i worked with MB and i have NEVER worked with anyone better…read more She spent 2 hours the first day and another 2 hours the next day with me. She not only fixed and synched all my devices but she went above and beyond and analyzed my plan and altered it to save me money when I did not even ask. She was patient, smart and amazing. The store is so lucky to have her- give that girl a raise :)

Traded in my Apple 10 iPhone for the 16 Apple iPhone at Verizon in Woodbridge on St George's Ave…read more It was such a good experience. Everyone in the store Lilly and Noely were so knowledgeable and kind. So glad I went there. So glad. THANKS AGAIN

I have been an ART customer since the days of Cingular with multiple phones scattered through the…read morefamily. I have been to this location multiple times and never fail to be forced to wait long periods and often confounded by surely staff who do not view their responsibility to assist you. This last time yesterday was the worst, walked out after almost an hour without being helped so I walked passed a verizon store and stepped in. They will payoff two phones and give me new phones for six others and reduce my monthly cost by about 40%. So I will be leaving ATT, going to Verizon and Will will speak to the office manager at my firm and switch over the 20 phones there. I am sure ATT will not care and we could not do worse

I would leave them zero stars if it were an option. I came here back in May because I was having…read moreissues with my At&T phone and wanted them to at least take a look at it and possibly purchase a new phone. Well, the guy working there didn't even want to look at my phone. He had an "I don't care and cannot help you" attitude. Therefore, I happened to see the exact new phone I wanted on their display and asked if I can just purchase this phone as a replacement. The employee told me No, I cannot sell you any phones, you need to go to Best Buy if you want a new phone. I was shocked! I asked whats the point of this store then? He simply told me its for new customers only and they don't deal with current customers. This place is a joke! After such poor service, I most likely will switch carriers in the future too. Don't waste your time coming here. Hope the city shuts this place down.

Good service. Taken care of asap. In & out, quick. I was unhappy with their 5g wireless, cancelled…read moreservice online & returned equipment to store, no questions asked.

Update 09/02/2026 ------------------------------…read moreI decided to give Verizon another opportunity, so I contacted Brayan Arias the agent who sold me all the Verizon package for my business. Brayan promise me he would be in my shop the next day to fix the problem, that was on August 18, so far many emails back and forth with promises like "I will be there today", "I will be there in 1.30 minutes", "Tomorrow I will be there", today September 02, Brayan is still missing and stop answering my emails. At @Alexsaid, STAY AWAY FROM VERIZON, nobody deserves to be treated in that way. Save your time @Alexsaid and look for another company. Believe me, they don't care about the customer, but the money they can get from them.

Been going to these guys for years. Excellent customer service, very fair pricing. Thank you!read more

I have been a long time customer with different repairs and used phone purchases. The associates…read moreare always friendly and very helpful. Excellent customer service.

I had an appointment at 2pm on Friday 2/17/2025. i was 15 minutes early. a tall ungroomed, sloppily…read moredressed male came up to me, no name badge, no indication he worked for VZW. He asked me if I wanted to check in now or at 2 pm, a strange question. What us the benefit of waiting? i walked around the store, killing time. 5 minutes later he had already forgotten what i was there for. i reminded him i have a 2pm appointment. It didnt matter what my question was, the answer was NO. He thought he was a big deal bc he worked there for 2 years when i told him i have 32 years in telecom, sold FIOS and had fios. His answer was "a lot has changed in 30 years". UH Fios hasnt been around 30 years. The point was I know what im talking about and he was trying to bs his way out of it. He told me he cant get a phone # from another company. the phone#s ALL are local Verizon #s. NONE were in use. i checked as was my job previously. he had no reply to that. IF he had paid attention(he really didnt have the listening skills) I wouldnt have needed to repeat myself. there was a 20 something obese woman sitting on a stool with VZW garb so at least she was dressed appropriately even tho she was nodding her head in agreement to the incorrect answers. YOU lost a sale I will be sending this to the store manager AND head of customer service

My friend who is 83 years old and I went to this Verizon store yesterday. The associate Cassandra…read morewas so very patient, helpful and professional in helping my friend to select her new apple phone. It took quite a long time to find the right phone, but Cassandra went out of her way to find what my friend was looking for. What an exemplary employee Cassandra is! We would definitely come back to this Verizon location. Thank you for your help!

