(This review includes a response to the business owner's reply) I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver. read more

Really affordable pricing to replace 4 of my windows! Art provided a quote for one window and then came out with an installer to measure 4 windows and provide another quote. After signing the contract the windows were ordered and arrived in about 3 weeks. The installation team worked quickly and Art was there to see it complete. Retrofitted the windows to fit in my existing frames to avoid having to work on the wall. Added the grids to match the style of the old windows since I have a condo and HOA would probably have an issue if not everyone's windows matched since it's a shared building. read more

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1. Reply via Yelp was super fast, gave a quote right away. Was definitely one of the more affordable options. We only did one window and they do not have a minimum requirement, unlike many other companies. They answered my questions and was very honest about soundproofing, weatherrpoofing etc. 2. Someone came and measured the window, then gave an exact quote based on precise measurements 3. Emailed contract via DocuSign 4. Ordered window - waited about 2.5 weeks for the manufacturing 5. Once complete, the team came the next morning to install (only 45 minutes and minimal noise) Overall the experience was so easy. Will definitely be using for our other windows as we upgrade. read more

Paul's Windows - New double pane window, much more soundproof than before and keeps heat out - Windows Installation Near Me

I was referred to Paul's Windows by a good friend of mine who's longtime friends with the owners of Paul's Windows. I was put in touch with Rob who described the process and answered my questions. He was a no pressure salesperson which I appreciated. The quote he gave me was reasonable so I chose to go with them. After I put the deposit down, it took 3 weeks for the windows to be manufactured and then they scheduled the install day. I was told they'd arrive between 8-9am and they arrived right at 8:30am. This wasn't a big project (7 windows) so they finished by 2:00pm. The new windows look great and I love how easy they slide open/closed. My only criticism is that once they arrive with the windows, they do another set of measurements and trim some of the vinyl from the windows for a precise fit. But they trim on site using a miter saw so it spews millions of tiny vinyl bits everywhere. They swept up what they could but it was still an explosion of white microplastics everywhere. If it doesn't exist already, someone should invent a handheld miter saw that has a vacuum attachment so that any bits that are sawed off gets immediately sucked up for tidier cleanup and less environmental impact. read more

Paul windws replaced two of our old windows. The windows were on the third floor of our condo. They did a great job with our installation and were responsive to all of our questions. read more

Paul's Windows - New windows - Windows Installation Near Me

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I am so glad I finally went through with retrofitting my windows. It took 3 years, a bunch of 18 year old fast and furious wannabes in my neighbourhood, and a pandemic that made most of us work from home, BUT it's done. Fabricio was quick with my original quote and right away i knew this was the company I would work with on my budget. Through all my many correspondences, I only had to follow up once or twice (keeping in mind these are busy people). I upgraded the thickness of the window glass for extra sound protection and it was worth every penny. Of course it's not sound proof but the before and after from my original windows is drastic. I can't imagine life before these were installed!! The install was quick, the team was professional and did a great job (a bit chatty but they seem happy doing their job at least!). Overall I would highly recommend. read more

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2 months later we are still happy with our windows. They required a 10% deposit to order the windows. The estimated date for windows to arrive was 4 months. We went with our instinct and trusted Fabricio. Thank goodness, we only waited 2 months. Fabricio was nice and professional. He gave us quotes to compare between pacific windows and Milgard. I think they are decently priced. The price difference wasn't much so we went with milgard retrofit. About $600/window. The crew of 6 came. Each guy had individual jobs. They covered the floors and cleaned after themselves. We are satisfied with the overall outcome. I highly recommend and support this small business. read more

