Wow, my 1st time ever using Genius Bar yesterday. From the minute I checked in, I had a bad taste in my mouth. The dude was almost speechless when I checked in at 1. He said your appointment was at 12. I followed this up with, "Yes, it was but I rescheduled it to now because 12 no longer worked for me. " He then found my current appointment and kept saying but you had an appointment at 12 and it was rescheduled. It was as if, no one had ever rescheduled an appointment before?! Hmmm, maybe tech smart but no common sense, whatsoever. Got to my appointment and again, not pleased. They told me my phone was fine, even though I have had problems with it since November. Did a factory reset, said it was backed up and everything would come back... hmmm nope. Lost all my phone #'s from about the past 3 years, not to mention hours of reinstalling and signing in to all my apps. Today, I am struggling to pair my apple watch, which I am on hour 1 of. Moreover, what's so frustrating about this, is once I do indeed get a new phone I will have to do this all over again. I pay for insurance through TMobile. They said, before getting a new phone I had to go to Apple. The guy yesterday said, we just don't give out free phones! I don't want a new phone, I just want one that works. I am livid, phone still has issues and I have wasted hours and hours.....grrrrr. read more

My iPhone 14 Pro was having some screen responsiveness issues. I went in and within two hours left with a new iPhone screen. It was fully covered under warranty and the staff at the store were friendly, professional, and explained everything that could happen. Thanks for repairing my iPhone! read more

ZERO STAR The manager Eddie threaten customer & Zero skill to diagnose the tech issue & Zero accountability but just want customer buy more Apple products 11/22 I walked in today for seeking help to take a look at my mac book charger that recently stopped working. I bought a brand new MacBook on Apple.com over a year ago and I barely use it and mainly have it stayed at home as my secondary device. The stuff took my device and charger to the back room and came back told me I just need to buy a new charger for $130, but they didn't explained anything about what's the cause made the charger stop working. I feel frustrated that the store has zero interest or skill to find out what causes the charger stop working and give any exaplanation. Now knowing Apple's product can't even last even over one year with very minimal usage. I'm afraid to buy another new one, over a year or so it stops working again. The manger Eddie came and had no interest to double diagnose the charger issue but only stated it's outside of the one year warranty and you must buy a new charger. He said he has nothing to apology for the quality of their product! He threaten me that if I don't trust their product quality I don't need to buy their products and just leave! I have been with Apple products for 20 years. Based on other reviews here, now I am not surprise they hire unqualified staff, especially manager like Eddie who is extremely arrogant, no interest or skill to help customer to find out the cause of their product malfunction, but default to demand customer just buy a brand new one. If you question about their quality, he threaten customer with no accountability and compassion. After that, I went to Bestbuy and they did proper test on my charger and explained the cause and provided the solution WITHOUT costing me $130. read more

Made an appointment for 4pm, came at 3.55pm and was told to wait 5more minutes. Alright... came in at 4pm sharp, got checked in seated at a desk looking at all these available apple store employees standing around chatting about life for the next 40min... Just needed to drop off my laptop for service... had to wait another 20 min listening to bunch of bs from the tech Jesus!!! Fix this shit- you can be awesome!!! read more

Even if you have an appointment they make you wait 15-30 minutes if you are lucky . Their customer service in the Bellevue store has reached a new low and they just don't care. read more

I just wanted to give a big thank you to Quentin. He went above and beyond to think critically and resolve the issue I came in with. I am honestly so thankful for his help today. read more

I came in today with my Grandma to transition her onto an iPhone from an Android. We knew it could be a long process, and teaching her how to navigate in a new system could be really challenging . We needed to rely heavily on good team mates to help her (and us), and let me just say WOW I was blown away. Phillip And Jag (hopefully I got the spelling correct) were amazing. Phillip was incredibly patient, compassionate and made her feel seen despite her feeling "stuck in that past" (her words :) ). He made her feel like she had autonomy in her choices, and she was so thrilled to have his help. He was curious and made sure she didn't feel talked over - his efforts to make her feel included were so sweet. I was blown away and very grateful. Jag was also super friendly, and made her laugh so much. He wished her a happy birthday and she was over the moon - she felt so special. Thank you to all who helped us today. You gave her confidence in being a new Apple customer. read more

