I thought going to the Apple store in Bellevue would provide a higher quality experience. Instead I spent $500 and was rushed out the door. My name was input incorrectly, I was told just go home and everything' will be transferred automatically, and no need to buy a case here, just go. Nothing transferred automatically and my screen was cracked within days. read more

Very nice and helpful service from SAFI today. He helped my Mom with her iPad at the Genius Bar. Much appreciated, kind and knowledgeable.

*Update 1/23/2015* This update is for the "Genius Bar". I love it! My iPad was suddenly dead. Wouldn't turn on. Dead as a doorknob. Both my kids pleaded the 5th, saying they knew nothing, they did nothing, they heard nothing, the iPad just wouldn't turn on. Hmmm, what could I say? I tried charging it, using different outlets and my two chargers, and it still wouldn't turn on. So I made an appointment for the Genius Bar. Check in at the Apple Store was easy enough, just going up to a staff member in the identifiable red shirt and giving my name. They are super prompt here: my appointment was for 4:20pm and I checked in at 4:15pm and my "genius", Jay (or maybe JJ. Sorry I forget!) was at my side in 2 or 3 minutes. He was truly awesome: very personable, and extremely knowledgeable. Those who know me know I am incredibly limited in techno skills and info (now THAT'S an understatement!), but Jay explained things in a way I actually understood, making excellent analogies with non-technological things. He fixed my iPad issue within 10 minutes and then spent some time helping me adjust settings so my data could be backed up automatically and explaining the "Cloud" to me. Didn't cost me a penny. What a great guy! My only grievance is, when booking my appointment, I had to do so online and the options (days and times) were extremely limited to two days hence. I really wanted to talk to someone at the store, to book a time the following week, or on a weekend (even if it was 2 or 3 weeks later) but there was no option, anywhere, to call the store and actually talk to a person for assistance in booking an appointment. As a result, I had to go after work a few days after making the appointment online, and it made for a LONG day and I would have preferred going ANY other time. But there's no way to talk to a real, live person for help in this area. You HAVE to book online, and there aren't many options. That said, the service is amazing and the staff is wonderful (my experience as well as that of my friends and my parents). read more

Horrible service. Made an appointment to pickup product and was told to wait in line. When asked what the point of scheduling an appointment is if I must wait in line beyond my appointment window, no one was able to provide a response beyond generic regurgitation of canned responses that did not address the question. The service does not reflect the value of the product and is really disappointing for what should otherwise be a luxurious and fun experience. read more

Apple Bellevue Square - Long line for "appointments" - Computers Near Me - Bellevue, Washington

Worst place ever; they have my computer for screen replacement on the last month, after received it I notice a cosmetic damage on the body so they've to take it for repair again to get the damaged part replaced, since July 27th I didn't receive it back till now, I've been trying to get a clear answer on what's going on with my computer during the last few days but no one I given me a clear answer till now!, If there is a rating less than one start I would really like to give to them here. read more

Came by to look and ended up buying 2 phones. Kevin was the one that stopped and help us. His services helped us get the phones we wanted. We always find ourselves buying new phone only at the bellevue square location. Other places didn't have them. Only for the missing stars was the other associates wasn't to fond of us coming in. It didn't feel that we were welcomed. As soon as We saw Kevin he kindly helped us. We were overturned by another associate name Sierra, she was friendly and helpful read more

Apple Bellevue Square - Iphone7plus - Computers Near Me - Bellevue, Washington

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This post might be late. Since things might have change due to Covid Restrictions. But i was able to go in and check out the gear and i the service was very profesional. I had issues with duplicate pictures and they were able to help me with it even though that it was a random question that i posed after my purchase. read more