Paul's Windows - Grid French doors - Windows Installation Near Me

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Fantastic install crew! 5 stars to Eddie and his team for the installation this past Monday on 16 large windows I've used Paul's windows before to replace old wooden framed windows that easily popped out and they did an excellent job. However, this installation was much more labor intensive. We had old steel frame windows, so all 16 windows had to be cut out. Before they even started to remove the windows, they did so much prep work to protect both inside and outside areas where they were working. They covered all the furniture with plastic and covered the floors with tarps. After the install, they vacuumed the floors, meticulously cleaned all the windows and walked me through all the windows to insure I was satisfied. Shout out to the crew member in the attached photos below, who cut out the windows. He, along with Eddie were always so polite, and doing so much more to insure we were happy. Highly recommend them! read more

Paul's Windows - Windows Installation Near Me

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We got our windows replaced today and we love them! The team replaced 10 of our windows including sliding glass doors and a huge front window! They were quick, efficient and even cleaned the floors and windows by the afternoon! Will definitely recommend them to our friends and family! read more

Very happy with the whole experience of getting windows from this company. From the initial inspection to final install and post install clean up. They communicated the fact that Milgard delayed timeframe due to Covid (understandable and beyond their control). But they were worth the wait when they finally came. I appreciate Rob , Javier and his crew. The install went smoothly and efficiently. They cleaned up after themselves too. Very much appreciated. Paul's Windows is definitely "recommend -worthy". read more

Paul's Windows - BEFORE - Windows Installation Near Me

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Dealing with contractors can be anxiety provoking. Especially when you're not there to verify the work that they do! I used Paul's Windows to help my in-laws retrofit 5 windows in their condo. Since I no longer live in the area, all of my interactions with the company were over email and phone. Fabricio was my contact, and he and other employees were always quick to get back to me whether it was for the initial quote, to schedule appointments, or to answer the million questions that I had. Fabricio sent me a virtual quote based on the rough measurements that I provided, but of course after I'd decided what windows I wanted, he visited the condo to take accurate measurements. Paul's seems to specialize in Crystal Pacific windows. Those are probably just fine, but I opted for pricier Milgard windows because they're a more well-known brand. I actually requested a quote for both, and both seemed reasonable. After ordering, it took about a month for Paul's to receive the windows from the manufacturer. According to my in-laws, installation went smoothly. 5 guys showed up and finished in about 2 hours. When I visited a few weeks later, I found that the crew did a solid and clean looking job. The only minus is that one of the windows is a little hard to pop open, but it's a fairly large window, so this might not be uncommon. Note that while Paul's accepts credit cards, they charge a 2.5% fee for this. The fee was not assessed when we used a card to pay the 10% deposit, however. Altogether, we're happy with how things turned out. If only all the contractors I've dealt with were this reliable! Milgard windows carry a lifetime warranty, and Paul's provides a 5-year warranty against installation defects - all the more peace of mind. read more

Just finished a window replacement project with Paul's Windows, our 2nd time working together. Big thank-you to Art for helping me assess what we needed and for managing the project. Eddie and his team did an awesome job on the installation - they were courteous, efficient, clearly very knowledgeable and skilled, and they cleaned up after themselves. And, Paul's Windows was able to replace a very old, dated window that I had been advised had no replacement. Can recommend them with confidence. read more

This is a review of their business practices, since we ended up not needing to purchase. We reached out about a patio French door replacement. Art asked for the dimensions and gave me a very reasonable quote over the phone. He then said they needed to come out for a formal measurement. Here's where you may need to be a little patient - they organize measurements by neighborhood, so just keep staying in touch with Art to find a time. When Art and his installer came, his installer spent extra time looking at the door and showed me how to adjust it. Problem solved! And at no cost (I plan to buy them lunch). I have had multiple other vendors out, and they were all more expensive and didn't try or know how to fix it. They are honest and fairly priced, what more can you ask for. read more

We got our windows installed on Saturday. We love them. Made such a huge difference. Heat is staying in and no drafts. The windows are beautiful. Rob is a fantastic guy and his crew came in and installed the windows. We are very satisfied with the work. Thank you for everything. read more