What's not to like about this Apple Store? Everything is stellar here especially Tanner who helped me figure out my iCloud. He's the best and he's cute too!! They let you charge your phone and everyone is friendly and ready to help with any issues!! read more

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Sadly a poor experience on yesterday's visit. I wandered for 10 minutes watching pairs of employees talking about business or not. I finally decided I should make the approach and almost felt as If I was imposing. Sales clerk asked if I needed something, and I answered her yes I want to buy a couple things. No IPads in stock, understandable, then she starred at me. I responded with will you be getting more in stock? "I dunno". Should I buy online? "Yeah good idea." I wonder if she'd have wanted the sale, maybe order for me? The Apple Store in San Francisco is a completely different experience. read more

Two stars because I was actually able to make a purchase but the process was not pleasant. The store appeared to be very disorganized. Lots of employees standing around talking to each other but it was hard to get anyone's attention. It appears to be impossible to just walk in a make a purchase. Appointments are required for even the simplest transactions. With one exception, the employees I dealt with (there were several) seemed to be lacking in simple interpersonal skills and appeared to be disinterested in dealing with customers. A lasting memory is of the young woman who handed me my new $1000+ phone. She just said "Here" when she gave me the box. No "thank you" or "hope you enjoy your new phone", just "Here". That interaction captures the spirit of the place. read more

Apple tech lead (Tanner)literally said iPhone works perfectly for about 2 years then they will have issue. Wdf? Why would you even say that to your customer? Also Tanner was extremely rude to me Andy family. Attitude was shit too, little came over and basically said fuck you, haha we made your phone broke and the only thing for me to do is sell you this $320 iPhone back to you. Force to update to iOS software and it cause my phone to not have cellular net work. Took my phone to apple to get it check and they said they can't fix it and the only option I have is to pay $319 for a new iPhone 7 or $1200 for the iPhone 12. Apple literally made you update the software to break your phone and then force you to buy a new phone. read more

This store is the most convenient for us but definitely has the worst customer service of all the Apple Stores I have been to.

Difference in manager, see previous post on SEATTLE university store. Well drove back to the apple store that has been helpful to wife in Bellevue. Asked to talk go manager, when we did not even have appointment. Alex Moore (sorry if I messed up on last name) came out and first off, he listened to us. Assessed the situation and came back with a solution. (The IPAD is only 4 months old and has a one year warranty anyway) But after he talked to all the right people he said they will change it for no charge. Yes we do have warranty and insurance in it BUT the point was the manager handle it the right way vs the other store manager that really had no customer service skills. So 2 store, 2 manager, 2 different results. Thank you manager Alex, appreciate the professionalism. read more

I wish there was a way to give 0 stars and that's what I would give to this entire store. Apple has become nothing more than the mob that holds the customer at ransom until they get their money... and the problems don't stop when you give them your money, they actually begin there... I went to the apple store a few weeks ago and was able to get a tradein for an iphone for a member of the family and after waiting for an hour was able to do so. Came back again today to do the same and get an ipad and an iphone, was told they don't do trade-ins at the store anymore. They changed the entire program and as opposed to trading in Your device and getting a discount instantly, You now have to send Your device in advance and THEN you get a gift card AFTER you have purchased Your device... how RIDICULOUS... As if that wasn't enough, when You go to check out the device, they will ONLY give You instant credit for a trade in IF AND ONLY IF you choose a 24 month payment option forcing You to take that choice.. To apple in general - GREAT JOB SCREWING YOU CUSTOMER - ALWAYS. I look forward to the day when the entire apple ecosystem is replaced entirely with something more empathetic... You are every bit as horrific as everyone says.... read more

