I had a wonderful shopping experience at Pavilions in South Pasadena! From the moment I walked in, the store felt clean, bright, and well organized. A special shoutout to Melissa at checkout. She was genuinely friendly, engaging, and provided the kind of customer service that's becoming all too rare these days. She made me feel like a valued customer, and it was such a refreshing way to end my shopping trip. The store has an excellent deli and cheese department, including a great selection of Boar's Head meats. Their wine and spirits department is extensive, and the produce is was fresh with plenty of organic options to choose from. Overall, this is a fantastic supermarket with quality products and exceptional customer service. Pavilions in South Pasadena has definitely become my new go-to grocery store. Highly recommend! read more

This Pavilions has definitely had a glow-up! The renovations made the store feel brighter, cleaner, and much more inviting. The shelves are consistently well-stocked, and I almost always find everything on my shopping list--plus a few things that somehow magically jump into my cart. A special shout-out to the meat department. They regularly have great cuts and surprisingly good specials that make my wallet just a little less dramatic. Now, the staff... they're perfectly fine. But considering Pavilions is the slightly fancier cousin of Vons, I was expecting just a tiny bit more warmth. Nothing over the top--even a "hello" with a hint of enthusiasm (authentic or otherwise lol) would earn bonus points. That said, it's clean, organized, well-stocked, and easy to shop. At the end of the day, that's what keeps me coming back. I'd happily shop here again... and probably leave with snacks I never intended to buy. read more

3.14 (2026) My first time here & I'm impressed! It's about 8 miles from our place, so it's not bad. The deli is pretty sizable with sushi, pizza, sandwiches, pasta, for single servings, picnic or a party. It's really awesome! Aisles are nice & wide, stocked, arranged & organized well. I love ORDER. It makes grocery shopping less stressful. Of course, you get what you pay for so prices are at par with Ralph's or Albertsons. Parking is free, plentiful. There's a bakery & they do custom cakes. A small floral dept is located towards the front by the pharmacy. Will highly likely return when Costco or Trader Joe's won't do hahaha The cream cheese & A2 milk were on sale-score! read more

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Disrespectful, racist, penny-pinching staff from top down. Bought deli meat that was expired 3 days after purchase. Went in to return and manager wanted to weigh turkey to give back only half of purchase. The turkey was $15 to begin with - if as a manager you're small-minded enough that instead of apologizing to the customer for spoiled goods, you want to lose the business of a regular customer for $7, then that is your short-sight. Store manager Rosa and cashier Monique would not provide their full names and rudely dismissed my complaints. If goods here are to be more expensive than Whole Foods, Trader Joe's, and other stores in the area - I would at least expect quality. If I cannot expect quality, I would at least expect the courtesy of an apology and a refund. The blatant disrespect and lack of humanism in the staff here will be a loss to this institution. read more

I ordered chicken from this place for my baby shower event and was extremely disappointed. I had a strong preference for their habanero chicken and believed it was the best choice. However, to my dismay, I received all baked chicken instead. I had specifically requested half habanero and half baked chicken. When I confronted the management, they claimed to have reviewed the video and assured me that they had prepared the correct chicken. Despite my concerns, they refused to show me the video, stating that the employee made the right chicken, there was no reason to show the video. This lack of transparency and accountability is incredibly frustrating, especially since I had invested a lot of effort into making my baby shower a perfect event, and I had hoped that the food would be a less stressful aspect of the celebration. Pavilion really dropped the ball and I only get a sorry. read more

Very nice supermarket with a great selection of goods. I enjoyed browsing the cake section the most.

It's Pavilions, and serves its purpose. I generally find what I need, and if I don't, there's usually someone to help. Yes, sometimes the stocking can be iffy, but that's not all the time. I like their specialty offerings, as well as many staples. Sure, it's not Erewhon, or even Whole Foods, but that's kind of the point. read more

This is a great store and their bakery goods are so tempting and delicious looking that I want to buy almost everything in site. Some of the vegetables and fruit can be on the pricey side but their salad kits are a good value. read more

