Dealing with this store is the rock bottom of Apple experience. I went three times to have $275 Airpod pros repaired. Each time, I was sent away with a solution that didn't last. When I pressed for a replacement on visit number three, the manager (David), said there were no airpods left in the store. Of course that is ridiculous and untrue, what he meant, the genius bar tech later explained, was that he didn't want to exchange my son's airpod pros for a "retail" exchange. In other words, dealing with the Apple Bellevue Square store is roughly equivalent to banging your head against the wall to cure a headache. Save yourself the bother and use phone support or better yet, don't buy Airpod pros. read more

Oh my gosh. Apple is the only company to hire imbeciles and call them geniuses. They literally couldn't figure out how to charge my Apple Card with monthly financing for the AirPod Max. Then said to do it myself with the scanner and pointed at a wall of headphones saying the AirPod Max were there but all the head phones were beats headphones and not what I was there for. Then the peaced out and left me standing there. Lol seriously just go through the App Store app, these humans are literally useless and are replaceable by software. They don't even do tech support well all they'll do is replace a device or charge you more money anyway so what's the point of going. read more

I brought in my MacBook because the return key stops working. The customer rep asked me what's wrong and without even checking my MacBook, she quoted me $300+ to replace the keyboard. I asked her to check again if there is any other option. She brought my MacBook to back room and come back saying that's the only option. It doesn't make too much sense to me to spend $300+ to fix a key. So I went back home, did some research on Youtube and found an instruction video on how to take off the key cap and clean. I followed the instruction and fixed the return key in 5 minutes, which Apple would charge me $300+ and it would take 3 to 5 days. I am quite speechless at this point. Either the customer rep is lack of training, or Apple is trying to rip me off. I am quite disappointed with customer service experience. And the low rating is well deserved. read more

John is the best! My dad came back to this location with the same problem with his iPhone. The girl that had "helped" before had (unfortunately) not fixed anything and my dad who's a little older left feeling more confused than when he'd arrived. John was kind, knowledgeable and extremely professional. He got my dad in and out, with a FIXED phone and was avid in making sure my dad understood what was going on throughout the process. I will sincerely only be making my appointments with John, at this location in the future! Thank you for being so patient and helpful!!:) read more

I went in yesterday to do a trade-in and I wasted two hours of my life. The girl that was helping me really tried but it doesn't make any sense that a tech company Cannot figure out a gift card mistake and then an online order mistake. They place the value of one of my trade-ins on a gift card that was not working and they were not able to transfer the balance to a new gift card. Then they said it would only work by placing an order online and then picking it up but that was not an option because it showed that the items were not available at the store for pick up even though they were right in front of me ... The whole thing was just so dumb. After two hours and after erasing all my info from my devices I just took them and left . read more

I was dreading going and getting a new phone. I absolutely HATE it! The guy that helped me with my questions about the new phone I was looking at was OK but I had already decided and researched what phone I wanted. Once he got me all set up & check out (which went every quick) he asked me if I would like help setting up and connecting to my new iPhone I said yes and he took me over to a table where Camille Martinez was amazing, and helped set up, download and sync my Apple Watch to my new iPhone 15 Pro. Camille was super sweet, very patient while working with multiple people. I had questions about the headphones vs iPod's - she took me over, explained & show me the difference between them. She ended up selling me 2 headphones that were $699 each. Camille Martinez is a huge asset to the Apple Store at Bellevue Square Mall. Thank you for make something I was dreading a great experience! read more

Over the last two days I've scheduled appointments for getting my phone screen fixed. First day (Sunday 8/14) I waited over an hour for the tech to come and do a diagnostic test to which she then said they were closing early that evening and couldn't fix it. The tech then told me if I were to bring it in the next day they could do it then and there. Fast forward to today; I was able to go after work to see if I could get service. The greeter helping me today told me The tech who helped me never ended up making my appointment, but they could get to in 30. The greeter then came back to tell me the screen techs had closed early again. And that I might want to try to come in Wednesday and drop it off to be fixed. Which for my job is a no go; as I need my device for work. My tip is to Save your time and money go to any other apple store or Best Buy to get your fix done read more