Oh iPad. If it weren't for you, I would probably never step into this place. Not when how crazy this place gets. The place is seemingly always packed. The Apple Store is smaller in size than practically next door neighbor, Microsoft Store. Being those tricky marketing geniuses that they are, I think this is what they want. The Apple Store is like an adult playground. Sometimes you wonder if people are there just to use the products (ala Barnes & Noble) or if they really are there to try and buy. Being that it is so busy, it is difficult to get much assistance here without a good effort to corral one of the staff to help. I think you may be better off visiting one of the Mac Store shops. They carry Apple products, but it is a more sane experience to me. With the iPad it is almost like you have no choice but to go to the store seeing that Apple and Best Buy are a couple of the few retailers you can get it from. Thus, you have to go through the madness of the Apple Store to buy the accessories for the iPad. Also, I did notice that they don't have any regular checkouts here which is definitely confusing for first time shoppers. Instead you find one of the staff to scan the item you want to buy and have them swipe your credit card to complete the purchase. They don't give you a paper receipt, instead they send one to you via e-mail. A little uneasy with this process. Felt like a klepto walking out of the store without a receipt in hand. I do say that the Apple products are nice. And this is coming from a Microsoftie. But the shopping experience here is like you have entered the adult version of a kiddie playland. read more

On a previous visit I asked about a keyboard repair and was told I was eligible for a replacement but would have to come in to pick it up. And show ID! It is a nasty drive from my home to this store, but I decided to do it. After phoning in to extend the pickup period, I arrived with the old keyboard and was greeted by an employee who told me I would have to make an appointment. I had been told several times "just come in." After the manager, Brandon, took over, he also said I would need an appointment, but after further details and checking his device, he says "Oh, a Repair Pickup." OK, those are the magic words. I should have known? After being told to sit at a desk, an employee came out, took a long time on his device, then asked if I had brought in my Mac Mini, as though that would be a reasonable expectation for someone picking up a keyboard. I said No and he replied that because of this that and the other, they had to do a "diagnostic" on the Mac before he could give me the keyboard. I asked for the manager and he headed off in the other direction. At this point I was not in a good frame of mind, and complained, loudly, to the manager Brandon who was still on the floor. He took off to look into it and eventually came out, thrust the box at me, and asked if there was anything else. No explanation, no apology. I had intended to ask about a mouse for the laptop I'd bough there two weeks ago, but this guy's cold stare and curt responses made it clear he just wanted me gone. I feel disrespected not only by the employees at this store, but by Apple for whatever ridiculous, arbitrary policy would have made necessary two trips to pick up an item that would cost $6 to ship. Seems like building foot traffic to the store is a higher priority than keeping their devices working. Bad service, bad communication. In future I will buy reconditioned Macs and generic peripherals and never another thing from an Apple Store. Fair's fair, I did get what I came for, so one star. By the way, phone-up tech support from Apple is top notch, but when they can't handle a problem over the phone, you could be in for some hurt at the Apple Store. read more

Worst customer experience - Apple treats its customers like nobody. I arrived at 8:43 PM to return an unopened iphone, and there was only 1 person in line and almost no one at the store. The store was supposed to close at 9 PM. I was received by a specialist at 8:44 PM to begin process the return. At 8:45 PM, for unknown reason, their online system started to shut down, and the store couldn't do anything about it. I was then asked to come back tomorrow instead. What kind of service is this? read more

Wish I could give it 0 stars because this business is absolutely worthless just like their incompetent staff. First of all making an appointment they make you wait 10-15 minutes past the appointment time just for them to either give no helpful solution, or they try and make you pay another $200-500 to fix their poorly made product. In short Fuck apple your company and workers here are useless. read more

Had the worst experience today. I noticed that Apple, Bellevue Square has switched to four Square since they get such awful reviews but four is much harder to use only allows positive tips. The only tip I would have would be to avoid the store at all costs. Lazy non-caring management. Argumentative employees. I reached out to Apple support and they set up this appointment to get an express replacement in store and when I got to the store, they said that they wouldn't do it. Then proceeded to argue with me and treated me like I was in the wrong, even though I have been told that this would work today. I'm honestly probably gonna switch to Samsung after this experience. read more