Pavilions - Happy Camper cashier - Grocery Near Me - South Pasadena, California

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Under normal circumstances , I don't write reviews on mundane grocery chain stores. What can I say? But, I'm extremely miffed that apparently this location has a policy's whereas they refuse service to customers purchasing 'locked alcohol' bottles after 8:00 pm. I needed one! 8:00 pm is way too early. Their policy is super dumb. Also the manager was rude and disrespected me . read more

We bought a 2.57 Choice Chuck Pot Roast, Boneless last month for $22.65. Today we cooked it. It was ABSOLUTELY TERRIBLE. After cooking it first for 2 hrs, then for an hour more, the meat was tough, chewy, and full of gristle. It tasted like stale cardboard. We are profoundly disappointed. I We are seniors on a fixed income, living with a child with special needs, and now with no dinner. The pot roast was inedible, and we had to throw it away. Get it together guys. THANKS PAVILIONS!!! read more

This store rocks ; The vegetables are the best in the area( sorry BF) and the store director Nicky is phenomenal! The place is clean , welcoming and bursting with products. What I like most is that the quality of the organic products is superior while keeping a reasonable price ( sorry again BF). I only wish that their meat and fish section would be as good as their produce. In any case, this is my fave store for daily items! read more

This Pavilions is very nice and clean. It wasn't hard to find parking, and the Chase Bank is conveniently located across the street. There are also self-checkout if you don't want to wait in line. They happened to have free samples on the day when I went, which was nice. read more

Pavilions - Grocery Near Me - South Pasadena, California

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Just left Pavillions. We purchased some bad ham at the deli counter. We called to complain and they told us to bring the label of meat. Went in to shop and get refund. Thought it would be easy. Would get refund for bad product easily. They wanted the receipt and meat. I told them I did not have. My husband had talked to some one who said bring in label. Her name was Melissa. Caused a lot of problems because at first they refused. After much discussion I was given a gift certificate. Funny they needed to look at meat to see if more was bad but they never took the label. This is how you lose customers. Rosa the manager was rude and definitely not showing good customer service. My husband and I have gone to pavilions because their workers are great and friendly people. Guess that was a lie. Not sure we will go back. Get good service from Bristol farms Whole Foods and even Ralph's. read more

I called this Pavillions and got the best service when looking for an item. Joey helped me and he saw my Spinach Soufflé in my cart and remembered our call! Joey is the definition of incredible customer service and the other employees were so friendly and helpful as well! What a delight! Joey foreva! What a wonderful experience! read more

Pavilions is a market and was conveniently located close to our lodging. Very clean with nice staff. The store was a bit more upscale than the usual supermarket. They had a pharmacy and the usual grocery items you would find at most markets. They have their own free parking lot and free WiFi read more

Pavilions - Receipt - Grocery Near Me - South Pasadena, California

I just had theeee best experience at this store. I called ahead to verify the price of snow crab. David in the Meat Department answered the phone and confirmed the price. Said he'd be there until 10PM. I showed up around 9:15 and not only did David greet me with the warmest smile, he actually told this senior citizen that he was hoping I'd come thru for the crab tonight. Just made me feel pretty darned special. He carefully picked the clusters for me, packaged them well and seemed so very sincere when he said that I was a nice person and he hopes I will shop there again. So, on to the check out line. Orlando (a cashier) patiently assisted me in finding my electronic Vons rewards card on my phone so that I could save about $3 on my purchase. Great customer service all around. Since I frequent Trader Joe's across the street, I will be returning to this store. It was clean, organized and welcoming. Thank you David and Orlando for making me feel special tonight! I applaud your exceptional Customer Service!!! read more

Went here when they just reopened again after doing months long of renovation. The store looks so clean and shiny. They are organized pretty good, but maybe a problem with the inventory. So I received a coupon that they sent out to the neighborhood and tried to redeem it. I found the item, confirmed the item, and I ended up couldn't use the coupon because for some reason there's a glitch in the system that when they scanned it, it doesn't really apply it to my purchase.. I feel like what's the purpose on distributing all these coupons to neighborhood if we can't even use it. read more

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Well, my experience was bad because the cashier at the self-serve accuse me of stealing Tylenol when I called and asked if I left it in the store. I am so upset I love going into the pavilion. read more

