Hey, when is this store re-opening? I have had nothing but great experiences there. When the hard drive in my MacBook Pro went t*ts up, they took care of the replacement and helped me restore the contents. Does not hurt that it is across the street from my office. read more

I love Apple but their store freaks me out. It's spacious and busy. Too many happy people waiting to help me and everything I want is hiding and off to the side somewhere. When I go to a store I want to find it myself. I will ask you if I need help. Have a great weekend. read more

I'm confused by how much of the difficulty here is because of the store and how much is the Apple 'customer service' model. In short, they need to understand the different types of customer situations. Some require lots of talking and diagnostics and some don't. The Apple Store is not an airport. It's irksome to have to wait on line to 'check in' for my appointment. It's very bothersome to have three people usher me over to the one check-in point. Also, it would be good for to deliver on time. I don't act all confused because someone showed up at the time I asked them to show up. Apparently, this is why I don't work at an Apple Store. Thankfully, they at least talk less than the employees at other Apple Stores. I was a bit gobsmacked at the items they wanted to explain... just in case I was wondering. I really wasn't at all confused about what was wrong with my computer...it was an obvious problem with an obvious solution. Maybe just ask if I have any questions. read more

This is one of my few 5 star reviews. In my opinion, Apple stores like this one epitomizes Apple's attention to service and Apple's consumer revolution. I first came into this Apple store about 4 years ago (when they released the unibody MBP). The Apple staff were enthusiastic but not pushy. They were engaged and knew their product without being condescending (especially to an Apple newbie like me). They answered all my questions. I was so impressed, I bought an MBP and began a long and satisfying relationship with Apple. The next time I was in this store was when my MBP became really slow. My corporate IT was totally useless and couldn't help me. So out of desperation, I went to the Genius Bar half expecting them to say it was not their problem. Instead, the Genius listened when I described my experience and what I tried. He then correctly diagnosed and resolved the issue --- even though the problem was a software my corporate IT installed on my MBP. The Genius then offered to check the rest of my MBP. Nice - I was hooked on good service. I shudder to think what would happen if I called Microsoft's 900 help line. I have been back many times --- twice to get iPhones, twice to get iPads, etc. My most recent visit to this store was to see what could be done about a cracked iPad 2 screen. I explained to the Genius that my wife, who loves her iPad, dropped it and cracked the screen. The Genius said that it would typically cost $299 but would check to see what can be done. A few minutes later, he came back saying that Apple would give me a new iPad 2 at no extra charge!!!!!! Wow!!!! Talk about amazing service. I am now completely hooked. Would I come back -- you bet. Do I consider this store as good as it gets. Can't you tell. :) read more

This store is trash. 50 employees standing around talking to each other but takes forever to get anything done.

Had an appointment for a screen repair. After two hours and $169 finally got my phone back. Got home to find out the camera no longer works. After thirty minutes on hold with store got put on hold and hung up on. #applesucks Update: after much effort on my part, they did repair my phone and refund my money. I'm happy with the end result but it should not have been this hard. Apple at a corporate level needs to seriously evaluate and change its customer service policies. read more

Lousy costumer service, long wait, poor queue process, bad attitudes, can't stand this store. read more

Apple Burlington - Computers Near Me - Burlington, Massachusetts

I went in late one eve to beat the crowds. I was told it would be 20-25 minutes but the sales person didn't tell me I had to wait inside the store. I sat right outside the store about 50 feet away and in plain view of her. At the 25 minute mark I went back in to the store to ask where I was in the queue. She told me I was 'skipped over' because I wasn't in the store and had to wait for another sales person to be available. The next sales person wasted so much time trying to sell me on upgrades --instead of being honest and telling me there wouldn't be enough time to complete the transaction-- a quick trip to the mall for a new iPhone turned into two trips. A lame sales experience that could have been so easy and simple, but instead, was simply bungled. read more

My family experienced super above and beyond service the weekend of the madness of Black Friday. All due to the superior customer service from Forest Gill. Somebody please advance him to management level. He must have been fielding 8 customers concurrently yet kept his cool. Never saw him sweat even though we had a super complex (to us anyway) matter of family sharing and having to unravel major annoying sharing of appleid sitch. All this resolution happen concurrently with purchase of a new iPhone for a family member (we are a mostly iPhone family of 5, with one holdout, which we respect). Anyhoo good for Apple for putting out all the stops for ensuring all hands in deck for this crazy mad time of year. I saw little to no lines. Every seemed to be attended to with a sense of priority. I know good customer experience when I see it because I used to work for a company where customer service is such a priority that even I would contact a customer rep as an employee just to feel the love. read more

