I had an excellent experience thanks to one of the AT&T employees ( Cristhian Haber). I came in to…read moreget a new phone, and he went above and beyond to help me with every question I had. He was extremely knowledgeable, patient, and professional throughout the entire process. What really stood out was that he was working alone, yet still managed to assist everyone in the store efficiently and with a great attitude. Truly amazing service he deserves recognition for his hard work and dedication!

Christian Lopez, the associate who helped us is a genuinely caring customer support guy! He was…read morepatient, accountable and passionate to provide exceptional service. Compared to many other stores, he distinctly stands out. It is because of him I am still with ATT otherwise I would have switched to Verizon

Laptop stopped charging. Popped in randomly. They ran diagnostics for free and fixed the issue…read morefaster then its taking me to write this review.

Has always been able to fix my items in near term , fair prices, and provides options , always…read moregreat service

We went to this location (Morris plains) and my husband lost…read morehis phone, according to there sales people they could not do anything cause they could not pull up our account, we called up the sprint business and they had No problem, they couldn't understand why they couldn't, but a couple weeks ago they were able to help me (I had different associates that were there and they very helpful and had no problem getting our account.) The associates today, were not helpful and kept saying there was nothing they could do.... Funny , we went to the parsippany t mobile and they had No problem getting our account and They were able to get us a phone unlike the Morris plains office. apparently the manager on duty needs to learn from the parsippany manager.

Very impersonal employees work here. They did as little as possible to assist me with ordering my…read morenew phone. They couldn't even look up my account info. Not friendly at all. They even entered my shipping address incorrectly. I wouldn't go back here. Didn't seem they even knew that much about the phones. At one point they're debating on whether to remove the adhesive on the back of my old phone which I used to attach to my car. The lady refused to make the attempt.. and it only took me a second to do it myself. It's like talking to robots

Wow We tried to get an appointment but it said there wasn't any! So we drove up And Maya…read more Helped with the computer fixed the problem so quickly and was so friendly! Big shout out to Maya!

Well- today I got THE most amazing customer service dude and dudette who resolved all problems as…read morethey were able to find the lost fedex delivery and hand me the repaired watch in the store! Much better solution...appreciate you giys!!

Went in last night right before they closed because my hard drive was not detected. He was kind…read moreenough to run several tests for free taking quite a bit of his time to determine the hard drive was done. Offered me a few options. I'm still deciding how to move forward but appreciate the service at no cost. Would have cost at least $200 at Best Buy. I brought my cell phone in for repair previously and they did a great job

They are exactly what they hold themselves out to be and did not disappoint. Nice guys and really…read morequick service. Fixed a cracked screen for me in just a few minutes and I was on my way. They helped multiple people while I was in there and seemed to know exactly what they are doing. Highly recommend!

Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

This spot is definitely the best where you can find the cheapest price to get a screen protector…read morefor both iPhone and Android. Has been here for years and located inside Busy Mall of Flushing. The guy who does it is very swift so you don't have to wait very long, most likely 5 minutes depending if there's a line or not. I have iPhone which costs only $2 for the screen protector. Can't find another place that gets the job done this cheap in Flushing or in NYC. I'm not exactly sure of the price for Android ones but pretty sure it's under $5. Always a good idea that you should ask first before handing your phone to them. They also have lots of colorful phone cases with different patterns and cute cartoon characters to choose from. Will come back from time to time whenever I need to get a new screen protector. Definitely recommend to everyone I know about this place.

