I rarely leave negative reviews--especially for small, family-owned businesses--but after a year or so of unresolved issues, I feel it's important to share my experience.
We hired this company to replace all the windows in our home, hoping to support local. The window product itself is decent, but the installation and customer service were a huge disappointment.
Despite having excellent credit, we were told we didn't qualify for financing--only to later learn they never even pulled my credit. It felt misleading and pressured us into paying cash without transparency.
Installation was careless. I had just completed new floors and painting. They said furniture could stay, but their minimal coverings didn't protect our home. Cutting windows from inside with saws sent glass into bedrooms, damaging freshly painted walls.
The day of the install was so upsetting--glass was everywhere. I recommended a different approach to cutting that would have reduced the mess, but one of the installers told me it would "take too long." I was so frustrated I had to leave my own home just to cool off.
We cleaned for hours, wiping down walls, vacuuming, and picking up shards by hand. We don't wear shoes indoors, so glass throughout the house was a major concern. Even now, after a year or so, we still find glass in the yard--dangerous for our 6-year-old.
Measurements also seemed off across different windows. Some were made noticeably smaller than the openings and "filled in" with whatever trim would cover the gap, while others were handled differently, with no consistency in approach. This left the windows mismatched in appearance. Some of the outer trim--which isn't even real wood--is already warping and bending. The company also had to return to redo sloppy caulking and touch up paint around the windows after the initial install.
So far, one window has an obvious mechanical issue, and others had screens or parts that were damaged during install. Despite detailed phone calls, techs came out multiple times for the wrong windows. I had to walk one through the problem over the phone before they admitted it. I was told it would be fixed, but months later, nothing.
Neighbors asked who did the work--I told them I couldn't recommend this company. They were never clear in communicating exactly what we would be getting. When you hire a company for a major project like this, you expect them to explain the product and process in detail--especially since most homeowners aren't experts. That clarity was missing from the start, and it showed in the end result.
If you go with them and your windows are retrofit, expect a lot of filler plastic on the inside to make up for large gaps--and expect your original window openings to be reduced in size. At final payment, we shared our experience and concerns, but there was no acknowledgment or care from them at all. read more