i worked with MB and i have NEVER worked with anyone better…read more She spent 2 hours the first day and another 2 hours the next day with me. She not only fixed and synched all my devices but she went above and beyond and analyzed my plan and altered it to save me money when I did not even ask. She was patient, smart and amazing. The store is so lucky to have her- give that girl a raise :)

Traded in my Apple 10 iPhone for the 16 Apple iPhone at Verizon in Woodbridge on St George's Ave…read more It was such a good experience. Everyone in the store Lilly and Noely were so knowledgeable and kind. So glad I went there. So glad. THANKS AGAIN

I would give them zero if I could. I have been a customer since 1998 when there was such a thing…read moreas customer service, but now no more. I have been trying to cancel my service for months. I call Dish and tell the person that the service has not worked since the Spring of 2024. I am told that they do not have the power to cancel my subscription and am transferred to a phone number that no one answers. They are still charging my credit card even though I called Discover and told them to not accept the charges. Total fraud and stay away from this company.

i've had Dish for quite a few years now and I do not have Internet included in it. I was paying…read more$156 a month without Internet. I called Dish to cancel because I got a better price with Xfinity and it included my Internet when I spoke to Dish all of a sudden they could bring my price down to $64 a month miraculously.... when I said, I already committed to another and I was leaving and I've had a lot of issues over the years when it I have to attach to a broom to get outside in the middle of snowstorms to knock the snow off the actual receiving on my house I also when it rains and pours outside you will lose your TV service inside and if you're recording anything, don't even bother it won't record while the service is out when I canceled the service I was told I needed to return the notes on the outside of my home. That's attached on my roof. I had to climb up there and unscrew the to return it. I asked why they don't come and collect their own equipment. Then all of a sudden they were based in Texas and they don't do that but they don't when you sign up for Dish do not get this service. It is horrible and if you ever cancel good luck with climbing up on your roof and going to get these nodes off the when I walk around my neighborhood and see a on someone's I noticed the so I know mostly everybody in my area has now discontinued the service it is horrible.

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

Great and knowledgeable customer service. They are always helpful and they know what are they…read moredoing. Good prices on accessories and phones :)

Good service. Taken care of asap. In & out, quick. I was unhappy with their 5g wireless, cancelled…read moreservice online & returned equipment to store, no questions asked.

Placed an order with this location and it how it takes them to get an order ready. Just…read moreunprofessional

It is impossible to speak with a human. My email was hacked and I had a terrible time changing my…read moreemail account. A lot of verification texts and changed passwords. Nothing worked. I finally switched to a gmail account. Another problem was that I moved into a retirement community that provided internet and cable for the community. Xfinity continued to bill me. The company intervened but, they continued to bill me and finally shut off my service. The retirement community took over dealing with Xfinity. It was a nightmare. You simply cannot talk with a representative.

This isn't about the store itself, but about the company customer service...TERRIBLE, THE WORST…read more... It doesn't allow you to speak to anyone!!! Just terrible I wish I could do a 1/2 star

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

hate your company and presently looking into leaving verizon. I have been put through hell for the…read morepast 4 months and now the main issue has still not been taken care of. I have spoken to a dozen cust. reps and a manager They have continually either gave me the wrong information or dis nor follow through with the supposed resolution. At this.point the anxiety I get when I know I have to call once again to have verizon do what they have continually promised. It has cost me financially as well. Verizon is not on auto pay yet takes payment from my bank without permission and they are taking up to double what I owe. It has interfered with my rent payment twice now. So it is now over 4 months since verizon screwed up my whole account and the phone that was supposed to be removed is once again on my account and verizon is trying to charge me for it. Verizon has literally given me PTSD. I have actually been brought to tears over the frustration and sheer anxiety verizon has put me through.They over charged me by $192 and I was able to speak with a manager. He said he would refund it and put me on hold. When he came back he said he applied the $192 to my account as a credit. I was furious and told him I needed it put back in my bank account. He said he couldn't!!! I was very short on my rent because of this and I had to pay a $75 late fee. They are truly the most deplorable company i have ever come up against.

Why would I ever go to Short Hills Mall Verizon store again and wait in line?…read more I live in Summit and recently upgraded my iphone and all the trimmings in the downtown Summit store. I am so happy I did. Tarik and his brother........true gentlemen. Kind, funny and SMART. What I tried to do at home (epic fail) took 2 hours and they were able to get me back online and running in 15 minutes. For all my iphone needs, I will only go to the Verizon store in Summit. Customer service a 10!!!! :) Stacey

I have been an ART customer since the days of Cingular with multiple phones scattered through the…read morefamily. I have been to this location multiple times and never fail to be forced to wait long periods and often confounded by surely staff who do not view their responsibility to assist you. This last time yesterday was the worst, walked out after almost an hour without being helped so I walked passed a verizon store and stepped in. They will payoff two phones and give me new phones for six others and reduce my monthly cost by about 40%. So I will be leaving ATT, going to Verizon and Will will speak to the office manager at my firm and switch over the 20 phones there. I am sure ATT will not care and we could not do worse

I have been to this store several times it being the closest AT&T store to my house. I have also…read morebeen an AT&T customer before Cingular was AT&T. Twice I have had interminable waits, surely staff who seemed not to care that a customer waited for a long time. This last time when I took a call having waited a very long time, one of the staff didnt advise me that she would have been available but simply waited on another custoemr who had just arrived and when I asked she said in a dismissive tone that the other customer had arrived first. This is the old AT&T, no competition and no service. I walked down the street and was welcomed by Verizon and who will buy out several phones that still have time before upgrade and I will have new phones at lower rates. Six phones now becoming none soon. I will go back to my firm and suggest (tell) my staff to switch services. We will not miss AT&T and unfortunately I do not believe unfortunately they will miss my and my firm's business.