This location no longer has signs showing models and prices so you don't know what you're looking at or how much it costs. It's very annoying. The Microsoft store across the hall has crappy products, but at least they tell the truth about prices. Also, since the remodel, I haven't seen anyone working the door. That means if you have an appointment then you have to run down one of the geniuses yourself to get help. read more

I've never worked so hard to spend $500. 6 employees clumped together staring at phones and chucking, I was in there 25 minutes before I could spend money even though I had an appointment. My second time there years ago with similar long long waits read more

Gee guys. It seems really simple to me, but maybe you need a refresher course? 1. Look at my DL to verify my identity. Check. 2. Using the serial number of the store credit card that I misplaced, revoke that card (that you issued to me just 48 hours ago) Check. 3. Then... and here's where it gets tricky: Issue another card to me that I can then use in your store. If every other retail store on the planet can do this, I know you can, too. Strive. read more

Leave it to Apple to have a full warranty on a product that gets damaged and by the time you leave the cost over $100 to replace. Love apple products but the warranties and the add on costs are hard to stomach. I had a known flaw on the i-pods and had buzzing in the pods. I had taken one out that was having the issue and misplaced it. A few months later the other pod did the same thing and I went to get them replaced and was charged the current full price for the replacement on the broken pod that I didn't have present. The in store help was great, except the long wait, it's just unfortunate that the staff are unable to fulfill a request for a warranty and have to charge. If apple products weren't so dang good there is no way I would put up with the charges. Frustrating being in the Apple eco system at times. read more

When I broke down and bought my iphone, I thought this store was pretty well set up and everyone had their game on. The person that waited on me seemed really knowledgeable, was looking to please and was dang fast. There wasn't much upsell and I was packing my phone out lickety split. However, some steps were skipped and certain things didn't get activated properly. So I had to make a return trip that made me knock this down. What could have been a 4 star review got busted back. read more

If you've ever spent any amount of time struggling with adhering a screen protector on your iPhone, sans air bubbles, you'll want to see "Mack" (allegedly his real name), a manager at this store. He is the coolest. Great sense of humor too. Didn't even have to track him, or any staffers down, either. Even in the heat of the holiday shopping frenzy, he found me. And I'm 5'2.5 inches tall. Amazing. Just saw the look of frustration on my face and came right to my rescue. Put a screen protector on my hubby's iPhone too! As a courtesy, dear fellow Yelpers, please do NOT abuse this tip. Or I will have to hunt you down. Call first and ask if he -or one of his staffers- would be available to help you out. As an aside... I am, by no means, an Apple devotee. My favorite toy at the moment is my 2.4-pound purse-size PC netbook: an XP-running MSI Wind with a 10-inch screen, 160GB drive, 1GB ram, bluetooth, web cam and wi-fi b/g/n. But if Apple ever comes out with something as sexy as the Mac Air -only much, much, much smaller and lighter- I'll be coming into THIS store to purchase it and have my files moved over. Yes, there are other Apple stores. But I like THIS store for the following reasons: 1) There is a Red Mango around the corner - the first Red Mango in Washington state, actually. And I eat grotesque amounts of tangy frozen yogurt. Seriously massive amounts. 2) The roving staffers at this store are especially adept with those little handheld gizmos that are used to swipe your card and e-mail your receipts to you. And I have an appreciation for hyper-efficiency. 3) The staffers at this store are especially kind, without being the least bit patronizing, to Baby Boomers who come in for help on their computers. read more