Paul's Windows - Windows Installation Near Me

We have been using Paul's Windows for close to 10 years. We own a 1950's era apartment window with old aluminum louvered windows, and have been gradually replacing them with new dual-glazed, energy efficient windows. Paul's Windows team has this down to a science!!! They come and measure very carefully - (after close to 55 window replacements there has never been 1 mistake), and the order is placed. Even with supply-chain delays, the lead-time was a few weeks less than they quoted, which really helped get the vacant apartment back on the market. Installation is always smooth and well choreographed, and clean-up is meticulous. Highly recommend them. read more

Poor customer service. After being told someone will reach out to me by the end of the day, I had to follow up with the company at night to ask what happened. After finally connecting and having them come out, I had to text and email them multiple times for a week. I was finally given a price with no other information except paperwork will be sent the same morning. After another week passed, I asked about the estimate and was told they don't service my area. Why would they even come out to my home and waste both of our times? Why give a quote? Why spend two weeks of time on this before finally sharing this information? Would not recommend based on my interaction with this company. read more

Paul's Windows just replaced 17 windows in our house and we couldn't be happier. Rob, our sales associate, was very communicative, quick, no pressure, and professional throughout the process. His initial consultation was thorough, and he was patient in showing us the various options and finishes for windows. He sent us a quote right away, and scheduled detailed measurements within a week. He also dropped by with frame samples. Fast forward 4 weeks later, the install crew, led by Javier, came to our house and replaced all of our windows in about 6-7 hours. They laid down fabric protection on the floors and left very little dust. The windows all look very plumb and clean, and they did a great job at framing out the windows (not the moulding, but the wood frame to seal off the vinyl frames) and priming them. We appreciated that Rob stopped by during the install to ensure things were going smoothly. I'd highly recommend Paul's for any window needs. For reference, we replaced all of the cheap, vinyl windows that came with the house (some of which the hardware and screens were failing) with Milgard Trinsic windows in Bronze. They are much better quality and open/close so much better. read more

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Paul's Windows is great! I requested an estimate for a 3 window project, and Art stopped by the following day. He was very friendly, and I felt no pressure in an decision making. On the day of the job, the crew arrived on time and were very friendly, clean & helpful. They estimated the job would be 2-3 hours, but were finished in under 2. I would highly recommend Paul's Windows. read more

Fantastic crew polite professional hard workers in and out and one day very impressed I would definitely recommend this company read more

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My husband reached out to several window companies and unfortunately, there were not many who can replace/install just one window. Most companies require a minimum of three or four windows but we were thankful Paul's Windows provided services to any number of windows needed. We worked with Art through text messages and was quite responsive. Art arrange one of his guys to stop by and obtain the necessary measurements in order to know the accurate pricing and date of installation. Unfortunately, there were times where my husband had to follow up with Art in order to know status or updates. It's possible that Art was multi-tasking or handling several things at once. However, Art was still able to respond when needed. After getting the actual pricing, we placed an order for the window needed and unfortunately took four weeks to get it, which seems to be normal especially with all the requests they're receiving due to the unforeseen rains we've had in late 2022 and early 2023. Once the window was received, we scheduled the installation date. Installation crew did a great job and was very clean and thorough. Their job was so clean that our other newly installed windows did not look as good. We are happy with the results and more thankful that Paul's Windows are able to accommodate a single window replacement. Thank you to Art for being accessible and responsive, and thank you to your installation crew. read more

The experience was great from beginning to end. Setting up the appointment to get a quote was super easy. Rob was very responsible and patient when answering my question. The quote was very reasonable. I got a total of three estimates. Once it came to install, Javier and the crew were great. They stayed within the time frame and cleaned after themselves. I just asked Rob for another quote for another project and the same experience has continued. I'd encourage you to ask for a quote and see for yourself. read more

I contacted 4 contractors for bids. Paul's Windows and 1 contractor quoted almost the same price, and 1 quoted $1000 high, and the other one quoted way too high. I decided to go with Paul's Windows. They took the measurements and ordered the windows. Then when the windows were ready from the manufacturer, they came and installed it real quick. Quality windows and quality job. I am happy with the results. read more

