There wasn't a line. I was helped right away! returned my sister's equipment and my own. Damon was…read moreable to decrease my monthly bill by $25! He was super nice and helpful. I overheard other representatives providing great service to other customers as well.

Spectrum is the absolute worst... constantly outages.. sub par internet. I wish I could give this a…read morelower rating. From front to back it's the absolute worst internet company to deal with. Advise going with absolutely anything else over Spectrum. I really don't understand how these people are still in business

I am very surprised that I am leaving a 5-star review for Spectrum. With zero expectations, I went…read moreinto the store to replace my legacy cable box. Of course, there was zero legacy inventory available, and the only way to solve the problem was to contact corporate or try to hunt down inventory by visiting multiple physical stores. After hearing my problem--especially since this was the second store I had visited that day--Tony Zelaya stepped up. He was able to solve my issue and transition my account from Time Warner to Spectrum with zero interruption. This type of customer service is exactly what motivated me to leave a 5-star review. I don't think workers nowadays really care about customers, but this proves otherwise.

I have owned my current residence for 23 years. Over this period, I have received multiple mail…read moreoffers from Spectrum for Internet. I have never answered any of them, as I have been satified with the AT&T Internet service. Tonight during dinner time (~18:45) two Spectrum representative came to my house. They did not ring the bell, but loudly knocked on my door. I told them they had interrupted my dinner, and I was not interested in any door-to-door sales. I told them to leave, but they continued to talk about their offers, asking what time they could return, etc. I told them again that I had no interest in their products, and that they should leave. After a few minutes, I noticed they were still on my door step. I opened the door again and told them they were violating the dinner hour, which is of value to my family. My wife and I have worked hard for what we have, and our dinner time is one of the few periods of the day we can relax together. I told them that such practices are not welcome and make it difficult to defend capitalism. They continued to try to make offers, and I had to order them off my property. This type of activity makes a poor impression on anyone of even moderate sensability. I cannot see why Spectrum allows it. In Germany, even if door-to-door sales are legal, it is heavily frowned upon societally during dinner time, and companies have been warned about the negative effects of such practices. A reference to this: https://ecommercegermany.com/blog/ruhezeit-quiet-hours-in-germany/ When I was in college, I was employed (part-time) in motor vehicle sales. I was even trained in sales by a contractor for one of the major motor vehicle companies. I was quite good at it, even out-selling the other sales staff on certain days. After I graduated and had a full-time engineering position, the franchise owner asked me to stay on, which I did for a few years. If a person indicates that they have no interest in a product, and anything sold door-to-door, it is best to thank the person for their time, and move on. What was previously my awareness of Spectrum's existance has been tranformed into a definite antipathy.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

Visitation Rights: Been here a handful of times over the years. Either to return/pickup equipment…read more(Router/Modem/Cable box), or to pay a bill. Wait Time: Wait time can be long. The last time I went to the shop, I waited about 2 hours. I would suggest to make a appointment for the day you're planning to visit the shop. Background On Visit: Came to the shop to return my old modem instead of returning through UPS. The reason for that was because I wanted to know for sure that I returned it. Ambiance/Decor: Ambiance is nice with limited amount of seats Service: Service was snail place when I last went to the shop last week. They were understaffed where there would be 2 - 3 reps working at one time when there is a total of 5 workstations. Recommendations: It would be nice if they had a express line for pickup and drop off of equipment. Something simple like that shouldn't take two hours to return.

Based on customer feedback and local reviews covering both the retail store (834 E Valley Blvd) and…read moreresidential service in the Alhambra area, Spectrum's key areas for improvement fall into four primary categories: 1. In-Store Queue Management & Equipment Returns * Streamline Quick Drop-offs: Customers frequently report long wait times at the local store just to return modems or TV boxes. Implementing a dedicated, self-service drop-off kiosk or express return line would prevent routine returns from backing up behind lengthy sales consultations. * Reduce Kiosk Bottlenecks: Mandating detailed account sign-ins on store tablets before acknowledging waiting customers creates unnecessary friction, especially when staff availability is visible. 2. Network Consistency & Weekend Reliability * Peak-Hour Stability: Local residents report recurring speed throttles, intermittent packet loss, and service dropouts during evenings and weekends. * Symmetrical Speeds: With more users working from home in the San Gabriel Valley, standard cable upload speeds (typically 10-20 Mbps) struggle to keep up with increasing demand compared to emerging local fiber options. 3. Billing Transparency & Promo Expirations * Predictable Long-Term Pricing: Customers frequently cite steep price hikes once 12-to-24-month promotional rates expire. Spectrum could improve trust by clearly communicating scheduled rate step-ups in advance rather than surprising subscribers with sudden increases. * Less Friction on Retention/Disconnections: Ending service or adjusting packages often requires navigating high-pressure retention scripts and upsells rather than straightforward, respectful account adjustments. 4. Localized Support & Communication * Multilingual Staffing: Given Alhambra's demographic diversity, expanding bilingual customer service options (especially Mandarin, Cantonese, and Spanish) across in-store staff and phone lines ensures clearer communication regarding contracts and troubleshooting. * Proactive Outage Alerts: More accurate, automated text updates during neighborhood maintenance or localized outages to prevent unnecessary technician appointments and store visits.

