I made an appointment at the Southpoint studio last Saturday (my first time). I had the best experience. I was so impressed. Everyone was very knowledgeable, kind and helpful. I had an amazing experience and have received so many compliments. Highly recommend this studio! read more

Had a terrible experience here. Came in for a lash lift, the stylist roughly handled my eyes without gloves and didn't tell me what she was doing at any point. I have had lash lifts before and I understand that it is a process, but it would be comforting at least to the client to let them know what you're doing or why you're putting plastic wrap on your face for example. And then they curl your lashes at the end so you have no way of knowing if the lift was successful until later. Will not be returning. read more

I called in a couple days ago to book my first appointment. The girl I spoke with was extremely nice, she said she was booking me with someone more experienced because that's what I mentioned to her on the phone. Since it would have been my first time there I wanted the best overall experience. I mentioned of I was referred by a friend to see a girl named Brittney. She wasn't available, which was fine, I said anyone pretty close to her level would work for me. She booked me for Friday 12/29/17 at 3:00pm. I called in today, 12/28/17 to see if any appointments opened up earlier than the 3:00 for Friday and the girl who answered said that I never made an appointment. I told her I did and she said there wasn't anything for me on the books at all...She was a bit rude and didn't act like she wanted to book me another appointment. I also put my credit card on file the very first time I tried making an appointment so I felt very uneasy with the situation. read more

Today I had an appointment to get my lashes done. It's something I've wanted to do for a while, and I've recently seen several of my coworkers sporting them who all got their lashes done here and had fantastic results. I was prepared by the woman I spoke with over the phone that a first time appointment would last about two hours, and was told to come early and without any eye makeup on so that I could fill out paperwork and be ready for my appointment time. I arrived about 10 minutes prior to my appointment which was plenty of time, and was greeted both by my lash expert & the receptionist, both of whom were very friendly and made me feel at ease when I arrived. After filling out a pretty self-explanatory packet (have I ever had lashes before, have I ever been allergic to lash adhesive, etc), I was then shown the different styles of lashes that I could choose from. I was then shown to a restroom and instructed to wash my eyelashes and eyelids off with their antibacterial foaming cleanser to remove any oil or makeup residue that might have been on my eyes, and told which room to go into. Here's what you can expect your first time: LOTS of tape is involved. You will at times wonder if you are actually being experimented on by aliens. Yes, I'm kidding. Not about the tape though. Your lash expert will first put some kind of little adhesive pad on your bottom lashes which is super awkward at first (but not at all painful), and then will begin the process of taping your eyelid down so that it is taut enough that he or she can see all of your lashes to attach your extensions to. The application process of the lashes itself is easy. Once you get used to that feeling of having the tape on your eyelid, you forget its there and can just relax. The only part that was mildly surprising was when my lash expert had to "separate" lashes that wanted to stick together. It again was not painful but it was the first time I could actually feel something happening on my actual lashes. Now, let me get onto the review of my lash expert. I do not know how to spell this man's name which makes me feel awful as if I am not doing him justice, but for the love of god could someone please give Derek/Derrick/etc a gold freaking medal in lashes? Not only was he extremely prompt (which I appreciate since I am in a similar industry for work) but he had a very charming and fun personality which made the time I spent with him in the room extremely enjoyable. But we ladies don't go to places like Amazing Lash Studio to have good conversation, so let me just tell you that when I saw my lashes I could've kissed him straight on the mouth. They are PERFECT, and I mean PERFECT! Not only that but he was extremely efficient and quick and my appointment definitely did not take him the full 2 hours. I was with him for about an hour and 20 minutes in the room getting lashes applied. If you come here, try to get Derek/Derrick/etc, he was wonderful. If you are using any oil-based products on your eyes currently, their product line might be something you'll want to invest in. I could not afford to spend the money on both lashes + tip (I tipped $20 for a full set for those of you wondering how much to tip) AND product, so I decided to hold off on product. The reason why is because for the first 48 hours after your lashes you cannot touch nor get them wet at all, so product I figured could wait. However as I said, if you're using products that are oil based or have alcohol or anything in them that might break down the adhesive, they have an entire line of cleansing pads, mascaras, lash & brow gel, etc, that are all water based and meant to be safe with your new extensions. I had a really positive experience here and will definitely be back in 3-4 weeks for a fill. read more

Nothing short of AMAZING! My friend gifted me a lash appointment for my birthday recently and I decided to give the location at Southpoint a try. As soon as I walked into Lash Studio I was met with a warm welcome. The front desk was really informative and seemed as if they were happy to be there, which made the nerves I had settle a little. Zariya applied my lashes and was so gentle that I FELL ASLEEP!! Once she finished and showed me in the mirror I was met with big, voluminous lashes. I barely recognized myself, I mean these lashes made my rather dull eyes, POP. I was so impressed that I booked my next two appointments. If you have been skeptical about trying Amazing Lash, don't be their new lashes are phenomal! read more

