On July 13, 2015, my wife and I entered the store, with the purpose to upgrade our LG phones to smartphones. Following an offer from the salesman Khris Jose, we bought two iPhones 5S, and he suggested us a plan with 3 GB data capacity. Khris assured us that this is the minimum that AT&T offers. When we were ready to leave, he, without a word, put an extra box into out bag. When I asked what it was, Khris replied that we received a free tablet priced at $549 as a premium for buying two phones. Having iPad, we really had not needed the device, but because it was free, we took it.
Only with my second bill I did notice that Khris, without my knowledge, consent and explanation, forced on me a 2-years' contract for using this tablet for the price of $11.60 per month (taxes including) plus a $40 activation fee. Also, I found out that this tablet could be bought at Amazon for just $140 with no further obligations. I called to the AT&T Customer service, they canceled the activation fee but told that the tablet can be returned and cancelled only through the store. Also, the phone agent advised me about an existence of cheaper 2 GB (and apparently 1 GB) plans, and she changed my plan for 2 GB. So Khris tried to sell us a more expensive plan than we had needed.
Khris agreed to take the tablet back, and on August 24th I returned it but he failed to cancel the contract. I saw (online) that it still remained on my plan. I called - the store's owner told me that it takes 24-48 hrs for the cancellation to become effective. After 2 days Khris told it really takes 3 business days or even a week. I chatted online with an AT&T agent, and she told me that the cancellation is instant but can be done by the store. On Friday August 28 I called Khris, he told me he would check the issue and would call me back. He has never called back.
On August 29 another AT&T agent told me again that the cancellation may be made only by the store. He suggested the next time not to use this store.
On Monday August 31, I tried to call to the store again. When I gave my name, the agent (the owner or Khris) just hung up. I tried two more times and gave up.
I called again to AT&T's Customer Service, told that it was my intention to complain directly to AT&T's CEO. Then the agent on the phone cancelled the tablets - it took her for 5 minutes.
As you may understand, I will never enter this store again. read more
