I went here to upgrade my phone (or buy -since there are no more upgrades) and change my plan…read more I quoted everything out online beforehand, just to make sure that I knew what I wanted/could afford. When I walked in a nice girl named Chelsea greeted me, but then informed me that the prices online do not apply in store- then told me that it's only a few dollars more in store. So she kept processing the changes. Uhh. the phone was 150$ cheaper online, while the plan was 7$ cheaper online. That adds up. So I told her to stop everything and she got a little huffy, and kept trying to tell me the price was almost the same. In the end i walked out, bought the cheaper phone/plan online. And then picked it up same day in store. I get that they work off of commission,but don't try to do the old school bait and switch. Just have one price.

CHECK YOUR VERIZON BILL--especially if you use Auto Pay…read more I have been a Verizon customer for approximately 25 YEARS, and what I just discovered on my account is absolutely unbelievable. In January, I went to the Verizon store on Route 10 in Morris Plains, NJ, to upgrade ONE phone. Simple transaction. Got my phone and left. My bill is on Auto Pay, so I didn't scrutinize it every month. I knew it would go up somewhat because I upgraded a phone. Fast forward about 8 months. I finally thought, WHY am I paying almost $790 A MONTH when my bill used to be around $350?! So I started digging through my bill. Guess what I found? TWO EXTRA PHONE LINES TWO PHONES I DON'T OWN Phones I NEVER PURCHASED OR AUTHORIZED ANDROID phones--which is especially interesting considering anyone know knows me know I'm an Apple girl!) An additional charge involving my Apple Watch I went straight back to the SAME Verizon store. The employee pulled up my account, looked at it, and said: "The guy who put these phones on your account no longer works here." Excuse me??? I asked him to explain. He told me that a former employee had allegedly been ADDING EXTRA PHONES TO CUSTOMERS' ACCOUNTS TO GET BIGGER COMMISSIONS. I was FLOORED. Then I was basically told there was nothing the store could do and I needed to call Verizon Customer Service. And the approximately $2,000 I've been charged for things I NEVER BOUGHT, NEVER RECEIVED AND NEVER AUTHORIZED? I was told Verizon probably wouldn't refund the money but might give me a CREDIT. A CREDIT??? I don't want a Verizon credit. I WANT MY MONEY BACK. After 25 years with Verizon, why would I want $2,000 worth of credits when I'm now considering leaving the company entirely? And here's the part that really bothers me: If the employee at the store was correct and this former employee was doing this to multiple customers, HOW MANY PEOPLE HAVE EXTRA DEVICES OR LINES SITTING ON THEIR ACCOUNTS RIGHT NOW AND DON'T EVEN KNOW IT? Especially people like me who trusted Auto Pay and weren't examining every single line of their bill each month. So I'm posting this for one reason: GO CHECK YOUR VERIZON BILL. Look at every phone number. Look at every device. Look at every installment agreement. Look at every watch/tablet/device charge. Because I certainly didn't think I needed to--and now I'm fighting to recover approximately $2,000 in charges for devices and lines I say I never authorized. Verizon, after 25 years as a customer, I expect much better than "that employee doesn't work here anymore." I expect an investigation. And I expect my money back. #verizonfraud #verizonwireless #verizon

Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

Decent but understaffed retail outlet although not a "corporate" store so if you ever need any…read moreaccount related assistance it ain't gonna happen here. Stopped in looking to see what that new flip phone deal looks like in my hand and of course they don't have any, so that's gonna have to be put on hold.     There's alot of boasting going on nowadays about who has the most reliable unlimited 5G network and honestly I'm not sure who to believe anymore. But I can only speak about At&t and so far I've haven't had any problems yet. Smartphone Fact: did you know it takes 13 tons of water to manufacture 1 smartphone? Yup it's true, when all things are considered in the mining of precious metals, rare earth elements, plastics, and even the sand for it's glass screen. Mother Earth gives and gives and gives doesn't She. If I were Her I'd have my number Unlisted or at least made Private.       Anyhow Associates here seem pretty helpful but as I already stated they're understaffed so I would definitely take that into consideration for any future visits in here. Maybe I'll just pay more attention to when their peak hours of operation are and stop in when they're a little less crowded.

This store is terrible in terms of assisting. Customer comes in to get help and they straight up…read moredeny it by coding that its not a Corporate store, you should go to Corporate store for any help. Then I wanna know why are you even open just to make sale and make your numbers. We came in to ask that At&t added extra charges on our account and he straight up said you need to call At&t customer service, we can't help in this case. He didn't even put any efforts to call the At&t customer service to see what's going on with the account. So dissatisfied and disappointed.

They are exactly what they hold themselves out to be and did not disappoint. Nice guys and really…read morequick service. Fixed a cracked screen for me in just a few minutes and I was on my way. They helped multiple people while I was in there and seemed to know exactly what they are doing. Highly recommend!

Not just for laptops - also iPhoneMD! I wish all of my problems could be solved this easily. I came…read morein on a Monday afternoon and showed Tom my phone's broken camera and camera lens. He said no problem - he could order the part and have it here the next day. I had to pay a down payment under $100. Came in today and the part was delivered as mentioned and they fixed my phone within an hour and I paid the balance. Good as new. Incredible. Staff were very nice and transparent. Thanks for the quick and quality support!

The storm gave us a temporary power outage of less than an hour. We called tech support because our…read moreWiFi and TV were not working, and they helped us realize our Router and Cable box both got fried. We went back to the store twice, not realizing both units were gone. We went the first time for our Router replacement, got it hooked up and running, before realizing the Cablebox also needed to be replaced. Called up Verizon again, and they were able to order us replacements to pick up at this location both times. (They offered to ship it to us for free, but we preferred to pick them up same day to get our WiFi working ASAP to be able to work from home.) Both visits were quick, and the employees in store (and on the phone) were incredibly kind and helpful. Amazing and efficient customer service! The store was clean and convenient to get to for us. We did not have to pay for these replacements because they were covered by Verizon policies.

The customer service I received from this Verizon team today was absolutely exceptional. They were…read moreincredibly professional and exceeded all my expectations, especially after a terrible experience at another location. The gentleman who assisted me was incredibly patient and genuinely willing to help the customer. He was also very likable, which made for a great customer experience. The woman who assisted him was equally as helpful and professional. I truly appreciate the efforts of this Verizon team of employees. They go above and beyond to provide excellent customer service. Your customer presence, relatability, and patience are truly commendable and are rare in most corporate businesses. I hope you continue to deliver such great service. If I could give you 10 stars, I would! You all are amazing. Thank you so much for your exceptional service.

I was looking for a place to fix my screen during lockdown and they're the only open place I can…read morefind in the area! Super responsive and very professional. Would definitely recommend and come back for other services.

Went a couple of weeks ago as I wasn't sure why my new-ish computer wasn't fully turning on. My…read moreissue was addressed and fixed on site within a little over a day. Prices were reasonable and customer service was good as well. Definitely worth it!