Absolutely horrible service. The techs use too much glue and attach the lashes to your eyelid if they feel you don't have enough lashes. Their placement is horrible. My left eye is almost completely bald from being pulled out by clumping lashes. They would clump on the day after I got them done every time almost without fail. I would be charged to fix THEIR mistake even if I came in the next day. The last time I went there the tech got glue in my eye and the left eye was already clumped but I was too irritated to request for them to fix them just to mess them up again. I had double vision for two days. I'm convinced they do this on purpose. Just absolutely horrendous service. Tried to be patient with them but they have tested every last ounce of my patience. read more

I went here a week ago to have my first set of eyelash extensions. Everyone I encountered was accommodating and professional. The studio is spa like and tranquil. My technician was Courtney and she explained the entire process and what to expect. The lashes are amazing! Can't even feel them. No mascara needed after never leaving my house without mascara...ever. The first 48 hours you are to forego makeup....I didn't even miss it because of the lashes. The best place "to get your lashes on". Thanks everyone! read more

Saw Brittney today needing some TLC on my lashes and that's exactly what I got. I had a late afternoon appointment but she gave me the attention I deserved and gave me great advice on how to maintain my lashes. Nice chat during the process! She had to correct a few things but did so in a professional manner and made my lashes come to life. They look AMAZING! Made my next appointment with her before leaving. :) read more

I've been here a few times now and love them. Derek is great and friendly and makes it go by fast. I've been very happy with my lashes. I read a review here which described it and made me try this place over the others. I barely have to wear much eye makeup at all with my lashes and they aren't pushy. I will be back read more

I went to Amazing Lash Studio on my daughters recommendation. My first full set was almost gone after 3 days. I called the Studio and the owner or manager was very kind and courteous. She offered me a full set of lashes no cost (minus tip of course). I am so happy with the end product! I love my lashes and did become a member. I think my first technician was new to the process as it took her 1 hour where it took the second technician 1 hour 45 mins to complete the full lash process. The second tech was awesome! I did become a member and hope all of my visits will be as pleasant as my second time around. read more

I had my appointment on saturday and i was put with a senior stylist because it was my first time getting extensions. Everyone is very friendly. The process was very short and only took an hour which confused me because it was supposed to take longer. I felt like she was rushing through doing my left eye after my right eye took probably 45 minutes. The end result was good but i didn't realize until i was home that my left eye was much more sparse than my right eye. They looked like completely different styles and since then i've had eyelashes come out only of my left eye none from my right. I am very disappointed. I do wish it would have turned out better since i got them for my birthday next week. read more

This place is a total rip off; be very careful when you sign the agreement for a membership. There are rules that require you to show up in person to cancel and they are eager to continue to bill you monthly for services that have not been provided. read more

I cannot recall the last time I was so impressed with a service provider as I was today at Amazing Lash on Fayetteville. The studio is immaculate and attractive, the staff are extraordinarily helpful without being at all pushy, and the service was absolutely top-notch. Cameron, one of their Master Stylists, did my lashes and I can't stop looking at them. They feel weightless and they look gorgeous- even better than when I do my own mascara (and I'm a mascara perfectionist). Cameron was very friendly and she made sure I was comfortable and at-ease. Truly an excellent experience. read more

Update- the manager here really cares about the customers and took the time to reach out to me to fix my lashes and now they look a lot better and i love them wish i didn't have a bad experience here but i will be going back to give them another try read more

I had decent interactions with the receptionists and clinicians each visit. However, the manager at this location is extremely unhelpful and rude. I temporarily froze my account for three months via email and was unaware that the account would automatically renew at the end of the three month period. When I saw the charge after the end of the account freeze, I immediately called in (without using a service that month) and asked if I could get a refund since I was unaware of the policy. The receptionist was quite nice and said she would tell the manager. Fast forward a couple days, and I still had not received word. I go there in person at 11AM (the receptionist tells me that the manager usually gets in at 10AM), but she's still not there. I wait another hour, and finally leave, asking the receptionist to give her a message. I receive a call from the manager rudely stating that she can't do anything about the charge. I let it go since I should've read the contract more carefully, but still feel that the business is sneaky. Then, next month, I see ANOTHER monthly charge despite the manager telling me she would cancel the subscription. In terms of the actual service, I would not recommend it. The lashes look very heavy and unnatural and fall out after only a couple days-week. I've had my lashes done in New York before and that was a far better experience. read more

I have been going here for over a year and suddenly something changed. I recently got a full set and in three days they completely fell out, I have pictures of them in my sink. Every time I brushed them , more and more fell out. I was afraid to brush them. I went back (5 day) and my stylist was honest and advised that Amazing Lash changed their adhesive and she herself was not happy with the new adhesive and she has had many redo's. What's worse is that they CHARGED me to fix their mess. Come on Amazing Lash, step up when the mistake is your adhesive and your clients are having to pay for your change in product!!! Needless to say, I terminated my services with amazing lash.. read more