Best Buy in Burlington is another repair option but a complete fail. doesn't even have a tech till 230 yet appointment was at 12. They also wanted me to leave my phone without a passcode for 4-5 hours. This allows anyone there to access my personal files and passwords, very unacceptable. Your instructions should include restore and erase files after back up and allow 3-5 hours to replace screen. Completely put off by this experience. Wasted my time. Can't believe Apple would expect someone to leave their phone this vulnerable. read more

Technology is not in my genes. I have severe anxiety just thinking about having to go to the Genius Bar. Today I visited...got a walk-in appt. very quickly and was so fortunate to have been assigned to Corey (I think that was his name). Super patient, super aware of my anxiety. His humor got me through it. And yes, they trouble shot the problem quickly. This was an amazingly painless experience. Corey is my hero. read more

My opinion of this store has totally changed. Went in here the other day to return a watch band that I did not want or use anymore and they treated me like I was trying to steal a macbook or something. The girl "checking people in" whatever that means, needs a class on customer service and stop trying to act like an elitist, hate to break it to you, you work at the Apple Store, not Neiman Marcus, so stop acting all holier than thou. She got heated because she could not simply process what I was trying to do and her thought process could not keep up which sounded strange coming from anyone in a customer service sales role. Apple Stores have gone way down hill the last few years and it is because of employees like this that have made the stores crash and burn. I try not to go into these stores anymore due to this reason but I had to go in and this place is terrible. read more

Great waste of time and Mooney, waithing to answer a question for 45 minutes and is looks always understaf...,,, stay away from this place or get expose to hate Apple products....;-( read more

I booked an appointment via Apple Support to troubleshoot my MacBook, which decided not to reboot on one of my busiest days of the work week. Apparently my Mac opted for a night of R&R at The Apple Store instead of accompanying me through my work pile. Well played Mac, well played. I arrived at the mall and paced back and forth a couple times in front of the store to assess the situation before entering. The Apple Store is a busy place and I felt a slight twinge of nervousness as I entered into unfamiliar territory. I expected less people on a Monday afternoon, but to my disappointment, the store was filled with customers and green-shirted staff members scattered about. A "green shirt" greeted me as I entered. She found my name in the system and told me to go have a seat at the bar. The Genius Bar, to be exact, is certainly not the kind of bar I find myself at on a Friday night. I took the only empty seat next to a guy whose phone appeared to have been run over by a Mack truck. I waited about 10 minutes beyond my scheduled appointment time and was soon greeted by a friendly "Genius" named CJ. I explained my issues and he got my Mac plugged in for testing. CJ took the time to explain what sort of tests would be done and how long it would take. He left me to assist another customer as the hard drive was scanned. I was passed off to another "Genius" whose name I unfortunately cannot recall. He took my Mac out back to do some further investigating once it cleared all initial tests. He came back about 5-10 minutes later with a diagnosis. It was an easy fix and I was glad my Mac could be saved. I was told to return by opening this morning for pickup. I was thrilled that I would have it back early to catch up on work. Not a bad experience at The Apple Store thus far. Well, I guess it was a little too good to be true. I called the store before heading to the mall only to find out the part had been replaced as planned, but the Mac still would not reboot. I was told someone would call me within a couple hours to fill me in on the next steps. I became worried about both the state of my Mac and the status of my growing work pile. Long story short (too late) there were a few mixed messages on the phone today and a much longer wait than expected, but in the end I was pleased with the level of service. They saved my Mac and the work was covered by the warranty - winning! The Apple Store is a busy place with a high volume of customers, but there is a pretty decent supply of employees to assist. Be prepared to wait and understand that you may be assisted by more than one employee during your visit. This can lead to some miscommunication so ask a lot of questions and be prepared to explain your story a few times. I was lucky enough to receive great customer service by all that I interacted with on this visit, but I'm sure it can be hit or miss. read more