I absolutely hate, giving apple a bad review. Unfortunately, this store left me with serious hard feelings. I arrived to my appointment quite early and knew I wouldn't be seen early. The team member that met me at the door told me as such (even though we already knew it) and then said I could go wander the mall instead of browse around the store. She genuinely left me feeling like I wasn't wanted there. Later, when I returned, I had to search for somebody to check me in. Even then the person I found still didn't want to check me in because I was slightly over 15 minutes early. I knew I was going to wait. I didn't mind. Just check me in already! When it came time for my appointment, I explained what I had done and what I had seen. There's no reason for them to take a random individuals word for it. But I was made to feel like I'm stupid and don't know what I'm talking about. That was out of line. It could've been phrased differently. Something like this, "that's good to know. I'll still have to do some diagnostics just so I can create the records." When it was all said and done, he replied with. Yes, the hard drive doesn't appear to be there. he stated this like it was new information even though at the onset I told him as such. What I was actually in the store to find out what is the diagnostic cost and timeframe to get repairs done. He stated a $500 minimum diagnostic charge, and a 90 day window before an answer would be had. These costs and time frames did not include repairs. When I stated I wasn't interested, he didn't even exit the diagnostic mode on my laptop. He closed it and handed it to me. This whole incident left me feeling like Apple just wants my money rather than wanting me as a customer for life. Very sad. read more

If we didn't record the encounter you may not even think it's real. My husband has apple care + meaning he paid an extra premium for the service. Earlier the week when we were out of town apple Bellevue called saying the repair is ready to pick up at any time. We were back in town on Sunday to do an important business meeting so when my husband and I returned in town and went to pick it up before the meeting. It seemed like they couldn't find it. The representative first accused of us picking it up already. Which we clearly didn't, and after more inspection, it's pretty clear they lost the computer. Meaning over 500Gigs of data for our clients lost, which is fine still since any repair has a risk of data loss, so my husband being very understanding proposed could they just let him know what the next steps are or what the process is. The representative ignored him told him to keep waiting and started helping other customers. Like I said we were on the clock right, so 30m later, two managers come out, my husband starts to feel frustrated since they weren't giving us our repair and keep saying we have to wait, which made no sense since they clearly didn't have it. After veryfing his information at least two more times with him for no apparent reason, the managers noticed my husband starting to feel rushed since were beginning to run late. Instead of apologizing, the manager told my husband he needs to "check his attitude" & calm down. My husband hasn't even raised his voice, all he asked was to be known if he can leave and just pick up another time, or is the computer completely lost, since he wanted to know what the process would be if that happened. Once again the manager in an extremely disrespectful manner told us she will not tell us what that process is. So we had to leave, without being offered a solution. Can't imagine a worse customer experience anywhere read more

Apple has a very high standard, and the store at Bellevue Square is at the same level or even higher. I have been to this location dozens of times and have been overly satisfied with their staff, service, wait times, and retail offerings. If you need service - be sure to make an appointment! read more

I stopped in the Apple Store and made a 7:10 pm Appt. So there was a 40 min wait which went fast since I walked around Bel Sqr. I received excellent diagnostics on my iphone 6 that was running slow. The tech said he was half Japanese after I asked. The Kizuki Ramen shop popped up with my Yelp App. So he said the phone is hungry, or more or less that he was hungry. He mentioned due to the age of my phone, is why it's running slow. I also said I have too many photos on it too. I asked about if the iPhone SE will go on sale. He said that after two yrs when a new iPhone comes out is when the SE will probably go a On Sales Price. It's currently $399 Retail and a $35 Trade in with my iPhone 6. I will wait or get a used one on eBay, I said. I asked about the Sim card and he showed me how to take it out if I wanted to change carriers. My Boost carrier is not that great where I live in N Beacon Hill since it's next to the Pac Med Bldg. that is blocking the signal. He checked which carriers I could only use with this Virgin, Boost phone. He said only Sprint Carriers can be used with this phone. He gave me very tips and was friendly. I enjoyed talking to him briefly on Japanese Culture. I told him I'm with the Seattle Cherry Blossom Fest. Committee. read more

If i could give zero stars, I would. We had a Genius Bar appointment this afternoon, for which we received a confirmation email at 1:30 TODAY!!! So we drove through the snow to get here, and the store is pretty much the only store in the mall that's closed due to the weather. What terrible customer service to not let the people with appointments know not to come in. I'm now seeking someplace else to get my MAC fixed. read more

I have been using this location for some time now and have nothing but great service. Seems many of these low reviews are from impatient people. Yes, you have to make appointments god forbid and it is not fast food it takes time to get people served. But I noticed they are fully staffed and that is really hard to do post-pandemic. So if you are a reasonable person and have not entered the " you kids get off my lawn" high maintenance low patience stage of life" I highly recommend This location. I will be headed there this morning to buy a laptop and several phone accessories. I look forward to the experience. One more note: screen protectors are installed better at the store Vrs a mall kiosk. IMO read more