Paul's Windows - nice windows - Windows Installation Near Me

OK, I was you about a few weeks ago researching yelp for the cheapest best place to get some new windows for my condo. YOU HAVE TO HIRE THESE GUYS. This vendor the most reliable and competent contractor, i have ever worked with in all my years of home improvements. ITs a small family owned business which i love. I had checked about 7 other window companies doing my due diligence for pricing and overall reviews on yelp. I decided on Paul's Windows cause they were one of the cheapest, but also because the Fabrisio, the main contact, stuck with me with all my questions, and got back to me within a day. HE IS SO ON TOP IT. He always responded and if he couldn't he would followup with a timeline. The installation was effortless. I live on a 3rd-floor condo, and they filled out all of the annoying paperwork and sent it back and was always very communicative. These guys work very hard. They come in a team of four men. They know what they are doing, and they got 3 large windows done in three hours with no problems. It's​ A MIRACLE! I am going to suggest them to all my friends and use them for my next house project. I'm so happy! I was just dreaming about this for a while and i he was able to make it happen with his low prices! DO IT! read more

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I contacted several contractors for bids, when looking for replacement windows for my rental property. Paul's windows offered a quality product and their pricing beat everyone else by close to $1000 for the exact same windows. Their crew showed up on time, and they did quality work during the installation. They left my work site a little messy, when they left, which is why I gave 4 stars versus 5. In spite of that, I would use them again!!! read more

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I had a great experience with Paul's Windows. I needed one bedroom window replaced. They got me a quote right away and told me they charged half up front and half after installation. Their prices were far more competitive than any company I contacted. The day of installation they worked very efficiently and had the job done in an hour. They even helped me move all my furniture back in place after I rearranged the room so they could work. read more

Paul, Rob and the crew are true professionals. Rob came to my house a few times knowing I was still undecided on who I would choose to for the job. I believe he spent more time walking me through my project than it took to install the windows. I never felt like I was dealing with a salesman and I was constantly updated on the project from the time I placed the order until they arrived to install. The installation crew walked me through the installation process and didn't begin working until I felt comfortable that I knew what was happening. They were clean, organized and thorough. The job was quoted to complete in 8 hours, but they finished in 6 hours. Their work is amazing and their pricing is even better. I had six other companies come to my house for quotes and it was such a waste of time. Don't waste your time and just call Rob at Paul's Windows. read more

I contacted Paul's Windows in August 2018 to come over for a measurement and price for my 2 doors and 2 windows. The representative Fabrico showed up on time and took a measurement said he's going to text me about the prices. He did in a timely matter. But the prices was over my budget. Review is based on customer service a solid 5 stars. I would of loved to do business with them but could not afford it at this time. read more

I had a small project, I only needed one window installed in our master bathroom (a privacy sliding window). I was very surprised to find out how difficult it was to get a reasonable quote. Apparently many window companies (and handymen) aren't interested in such a small job. The quotes I received were outrageously high. I seriously considered doing the job myself. But then I got a reply from Art at Paul's Windows. Art was quick and professional. He answered my questions, he scheduled a team member to come out and take measurements, and the best part was the quote was exactly what I was hoping for. I will definitely use Paul's Windows in the future for all my window needs. The way they handled my small job indicates how great they'd be with a large job. And again, the quote far outshined the competition. I highly recommend. read more

10 window replacement and we were thrilled! The entire service from start to finish; Rob, the crew, the quality, the install - were all beyond exceptional. Thank you so much! read more

Art and his team did a fantastic job with our balcony sliding door, I would highly recommend them. The entire process was easy and quick (installation within a few hours). read more

