Disorganized, coupons issues all the time . Blackberries and other berries not fresh and has mold. Santa Cruz peanut butter cost more than wholesfood by $1.00!! read more

WOW. What a neat and unique experience! Don't pay any attention to these negative reviews as I've read them and they are RIDICULOUS! Overpriced? Empty shelves? Bad customer service? None of this is true. The prices were the same as say Vons or Ralph's as far as I could tell. There weren't empty shelves but there were some spots that were empty. How is that different than a normal grocery store?? Do you know how many times Vons was out of something I was looking for? Yes, there weren't as many customer service employees but the few I talked to were extremely helpful or willing to help. As for the front door employee, he was there to help those who had never been there before and didn't know how how to enter. He was extremely nice and friendly. That's the one aspect of the store that is really different. As for the cameras? Well, this is how they know who bought what or put back an item people! That is how you are able to just walk out of the store without a cash register! Has nothing to do with dystopian dictatorship (whoever wrote that is a ignorant moron). Anyway, this place is the most clean and most organized grocery store I have ever been to! The produce looked so fresh and clean, the meat and fish counter looked so fresh and organized, if you forgot a bag to put your items into, each aisle had paper or reusable bags for the customers to just grab and use. While it may not win any awards for design, thats ok as I don't go to grocery stores for they're design. Amazon Fresh will definitely be a hot contender to normal grocery stores once people get used to them and they start carrying more and more items. Definitely check this place out if you wanna see the future of grocery shopping. read more

This place is awesome! The Dash Cart is really cool. Basically you scan items as you put them in your cart and then just walk out. The prices overall are decent -- sometimes their circulars have really good coupons like 10% or 20% off your entire purchase! The selection is quite good also. The only thing that seemed super over priced was alcohol. I'd skip that here unless you see something on sale. I wish this store had the "just walk out" technology that some of the other locations have where you scan your QR code at the entry, grab a few things, then the cameras register it and you leave without checking out. But they don't have it here any more (Cerritos location still does). But the dash cart is almost the same thing, so not a huge loss. The dash cart might be slightly better since it has a screen on it and you can see your total and discounts in real time. Overall I saved 30-40% over Vons and Target (my usual grocery stores), and this place was way cleaner and less crowded. The employees here also go above and beyond. They're very nice. I highly recommend it! read more

The main reason to go to Amazon Fresh was the 'just walk out' technology but for some reason they stopped offering the service that was their main benefit. If management would just do three things I'm sure Amazon Fresh would do much better. 1 - Bring back the just walk-out service. 2 - Offer the ability to see what is added to the shopping cart and what is paid for in real time such as in the app with a virtual shopping cart. 3 - Get aggressive on pricing. This would be a winning and unbeatable offering. A place that saves shoppers both time and money. Shopping nirvana. Alas, this is not what Amazon Fresh is doing right now. read more

We just recently purchased this Mustard bottle sometime last week and it has been expired for ALMOST A YEAR NOW. Best by 10-9-22. Make sure you check the dates everyone. read more

Amazon Fresh - Expired mustard. - Grocery Near Me - Pasadena, California

First time Amazon Fresh shopper. I placed a pickup order online but was surprised to find that basic items were appearing as "OUT OF STOCK" - What kind of grocery store doesn't have Vitamin D gallon milk, white sandwich bread or bananas? Disappointed but will give them another try. I just checked again online and now they seem to have not sure why these items were coming up as out of stock when I placed my order, but it really did. read more

I've been to this location about 10 times and the customer service here is a joke. Every single time I come no one seems to know anything or even capable of answering my questions. This place would be awesome, but the workers just ruin it. read more

