Worked with Cindy at Slater Glass and Mirror and I only have positive things to say about my experience. Product - semi frameless, custom shower door. Extremely happy with the door, makes our older shower look much more up to date. Service - excellent service from Cindy. She was friendly and honest. Speaking to her on the phone was always pleasant, you can tell that she really wants the best for all customers. In addition, scheduling for the measurements and install was easy and timely. They called when they said they would and showed up when they said they would. Installation was done very well and the gentlemen even helped clean the tiles before installing. I believe his name was Rudy, he was very nice. Highly recommend this company. read more

It took a long time to get our replacement panes from Millard, but they were installed promptly and professionally. Teng is great to deal with, and we would go with Slater again. read more

Needed a specific glass made for an outdoor table that previously broke when moving and I found slater glass in Arcadia. I previously did have an issue with Cindy, but then Vivian ended up emailing me and followed up with what I needed. I ended up going to the company with my table for measurements and Vivian took care of me and helped me all the way through. My glass on my table looks great! Regarding all the negative reviews, Cindy was definitely a bad apple for Slater Glass. It's much better now. Give it a try, and work with Vivian. read more

Slater Glass & Mirror - My custom tempered glass for my outdoor table. - Windows Installation Near Me - Arcadia, California

Excellent customer service, Slater Glass provided custom cut glass within a day and called me to pick up. Very helpful!

Customer service, needs improvement I contacted them through there website. Pointless. I had to follow up with a phone call. They had zero clue what my order consisted of. Not could they give me a quote within a reasonable time. But that's not all! It baffles me... How do you run a glass company with only 1 person that cuts glass? read more

Requested a quote for a window replacement via phone. Sent an email with picture of the job and my contact information. Never received a return call. Would not recommend this business due to their extremely poor follow through. read more

I see the negative reviews are related to Cindy and the Customer Service provided by Slater Glass. Cindy must be related somehow because otherwise there would be no reason to keep such a person as your main conduit with the public. She is highly disagreeable and has been very unpleasant to deal with (on multiple occasions). The last time I spoke with her she said "Let me TELL YOU how this is going to be." Not exactly what you want in Customer Service. Slater will promise the world...like measuring digitally to ensure the exact fit of a bathroom mirror in an old house with uneven walls. In actuality, they used a tape measure and when the mirror was short on several sides put black tape (unevenly) around the wall to mask the unevenness. The mirror is now adhered with mastic and nothing can be done. If you want a very high standard of quality...this might not be your place. read more

I called Slater Glass & Mirror to get a quote and Cindy calls me back telling me that because I'm about 30 min drive (about 15 miles) from her that whatever bid she provides would be more expensive, like $200 more, due to the extra drive time. She told me because I am that far, she said for me to measure the windows at my house myself and for me to tell her the locations of the windows and then she will give me a quote based on my measurements and the info I provide. I find this absolutely ridiculous. Every other window contractor I called was willing to come out (even those who are farther from me than a 30 min drive) to measure my windows to give me a quote. I rely on window professionals to provide the right measurements. I am by no means a window expert and hence I'm calling for YOUR services?! This call from Cindy was astonishingly stupid from Slater Glass & Mirror and I definitely won't be using their services obviously. read more

Cindy was great! Very helpful and on top of things. I requested their services at a very busy time but she was upfront about how busy they were but she said she'd do her best to get our project going. Within 2 months our mirror was finished and looked GREAT! Cindy gave us honest advise without trying to upset us something we weren't interested in. They managed to get a large mirror through a small space and their prices beat out others we looked into. read more

Slater Glass & Mirror - Our simple, yet perfect mirror! These guys fit a large mirror through a small space. Fast and efficient! - Windows Installation Near Me - Arcadia, California

Great with communication! Had a huge window that needed to be replaced. Came out quick and measured window for accurate estimate. Took all of an hour and a half to take damaged one out and replace it. Oh and Cindy who I was in contact with is simply AWESOME!! read more

