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    Galaxy Satellites

    5.0 (1 review)
    Open • 9:00 am - 9:00 pm

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    15 years ago

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    Spectrum - Renovated Lobby

    Spectrum

    (97 reviews)

    Based on customer feedback and local reviews covering both the retail store (834 E Valley Blvd) and…read moreresidential service in the Alhambra area, Spectrum's key areas for improvement fall into four primary categories: 1. In-Store Queue Management & Equipment Returns * Streamline Quick Drop-offs: Customers frequently report long wait times at the local store just to return modems or TV boxes. Implementing a dedicated, self-service drop-off kiosk or express return line would prevent routine returns from backing up behind lengthy sales consultations. * Reduce Kiosk Bottlenecks: Mandating detailed account sign-ins on store tablets before acknowledging waiting customers creates unnecessary friction, especially when staff availability is visible. 2. Network Consistency & Weekend Reliability * Peak-Hour Stability: Local residents report recurring speed throttles, intermittent packet loss, and service dropouts during evenings and weekends. * Symmetrical Speeds: With more users working from home in the San Gabriel Valley, standard cable upload speeds (typically 10-20 Mbps) struggle to keep up with increasing demand compared to emerging local fiber options. 3. Billing Transparency & Promo Expirations * Predictable Long-Term Pricing: Customers frequently cite steep price hikes once 12-to-24-month promotional rates expire. Spectrum could improve trust by clearly communicating scheduled rate step-ups in advance rather than surprising subscribers with sudden increases. * Less Friction on Retention/Disconnections: Ending service or adjusting packages often requires navigating high-pressure retention scripts and upsells rather than straightforward, respectful account adjustments. 4. Localized Support & Communication * Multilingual Staffing: Given Alhambra's demographic diversity, expanding bilingual customer service options (especially Mandarin, Cantonese, and Spanish) across in-store staff and phone lines ensures clearer communication regarding contracts and troubleshooting. * Proactive Outage Alerts: More accurate, automated text updates during neighborhood maintenance or localized outages to prevent unnecessary technician appointments and store visits.

    Visitation Rights: Been here a handful of times over the years. Either to return/pickup equipment…read more(Router/Modem/Cable box), or to pay a bill. Wait Time: Wait time can be long. The last time I went to the shop, I waited about 2 hours. I would suggest to make a appointment for the day you're planning to visit the shop. Background On Visit: Came to the shop to return my old modem instead of returning through UPS. The reason for that was because I wanted to know for sure that I returned it. Ambiance/Decor: Ambiance is nice with limited amount of seats Service: Service was snail place when I last went to the shop last week. They were understaffed where there would be 2 - 3 reps working at one time when there is a total of 5 workstations. Recommendations: It would be nice if they had a express line for pickup and drop off of equipment. Something simple like that shouldn't take two hours to return.

    BAI Connect

    BAI Connect

    (835 reviews)

    Sherman Oaks

    I've had Bai service for 5 years. I'm completely satisfied with service and technicians. Today Sal…read morearrived on time, was thoughtful when he asked if he should remove his shoes. His service was quick and with a smile. Thank you Sal M and thank you Bai.

    This is the WORST internet service I have ever had. I thought Spectrum was bad, but this is even…read moreworse. Anytime you call it's a minimum of a 1 hour wait before speaking with someone. I pressed the call back feature and that call went straight to voicemail even though my phone accepts calls from unknown numbers. I called back the number provided to me. After an hour of being on hold, I was connected with someone who told me to restart my router- even though my building does NOT have physical routers as our wifi comes with our building. She then told me she was from the SALES team and would connect me with someone from the tech team. After being on hold for over an hour, I was connected with someone else from the sales team?! Luckily, Bernadette was initially from the tech support team and was able to actually do something and restart my router from her end. Thank god for Bernadette or I would have thrown my phone over my balcony. Although in the end, there is nothing you can do besides restarting your router. Bai Connect/Zentro is the WORST, DO NOT GET THIS PROVIDER. I can guarantee all these 5 star reviews are FAKE from people in their company. This internet provider is a SCAM. At least At&T or Spectrum has actual people able to help you or send technicians. I would NEVER get this internet service again.

    iTalkBB - Nice store nice people.

    iTalkBB

    (29 reviews)

    Poor service, quality, and communication in customer satisfaction. If a customer is paying monthly…read moredues for a service and is receiving less than average quality in their content, then why continue the service. My family enjoys watching streaming shows from iTalkBB, however there is plenty of aspects of this company that I need to point out. 1. When the streaming box is turned on, the quality of the image would change from color to black and white. I thought it might've been the television quality at first that is affected, although when I switch to a different channel, color resolution is normal. 2. When I asked for an agent that can speak English, it takes them hours to call me back before a technician is able to assist. Sometimes I wouldn't get a call back at all. 3. Be careful with the information you provide this company as I have received SCAM calls through this company which tells me that they have been selling customer information without our consent. 4. When I engage in conversation with an agent, I get the feeling that they dont even want to work with the customer to resolve their issue and making them feel like a total idiot telling them information that is absolutely rhetorical. Overall, I would give this rating a negative review. Please do better with training the staff to have better customer service and improve the quality of the service otherwise customers will be throwing money away like it's meaningless.

    This service doesn't work at all. It has crazy amount of real ID verification requirements with you…read morepassport in Arcadia when you buy it and strange photo upload requirements once you are in China. On top of this, I bought the SIM card in May and I was just told (after I arrived in China) they won't be able to active the physical SIM card until mid July! Not sure who this service is for really, it's certainly not for tourists. Save your time and just pay for international Roaming!

    Galaxy Satellites - isps - Updated September 2026

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