I love coming here for flowers. Picked up a pre-made bouquet and a vase from their selections. Great prices and you can always bring your own vase too. Thank you Joe for helping me out today. Friendly service and quick too! read more

Pavilions - a vase of white flowers and pumpkins - Grocery Near Me - South Pasadena, California

Newly remodeled, and reopened. The store looks great. They have totally didn't an interior remodel on this store, along with the exterior. You can now tell the stores apart as Vons is in the next shopping center. The store us clean, bright, and they now offer self checkout which is a major b plus for me. read more

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Ok.... so I'm basing this review on my experience with a liquor manager. So went in not looking for something particular. Just thought they may something interesting since it's Pavillions. Anyhow after looking around I didn't really see anything remarkable but checking out the prices on some other bottles when a liquor manager used the may I help with anything line. I said no, that I was just checking things out. After a little back and forth. I felt like she was really rude and condescending. If she reads this I hope she know Blantons and Eagle Rare are not something that she needs to keep in the back like some type of secret. So stupid. What a joke. She made like she garding some type members only nonsense..... Get a clue lady. Most Pavillions are better than that. read more

Targeted 3-5 times upon entering the store nothing happening but their harassment as I try to compete an order - mostly gender harassment Idk these people harassing me And again And again And again Posting bc they literally just won't stop yelling at me and they work here read more

I haven't been to this location since before the pandemic. Boy have things changed. This store is beautiful! Shiny wood like floors in the produce and liquor departments. Wide aisles, clean and happy feeling. The workers that i interacted with were kind and polite. If only I didn't have to cross the train tracks to get here. This would be my go to! read more

Finally had it. The guy was shaking his head at me as I was asking question. Like I'm stupid or something. Never eye contact. And I said it. Yes I'm the Asian guy screaming and cursing at your manager and rude employees on beautiful Monday morning. An Old couple was nice enough to witness and spoke for me to manager as it was not only rude but wronged. Shit hope the whole store heard me. So next time they see an Asian or any non white customers. they will treat them better. There I said it. read more

They are overpriced and the employees are exploited by management because they are always understaffed!

Often my wife and I shop at Pavillions but now they closed down Vons in South Pasadena now we have to shop Pavillions it own by Vons. Pavillions have more items than Vons and better quality of the items they carry. The staff are very friendly and also knowledgeable on the Allie and items. read more

I typically don't review grocery stores but the remodel on this location is finished. It's very nice inside. The deli/bakery/wine section have an upscale vibe. If you're lucky you may catch a product sample. In addition to self-checkout stations, they've also added a full-service wine & Spirits department where you'll find some impressive high-end labels and weekly tastings. I love the refrigerated champagne section. I want one in my house! read more

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The customer service here was great!! All the employees were so friendly and helpful! One helped explain the Pavilions app to me and was very patient. Two other employees helped me with check out coupons and wished me a good day. A very sweet experience! read more

Niki is the best store manager ever. She is very nice, super friendly to the customers and her employees. Daniel, another great manager to go to if you need help with anything. As much as Kiki is busy, always makes the time to acknowledge you. Thanks Pavilions team. read more

Stopped in on Christmas (I know, I know) to pick up a bouquet of flowers. I can tell that people generally don't want to be working on Christmas morning, but one of the cashiers completely blew off my mother, who was interested in the price of an arrangement being sold. My mom's English isn't great, and she can be a bit timid, so the cashier proceeded to walk all over her and told her gruffly that she "didn't know". I witnessed the ordeal, got in line, and asked the cashier to send someone over to floral if she didn't know the price. Turns out she was fully capable of a price check. She just didn't want to help out someone with broken English. Shame on you. I remember your face. I will be sure to stop by and get your name to add to this review. read more

Convenient, good selection of items. Had some great service from the produce section the other day.