My experience at the Burlington Mall Apple Store with Josh Carter was nothing short of amazing! I went in after my phone crashed because while updating my phone, I left my wifi connection and caused the phone to completely crash. I was naturally in a panic and headed straight to the Apple Store. At first it seemed bleak, appearing as thought I was going to lose all my photos in my phone and having to do a restore from factory settings. Fortunately, Josh Carter was the employee that I first bumped into when I entered the store. It was a Saturday afternoon in December. The store was so very busy and I'm sure he was supposed to just defer to the usual protocol of me making an appointment at the Genius Bar (which the first appointment would have been 2 days later.) I was practically in tears because all of my wedding photos, and family photos were on the phone and I wasn't even sure if I had been backing up to the cloud. Josh was so sympathetic that he took the time to take me aside and try to see if he could help instead of just shuffling me off to the Genius Bar in a robotic way that we have unfortunately come to expect from a lot of retailers. He was able to discover that I was backed up to the cloud and had another specialist on the floor add me to his table of customers he was helping, and they got me up and running in that same afternoon. The experience was one that I had to share. I will be writing to Apple as well because Josh exemplifies exactly what the Apple Experience was intended to be about. Josh, if you see this..thanks again!! read more

All I can say is don't trust them. I had a bad experience that may of been my fault but only because I trusted their so called genius. I had an ipad2 and was thinking about upgrading to the iPad3 because I had some one who wanted to buy mine. Because I don't know much about apple and iTunes I asked the so called genius if I could keep all my files and put them onto my new iPad. He assured me it was simple and all I have to do is back it up and then restore the new iPad. There was no doubt in his mind so I sold mine after backing it up and bought the new ipad3 for $600. When I restored my settings on the new iPad there was one app that holds all my files called download manager. It sent the app to iPad but none of the files in it. I literally lost one year of downloads which is irreplaceable! Now that I lost everything when I call the manager in Burlington, apple support ...etc they all say right away that they don't know anything about third party apps and are not responsible, and I should contact the app designer. This all may be true but the so called genius should of told me that instead of telling there would be no problem and let me buy the new iPad right away! I can't be the only one to have this issue. They just want your money! So, I lost absolutely everything, spent $600 and they wouldn't even give me a free download or anything to compensate the hundreds of files I lost because of that idiot. I'm the bigger idiot for trusting those losers. They obviously don't care about their customers or how they train their employees. read more

My laptop is my favorite toy, as I've never gotten into iPods, iPhones, or any such things, so it's not surprising I'm Yelping the Apple Store for my 150th review. So much fun checking out the new gadgets and trying out different software, even tho I don't even own a Mac (I know how to use one, however). This location is always packed. When you enter the store, someone extends a grand hello and asks if you need help. If not, you're on your way to play, and no one bothers you again. No one's pushy. The only experience I ever had actually buying something was when my daughter was vacillating on whether to purchase an iPhone. Employees were very helpful and friendly, discussed the iPhone's features, etc., and we made the purchase...which my daughter hasn't regretted for one second. The purchase was quick and painless. Not sure I'll ever purchase an iPhone or iPod (I doubt it--girls, don't buy me either, please) but I may buy a fancy MacBook Pro at some point. Would definitely come here to do it. Or perhaps I'll head to tax-free NH to do it. read more

Don't come here. Obviously all they care about are people buying new phones and don't care about loyal customers with existing iPhones. Next appt is a week out which is ridiculous. Wanted to do a simple equipment replacement Manish is a prick. Save yourself the time and energy and drive to another store who cares about their loyal following. read more

Received great service from the Apple Store yesterday. They fixed my shattered phone in an hour, at a reasonable price $130. Also cleaned out the charging port and speaker for no charge. Very professional service, and a job done right. Couldn't be happier. (maybe it was a little cheaper?) read more

i went to the apple store in burlington because it is near one of my offices and i was on a very specific mission. when i buy electronics...i do my homework! my office so graciously offered me a little shopping spree at the apple store as a welcome to the company and since i needed a high powered machine to do my tomfoolery...i hit the road immediately upon getting the good news. all of the geniuses were awesome and they helped me get exactly what i needed for software AND hardware. they even updated my iPhone while i was waiting. NEVER FORGET TO TELL THEM YOU'RE A STUDENT...OR WERE A STUDENT! If you have an ID, you'll get a pretty substantial discount and it is definitely worth it there because big bucks are usually dropped at apple...heard? so, if for some reason you're in burlington, this GIANT apple store is full of geniuses who will help you get exactly what you want and NOT try to sell you whatever just to make a sale. (they actually talked me out of a macbook air when i told them what i was using it for...how nice, right?) thanks burlington apple...you rock my damn socks. i am writing this review from my new laptop...i heart it. WOOT! read more

