I had an appointment at 2pm on Friday 2/17/2025. i was 15 minutes early. a tall ungroomed, sloppily dressed male came up to me, no name badge, no indication he worked for VZW. He asked me if I wanted to check in now or at 2 pm, a strange question. What us the benefit of waiting?
i walked around the store, killing time. 5 minutes later he had already forgotten what i was there for. i reminded him i have a 2pm appointment.
It didnt matter what my question was, the answer was NO. He thought he was a big deal bc he worked there for 2 years when i told him i have 32 years in telecom, sold FIOS and had fios. His answer was "a lot has changed in 30 years". UH Fios hasnt been around 30 years. The point was I know what im talking about and he was trying to bs his way out of it. He told me he cant get a phone # from another company. the phone#s ALL are local Verizon #s. NONE were in use. i checked as was my job previously. he had no reply to that. IF he had paid attention(he really didnt have the listening skills) I wouldnt have needed to repeat myself. there was a 20 something obese woman sitting on a stool with VZW garb so at least she was dressed appropriately even tho she was nodding her head in agreement to the incorrect answers. YOU lost a sale
I will be sending this to the store manager AND head of customer service read more