Slater Glass & Mirror - Window replaced. Looks perfect can't even tell it's a different window? Excellent work . - Windows Installation Near Me - Arcadia, California

Cindy was helpful. She gave an 'estimated' quote over phone based on my exact measurements and exact product and service I was looking for. When called back to pay and place order, the guy asked for 25% more. The outcome was great! read more

Cindy and the team did a great job! We had a problems with one of the trim pieces but they made sure I was 100% when the project was done--and I AM!! Thank you for helping create a luxurious master bathroom shower for us! read more

I called around to get some glass cut for a broken window and nobody answered the phone or they said they were not sure when the glass cutter would be in. Finally I called Slater, I gave them the dimensions and they said come on in it will be ready when you arrive. I found the place, picked up my glass and the sold me some putty and they gave me enough pins to set my window. The glass fit perfectly. I will only get glass from Slater. They were awesome!!! read more

I had a burglary situation and had 2 broken glasses on 2 doors. I called around and could not find anyone that could help. Fortunately, I found Slater. They game me an estimate on the phone after I measured the windows. Then they came over the next day to do a detail measure. Two more days of wait later, such that they can get the tempered glass replacement of my windows, and they came to fixed the Windows. The final bill was slightly cheaper than the original estimate. I am very pleased with the work and would recommend them to anyone, not that I hope anyone would have my situation. read more

I needed to get a 3 pieces of glass cut to put on top of 3 different sized tables. I found Slater here on Yelp and called to get a quote. Cindy, who answered the phone, was super friendly, very helpful and confidently knowledgable, making recommendations on the edges, corners, thickness, etc. The best part was that the 3 pieces were ready the next day and was much less than I was expecting to pay. Great experience all around! read more

The team at Slater is great. They are always there to answer my questions and ordering from them is quick and easy.

My dog decided to get ferocious and try to eat the gardner's leaf blower. In the process, he busted out one of my living room windows. I called Slater's on a whim to get someone to repair, they called me back first thing the next morning and set up an appointment around my work schedule to get the repair done. The guy showed up early, prepared, and though I had given inaccurate info about the window to them, he was still able to fix it no problem. And it was not expensive! Thank you Slater's! read more

Great product, Custom order finished in 2 days, super helpful front desk staff, looking forward to using their services again.

Let's make it simple. A couple week ago, I had problem with the bathroom mirror with black grey spots. I called a couple places and no one were willing to come out for service. I called Slater. Cindy was so.... helpful gave an estimated over the phone then immediately sent Ivan to come out for the accurate measurement. Due to my work schedule, Cindy was able to arrange the "A" team Ivan and Gilbert back to replace the bathroom mirror the next day. The customer service is exceeded my expectation and the product as well. Slater glass and mirror rocks!!!!!! read more

I just needed to have one of our windows replaced and that's exactly what they did...and they did it professionally, quickly, reasonably, and with great customer service! Since we don't get our windows replaced regularly, I had no idea who to trust so I went on Yelp and I was lucky enough to find Slater Glass. Hope you folks choose them too! read more

Horrible customer service. Supposed free estimate is over the phone. Will not come to my home to give inspection, estimate and to discuss options. And the callback is the next day. Slow and rude. read more

Highly recommend - great customer service. They were able to come out the same day to assess our situation and came back shortly the same day with the part we needed to fix our commercial door. We were in a time crunch so we really appreciate their fast, friendly and efficient service. The technicians were very professional and personable. Phone service was great too - very friendly and great follow up. So rare in service companies these days. Thank you to the team at Slater Glass & Mirror we will definitely keep your number on file for the next time we need your services!!! read more

Ivan and Mo did a great job installing our new bathroom mirror! They were on time, friendly, courteous, and efficient in their work. Oh, and they left the area spotless before they left! Cindy, the office coordinator, is great to work with also! read more

My review is for Nick, he is an awesome client of mine, but he is also so knowledgeable in his field , that if you need any windows, shower doors, glass office walls etc........................Slater Glass & Mirror is the best for the job. read more