Okay. Seriously, I am blown away by Paul's Windows. I had a great initial experience with them. In my first review, I mentioned some pricing concerns, but that was at the very height of the supply chain insanity, and they really did try their best to communicate with us, so I should have had more patience as the whole world happened to be on fire in that moment. And their team was so clean and professional, the installation went great, so smooth. This was our first major home repair, and I've worked with other companies to do other repairs since, so now I appreciate what a freaking gem Paul's Windows really is. I just wrote an update on my initial review that mentioned some super minor concern with the caulk peeling on our windows now that it's been a while since the initial installation. I immediately got a response from the company asking to come take a look at it. This was a minor detail in a five star review update, they could have let it slide. But they didn't, they called me immediately. So, now I just needed to update my update! I'm a little older and wiser, and I know how insanely awesome that is that a company would be so responsive to their customers. I will recommend Paul's Windows to anyone and everyone... ever because it's SO evident that they really do take pride in their work, sell quality products, and are the definition of going above and beyond. read more

So, it started when my huge picture window in the front of the house cracked from top to bottom. I quickly looked up a few window places and called them for an estimate to replace that big window and possibly all the windows in the house (an additional 11 windows). A couple of the companies required a minimum of 4 or 5 windows to quote. The front window alone was like 5 windows. I wanted to reconfigure the layout so it was more functional and attractive. Paul's Windows gave me the least hassle. Very pleasant to deal with from start to finish. I sent a msg via Yelp and received a prompt response. Next, I spoke with Rob who scheduled a date with me to come by for the estimate. After receiving 4 quotes in total we selected Paul's Windows based on price and friendly service. They were my first quote and I wanted to choose them right away but I felt better knowing I had other quotes to compare. Windows were on order and we selected a date to install. Little did we know at the time that SoCal would be hit with its biggest storm it had seen in a while. I started to get nervous as the day approached with news stories of all the anticipated rains to come. Paul was great with keeping me informed. Turns out there were only light sprinkles forecasted for the day of install and this time the forecast was right. So window installation went as planned. Javier and his team arrived on time. Install went quickly and smoothly. All the old crank windows were replaced with new energy-efficient ones. The team assisted with moving a few things if it was in their way, and they made sure everything was put back in its place. Awesome clean-up job. (I think my house was cleaner than when they arrived). Very professional finished look to each window (Thanks for the paint touch-ups. Good thing I had the paint in my garage). The reconfigured front window looks beautiful and the bedroom that needed a cut-down turned out better than I expected. Overall, we are extremely pleased with our new beautiful windows. Now...just have to get new window treatments. Thanks for the great job! read more

Paul's Windows - Front window. The huge 8 ft x 6 ft glass cracked in half. Needed to be replaced. Took the opportunity to reconfigure the layout. - Windows Installation Near Me

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This review is long overdue. Needed new windows about 3 years ago and found Paul's Windows on yelp. Based on their reviews, decided to give them a call... they were our first and only call. Came over within a day to show us samples, supply a general quote (which they were right on the money with) and a timeframe. 2 weeks later, we had all windows (1 large main room, 2 bedroom, 1 small hallway and 1 small bathroom) on our house replaced within 6 hours! 3 years later, we've had absolutely no issues. read more

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OMG!! Why dod I wait so long to get new windows done. Oh yeah now I remember. The places that I had come out and do estimates were so overpriced I could not afford it. My girlfriend asked her friends since she's a realtor who is the best and most recently priced company for windows and Paul's was the number one answer. I have them come out and give me an estimate I could not believe the price they quoted me. It takes several months for them to order the parts due to Covid and freight shipping they called me on Friday and said they'd be out on Tuesday. They showed up right on time and believe it or not they were done in less than six hours with nine windows. The crew was awesome and they went the extra mile to make sure everything was done correctly. I highly recommend Paul's windows for any of your window needs. At least get a quote from them before you tackle the project. Can't wait to turn up my stereo to full blast and no one will hear me outside!!! read more