What a horrible and disgusting behavior from the employees here at the self check out line. I'm currently pregnant so I have been sending my husband to the grocery store for me with a long list. They usually don't have very few registers open so we use the self check out when the line is too long. Today my husband was scanning items right next to the employee who was already looking at everything being scanned, no problem, it's her job. Then said there was a weight issue and came over. Ok, sure no problem. Then she proceed to un bag EVERYTHING that was scanned and placed and going thru every single item. My husband told them multiple times that the weight was the produce yet she snatched the other bag and just kept going thru everything. He was treated like a thief, and while he kept repeating that he'd appreciate the employee not touch everything while coughing and check the weight and even offered to take out the stuff himself she kept saying it's ok, we touched it to stock it and just kept grabbing everything despite offering to help take things out to check. If they have time to do all this maybe they should open more registers so we won't have to self check out. He ended up leaving the groceries behind because after checking, there weren't any issues after all but she refused to help put things back or apologize for being so aggressive and rude. Ain't nobody got time for that! read more

After Vons closed down across the street, I was forced to become a shopper here. At first I was a little hesitant because Vons fit my monthly budget almost perfectly. After a few weeks of coming here and buying practically the same stuff, my monthly expenses increased a little but not terribly. The store is very clean, modern, staff is professional and polite and they seem to always have what I want in stock. Overall I'm very happy to be a Pavilions customer. read more

I always thought it was strange how there was a Vons and Pavillions right next to one another as they stem from the same line- Pavillions being that of a higher caliber. I came here if I didn't feel like going to Vons, if I couldn't find what I needed at Vons, if I missed the opening for the parking lot of the other as I went down Fair Oaks or if I decided at the very last minute that I should really go grocery shopping before heading home, lol. I usually went at night and wish they had more lanes open as the lines always made me not want to go grocery shopping, ha. (both here and Vons!) Maybe there are future plans on including some self checkout stations? These would really help those who go in for a few things and want to head out in a jiffy. read more

I like this Pavilions location. I had not been here in a very long time, but I stopped recently to shop for some food of a group gathering we were having in the area. I purchased food at the deli and all. Bought some sweets and meats for dinner choices. Pavilions have great deals and coupons on some good products. Nice staff and good store. read more

I just wanted to say Thank You again to Matt in the deli. He consistently makes the best sandwiches. The perfect amount of everything in each delicious bite. read more

Well, this has been one arduous week! Losing little Mia (my niece's and nephew's little year old yorkie) to something that caused her to hemorrhage... and a worthless vet in which we sought aid for Mia from. To Losing my mom about 3 to 4 months ago to my own difficult health update. Lol I woke up with a obstinate determination to resist bending a knee to the creature that has stolen my lifestyle and the essence of who I am. Lol I digress... So this morning I had a craving for pancakes and for some ungodly reason potatoes ! Yummy I texted my niece's and nephew's next door and asked if they were in the mood for a epic and comfy breakfast! They each said YESSS!!!! So everything was created with care and craftsmanship .... I pulled out the assortment of syrups that range from the epic MRS. BUTTERWORTH to KNOTTS BERRYFARM blue berry as well as strawberry syrup. Lol I am grateful that I had the presence of mind to gather various syrups last week when I found myself wandering through the isles of PAVILION'S. I gathered my needed items for my pantry as well as the needed must haves for the upcoming weekend. My pancakes were light and fluffy and sensationally delicious! Thanks everyone for another successful necessity run! I'll see everyone next time! read more

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I am thankful for the great customer service I've received from their Meat department and their Deli department. What really stood out to me and I thank you once again for is how i was taken care of two Sundays ago. It was morning, my kids wanted Cesar salad for breakfast from pavilions before their game. I stopped by the deli and was kindly greeted by the lady's attending the deli department. I asked if there was any Cesar salad, the lady was so kind and said "it hasn't been made yet but if you give me a few minutes I can get some ready for you." She was busy along with the other ladies getting everything ready for the deli and she was willing to take the time and make my kids the Cesar Salad. They were so nice, polite, attentive. Thank you read more

A very nice looking grocery store. The store is a little smaller than the average store and the prices are somewhat higher. You pay for the ambiance. Since the Vons across the street closed this is my go to store, however, I do my main meat and vegetables shopping at the Vons in Pasadena on California once a week. read more

leaving a review based on my interaction with the red head girl from the bakery department. the pavilions online website shows that i can place an order the same day (i wanted a tiny cake, literally feeds maybe 2 people). i asked if i can place an order for tiramisu and come back later. she looked at me seriously and said "im not making those today." and that was it. no explanation. she made it seem like she just simply didn't want to work. horrible service, not coming back. read more