Amazon Fresh - Grocery Near Me - Pasadena, California

Pulled into the parking lot which has plenty of full space well lit parking. Jason, greeting at the front was so pleasant and helpful that I asked if we was an undercover executive. Turns out he wasn't, so I asked to speak to the manager to praise such a great worker. Bryan, the manager was also helpful. Seemed like I stepped out of LA for a moment and was surrounded by polite happy people. Pretty great experience to start off with. I found the food selection to be like a more specific selected grocery store, and some items had that Costco pricing without having to buy in bulk. Some things are heavily discounted, so take your time walking through each nicely spaced aisle and look at the e-ink tags for special prime pricing or extra deals. Wine selection was good enough, and why I say looks like they obviously have massive market research for exactly what to sell. Liquor section is small, but really seems to be what the general public would want with high, mid, and bottom shelf. We came during a remodel so the fill your cart and walk out wasn't working. Lets try to check out like a typical store not other option of self checkout. Everyone was so friendly scanning and bagging, and they were running a 20% Prime coupon which made our checkout cheaper than anywhere around. The amount of cameras are ridiculous and curious how that type of fill cart and leave works. They also have a palm scanner, which I have zero want to use that, even with a camera spaced every foot in the ceiling. This part might scare some people off of entering the store. I would go out of my way to come back. If you need specific items then hit those places on the way home. We only came to this location as I had to return an item, which also we got a $10 off $40 coupon for returning. Very odd but will take even more savings. On top of all that, they were also giving away 4 hamburger patties for spending $50+. read more

The people who work there are SO SO nice. They are patient and helpful as we navigate the new "self shopping cart" system. When things have gone wrong they have maintained exquisite customer service. I have literally zero staff complaints. However, I've been here 3 times since moving to Pasadena last year and 3/3 there was something wrong with the experience. The self-shopping is not ready to launch without a bigger team of support staff. Second, the fresh fruit is far from it. The produce is so close to turning that it won't even last a day. Shopped on Saturday to make a fruit salad Sunday - mold and fungus inside the plums and berries. The white peaches were hard as a rock on the outside but when I went to cut them they crumpled into mush inside the hard skin. (Kiwis were fine, but those came in a six pack with plastic waste). The dry goods have a nice selection. I am usually able to find a lot of staples in one stop - so that is a plus. Anyway, low prices for low quality produce - the 99c store is equally as fresh. However; the staff and the pricing make it worth while if you're doing a big haul. read more

We passed by this place plenty of times and we were so happy that it finally opened. We have now been here a few times - here's what we learned: 1. If you want a receipt right away, you'll need to do self-checkout. Amazon won't send you the receipt until hours later. 2. The deals that they have weekly are actually pretty good. If you're going for the chicken, you need to go early because it sells out pretty quickly. 3. Bring your own bags. 4. If you need to find a worker, they're really helpful. The return line can get pretty long. Other than that, we are frequent visitors of this place and are planning to come back again! The prices are unbeatable in comparison to the nearby grocery stores like Whole Foods and Ralphs. read more

I love the Amazon store in Pasadena, CA.. The products are very good and the service I receive from the cashiers are exceptional. I'm always welcomed by a friendly individual. read more

This evening I was bored so I went for a walk while I went to buy beer I stopped in the Amazon store check things out lots of cameras very good selection on everything there weren't too many customers there they had to scan my ID that was kind of odd I just went along with it they accept EBT so maybe I'll go back read more

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If you like a grocery shopping experience where there is no staff, limited fresh food, and a staff that appears to have no training or business working in a grocery store than this place is for you! read more

Amazon Fresh - Grocery Near Me - Pasadena, California

NO Receipt until hours later after you leave. You do not get to see what you are charged for before leaving the store. Super inconvenient, especially when there are mistakes and overcharges that you now have to call and sort out with people in a whole other country. You also cannot reach anyone at the store locally for questions about things in the local store. (Like if the pizza/deli will be out of pizza boxes again or should I bring my own pizza box in?) Instead, you are routed to someone in a whole other country, who can just give you ready-made, canned answers from the company's customer service scripts. I have been here to this store several times and it is nothing extraordinary. In fact, I only come here for 2 items, cashews and a slice of pizza from the deli/bakery area. Some of the produce I have bought here has gone bad literally within 24 hours, so be careful. They carry unroasted and unsalted cashews, which I find hard to find in other stores. The pizza slice for 1.99 is surprisingly good for the price and for what it is. It's definitely no replacement for good pizza, but like I said, it is surprisingly good for the cost. They don't have scalpicin, selsun blue, or a host of other items that I buy on a regular basis. Their beef and chicken section are paltry and the prices are absolutely too high. I can get twice as much beef at Ralph's for the prices they have here. So basically this is self-serve all the way. You bag your own groceries, you scan and go and that's it. It's really nothing special, other than cashier-less grocery shopping. I think in theory the cashier-less thing sounds good, but they have a lot of technical issues to work out first, because it is a hassle when you get overcharged or charged for items you didn't purchase and have to stop can call, and be on the phone forever, only to get hung up on an d have to start the process all over again, 2 and 3 times over. I'd rather just go through a regular grocery store check out line, spend the extra 5 minutes letting someone ring my stuff up, know what I am charged for right then and there and be done with it. If you're into the Costco pizza then the pizza here will rival that deal. You can get a whole pizza for 9.99, but tbh, after 2 slices I really get sick of the pizza so a whole pizza would probably be great for the kids or to save for later. I pop the slice into my air fryer for 5 minutes and it's just like it came fresh out of the oven. read more