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I'm so glad I found Paul's Windows. After calling around and getting other quotes, they won me over with their amazing customer service and hard to beat prices. I spoke with Fabricio over the phone and he gave me a ballpark estimate of the cost. I decided to go with half the windows in my house for now. A few days later, he came with Javier to take measurements. I gave a deposit and we scheduled an install date. He was always quick to respond to any of my questions and concerns. Excellent communication! On the day of installation, Javier, the lead installer, came with his crew to do the job. The guys did such a great job from start to finish. They did 7 pretty big windows in just a few hours! I am very happy with the end result! Definitely going to call these guys again when I decide to finish the rest of the windows in my house. Strongly recommend!!! read more

I cannot believe what an incredible job they did installing our windows. Extremely professional. Knowledgeable, and efficient. You cannot beat their prices anywhere! I received 6 different quotes and they had the best quality of windows for the price. The windows they use have been around for a while so the warranty should be good when needed. They are quick at responding to any questions. Most importantly, the windows are just beautiful! Cannot say enough good things about them. read more

Paul's Windows - Windows Installation Near Me

Had a truly amazing experience working with Art. He was quick to give me a quote and then was very patient walking me through all my options and the process. Turned out costing less than I was expecting and the installation couldn't have been easier/quicker. Can't think of a time when someone so exceeded my expectations. read more

I worked with Rob on replacing 3 windows in my house. Rob was low pressure and very knowledgeable. The price was great and the install went smoothly. Very happy with Paul's windows! read more

Paul's Windows - Before - Windows Installation Near Me

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This review is long overdue. I got Paul to redo half of my windows in my current home a while back. You're only as good as your employees and for once, I am impressed with his crew. It was almost as if they had a share in the company itself based on their professionalism, quality of work, and communication- I cannot say this about any of my 6 separate contractors I've hired in the past 2 years to remodel various areas of my home. About 2 weeks after the install, someone broke one of our brand new window. I contacted Paul and he immediately ordered the new window and as a sign of feeling bad, he even gave me a discount because it was so soon after the new install - I didn't even ask for it. I am currently in escrow of a new home and I had him come over for some measurements of some of the windows to be replaced. With my budget in mind we went over the windows and after his inspection, he advise me to NOT change them! He informed me that they're still in good condition and since fall and winter is coming up, I shouldn't have too much issues in losing energy. He said we can revisit the idea of changing them out before next summer and he suggested I use the budget for nice new shutters! I was speechless. These actions can only come from someone who understands customer loyalty and free advertisement. Without a doubt, there is no reason to compare other companies - Paul is your only choice when it comes to windows for your home. He'll give you sound advice without even thinking of making money. I tell all my friends "hey if you need a window guy, I've got him- don't bother looking around." My only gripe is that Paul AND his crew do not do other remodeling services because I wish I can have them remodel my entire house! read more

I started fixing things around the house, and I finally took the plunge and decided to change my windows. I picked Paul's Windows from Yelp, and I couldn't be happier!!! I got in touch with Rob. He came over and looked at all the windows and gave me an estimate. He was very calm, straightforward, professional, no pressure, answered all my questions / concerns (thanks Rob!). The price was very reasonable. I went for the Vista Plus windows. What a difference new, high quality windows make! I didn't have blinds on my windows for about two weeks, because of interior paint (I told them to just take them out). My little office's window has no awning so it gets direct sun exposure. My old windows were double pane also, but the heat around my office window was unbearable. In comes Vista Plus and it's just room temperature around the window even with direct sunlight. Amazing!! On the day of the installation, Javier, Eddie, and the crew came over. One reason I was hesitant of changing my windows is the time it might have taken to change all 21 windows. Well.... this installation crew did all 21 in about 5 hours!!! Wow!!! All the tarps were laid down on my wood floor. Javier went from window to window testing each one of them. After the installation, they wiped the windows AND the frames clean. Another person swept all the floors (didn't really make a mess in the first place, inside and out). They loaded up all my old windows and the security bars onto their trucks. I was just left with a clean house and brand new windows! Almost forgot. It was 104 degrees on the day of the installation, but this crew still worked so efficiently. Thank you guys! The new windows match perfectly with my new paint! read more

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