AWFUL AWFUL CUSTOMER SERVICE. I went in with my I-phone which had been working just fine in the morning, but then shut itself off. After being online with Apple, I made an appointment at this location. It started 15 minutes late, which I'm sure is good for them, but come on! My Apple rep. (Toby or Ross), looked at the phone and then disappeared in to the back where he said he had to take the phone apart to get a look. After 15-20 minutes he came back and told me the entire main board inside the phone was no good. He actually used the words DEFECTIVE! I asked about a replacement and he said I was 6-8 weeks out of warranty, (one year). I said well if it is defective, shouldn't there be something you can do. He rudely said, for 300.00 I can replace it. He had a HORRIBLE attitude and was not the least bit helpful. I said this main board should not just "die" after a year! He corrected me and said a year and 6 weeks!! Seriously. My son who was with me said to ME that he hasn't had any problem with his Samsung to which this "professional" replied, well that is your choice, you can get a Samsung, Apple really doesn't care if you do. I would avoid this location at all costs. I do have insurance so i "only" had to pay 200.00 to get a replacement phone that hopefully will last more then a year. When my contract is up, we will definitely be looking at other brands of phones. I have 8 people on my plan, 7 of us who have I-phones. read more

Manager Jimmy Reynolds is not just exceptionally helpful/knowledgeable but truly went above and beyond to assist with my computer troubles. He stayed after the store was closed to make sure that my problem was completely taken care of and there wasn't a moment that his attitude wavered from the chummy professional that greeted me. Working in sales myself I have immense respect for someone who carries themself in such a manner. I will absolutely continue to return as a customer and they will have my continued support! read more

great experience all around but I'm biased. I love almost everything Apple does and unlike Samsung (and every other Korean or Chinese company) they actually design there on stuff and don't simply copy from Apple. read more

My MacBook Pro had a video card issue, so I took my computer to the Genius Bar (I have only used this laptop for 2 years). I found that most of the service representatives to be very friendly and took care of things in an orderly fashion. The problem with the video card resulted in a logic board replacement because the card is soldered right on the motherboard. Of course this was going to be an expensive repair. However, the reason why this store is receiving a low rating from me is because of a couple of reasons. After about a week of using my computer with a new logic board, my computer froze and could not reboot. I brought it back to the same store, and they said the logic board needed to be replaced again. It is then that customer service told me that Apple refurbishes old logic boards and replaces "broken" logic boards such as mine with a refurbished one. I requested that a brand new logic board be installed because this was the second failure within a timeframe of just a week. Apple said that it was not possible because they do not know which ones were new or not. Nothing I could really do except have the logic board swapped out again. I just got my computer back and noticed that all the screws on the back panel of my MacBook were missing! I just find this to be extremely unprofessional of Apple and a cause for concern for the quality of customer service. How is it possible that Apple forgot to place all the screws back on the back panel? By the way, I only found out that the screws were missing because I noticed the back panel came loose on my desk after I brought it home. If I did not notice the problem in such a innocuous manner, I could be looking at another repair, more time wasted, and frankly a feeling of uncertainty that Apple can complete I job I paid them to do. Apple has a great reputation for customer service. However, at the end of the day, just similes and politeness is not going to fix problems with your computer. If I am paying for an overpriced computer and subsequent repair service, I would at the very least hope that Apple delivers. Unfortunately, even this minimal logic of getting what you pay for does not apply at Apple. read more

