. She was really great, offered to fix the problem and agreed that it was outrageous that the discount disappeared. She typed the discount into her computer, said everything was good. And just before she transferred me away, she said "oh, the computer kicked back the discount". Apparently, online -- and in her computer, you can combine these discounts until the "system" decides otherwise. I asked to speak to someone who could fix the problem. She said she'd put me on hold. She set the phone down and I could hear her talking to someone in what I imagine to be the next cubicle about how "this guy's email wasn't allowing him to stack discounts?" Next I spoke to Dwayne, the guy in the next cubicle. Thinking it would be a quick fix, we were told it was an online glitch, and that they couldn't fix it and we were stuck. He told me he understood my frustrations and that he would do the same thing, but there was nothing that could be done. He also reiterated that I would still be receiving a $10 discount instead of a $5 discount, to which I countered "it was listed as a $15 discount". Day one of a two year lease couldn't be off to a worse start.

Paid same amount 2 years . No notice went up $64 . Pay direct so no phone call…read more Text msg or email saying price going up. So disappointing

Absolute worst company to deal with. Had them for 12 years because I live rural. No internet in…read morerain or snow. Slow speeds and paid $128.00 a month. Tried to cancel after 12 years because I could now get T-mobile for 50.00 month. Now they tell me They could give me service for 50.00 a month down from 128.00 if I would continue service. They told me that they would give me the first 3 months for FREE. After 2 months I start getting billed. I call them up to ask why I was billed if I was given 3 months for free. They tell me they have no record of me being told I would get 3 months for free. So I tell them to cancel my account. I am then told that I will be charged 400.00 early termination fee. Its bad enough it is hard to understand the representatives but they are liars. I would never recommend them for any reason. Absolute worst company and would give negative starts if I could.

never order hughsnet internet service you pay atlot of money and don't get internet. service sucks…read morenever get a signal. they slow speed down so it eats up your data .and than try to continue to take money from your bank account..after you cancel service because it doesn't work.i sent back the equipment they asked for and they still want money for giving you nothing

Second time using Fast Tech Pros and they are the best for The Frame. Highly recommend. Always…read moreresponsive and on time. Will treat your house with care. Experts all around.

Wow! These guys were great. Mounted my 77in OLED and a 55in in less than an hour. Right on time,…read moreeasy to communicate with and super professional.