Reviewing for: Visit for broken device My visit to the Apple store was the most impressive COVID experience I've had to date. The wait for an appointment is pretty long, I booked an appointment a week out (which is common for any of the apple stores). Upon arriving you line up in the appointment area, you check in with your QR code, scanned for temperature, and then ushered to your spot while you wait for your genius person to meet you. There were alcohol wipes and sanitizer everywhere and staff were routine in cleaning and processing electronics. I received my device a few days later fixed and the pick up of my electronic was just as easy. V. Happy with my experience! read more

So I tried to purchase an Apple TV box there and I politely asked an employee whether I could get checked out real quick, he just shrugged and walked away, then his collegue, said to me, we'll get to you, have a little bit of patience. This kind of customer service is just unheard of. Atrocious. read more

I have been an Iphone user for a long time already. well I like this Apple Store. Its huge like 1.5X bigger than the Canadian Apple Stores. But this place is less crazy and less busy compared to the Canada locations. Well I guess in US, there are too many Apple Stores and there is no need to cram to this one store. So I personally like coming here if I am in the area. Lots of good products. But I find that the people know their stuff more than the Canada Apple Store. Maybe the Canada Apple Store has too many people inside and they don't have time to answer my questions. Canada one need appointment. USA one you can walk up and get service. read more

Apple Bellevue Square - Computers Near Me - Bellevue, Washington

My experience here was so exceptionally bad that I ended up selling all of my current Apple products and deleting my Apple account. Seriously, how can a company make it so difficult to take money from you? I wanted to buy a MacBook. Asked one of the million employees in the store, they send me to the front. Ask the person at the front, they send me to the side. Wait in a makeshift line and was told to move to another spot because I was in the way. WTF Apple? You've lost your way when you think you're the only device on the market. On the other hand, if you're looking for a job which doesn't require any skills, technical or customer, then this is the job for you. read more

I have always had the worst service here, but this week was the worst. I went to buy an Apple watch. I walked in and was directed to a table with people looking at watches and 3 Apple "Genii" standing around it. I ask if I can "see this watch with battery power?" He tells me it has power (it's clearly in low power mode). I ask again to see the different models and he's just basically ignoring me and doesn't respond. Another person walks over and says "Do you have the titanium watches?" He says, "No you have to buy them online." Then the customer asks, "How am I supposed to buy one if I can't see one?" He says, "Oh, yeah we have them here to see, but you can't buy them here." Duh, he just asked to see them. After repeatedly ignoring me, I finally stop him and say, "Ok, I'd like to buy a watch. How do I get to buy one." He becomes defensive and says, "You can buy one at any time but using this iPad and configuring what you want." I said, "I know what I want. I want the new version of what I'm wearing." I point to my series 3 watch. He tells me I still have to select it all on the iPad. I say, "I didn't realize I had to come into a store and didn't get a moment to talk to people. That's not a very good customer experience." He becomes hostile and says, "What do you want. You can see I'm busy." Now, I'm the only person who has stated he wants to purchase anything and he's blaming me for interrupting him when he was sort of answering everyone's questions but mine. I finally ask, "I would like to buy a watch, but I refuse to buy anything from you. Will someone here sell me a watch?" I went in for some fun buying a new Apple product and had a terrible experience. I was forced to decide do I walk out or let this guy ruin my day? I decided to buy the watch and then I spoke with the manager. I told him, "Everyone has bad days and maybe he's having a bad day and so am I. That doesn't mean that he has the right to mistreat me as a customer." Avoid this place. They'd prefer you buy everything online. BestBuy is a better experience. read more

I experienced bad customer service here .... But my right to freedom of speech was not given to me so I can't say why without having my post removed again. Take business elsewhere read more