They made a name for themselves, and the business has only expanded throughout the years. There's…read moremore hired help now, while the owner focuses on adhering screen protectors. Their selection is pretty decent for a mid sized place

Getting my phone replaced was a great experience, which is crazy because you never think about the…read more"experience" of getting a phone screen repaired. Anyways, I messaged the company and got a quick response. Next thing I knew I had an appointment with Josh to get my iPhone 6 phone screen replaced. He agreed to meet me at a Barnes and Noble conveniently located 2 minutes away from my work. I met with him during my lunch break and was done with the whole process in under 30 mins! In case you're wondering, here's a selfie Josh accidentally took with my phone once it was all fixed:

Wednesday, 3/22/17 @ 10:50 AM: Running in to path to go in…read moreto World Trade Center to catch my 11am Criminal Procedure class as usual. Threw my water bottle upside down in my Herschel Backpack - If you own a Herschel, you know that there is a separate velvety, soft compartment to put your lap top in. As I was walking towards my law school, I felt wetness on the bottom of my backpack. At this point I am praying to God that water bottle did not spill in my lap top compartment. YOU GUESSED IT; IT DID. Of course, my MacBook Pro did not turn on the whole day; handwritten my notes for the rest of the day. Meltdown; heart palpitations. End of Classes, 3/22/17 @3:35 PM: I'm now at the Apple Store in World Trade Center. In the edge of tears. Long story short, they could not fix my computer and my best bet is to look for an independent company to recover my data. I may not be a doctor or a scientist looking for the cure to cancer. But, as a law school student who is about to graduate in May 2017, who is also a clerk at a firm in NJ and a judicial law clerk for a Judge in NY, my notes and work product = HOLY GRAIL Home, 3/33/17 @ 4:25 PM: Performed one google search after another to look for a company that I can trust to recover my data. After a plethora of results and semi-convincing people telling me that I have to ship my laptop to various places, i.e. St. Louis; California; etc., I knew that I needed to find a person who I can personally and physically see, speak to, and interact with. I am too paranoid and skeptical for my own good and was simply not comfortable to ship my MacBook to anyone. Found someone local. Spoke to previous clients for a reference and found that his turnaround time may not be as quick as I want it to be. Helpless and hopeless - NEED MY MACBOOK FIXED ASAP. @ 5:45 PM: Found Intrepid - Josh's company with amazing reviews. Called him. He texted back because he could not pick up. He was able to ask me relevant questions right off the bat and was able to give me a little bit of comfort, but not too much hope. He did not want to over promise and under deliver, I later found. I made an appointment with him for Thursday, 3/23/2017 at 6pm. Thursday 3:23 @ 6PM: YES HE IS MOBILE. YES HE COMES TO YOU. He arrived at my house right on time. He even offered to take his shoes off, which I really appreciate since we do not wear shoes in the house. He got right to work and was prepared. He was thorough, quick, smart, and very efficient. When he tells you that he will be done in an hour, that is literally the case. YES MY DATA WAS RECOVERED AND I AM NOW A NORMAL PERSON AGAIN!!! Thanks to Josh, I have all of my data and my hard drive is now safe and secure. For those of you who are wondering: my MacBook is no longer usable. But, that is NOT why I needed Josh. My MacBook was the least of my worries. I bought it in 2010 and should I not able to be used again, I did not mind. All I cared about was my data, which Josh DID save, recovered, and even gave me a little storing container and pouch to store my hard drive in. I now have ALL of my data recovered from my hard drive AND the proud owner of a pretty and shiny MacBook Pro with touchbar as an (early) graduation gift from my parents =) =) I am forever indebted to Josh and WILL call him whenever I need any technical support. I asked; he availed himself. Prompt; knowledgeable; polite; competent; thorough; reasonably priced; responsive; accommodating = ONE OF A KIND. THANK YOU JOSH!

Worst experience. Called to ask for a specific phone which they said twice that they have. Drive…read more40mins and she mentions yes you're the one who called. We don't have that phone but we have something else. No consideration or professionalism.

your sales girl, Mirabel in Morristown, New Jersey, saved my life. I was able to get a second phone…read morewith her, and she understood domestic violence, what I needed to do to protect myself.. with my second phone, I was able to record him, threatening to kill me, and prove the abuse. he was screen mirroring, deleting , in my settings deleting. not on my new phone! thank you for not telling me that can't happen, and actually telling me what to do to be more protected. like not connecting to wifi or blue tooth to be safe!! she was so patient and kind and the most knowledgeable! thank you, Maribel and thank you, T-Mobile!