Abysmal customer service! Apparently my review for this store is right in line with many others... no surprise. I am 45 years old, and this is the first time I have felt the need to write/post a review, because the experience was so bad. This is also a commentary on the "Apple Experience" as a whole, as the store policies and procedures are dictated from corporate. For those who have had to have their battery replaced, I'm sure you can relate. For others, beware... prepare for long waits, unnecessarily complicated procedures, and rude employees. I needed to replace my battery because immediately following an IOS Update my battery was drained by mid day. I have had an IPhone 6s for several years and have never had this issue. Thanks for the "update" Apple. I went to the store for the replacement. I was promptly asked if I had "started the process" of obtaining a battery. Silly me, thinking that an Apple store would actually have this product on hand. Ok. A barrage of questions followed, and information was entered into the employees IPad...which shortly thereafter "froze." He needed to then go get a new one. I did not find this irritating; things happen. I found it rather ironic and amusing that in a store whose whole ethos centers on cutting edge technology could not complete a simple task with the "tools" provided to them. After another round I was then told to expect a "call" from Apple to confirm my request. A call? Isn't this why I came to the store, and why you solicited all my necessary information? Ok. The call came 10 minutes later, at which point I was asked all the same questions as by the store employee. Redundant. I was told at that point the battery part would take up to 4 weeks to arrive in store. Really ?? Ok. I was notified 3 weeks later that the battery was in store, but they would only hold it for 7 days. Thanks. I was planning to travel, and felt I may not get in within the week. Could I pay for it, and pick up at my convenience? NO. Ok. I carved out the time to go to the store. When I entered I spoke with a woman, and was told there was a 20-30 minute wait. I thought to myself that this was quite reasonable. NO. 20-30 minutes to "speak to someone" who could assist with the battery replacement, and then another 3-4 hours for the actual work to be done. I was disappointed to hear this, but not surprised, as I was notified in an email the wait could be this long. I must have had an expression the woman picked up on, because before I could say anything she snapped "you were told that when you were notified your part was here." Ya, thanks Lady. It's real fun getting scolded when your a grown mature woman. Reflecting on my schedule I opted to come back another day when I could sacrifice an entire afternoon without worry. (Apple has no regard or respect for your time). Ok. I asked her "may I have you put a hold on the part, so I am able to come back next week"? The response "you have to call the store and make the request." Excuse me ? "I have to CALL the very store I'm STANDING in right now?" "I'm here. Can't I speak to someone here"?Sure, the first available tech will be with you in approx. 20-30 minutes. WHAT? Ok. I chose to wait, and when I was finally "helped" I asked if it was possible to purchase the part, and then come back with it when I'm ready for Install. NO. Ok. I asked, can you transfer the part to another store, which may be more convenient for me? NO. Ok. If I wanted the part in another store I would have to start ALL OVER AGAIN, beginning with the call from Apple Care. NEWSFLASH: APPLE DOES NOT CARE. The whole battery replacement protocol is overly complicated and puts a large burden on the customer. It will rob you of your time and challenge your understanding of common sense. Horrible. All of this to remedy an issue that Apple is admittedly responsible for. All of this nonsense, and (reminder) I am paying for the part! A multi billion dollar industry is not picking up the tab on this. Ok. As far as the actual store service, the woman I spoke with in person on both occasions was rude and condescending Hear this: you're in the wrong line of work. As a side note I have worked in the customer service industry for 25 years. The employees, especially those that work with the customer at the point of store entry, need to be trained, retrained, or simply terminated. read more

Had a pretty bad, almost sublime, experience here. We were shopping for a computer for my son and he was trying out a few of the models. We had settled on one and my son was playing a few games on it. At this point a young women employee came over and told us that she needed the computer for a training: I let her know that we were about to buy it and were trying it out, couldn't she use one of the many other systems that were empty? At this point this things got weird. She let us know that she couldn't, terse and rude. She asked my son directly to get off the machine. As a parent, imagine how crazy this situation was - you are about to drop 3 grand on a machine for your kid and the store associate doesn't care, is in fact hostile to the purchase. Never had an experience like it in my life, all I could think was 'wow'. I got her name and asked for management immediately, no 'manager' was available. I called the store later and asked for management, no one returned my call even though they said they would. I finally called apple corporate and reported the incident. I understand that Apple hires these inexperienced young people to keep costs down: it's obvious that many of them are enamored that they are working in a hip environment, for a wealthy corporation, with products that are in great demand. As such, I reiterate the many other comments that snootiness is at an all-time high and customer service is an afterthought - Apple pays them nothing for their nothing skills, preferring to simply exploit their enthusiasm, and it works because demand for their products is so high. A sad testament on so many levels. read more

I had phoned up Apple support the day before knowing the issue would require a trip to a store. I scheduled a time for the next day. I arrived at the Burlington Apple store on time and told the first employee I saw that I was there for a support appointment. They directed me to the Genius Bar and presumably checked me in as "arrived". I waited about 10 minutes then was helped by a very pleasant young lady. She disappeared behind the scenes, opened up the machine and identified the problem. It was a 25 minute exercise in total. I found it an efficient and pleasant experience. In this instance, the store was 'medium' busy with an immediate opening at the Genius Bar. read more

They replaced my busted iPod headphones for free, no questions asked. That's service!