I had an appointment at this location at 9am. I sat in the lobby for 30 minutes. The front desk staff was unprofessional about the whole situation. No one said anything to me until I got up and asked about my stylist. Unfortunately, no one was available. Long story short, my lashes were done 1 hour later and the staff seemed unpleasant during my service. Never again at this location. I will NOT recommend anyone to this studio location. read more

I love coming to Amazing Lash Studio to get my lashes done. I used to wear strip lashes that you glue on everyday and always had to carry glue with me, just in case it was windy and/or rainy and my strip lash started to lift. The ladies and gentleman at the front desk are always so welcoming and friendly. I've been getting my lashes done for 6 months now and I highly recommend my girl, Cherish. Cherish is always educating me on the care of my lashes and how to make my natural lashes stronger, so my artificial ones last longer. My natural lashes are straight and fine/weak and can't hold a curl whenever I curled them. Cherish educated me on the specific lash style that would be best for my natural lashes. Since they are a little weak, I don't do the more fuller lashes because they don't stay as long. Even though my artificial lashes are not super duper long, they are long enough to make a difference. Plus, if I want a little more "oomph" to my lashes, I just use the mascara they sell in the studio. It's fantastic! I always have a wonderful experience here and will keep coming back to see Cherish. read more

This place keeps getting worse. I went into studio and explained my past issues. Per Yelp I was advised to ask for Randi. Well, guess what happened? Randi is no longer there. SHOCKING! I asked to cancel my drafts and they told me that a manager would have to contact me about that. No manager on site during the middle of the afternoon! I'm just going to contact my bank. read more

Buyer beware!! I have lash extensions from a different aesthetician that have lasted 4-5 weeks when I was on vacation in Houston. I was excited when I saw that amazing lash opened. They hit all the important points using single lashes etc. however these lashes lasted k my 2 days!! More than 50% had fallen out in the space of 2-3 days. I returned multiple times for revisions etc. nothing worked. I cancelled my membership with no problem explaining my concerns but was charged for an additional month. I spoke with the front desk and manager. I was even willing to pay for the pro-rated number of days. The owner was supposed to call me back-never did! read more

The facility is beautiful, and clean. The staff is polite and considerate. My first visit was great extremely successful - and the lashes stayed on for over three weeks. I was perfectly satisfied, and though I choose not to become a member I returned to have lashes done for a special occasion. I was told that what I requested, a fuller look would cost more, but no price was quoted so I assumed it would be reasonable. It turned out that because I wasn't a member the price was approximately $350. I thought - well, this is expensive but it will last and look great. I was so disappointed that my eyes itched every day for the first week, and now after less than a week most of the lashes on one eye have fallen out and several on the other side - though I'd done the same thing I did the first time wearing swimming goggles in the shower so they wouldn't get wet etc. I'm sorry to write this, but it's unlikely I'll return. I'm really balanced between a 2 star - experienced better at the same location, but not 3 which means A- OK, as it didn't feel like everything was OK. read more

The girl I had did a good job but I didn't know it was going to be painful, my left eye I'm not sure what she was doing since I can't see but I'm assuming she glued my real lashes with the false ones and didn't like the look of it and I could feel her ripping out my real lashes in the process and this happened numerous times throughout the process on my left eye, not once did she apologize and she most likely knew that it hurt cause my eyes kept tearing up. Then when it was finished she told me to open my eyes and I could barely open them because my right eye was partly glued shut and a whole bunch of tears came flowing out. How she separated my eye was just using her finger on my lid and my lower lash line and pulling them apart (u can imagine the pain) I didn't want to say anything to the receptionist as there were people sitting in the front and I'm not one to make a scene so I kept to myself. But if that's how they're completing ur services by pulling out ur real lashes and I gotta lay thru that pain every 3 weeks I'd say it's not worth it. Doing ur research and maybe choosing a good technician to do ur lashes at this place will probably be a better idea. read more

I have had some negative experiences with this place in the past, for instance they have on multiple occasions cancelled my appointment out of the blue the day of. However, after my last experience I still believe they deserve 5 stars. They had cancelled my Friday appointment an hour before and had me reschedule for the next day. I was a little annoyed because the appointment they scheduled me for was with a master stylist therefore I was gonna have to pay more. This had happened in the past however they waived the extra fee, this time they said that was not an option. However after I went and got my fill in I went to pay when the receptionist informed me that her manager was taking care of the entire bill not only not charging me the extra fee for the master stylist but also not charging me for the fill in. Glad to see this establishment has a manager that cares about the clients and was willing to do such a kindness for me after being inconvenienced. Will be coming back here for awhile and 10/10 recommend Cherish! She is amazing!!! read more