Apple Bellevue Square - Computers Near Me - Bellevue, Washington

I had a bad experience at this store. Customer service is poor, I spoke to their manager Sam Alvarez and he is incompetent. He cannot articulate Apple system. There's also John Phurs, a tech person. He does not know what's he is doing, I would be weary if he repairs your phone, he will break it and blame you for his mistakes. He did not even put my phone back to how he got it. They are all trained to tell you to pay you more money with misinformation, their sub standard product, and incompetent staff. I brought my phone in for repair, they broke the phone and did not want to return it to the original condition I bought it in. They want me to pay the full price for a phone that is defective. It's time to leave iPhone, it's simply not the same. The service, product, culture and employees are different from 2 years ago. The other support need was asking for a simple iCloud update to transfer my iMessage from my old phone to my new phone, they cant figure it out. They can't make it work and ask me to call customer service. If Apple Store can't fix. A face to face support, how much more difficult it would be to do this on the phone. Sam Alvarez was too sacred to talk to me cause he can't blame it on me anymore, he ask Jennifer to help him. This is how incompetent they are, a MANAGER who suppose to be trained handle complaints ask another person to intervene because he is not even competent to talk to me. If they are not train to talk to people how can they support us. read more

Apple Bellevue Square - They broke my phone. They want me to pay full price to replace. A $800 phone is only good for 2 years. (Replacement cost $260. - Computers Near Me - Bellevue, Washington

Apple: "We don't have Apple tech support on launch weekends." Me: "You have a policy to not support your existing customers with older phones when a new phone comes out?" Apple: "I'm not sure I would put it that way." Me: "I would." I had to ask to speak to a manager to get it sorted out. They will be sending me a replacement phone and I can send back the old one. Apple care at its best. Minus one star for making me ask to speak to a manager. Giving four stars overall for being polite when I probably deserved to be slapped. read more

Well let's be clear first off here... this review is not about the product itself but the level of customer service that was given to my wife who happens to be from another country. So her english isn't that great but it's still good enough for people to understand her without complications. She was using an apple air mac book and the screen went black pixelation on her for no reason other than it's a defective product. Luckily she purchased the apple care warranty however, she did not realize she was going to have to pay to fix the laptop even though it was not her fault at all. Let's get this straight the customer service guy was rude to her and was hasty like he didn't want to help her. He basically said she damaged it and was going to need to pay for it. He proceeded to do the paper work and forced her to get it fixed. He even forged her signature. My wife being upset called apple care to explain the situation. Luckily she took a photo of the damage. The apple care customer service rep at the store deemed it her fault and said she was the one who broked it but how could she do that when there was no external damage. The damage was internal. There was no external damage!!! So there in lies the problem... no physical crack or broken damage only internal black pixels... so the rep lied. And then lied again and said she agree to pay for the repairs by self signing for her on their iPad. That's pretty bad. Lying and deceptive business practice. Who forges someone else's signature??? My wife being super nice didn't want to mention that because she didn't want to get the guy in trouble but because he lied and lied again and try to be sneaky about things and said she signed for it she had to finally bring up his lying and deceptive practice with an apple care rep over the phone. Good thing she took photo evidence of the damage on the laptop and the evidence was clear. That the rep had tried to force my wife to pay for a damage fix that was not her fault. Maybe if apple made the their products in the USA instead of cheap labor over seas this wouldn't happen. Any case I'm not a big fan of apple and after this incident I'm certainly not a big fan of apple customer service. Very deceitful practice... If you are right you are right no reason to lie and in this case the wife won out because true to herself she has no history ever of making claims against apple even when purchasing apple products. iPad, beats headphones, Apple Watch, MacBook... she is now rethinking about purchasing their products ever again... welcome to Android wifey... read more

Genius Bar was verify late and management provided poor customer service with little effort to rectify the situation.

I am not a huge fan of this Apple store layout. It feels like a warehouse and kind of sterile. I like it better when the Apple stores are smaller and cozier. The tables here feel really spread out. I did receive good customer service here when my sleep button stopped working. Since my phone was under warranty, they replaced it no charged. They even showed me how to backup my stuff in the iCloud and when I restored it on the new phone, it was like nothing had changed. I was impressed. You should book an appointment online with the Genius Bar though. I feel like walk-ins are a little difficult to get during peak hours. read more