I came to the food court and the worker was somewhere hiding in the back. Waited for like 3 minutes and still nothing. Why even work at somewhere you don't enjoy. The workers all look like they hate their jobs. read more

Struggling Amazon and my opinions about Bezzos. Awesome staff very friendly and inviting. First time visiting the Fresh store have been adding to cart lately. Update the play store though. Used EBT TAP read more

Salmon saturated with orange dye. The Amazin Fresh line of salmon is tainted with so much dye you can see it departing from the other liquid in the packaging and after it's cooked. Will not buy again. read more

This is about Amazon Fresh Delivery service. Best experience ever. I shopped online while falling asleep last night and when I woke up my groceries were right outside by my door. All fresh and nicely packed. read more

Amazon Fresh - Grocery Near Me - Pasadena, California

It was about 2 weeks ago I visited this store. I was thinking to forget about how bad the experience I had. However, all my friends told me it was all about racism, not only the bad service. I really hope that should not be happening in the nice community. I had difficulty in using the smart cart when I need to remove an item. I went to the cashier and ask for help. There's about 3 staffs chatting with each others. The person I asked seen not friendly at all, just removing the item from my list and told me to put back the item in the shelf in a rude way, no "please" . I was in hurry and I left the item which I don't need, just a can, not frozen food in the cashier. However, the guy , I think his name is Jerry, raised his voice " put it back." I was very shock and embarrassed. What kind of service Amazon fresh provided? He didn't even have a customer around him at that moment and there's other staff standing around him. I was always wondering why this supermarket did not have lot of customers, now I realized. I won't come back there anymore. Also, Amazon fresh always emphasizes the high technology of smart cart and the customer can check out quickly. After my experience, it's the other way around. It's very troublesome to use the smart cart. After I put my stuff in my car, the staff ran after me and pointing me to put back the cart inside the supermarket ‍‍. Nothing else to say. read more

This location may no longer open at 7am?By the time I arrived this early morning,the door was locked. read more

Amazon Fresh - Outside - Grocery Near Me - Pasadena, California

Había comprado antes y me gustaba mucho comprar bistec de pollo,pero compré un pollo entero que estaba echando a perder y tan caro 19 dólares.solo les recomiendo que pongan atención en su carne si la dan cara ofrezcan calidad. read more

Too expensive for what I buy and I feel I can't trust the prices to be the same when I ring them as what was on the shelf.

It's really rough to go into a place and feel like you're burdening. It's only 9:30 am so you'd think everyone would be fresh and ready for the day, but instead my questions feel like I'm annoying them. Don't even want to walk in to return items, I'd rather drop off at Whole Foods. Customer service isn't that difficult with simple customers. People always remember when you make them feel unwelcome. read more

They are currently having a promo $10 off $20 off prepared food. We got the sushi combo and sandwiches. Not bad for the price because of the coupon. Food was good too. They have tables and chairs for you to eat inside after you paid. read more

I think Amazon Fresh and Costco are tied for my favorite pizza. Pizza station closes at 9pm

I've been there once on a Sunday evening. Parking is ample and I loved the high tech entrance and checkout (wave your palm and go). It's like an Amazon Go store but much much bigger. There are cameras on the ceiling to track your movement and things in your basket - very cool technology! The deli section could be improved in terms of product availability and variety though. The $4.99 rotisserie chicken was out of stock and the baguette did not look super fresh. Looking forward to my next trip and hope they'll continue to improve. read more