From the exterior this Apple Store is much like all its brethren. It is a small store set up with wood tables, glass front, white walls with the genius bar at the very back along with the variety of software and the hardware to toy and test lingering on the tables. Now Bellevue Square is not a small mall with a small client based. Bellevue Square is a busy place; it is crowded, hectic, and filled with people who are anxious and eager to get to the next shop. So for the life of me I can't understand this Apple Store. It is small in comparison to the clientele that it seems to serve. Every time I go there it is bursting at the seams, people stuffed into every corner pushing each other to get through. The last couple of times I've been there I have rushed in and out because it stinks. The ventilation system simply can't keep up with the sweaty masses of people pushing around. The employees have been helpful, if not rushed. Perhaps on a weeknight the space is sufficient, the ventilation is fine, and there is more room to walk around, but for my part I prefer the one in Tukwila. read more

Kevin initiated a full wipe of my Macbook pro that also required the OS to be reloaded. Before it finished, He told me that he needed to go help another colleague. He never came back. After waiting for him for 15 minutes I asked another Genius for help. That Genius wanted to know who was currently helping me. I informed him it was Kevin and He went to find Him. But then came back and told me that He is sorry and it appears that Kevin went on break. I will not be buying another Mac anyways, but this really sealed the deal for me on that preference. read more

I genuinely am shocked by the low rating of this location. I have such an opposite experience whenever I have shopped here from the negative reviews. Each time I arrive, no mater the time, it's always teaming with customers. I'm always greeted when I arrive and once inside it's like being in the best possible electronic store ever. I LOVE APPLE! My memories of this Apple store go all the way back to my first MAC Book and first iPhone. When I worked below at 7 Salon MANY years ago, the team up stairs ALWAYS made me feel so welcome. No mater who you stop, they will always link you with a team member to help you purchase and leave in a timely manner. They always have stock of all the best colors and the Hermes watch bands are to DIE for. I am SO in love with the Apple Store Bellevue. Thanks for making each time I am in so special. read more

Had such great, friendly service here. I went to the u village location & was so disappointed in their service, that I drove to Bellevue. Wish I got the name of the kind gentleman who helped me. I was turning in my phone, and was in and out in 10 minutes. Will definitely only come to this location moving forward. read more

Horrible customer experience. First the wait while a lot of customer agents seem to be just standing there doing nothing. Went to buy a phone with Apple Card and adding a new line. After struggling for 30-40 mins, I was told that there was some issue with the phone company. I asked for options, but there was no help or options provided. I was told to go and get a new line added to my carrier account before buying the phone. And the worst part was the supposed manager of the store was most unhelpful and lacked any sort of customer service etiquettes read more

Stopped by here to get out of the scorching heat, and decided to pickup an Apple Watch Series 3 with Carrier capabilities. The store itself is huge and bright + well staffed even though almost every square inch of the store is covered with customers. You "check-in" with folks walking around with IPads to have a sales specialist walk you through whatever product you are interested in. Wait was less than 5 min, the person we got was very knowledgeable, she patiently answered all of our questions and then proceeded to walk my wife through the plethora of options. Wow - who knew a smart watch had so many more options than a old school watch - like a Rolex. The bands alone was daunting. She ended up picking a rose gold one and also a matching case for her IPhone.. 600$ later we were out of there... happy wife, happy life as they say. Only minus one star as some of their cases for legacy products are limited. If you are looking for cases for anything older than IPhone 8 then you should go elsewhere. And they have nothing to protect the Apple Watch face, you'll buy screen protectors from Amazon. read more

What happened to Apple? They used to be so cool and the store was like visiting the temple of cool. Right now it's just a big smelly store with people standing around waiting. There is no cool buzz. There are a bunch of annoyed, tired people waiting for the annoying hipster to see them. Needless to say made my decision to upgrade real simple. I decided that the magic is gone. I still have a dependency on the apps on my phone and iPad but I think I will hold out a while still before upgrading. Bring back the cool, read more

By far the worst customer service I've ever experienced at an Apple store. I had scheduled an appointment with them for a cracked iPhone screen. I show up and they tell me my appointment cannot be found. Most likely cancelled by them. I show them the confirmation of the appointment and the staff is like sorry we can't help you. This is completely ridiculous and utter waste of my time. I had to come 30 min from my home to this place and these folks completely wasted my time, and all that without a sense of apology or trying to solve the issue. Never coming back here. Apple's customer service used to be a thing, and now it's worst among most large electronic companies. They have been jacking up prices and steadily declining their customer experience. read more