I have been an iPhone user since October, after my beloved Nexus 5 died on me during vacation. My sister convinced me to join team iPhone since it would be more convenient to stop by an Apple Store if i ever run across that issue again. And guess what, my iPhone was having backlight issues during the last three days of my trip in Rio. I visited the Bellevue location after I arrived back, thinking that I might be out of a phone for a few days. I was so wrong. I immediately was greeted warmly and was settled at the genius bar with a specialist. I went over with her what was going on and the steps I took to fix the issue. I was happy that she was actively listening to what I was telling her, and did not treat me like I don't know what I was talking about. She then ran a diagnostics test and said my display will need to be replaced. When she confirmed with me that it will only take an hour, I was blown away as I was prepared to use a back-up phone. One hour later, my phone is now back up and running. I'm very impressed with the awesome and smooth service I received at this Apple location. read more

Ridiculous. If you like waiting around confused on where to go while workers stare at you but never help. This is the place for you! Bask in all the voiceless technology but never know how to purchase or return anything. Do yourself a favor. Go to Microsoft. They actually do things right. read more

Long wait times. Schedule ahead, otherwise you'll spend 30 minutes there. It's almost like Apple doesn't want our money which we know isn't true... read more

I am an Apple product fan, but ordering products from their website is impossible. Last night I tried to order two types of cables using my iPhone, but the website wouldn't allow me to change the number of cables. I gave up and today tried to order those cables from my computer. Different problem - same result: every time I tried to pay, it asked me to confirm using my apple watch, which I did, but nothing happened. I called customer support. They couldn't figure out what the problem was either, but said they could place the order over the phone. I declined. Apple's online customer experience is the worst I have ever experienced in decades. I will never try to use it again. Sadly, the only alternative is going into one of their stores, which feels like a noisy bus station. Great products - horrible retail experience. read more

So, I finally took a second byte of the Apple... my first byte was of an Apple ][c that used a 5.25" floppy drive and a 9" green/black screen yet it had a handle and was "portable". And, unadjusted for inflation, cost about the same as my new Mac Book Pro 13". Now that my purpose and outcome have been stated, how was the experience at the Store? Overall, it was almost like the purchasing a Saturn Car when GM rolled out the brand: no haggle experience but with computer technology instead of automotive. There is no "custom" ordering of an Apple laptop computer at the Store: They have a number of different models with standard configurations. The store itself encourages you to "test drive" the device before you buy. And I did just that: For my first trip, I just used the various laptops and devices and asked questions when I could of the busy reps. It's nice for the first time Mac purchaser; while I am a UNIX person, still, the value for non-techies cannot be overstated to just use the systems in the store. When was the last time you could do that with a PC? Even Best Buy doesn't have the layout and spacing really go through the paces with it's PC offerings and the Best Buy Apple Store doesn't encourage it either. On my second trip, convinced I will change the world if I purchased a MacBook Pro 13", I went in a week later. However, on the 2nd trip there was a curious line outside the Mac Store. At first, I thought it was for the Art Display to mean the artist, but then I saw the rep calling people into the store. Then, I saw the sign for the iPhone 4 line. Anyway, I went in and did a final inspection of the Mac, then realized I had to sign up to get a sales person with the concierge. Later, I saw I could have signed in on one of the floor display Macs. So, about 15 mins later, the same person who had helped me a week earlier came to help. He remembered me and the questions I asked. We confirmed I was eligible for an EPP discount, and we took care of business. I selected a neoprene case. He didn't push the add-ons too hard as he recalled from the previous week what my purpose was in getting the Mac :) 35 minuets after I arrived on a busy Wednesday night after work, I left with my new laptop. Overall, it was a different kind of experience just as the Apple OS installed on it's devices gives a different kind of User experience. My only real gripes are: the store was busy for the staff they had available; as a new customer, the purpose of the line outside the store was distracting because it's purpose for iPhone 4 purchasing wasn't obvious due to poor sign placement ; and the concierge interface wasn't intuitive nor obvious to a new customer. Yet, once I got the attention of the staff, they were friendly and knowledgeable. Overall, I am a happy mac owner as i type this 100th review up. And 15 days later, I am now passed the return policy! I still have it! read more