hate your company and presently looking into leaving verizon. I have been put through hell for the…read morepast 4 months and now the main issue has still not been taken care of. I have spoken to a dozen cust. reps and a manager They have continually either gave me the wrong information or dis nor follow through with the supposed resolution. At this.point the anxiety I get when I know I have to call once again to have verizon do what they have continually promised. It has cost me financially as well. Verizon is not on auto pay yet takes payment from my bank without permission and they are taking up to double what I owe. It has interfered with my rent payment twice now. So it is now over 4 months since verizon screwed up my whole account and the phone that was supposed to be removed is once again on my account and verizon is trying to charge me for it. Verizon has literally given me PTSD. I have actually been brought to tears over the frustration and sheer anxiety verizon has put me through.They over charged me by $192 and I was able to speak with a manager. He said he would refund it and put me on hold. When he came back he said he applied the $192 to my account as a credit. I was furious and told him I needed it put back in my bank account. He said he couldn't!!! I was very short on my rent because of this and I had to pay a $75 late fee. They are truly the most deplorable company i have ever come up against.

Why would I ever go to Short Hills Mall Verizon store again and wait in line?…read more I live in Summit and recently upgraded my iphone and all the trimmings in the downtown Summit store. I am so happy I did. Tarik and his brother........true gentlemen. Kind, funny and SMART. What I tried to do at home (epic fail) took 2 hours and they were able to get me back online and running in 15 minutes. For all my iphone needs, I will only go to the Verizon store in Summit. Customer service a 10!!!! :) Stacey

Great customer service! I would definitely go back. Ask for Anthony or Thomas they are very…read moreknowledgeable about Verizon products

Can someone say CROOK?! worst customer service when things go wrong…read more Can't believe I was dumb enough to go back after 5 years ago when they omitted to tell me I had insurance on my broken phone and could get it replaced - instead tried to sell me a new one. Went to a real Verizon store at Mall who gave me legit info and was able to get my replacement covered under insurance. This time went there b/c we live locally and thought it would expedite things. 1 worker. We waited over an hour for the 1 person ahead of us ( who had to leave and come back b/c her phone update was still not ready) Courteous and friendly when selling a new phone. I also bought a 5G hotspot that I need for work. Was a dud. ( Verizon customer svc determined After extensive amt of time on phone troubleshooting) left notation on my account that "dead on arrival - needs replacement since within 30days" To facilitate when I got to the store). 1st day I attempted to return it to New Providence- rep said had no idea what I was talking about. after troubleshooting again - told come back when manager there. 2nd day - ( I sent my husband) he came back miffed that manager tried to say I used all my data. Wanted me to buy more. After arduous checking again, and admitting was a defective unit they sold me, assured my husband for all our troubles, was giving us " the newest and better MiFi at no add'l charge promising it was 5G". When we opened it, it was an Orbic 4G LTE, cost $49. He tried to swap after I paid $399 for a TCL 5G. We will head back today- day 3 and see what he says now. Don't know how owner sleeps at night. DO NOT GO HERE unless you feel like being shafted repeatedly. If I could give negative star I would.

I wish I checked Yelp first! I ordered a store pickup and it's been nothing but a disaster. As…read moreeveryone said, this is not a real Verizon store. I know they're going to respond and say "yeah but we have a partnership, please email blabla to get everything straightened out", but it's useless. Just avoid this store. The one fun thing though... if you like the show Severance, this actually feels like one of the rooms on that show! I'm not positive if the employees are allowed to leave or have hopes, dreams, or lives outside of the building, but I don't think that they do! Very depressing place with some pretty incredibly bad service.

Service has always been the absolute best at this Clark NJ, Verizon location!!…read moreManager Ed has an exceptional staff- Rohit, Christian, Liz, and Calvin. I didn't purchase my new IPhone at this location but i have stopped in many times to ask questions about usage of this Apple product. Rohit is very patient and willing to answer all questions passed by him, and in a clear and concise way. Same for the rest of the staff. There's Plenty of parking here and wait time is less than most Verizon stores! Enjoy the service here, it's well worth the visit!!! Thank you all for being so kind and welcoming always!

Great customer service . Both Employees ensured the problem I was having wasn't my fault . Which…read morewas great and a relief. Also they attempted to out on a promotion which would had lower my monthly service. Unfortunately I didn't qualify . But the idea they even tried was satisfying. Thanks Lauren Ortiz .

Ramen is the absolute best. Always able to help our family out when needed. He is the bestread more

Great customer service when I needed a screen protector replacement and I couldn't get one thru the…read morezag website for some reason. He put it on for me and was super friendly Would come back again

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