Came in at 3 PM and waited 20 minutes just to get a phone charger replaced. There were so many employees standing around yet not a single one could help me cause i had to go through the Genius Bar. Very poor customer service, would not recommend. If only Apple made better phone chargers... read more

I posted a previous review Oct '22 after an unsatisfying experience at the Bellevue store. Today was completely different and 5 star. I ordered my new phone online a few days ago then went to this store today for pick up, help transferring data and phone activation. Everyone was friendly and the young lady who helped with set-up could not have been nicer and very professional. Initially I was the only one at the table but as others joined us for set up assistance she tended to everyone with patience and kindness. Very impressive. I believe her name was Alexandria or something close to that. GREAT job Apple read more

Worst experience getting help with my iPhone issue. The manager Emily is the worst. Have never seen someone so unethical and rude. Needed to get apple id removed from my phone and after showing them the digital proof on my account history the this phone is mine, they needed printed receipt of ownership proof. That is ridiculous. Emily first told me to go to att store, when it didn't work out with att store and I came back to Emily, she told me "don't go to the store, talk to customer service". I asked her why did she first tell me to go to att store in the first place. How can apple hire such incompetent managers. She is a racist, rude, unethical and incompetent manager. Apple, please get rid of her. read more

I brought my 2 year old computer in for a cracked screen and the guy at the Genius Bar, strongly recommended that I buy a new computer. I let him know that I hardly use mine and there's nothing wrong with it other than the cracked screen. He kept pushing me and telling me that a new computer would come with a warranty and on top of that I would be able to buy AppleCare for an extended warranty. I told him that in all my years of having a computer, nothing has ever happened before. He continued to push me towards a new computer reiterating the benefits of having the extended warranty that would come with a new computer. I ended up just repairing the screen and now I question the durability of Apple products if the technician is pushing me to upgrade my two year old computer that has no issues except for a cracked screen read more

I was the redhead from Yelp standing outside the window last Saturday like the old school Mervyn's commercial (open open open).https://www.youtube.com/watch?v=ax0YiupLS9s You guys finished your team meeting and huddle and then clapped as your glass doors slid open. Thanks for the applause guys, I do love a good crowd, but I should have been clapping for you!! I was here for the life and work saving power of a new cord for my laptop, and you made it happen super quick and efficiently. I was directly promptly to the back corner where I was assisted by a happy and helpful gentleman and checked out. On my way out a team member asked again if I had gotten everything I needed. Smiles all around, great vibe, clean and organized store = Apple wins again! Thanks peeps! I'm over here at 100% again. read more

I love Apple and all its products that I own. My first iPhone was the first one. Whenever I have questions about my iPad, MacBook etc. I was given professional honest help. My last three encounters at this store was not satisfactory at all. Each time the associate could not help and needed help to try and answer my questions. It seems like they are more concerned about being cool, and then become condescending when they can't help. Not good. read more

Spacious store with the standard Apple layout. I haven't had issues with not being able to find help or if they were rude. The products seem to sell themselves. Although, if you are looking for more details about which model will cater to your work, you don't always find someone who knows the answer. Which is fine, they're sales not necessarily techies. It can get a bit crowded when people line up for the crazed release. So if you're browsing during that time, I'd avoid this place so you get the help you need. Other than that. Typical experience for whatever I'm looking for. read more

The people who work there are extremely rude. I stopped by on a Sunday at about 3:30PM to make an inquiry about my adaptor that wasn't working (the headphone adaptor for the iPhone 7). The guy cut me off mid sentence and asked how they could help, only to say that they weren't taking anymore people at the Genius Bar. Even a stranger next to me commented on how rude the rep was. Also, why should anyone need to have a Genius Bar appointment for an adaptor that isn't working. It's isn't something that can be fixed or hashed out, it just needs to be replaced. Terrible experience overall but I unfortunately have to return to get that adaptor read more