Apple Bellevue Square - Computers Near Me - Bellevue, Washington

Waiting in the store so long for a simple question to be answered and asking the reps several times, no one comes down for help, even when they had a ton of reps available, kind of experience you don't expect in such a store. Maybe would expect a better experience next time :-) read more

Came here with an appointment. I was seen within 8 min of my appointment time so it wasn't too long of a wait. The person tried his best to try to see what was going on with my computer. He seemed pretty nice and patient. However, it seemed like he din't know what was going on. He vaguely explained why my computer was having issues - basically gave me an explanation that stated that he didn't know... Anyways, to get it fixed, I would have to spend $475. I might as well buy a new computer. It was kind of a waste of time to come here since I didn't learn anything new and nothing was fixed. read more

I went to the Apple Store for my Apple ID password is not working and/or getting fixed for the last 5+ months. I thought they could help. A manager greeted me at the front. This was around 11:04am on 2/9. I am not sure of her name. She noticed my frustration over trying so hard to change a silly password for all these months. I was almost in tears just trying to fix this silly issue. She was So Rude and disrespectful after hearing my accent. She told me to calm down and laughed when I gave her my foreign name, for no reason then she seemed to make fun of my name over and over making me spell it repeatedly and keep on spelling it incorrectly. No matter what i did to try to apologize or be thankful to get her to at least seem friendly or understand my just wanting to fix the issue. She seemed like she Hated me for no reason. I realize being Persian is not liked at times by certain individual and my name and accent clearly indicates that yet maybe she can keep her prejudice feelings to herself and pretend to act professional while a loyal customer is asking for help. Thank you. read more

I love the staff there, most of them know there stuff and if you go to most Apple stores you'd know it's kind of a hit or miss. It's always super packed and I'm sure there is at least one customer freak out a day. So hopefully you get to watch that while you wait for service. read more

Apple replaced my broken iPhone screen when they said they would and handled my questions and accessory purchase with aplomb. They'd managed the line and access to the store as one would expect (very different than last weeks 3rd world approach). read more

I stood in this store, looking around for help for a good 20 minutes. There's no direction on where to go or what to do. Plenty of employees standing around talking to each other, and when I walked towards anyone, they'd walk away from me. All I wanted to do was return a power cable, and it took me a good 30+ minutes to return it. I will say the when I finally got help, the woman was nice and quick. I appreciated that. Never shopping here again though. read more

It's close to Christmas, so it's crowded but I'm glad they're here and have what we need. They really wanted to email me the receipt did not want to give me a receipt. I got one but then they didn't have a bag for my small item. Not that way read more

Apple Bellevue Square - Computers Near Me - Bellevue, Washington

Why did we make an appointment if we were still going to have to wait 45 minutes ?? This is wild. I hate it here. All apple stores are the worst :/ read more

I'm not quite sure why I purchased Apple Care if they're not going to help me with my laptop issue while I'm there. This piece of crap computer won't wake up....I will never buy another Apple Care warranty...there service SUCKS read more

Worst Apple store I've ever been. 0/10 Customer service! Should've read all the reviews before coming at this location. I wouldn't recommend y'all to go in here! Came in around 8:25 to get a new phone and they close by 9, been told that I should just come back the next day to finish the process when they could've atleast help me for 35mins standing there. NO ONE IS WILLING TO HELP UNLESS YOU ASK! But even though u ask they're still rude as hell! this exclude the MANAGER ofcourse! Feels like Most of their employees here are getting paid to be a bystander rather than helping their customers tbh. read more

it is because of this store I am done with Apple products all together. went in to have them fix something or look at something on my phone and they would not see me for over an hour and told me to make an appointment like they are a dentist or doctor. A month later I decided to make an appointment so I called their phone number which they did not answer and I was on hold for more than 40 minutes with no answer. Next I went on their website and spent almost 40 minutes trying to figure out how to make an appointment and could not figure it out. I only have A few simple questions and would love to make an appointment or talk to someone but they just don't care about their customers. Horrible customer service. I was loyal to u for more then 7yrs and thousands of $$$ and this is how u treat me?!? u broke my heart... i didnt want to have to switch phones but u gave me no choice read more