Charter internet ,TV and phone,all 3 in one only 29.99 each.they do time warner cable ,dish…read morenetwork....also if you want camera , speaker,professional design.....

Finding internet was a pain, but this guy made it fun. He gave me a great price on a router and…read moreprovided me with the best deal out there.

We've had Directv since it became available, at first we loved it, but through the years there has…read morebeen a progressive decline. Their customer service center is nothing but script-reading representatives located outside of the US, you encounter nothing but difficulty getting issues resolved, and you end up with charges being added from month to month that you did not authorize at all. Time to seek our television entertainment business elsewhere.

I've had DirecTV since its inception. It was always great with fantastic customer service. Then…read morealong came AT&T. Since then it has been one nightmare after another. Horrible service, constant disconnections and attempts at putting the blame on someone else, etc. and it takes hours and hours to try and get something resolved and even then, 9 times out of 10, nothing is resolved. After decades of having their service, I finally had to say goodbye. All because of the complete incompetence that is AT&T.

Let me tell you that Nojan is da man!…read more We redid our family room and moved the location of our tv to our new built-in cabinets. I needed the satellite cable rerouted and brought through the wall and also wanted all the cables from the satellite box and Xbox fished through the wall from the cabinet so they wouldn't show. I asked him if he was able to run an Ethernet cable from my router in the front of the house into my crawl space and into back room for the tv. "No problem!" He asks me if I wanted an Ethernet switch so that I can also have it hooked up to the Xbox. Hell yes! He had the switch in his truck already, along with the coax and Ethernet cable and connections. 1 cable for 2 different devices, who would've thunk it. After several days with this setup l have to say EVERYONE SHOULD GET THIS DONE FOR INFINITELY BETTER NETFLIX, AMAZON PRIME VIDEO AND GAMING. No more wonky WiFi delays and buffering. Highest definition streaming videos. According to my son, online gaming lag disappears. Nojan has been doing this for 30+ years. He's nice. He's polite. He's tidy. He did everything I asked for and offered upgrades to things I didn't know existed. And his prices are beyond reasonable. $$$ :)

Satellite Entertainment Express and the owner, Nojan, are exceptional!…read more We've moved around town the past 8 years and Nojan continues to be our go-to for our satellite installation and sound system for our home. He is readily accessible and always responsive to any of our questions and needs. This prices are the most reasonable and more than anything, you can TRUST his services. Something I believe is critical in this line of business. We've always been more than satisfied with his services and highly recommend him for your needs!

Sad to see this location have such a low rating! Personally, my experience at Spectrum was great! I…read moream moving to a new house, so I needed to sign up for their service and receive a new router and modem. I decided to pick it up since it was going to be faster, so I went to the Alhambra location to pick it up. It was fairly quiet so I was helped right away. The guy who helped me was really nice and made small conversation, so I wasn't just waiting there in silence which was nice haha. He pulled up my order and put everything I needed in bag. He also included additional cables just in case I needed them for set up. He mentioned that there was a 24 hour service number I can call if I ever needed help setting up. Overall, I had a great experience in the store. Ive been using Spectrum for the past 2 years and I haven't had any real problems. Sometimes it does get spotty but itll reset within a few minutes which is no big deal to me. I also like their online portal. It made everything easy for me.

Waiting forever just to drop off a return. Not even a self service, and not even a representative…read moreto guild or greet customer. Is it expensive to hire a representative? Busines are playing ton of money to do service with you and this is what you return your clients.

We got a bid from Don since family members had hired him on a few different occasions to set-up…read moretheir home as well as an office with dependable and high quality internet, video and other low-voltage services. After reviewing proposals by the other two bidders, I could already tell that the other two were both lacking in terms of product knowledge and creativity. Don, however, spent time asking questions about exactly what our vision of the perfect home was (relative to internet, music, security and all) and how we spent our time on each low volt supported time of service. Only after that did he begin proposing ideas and then he put forward his fairest price. We did a major renovation and had the opportunity to pre-wire and our goal was lightning fast internet capability in every corner of the house as well as music and security camera zones that were well thought out as well. We got all of this and more from Don and his outstanding team. Henry and Ishmail were excellent installers and consultants and were so courteous and helpful that we miss their visits. The highlight for me, other than the outstanding service we received, was that they helped me for the first time in my life get a truly universal remote (including Apple TV and everything else). I used to always have just one system or function not perform via previous universal remotes, but we now have everything very nicely on one remote, including our Apple and all other devices. Further, we can control all cameras and music with ease on our phones. Lastly, Don has gotten right back to us on all subsequent questions and special requests...thank you!

From the owner: Data network, tel communications, CCTV cameras, custom home / commercial audio and video systemsread more