Someone, somewhere, somehow got my SSN and address and opened a Barclaycard account in my name IN PERSON at the Bellevue Mall Apple Store. I found out when I received "my" statement with a $2,200 charge for an Apple product. Horrified, I called and cancelled the card, called my bank and the credit companies to place a fraud alert, filed an identity theft report on the federal website and called the police to file a report. Finally, I went to the Bellevue store last night with a simple question, "Don't you check photo identification when someone opens an account in the store?" The answer from manager Maria, "not always." After trying to make the point that it seems like it would be a good policy to check photo ID, I said in exasperation, "You're clearly not hearing me, I'll need to talk to someone at Apple." Her proud response, "You are talking to Apple." "Well, in that case," I said, and I continued with the argument but all to no avail. Maria told me to tell the police to email her... "they know the drill." Wow! It happens that much?? No wonder sales are so high. They'll sell to anyone, even fake people. I know $2,000 is like a penny to an 800 Billion Dollar company, but to me, it's a lot and not only have I been robbed, I've been violated. Someone has all my information. Short story: NO EMPATHY. NO PARTNERING after the sale and I'm a big Apple consumer. Here's how it should have gone: Manager Maria: Oh no, that's terrible. Your information was stolen? What happened? They opened an account here?? Yes, I agree we should always check photo ID when someone opens an account and you know what, even if the corporation doesn't have that policy I assure you, we will adopt that policy in my store to better protect our customers. Come with me. Let's find that transaction and see if we have any paperwork or anything that might help the investigation. I will contact the police myself and make sure they have access to everything we have, including the security video. Please, give me your contact information and I'll keep you informed about our progress. Also, because of this terrible experience and having to drive over from Seattle, let me give you a gift card.... NOW THAT IS CUSTOMER SERVICE! Unfortunately, all I got was a bad Apple. read more

You would be surprised, but the ratings for this store is surprisingly well deserved. 2.5 Stars is an overestimate of the service you might expect to see here. I came in trying to trade in a 12 Pro for a gift card but their system was rejecting it. The manager came over and just said to contact Apple Support. I sat outside the store for 30 minutes calling Apple Support because I couldn't figure out why an error was popping up. It was purchased from Apple, paid off, and everything checked out from their end. Went in again to ask that same manager, Tye B., for help speaking with the Apple Support rep. and was rudely told that he can't speak for me before walking off. I don't need you to speak for me, I just wanted help figuring out why this perfectly fine iPhone wasn't accepted at your store when Apple said they can take it off my hands. I was recommended to go to another store and trade it in there by Apple Support. Amazed that a manager at an Apple Store is like this. read more

My visit started off with my genius SAM not being such a genius after all. She kept contradicting herself. Telling me why she couldn't do something she said was possible. Complete waste of time. read more

I went in expecting to purchase an expensive MacBookPro. The sales agent was inarticulate, and seemed flummoxed when my specifications did not fall in to their inventoried items. I explained I did not expect to leave the store with it today. He seemed surprised I would waste his time, when the item would have to be ordered online - like it was a rule of the retail experience. Overall, it appeared like the place operated like a glorified phone store. While this may reflect where the majority of the revenue comes from, they do offer high-end laptops and computers. Since that is the case, they could indulge a shopper in some technical discussion and a more cordial treatment. I would avoid this store. Even if you have an appointment - that merely gets you a place in line, you still have to wait, even though there are specialists standing around doing nothing. read more

This is a store that was great in service and experience three years ago. Since then it's gone from not so great to below par. The quality of the service is reflected in their voice, their demeanor and total lack of care for the customer. Bad doesn't describe it enough. They should just close this branch and recruit and retrain and reinforce the old culture of friendly, helpful happy and efficient. Fire the manager for starters. read more

The people there ... I can't spell it out. They just want to sell new phones. When talking about details regarding the issue you have, they struggle and you know that they have no idea of what they are doing. I am wondering that these guys were paid or even trained. Just a waste of money. And what about elementary school? My friends Stefan and Graham had the same experience with apple. read more