A month or 2 ago when this store was in the middle of the "Grand Reopening", I first visited. At that time, very friendly, helpful staff. Now, the new staff seems to be mainly loss prevention and assume you should know what they mumble about check out. Here's what you need to know. If you have an Amazon account, you can use the card linked to that Amazon card and that's that. You may get some kind of points. Don't know, but that's what I did. The store looks clean and fine. I didn't see some of the healthy food options I seek at my typical grocery store. With that said, it's a quick in and out and there's some value in that. Sad for the people who work there and for the customers about the human experience. I can't see what these employees can be learning to further their career. They seem to be just sitting on a stool and learning very little about customer retention. Hope things improve. read more

Very Dystopian Big Brother feeling with dark aisles and a crazy amount of cameras everywhere. Very creepy. Have been there a few times and always have to scan my phone to get in. They are impatient if you don't know the system. As for checkout, all three times they messed up the receipt and overcharged me and you don't find out until hours later bc that's how long the receipt takes to come. Also people very morose and have no ability to help on anything. If you do ask they roll their eyes. Checkout guy very impatient and rude bc I wanted to check out with a checker bc of prior experiences but I scanned to get in and he told me if I went to the checker, I would get double charged because I scanned to get in - Way way too complicated to get into a grocery store. This is not the CIA. I just want to get some milk and groceries.! Also, I am in my 50's and wanted to just look at a label on a wine bottle, but they make you pull out your ID and get carded just to walk into stroll the beer and wine collection.-- I'm not talking even buying anything. I like going to the grocery store as it is relaxing and my wife and I love to stroll but between poor service, the feeing of being watched everywhere, and a way too complicated a system it's just not worth it. Also, selection is very variable and prices same as regular store. I highly do not recommend. In general, this is a gimmicky idea that might work if you can find someway to get what you need to do the quick check out, but other than that it is a total drag with unfriendly people and really adds an element of complication, unfriendliness, and stress that doesn't need to be there read more

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Overrated for the following reasons 1. price is not competitve - cheaper at smart and final, super king, and even stater brothers 2. nothing special about their products either - again same as other markets 3. probably got huge doses of radiation from all the scanning / rfid devices and don't tell me there are none - what is powering them? 4. receipt emailed 2 hours later - how do i check if i was charged correctly? - nonetheless I only bought 4 items and it got it right 5. feels hollow there, lifeless, kinda depressing going there, long endless isles 6. workers seemed like drones there , no expersion, i guess they know they will not be needed later or maybe they are robots! 7. will not be going back - appreciate them trying to reduce jobs for humans (not really) read more

I was excited to check out this store. Unfortunately the excitement ended there. It's like if Vons or Ralph's had a scanner to enter and exit. I wouldn't really call it "walk out". It's more like airport or train station style entry. I was expecting them to have more Amazon branded items, especially in the deli and grab and go. The hot foods bar and pizza station was like a ghetto Whole Foods. Pizza looked extremely sad. Bakery was very small and they were out of most items it seemed. The self serve espresso station was like a sad little coffee box hidden in the corner. Parking was very limited. Considering this used to be OSH and they had tons of parking, I'm not sure what happened. It looks like they may have blocked off a huge parking area possibly for employees. Spots are also pretty tight. Worst of all, they charged me incorrectly. I literally bought one thing and they charged me for something else that I just looked at and put back. I don't know how this would work if I had a cart full of stuff and purchased a lot of items. What a hassle to confirm they charged me right every time. The only way I would go back is if the salad I bought happens to be exceptional. Stay tuned... read more

Conflicted on how I feel about this store opening. I have a love and hate relationship with Amazon--they are so convenient to shop with but obviously have bad business practices. Anyway this is a new Amazon Fresh grocery store. They currently have a $10 off $20 purchase coupon going on so that's great. Their main feature is that you can just walk in, scan your QR code from the Amazon app, get your groceries, and then scan out to leave. No checkout lines necessary. That's cool and all... unless you're paying with a SNAP EBT card like me. Even though I have that on my Amazon account, I still have to wait in line to checkout with a cashier. And that took forever. read more

Nice addition to the neighborhood. I am today years old when I learned there's an Amazon house brand called Aplenty. Their chips are so good and it's on sale the 2 times I've shopped here. Pricing is similar to your local Whole Foods, lookout for your mailing for coupons to shop here to save some money. The workers are very friendly and helpful. I'm still too old school to try the self check out and walk out method. Maybe on my next trip I'll be brave and try it. read more