Rude, rude, RUDE! Took my iPhone in because it wasn't working, and after "taking it out back" they told me I would have to buy a new one. All with a very poor attitude. Went online to see if there were any suggestions on forums, and found a solution that fixed my phone. Useless employees. read more

I'll start on a positive note, there was one or two employees there who really seem dedicated to help people - one was a young man between age 18-21 with dark hair who was very helpful when I was upgrading from a 4 to a 5 iPhone. Other than that, since they opened I haven't been impressed. There have been several instances where I went to the Apple Store with questions for the Genius Bar and I left with hardly any helpful advice or help with troubleshooting. Many of the employees are quite young (I don't discriminate by age) but even the older employees have given vague "solutions". I waited the other day for two and a half hours to meet with someone at the Genius Bar, after I was told the wait was a half hour...it happens...luckily I was at the mall...they said I would receive a text once they were ready to see me. Um, my phone was saying that the storage was almost full (with only a few apps, and me deleting my apps, pics, etc didn't help). Regardless, eventually I met up with this kid who looked 17 and seemed in a rush to get me out of the door. I had a list of questions and he just interrupted me and said there was an issue with my operating system...my operating system was up to date...so this kid e-mailed me a useless link so I could manually back up all my important info myself...which I've had to do in the past but...at that point I was exhausted and just went home. Turns out I fixed the problem myself, WITHOUT their tedious advice. I had to delete many apps all at once - like Facebook then reinstall them after waiting a few minutes. I had previously tried to delete apps but it wasn't freeing up space. So, after a bunch of trial and error tactics, I fixed my problem in the least painless way. I was not about to screenshot a bunch of my texts from 2012. I remember to upload my videos and photos from my phone, I don't keep music on it anymore and all the basic things to be wary about - I take care of. Anyway back to the Burlington Apple Store...like I said this is not the first time I have gone there and I left with little to no help. About five years ago, I had brought in an IPod mini (vintage I know) and wanted to see if there was a way I could upload my mp3s from the iPod to a hard drive because the battery was so dead it couldn't work unless it was constantly being charged and many times it wouldn't turn on at all...Apple Store solution: Buy a new one...Yeah thanks...I went home and took care of it myself...and even 10 years later it still works with a lot of patience. I do have another iPod with A TON of space and it's much more up to date. Basically this store is filled with people who are hyped on caffeine or they have rude employees who treat you like an idiot if you...god forbid aren't as up to date as the rest of the Steve Jobs sheeple...they've been mostly rude to my father and other people I've gone in with...not as bad as Best Buy down the street but pretty close. I know this store has a lot of demand because we are living in a time where we let technology rule our lives...but be more patient and perhaps nicer to your clientele. We can't constantly buy more every time there are substantial updates...that'd greed...but that's not the apple stores fault that's headquarters fault. But they should still keep some "older" supplies in stock in the back. Changing the chargers was very sneaky...anyway not a fan of this store...they've taken my money and 99% of the time they haven't done diddly squat. read more

I'm not an Apple junkie but I've been here twice and have been quite pleased with the service I've received both times. Commenting on pricing and store aesthetics would be silly IMO as it's all the same for this chain. Nice to know you don't have to schlep into N00b street for Apple service. Kind of hard to rate it above and beyond that, it's pretty standard. Goes to show you can write about Apple without piling on the superlatives! :P read more

The speaker in my iphone is jammed so I made an appointment online to see if anyone could fix it. It wouldv'e been a $60 repair job BUT they were unable to fix it (its a little better but not quite) and I wasn't charged. I appreciated their honesty. read more