Very big store but not enough employees. I've spent hours in there just to find out that my phone can not be replaced. I made an appointment for Tuesday 5pm and was there for almost three hours. No one came up to me even asking if someone helped. read more

We wanted to transfer some data from an old notebook to a new MacBook Pro. We were having difficulty. They said they would text us in about 2 hours. We finally got the text and appeared 18 minutes later. The so-called manager said we were three minutes too late. He said the next opportunity was a week later to do the job. Customer service at Apple is a thing of the past. The Apple has lost its shine. Steve Jobs would be spinning in his grave if he could see the level of contempt some of his employees have for the people who buy Apple products. I have come to really hate that company and resent the fact that I have little or no choice given the line of products I own that are made by Apple. read more

Reviews of Apple Stores seem to be generally, in the low to mid-range for service. My experiences, including my most recent one at the Bellevue Square store on 11/8/21, have all been excellent. I've yet to experience any long waits, incapable service reps, lack of attention, et al. In fact, quite the opposite. Service has been quick, efficient with attention from multiple representatives. I've yet to have a problem that they couldn't address and solve in relatively short order. I've found them to be courteous and helpful. Apple products are of excellent quality. Their service is as well. read more

It doesn't make me feel good to be ignored, condescended to and treated like a sub human, as I was in this store multiple times.

I wish there is way I could give a zero star. I am not sure if they changed their management team here at Bellevue Square from years ago; the current manager is very rude, and he doesn't care about the needs or feeling of the customer at all. He has no patience or smile, and will interrupt the customer with dirty looks, and try to get the customer pay for something you don't understand why. More questions? No, he will turn the customer out of the store. read more

They were friendly and it's typical of what one would expect with an Apple Store. My complaint however is that I was there to use my Apple Care and to get a new phone. My iCloud had been full for sometime. So while there I purchased more space to back up my contacts and info to iCloud. The person helping me suggested the purchase and knew specifically why I needed it. However after leaving the store I noticed over half of my contacts were not on my new phone it seems "genius" did not have my phone in back up mode? I have spent time with Apple on the phone and they searched from their side and could not find my numbers. Highly disappointed that I now have lost hundreds of numbers that have been on my phone for more years than I can remember.m. And I am curious as to the random numbers that were installed on my phone, how they were chosen? Most of them are numbers I do not use regularly. Of course the important contacts, the ones I use on a regulars basis are gone. Tempted to leave Apple and my iPhone behind because of this oversight in this store. read more

I've been to this location twice, and both times I was immediately approached by very friendly staff who cheerfully answered my questions and helped me find and purchase the products I was looking for. They weren't at all pushy, and were happy to assist with whatever I needed them for without rushing me. I've generally received and expect good service at Apple Stores, but so far, my experiences at this location have been the best. read more

Every single time I go to this store, I get help from the rudest people. I went in to buy a new MacBook and got dismissed by 3 different workers and two of them said "are you done?" And would immediately turn their head and walk away. I never felt more disrespected than this. I ended up going to uvill and got the best service. My dad went in to fix his iPhone today and got dismissed by a worker because he wasn't fluent in English. I hope that the management team will go over expectations with the team. read more

Worst customer service I've experienced in a long time. Rude and dismissive millennials. Asked for a manager and "Christian" was extremely condescending. Complete opposite of the wonderful customer service I had earlier at Nordstrom's. read more

Apple Bellevue Square - Computers Near Me - Bellevue, Washington

I originally gave this store at 5/5 review but I'm not so sure anymore.. I eventually decided to go in and get my battery changed out after consulting with a different Apple Genius member and well that didn't turn out too well. They changed my battery but then broke my touch screen. All and all, got a new phone out of it but still kind of frustrated. read more

It was a terrible experience yesterday. And we wait for more than one hour even with an appointment. The staffers are of bad attitude. They are like take it or leave it. They just don't give a shit to it's customers. DISASTER. Worst Apple store ever! read more