What a waste of space. Parking spots were pretty tight, so be careful. I just wanted to pop in to grab a rotisserie chicken, but they were sold out around 6pm. The small selection of hot deli food was not appealing. Is the hot food any good? Someone report please. Products were not very special and even overpriced. Oreos were on "sale" for $4? Did inflation get that bad or do I not know how much Oreos usually cost? (I was just told all items at the 99 Cent store are now $1.25.) I took a quick lap, as there was a grand opening crowd, and left. The gimmick is that there's a "just walk out" method of shopping. I'm not fully familiar, but I think you check out on your phone to avoid cashiers or checkout lines. This will for sure attract certain ppl, but it's scary to think that this is the future. I'd hate to see the day where robots run a grocery store and everyone can just avoid everyone else... scary. Hopefully that will not happen. I really didn't need this store opening in my city. I waited for months to see what would replace Orchard gardening and I would've just loved another hardward store. read more

If they keep the prices as outrageously high as they are; there will be plenty of open parking spaces in the lot. NOT impressed. read more

Shoutout to The girl working the return window 5/6 around 2pm. There was like 7 people in line and just her working by herself. She was showing one customer how to use the app to do return and also simultaneously scanning one by one another woman's bazillion returns of blow up unicorn decorations. Those things need their own sticker and the customer lady also was just yapping at the worker her nonsense too. The worker took all that in stride and handled the line all by herself--a scanner in each hand. There was no mistakes on my 3 returns in one bag. I am impressed read more

It's a good grocery store but unfortunately it doesn't have Apple Pay or tap and that was kinda a bummer for me. I use Apple Pay for everything. They also don't have fresh Turmic or ginseng tea which is what I came for. Service was nice though read more

Amazon Fresh - Grocery Near Me - Pasadena, California

Been here two times mainly because of the coupons that drawn me in. I chose the 'traditional' shopping method and went in as usual. The place is huge. Used to be O.S.H. where I used to patron, great memories. Anyway, I was able to get what I wanted from the produce section the first time, mainly herbs like Italian parsley, cilantro, green onions, et al...and fruits. But not so much the second time as most of everything was empty. The store is not any different than your traditional supermarket except Amazon Fresh is less lively and somewhat 'cold' - as in vibe and not the temperature. The isles are tall and wide, and things are in order. Finally drove around the end on my cart and got myself some rotisserie chicken for dirt cheap but again it wasn't anything special. Overall prices are okay, some items are a bit pricier than your local supermarket or even Target but with that $20 off $40 it isn't at all a deal-breaker. Come time to checkout and there were only TWO cashier aisles. This could really be a problem when it gets busy and will bottleneck, as it did. They do explained how Amazon wanted us to transition into auto shopping from one of the cashiers. I was like - nope! My suggestion: how about installing a few 'self-checkout' isles like Target to make life easier for those of us on the move??? That is until we're really ready for the 'auto shop' feature. No, really! read more

Amazon Fresh - Rotisserie chicken. - Grocery Near Me - Pasadena, California

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The place is cool cuz is new everything fresh like the name said BUT ..... prices are the same from anywhere else some of the products are lower but the next item is more expensive then the other store so u gotta be careful how u buy and what to buy !!! And the meat I think is better is u go to a Mexican market u will get a better meat and better fresh product maybe better deals When u ready to pay ‍ to slow only 4 cashiers and not all of them are open ..... Yes u can pay with ur phone or email and all that but not every person what to do that .... I don't really like it to be honest but thanks for the 10% off on my purchase read more

I absolutely love the food within the hot bar!!! It's even better when you can fill the box with food and pay a flat rate. read more

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It was an interesting experience where you walk out and scan your card and good to go but it's ripe for error as they charge more by accident. You enter the store with credit card or Amazon barcode. You can also enter by just walking in traditionally like a normal store in one of the sections. Selections are limited and most items you can find at Walmart for less. Prices are high here and not worth the extra just for convenience. I really don't see this place lasting for long. Most affluent people will shop Whole Foods or sprouts. Amazon fresh probably works better in a busy city like San Francisco where you are in a hurry. I would not return. read more