It's changed. Now, if you want to speak to anyone, you need an appointment. Yah. You have to book an APPOINTMENT just to get anything DONE. It's chaos in here, and I needed help with my piece of crap iphone 4S. The battery sucks. Look it up. Anyhow I stood in the back of the place by the genius bar - with several other clueless patrons - with absolutely no direction whatsoever. I finally randomly grabed some girl who worked there who said "Didyouknowyoucanmakeanappointmentonline" - WHAT? I didn't even know you NEEDED an appointment!? You suck. I made an "appointment" for like 20 minutes later (?????) and came back. Some freak of nature called out my name and some other freak of nature found me later. I was told to re-boot my iphone or something. Whatever. It's not going to work and my battery will continue to drain quicker than my dwindling 401k. But at least now, I know when I come back Saturday to still complain, I'll make an appointment - online. read more

Apple Burlington - Computers Near Me - Burlington, Massachusetts

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Great customer service. I buy/research all my stuff online and pick up here. Never been any issues. Wife bought her dads IPhone 6 plus here and all went great read more

I went to the Apple Store this week to buy a new iPhone, replacing my cheap broken phone from another manufacturer. I decided it would be worth getting a quality phone this time. Greg (I think) helped me out and he could answer every question I had without any technobabble. He completely set me up and in 10 minutes I was using my new phone. The experience was top notch. The service was unmatched. read more

I've have had nothing but bad experiences at this location. I was 9 minutes late for a genius appointment and waited 10 minutes before I could get someone's attention. They they told me I was to late to get help. On the last experience the employee refused to even turn around to talk and kept her head down the whole interaction. Try a different location. read more

The worst apple store ever!! I wish I could give them no stars!! The smell of the store was absolutely repugnant. It smells of b.o. so strongly in there I could not even stand it. They were unable to fix my computer when it was a simple problem, and again, the whole experience was made unbearable because of the smell inside the store itself. We left off asking them to put the new phone protectors on our phones. They refused to help with something that simple, making the visit worthless to us altogether. Do yourself a favor and stay away from this establishment. I had to visit Yankee Candle afterwards for aroma therapy; it was just so smelly! read more

I have been an OSX user for 10 years. My harddrive on my 27" iMac needed replaced, and I took it to this store. I brought my computer in the box, that I've kept for 4 years, into the store. The computer is heavy, and when I finally got it to the store, the greeter never looked up from his iPad to help me out. Two other employees watched me awkwardly carry it back to the Genius Bar. Then, the service guy stereotyped me. He thinks that just because I am a girl, that I have no idea what is wrong with the computer. He interrogated me in such a way...and acted surprised when I knew the answers. Its not hard to figure out the harddrive is dead if recovery mode wouldn't work. Seriously. Anyway, I sent my husband back to the store to pick it up. THey never called to tell me it was ready. They gave him the computer, without the box we brought it in. They told my husband that it wasn't their fault they lost my box. I called in, talked to Michele. First the Genius Bar tried to say I didn't bring the computer in a box. When I told them that I will come in, and bring in the Zales employee who tried to help me carry that dang computer in, unlike the applie employees, they recanted. Then they were like, "oh well, the employee who serviced you at the bar didn't check the box in, and it was left behind the counter...now we don't know where it is." I wanted a manager--they couldn't give me one, offered a call back. Been waiting a few hours, no manager call. You might think...its just a box...no it isnt just a box. Those boxes cost $20. We keep those boxes for years so if we move or sell the computer, we can repackage easily. That box came with my purchase and it would be no different than the Genius Bar losing a computer component I gave them. This store sucks. Edit: I went back to the store to talk to the manager. She didn't have the box, but promised me a replacement. Husband went to pick up a new box, came home with box without the packaging material. She thought I wanted the box because it was "pretty." I'm speechless at this point. read more

I've given it a week for a call back from a REAL MANAGER. I called them on the Monday after my incident and they took a really nice interest in my story and I was told they would follow up. I got a follow up call today (I hate having to call people back when they should have called me back). I spoke to a really nice manager named Heidi and she's going to address my concerns with the other manager (subordinate). I still don't get a good vibe from this store despite the sincerity of the store manager. While I am confident that she'll address the matter, I am quite sure nothing will change with that "other manager". When the other one leaves, or gets fired, I shop here again. read more

Love this Store -but then I love all things Apple. Seriously i have used the genius bar twice and both times have been more than completely satisfied with the expertise and advice offered by these people. certainly better than calling a support line and trying to make your point to someone in new Delhi, Friendly informative, helpful staff, excellent product-what more can you ask for. A bit pricey i'll admit but then you get what you pay for read more