Was nervous going to this location due to the low reviews. Made an appointment and was helped immediately. The greeter sat me at a table and took basic info on why I was coming in. Let them know what was wrong with my laptop and I waited maybe 15 minutes. Employee took a look, and prescribed a new display, which was covered under warranty. They took my laptop to be sent out for a repair, and I received my laptop car earlier than expected. The employee also notified me of extended Apple care for my laptop, which I will be going to get today. Great service, you just have to follow their procedure read more

First time directly working with the staff as I tried to figure out how to transition phones. It seems that not all Geniuses are made the same as I get inconsistent advice from each one as I'm handed off from one to the other. One of their leaders was really helpful in bending rules for me to accommodate my schedule but ultimately coming in during an iCloud outage combined with Apple's policies didn't really allow my problem to be solved. Nonetheless I move forward, knowing that Geniuses don't have any special powers. read more

Purchased the IPhone 13 Pro max February of year. Love it however the front facing Camera never worked. Finally Got it Diagnosed and made a appoint at the Bellevue Square Store for 11:20. I showed up at 11:00 told to come back at 11:20. I did. I couldn't get a rep for fifteen minutes then had to wait for another 30 minutes only to be told my front facing camera doesn't work and it will take 2and half hours to fix as if that could have not been handled the first time I showed up. I said several times I was weeks out of major surgery and have disabilities but the rep basically said so what . I also explained I have a zoom meeting at 3:00 that I would be charged $150 for if I cancelled. Also .., rep said it will be ready. I came back at 2 and was told it is not ready twenty minutes more. I third rep at twenty minutes said twenty more minutes , I explained my predicament and again rep pretty much said "so what " a complete complete disregard for my health and well being . Again no help for ADA and seniors who can not sit in terrible hard surface seats designed for children. Next a fourth rep came out and said my phone was "unrepairable" and they are getting a refurbished replacement ready. A fifth rep. Started to up load and transfer my data to the replacement phone. Meanwhile I have now complained to two different manager whose attitude was "so what who cares?". FIVE HOURS TOTAL WAS WASTED ON THIS. I MISSED MY MEETING WAS PHYSICALLY IN PAIN AND DISTRESS. THIS WAS THE WORST CUSTOMER SERVICE I'VE EVER HAD. PERIOD. EVER. MY ADVICE, GO GET ANYTHING ELSE BUT A APPLE. read more

What's not to like about an Apple Store? This newer version of the older store that was downstairs at Bellevue Square is three times larger. Their friendly customer service is amazing! I've never walked in without an associate close-by asking to help. They almost always have somebody to meet you at the door. If you don't get help at an Apple Store, there's definitely something wrong. It is so obvious that customer service is an integral part of their success. If they can't help you, they certainly can find somebody in-store who can. It's all in keeping with the excellent product they sell and in the beautiful environment they provide. Every major Apple product is on display and customers are free to use them as long as they like. Is it any wonder why Apple is the highest valued company in the world? read more

Apple Bellevue Square - Bellevue Square! - Computers Near Me - Bellevue, Washington

This place has poor customer service and support. I book an appointment with an 'apple genius' to troubleshoot issues with my macbook pro. The 'genius' dismissed me within 3 minutes of the appointment and did nothing to help me get my laptop running again. I've always had much better customer service and support from the microsoft store downstairs. Save your time and money. Go elsewhere. read more

I've been to A LOT of Apple Stores. In fact, I kind of seek them out when I'm in other cities. Yes, yes. I'm a fanboi. Get over it. This particular Apple Store is not one of my favorites. It's actually near the bottom of my list along with the one at the Stanford Mall. Yes, this particular Apple Store has the basics. Red zone for you to check out devices. Accessories, Genius Bar, and One-to-One training are in the back. The problem with this Apple Store is that it's small and Bellevue Square is a high traffic location. This makes this particular store packed. All. The. Time. All the time. Unfortunately this particular store is closest and most convenient to me. Ah well. At least I can get a reservation at the Genius Bar when I need it. read more

Apple Bellevue Square - Computers Near Me - Bellevue, Washington