It's my first time here. We ordered the the latest iPhone online. We waited quite a bit when we got here. There's a typo in our order name so the woman just wouldn't give us the phone, we showed her the order number, payments, and government issued ID but she just wouldn't let us get the phone. She is a bit rude, she doesn't want to assist the customer, she's always talking to her co worker. (She's in the picture) She doesn't have any patience in her customers. She told us to call the Apple store, we waited more than 30min for it. After the call the only method they got is to cancel our order. We waited more than an hour and got nothing. They told us to get in line again in order to purchase the new phone..... another hour wait. There are some nice people here, yet this experience pretty sucks. read more

Apple Bellevue Square - Inside - Computers Near Me - Bellevue, Washington

Your first step into the Apple Store it is impressive looking and the technical side seem to know what they are doing however there is a lot of chaos going on the buying side and it seems fairly unorganized. Being in tech sales for 25 years I've never quite seen this with such a large manufacture. I found the phone I was interested in and I was told I could trade my old phone in for $160 so I decided to splurge and get the IPhone 11. I was told I could bring my old phone home and bring that back for the trade in just to make sure the new one worked. It sounded like a great plan because I have an authenticator on my phone and I wanted to make sure it worked and I knew that would involve my IT team placing the new authenticator on the new phone which would take a day. Authenticator installed I brought my phone back for the trade in and now was told "oh looks like you are getting back $80". I made my buying decision based on info I was given and now that was cut in half. So what I was buying which was a better deal than my carrier now wasn't. At this point I already bought the phone so I just wanted some money back. They asked me if I wanted it on an Apple Card or my original credit card. I told the gentleman I buy movies and games so the Apple card would make sense as I know it would take a week to have it go back to my card. I took the card went home and tried to upload it and it doesn't work. So I decide at this point to call Apple I wait and finally get a hold of someone after being transferred but was informed if i bought the phone at the store I would need to contact the store for the card issue. Fair enough I wasn't pleased but I called back the store this time a little less patient and explained my story for the second time to Apple. The store told me I need to talk to Apple headquarters as now that it is a card it is out of their hands. I'm thinking at this point I got swindled and pimped by the Apple Bellevue Store the lady suggests she would call and stay on the line with me. She cold transferred me to the Apple Headquarters of course because the Apple Bellevue Store is super shitty and here I have to explain my story for a third time and now I'm pissed off that I had to call a third time on my day off over a crappy deal gone bad. Finally I talked to someone at Apple who helped me and made things right and gave me $80 because I could prove I bought the phone. Also the lady explained to me the card that was issued was an Apple Store card so it was only good for additional hardware at the Apple store and not movies and games so the person who gave it to me at the store lied to me. The person at Apple.com made it right and turned it into a card I could use on iTunes so in the end Apple.com cleaned up the mess after two hours of calling. I wish I read the reviews here first. I just figured it was the Apple store and it would be fine. Never did I know the bad service and swindle that this store tried to pull on me. Don't buy from this store!! read more

Purchased an iPhone charger at this store today. Box look brand new/never open when I picked it at the store. Got home, opened it, this is what inside. How did Apple let this happen? So disappointed! read more

Apple Bellevue Square - This is what I receive after purchased an apple charger at this apple store. - Computers Near Me - Bellevue, Washington

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The worst apple store ever. I got into the wait queue and waited for 30 minutes. Nobody showed up to help me with a purchase. I then asked to see how much longer and the associate could not find my name in the queue. The manager of the store didn't care and put me to the back of the line. Can't believe this is an apple store honestly. It feels like the beginning of the end of a great brand. read more

Omar was a great help and very knowledgeable!! Thank you! Quick and also easy to talk to

They didn't have what I needed in the store so I ordered the online. Once again, they took my orders and then cancelled them without notifying me. I had to go to the apple online store, check my orders to see they had been cancelled. Apple did the same thing to both of my adult daughters. What is wrong with them? Not professional or sensible. read more

Always a pleasure walking into an Apple showroom. I had an appointment to check for a phone and it went smoothly. I like how they insist everyone wear mask and are all masked themselves. read more

Their service was bad and could be better. If you don't purchase any item, they will tend to ignore you. I came here to pick up replacement Iphone and they said that they don't have it. I told them that I spoke with one of the employees and he said that they have it here. Later on, they asked me to call and check with Apple Alderwood maybe they have it. I wasn't too happy and left. read more

every time I have been in it is impossible to get service. The store is full of kids playing on iPads and if you want to actually purchase something - good luck. read more