Use them all the time for vacuum servicing. They are the best in town, only people we use! read more

Went out of their way to repair my 'Spot Lifter' ...were friendly, efficient and extremely well priced Just happened to go there after another vacuum cleaner business to me they couldn't help...thank you very much for your help because it's nice to see someone who still believes in customer service no matter how small the job read more

We have a Hoover that is several years old. It is one of those fancy Wind tunnel ones that are self-propelled (we inherited it). Recently it started to give off a burning tire smell. I usually fix things myself but didn't want to hassle with spending time diagnosing it and then ordering parts. Took it here for an estimate. Got the estimate the next day, seemed reasonable to me given the work involved. I approved the work on a Saturday and it was ready for pick up on Monday. Service was good, ownership was present, the help seemed stable and knowledgeable. I'd use them again. read more

Friendly, and knowledgeable staff. I came in with a vacuum cleaner special I saw in one of the weekly ads. I thought to myself "Who gets a vacuum cleaner tune-up?" At first, I thought this was another marketing ploy to get me to come in and upsell me unnecessary products. I thought about it and thought to myself "Well, I did pay $600 on a Dyson vacuum cleaner!" What is $24.95 for a Dyson tune-up?" I had noticed my Dyson, after a few years, was not as aggressive in picking up particulates! Anyhow, I learned, the Dyson has a clutch assembly with two bands which control the brush assembly and suction. I could not replace the band only. I was disappointed, but understood. I had the assembly replaced. My Dyson is now back to its original glory. The folks at All Vac took the time to explain to me how bad the powdered carpet cleaners were for my Dyson and the importance of changing the filters every few months. The powdered cleaners are abrasive and wear on the vacuum's components. I was given other alternatives which have less of an adverse impact on the vacuum. Overall, I am completely happy with the service I received. The four stars results from the cost. I paid $120 to restore my Dyson. Perhaps, this is my fault, or one should expect such costs. I suppose this is no different than buying a luxury car and having to pay $40 for an oil change rather than $14.95. Come by and visit the folks at All Vac and breathe a little easier at home when you see the difference a tune up makes on your vacuum. read more

Same day repair of my chewed off Dyson cord...and on a Saturday too!!! Expedited repair, dropped it off at 12p picked it up at 4:15p all in the same day! Everything works perfectly again! I am a very happy camper and highly endorse this company and their service! read more

Loved the place. Had my Bissell vaccum cleaner dead on the brush. Diagnosis was done in a flash, quoted economic price for fix and executed in a moment. Appreciate all the flashy service and friendly staff. Definitely recommend to have all your vaccum cleaner repairs. read more

This vacuum repair shop is absolutely awesome! Excellent customer service; extremely knowledgeable and helpful. I went in there with my 4-5 yo vacuum looking for new brush roller. Not only did they have the part in stock, they also helped with installing it at no extra charge. They also taught me how to properly clean it (apparently I wasn't doing it completely) and gave me preventative maintenance tips. The lady also pointed out a few replacement parts to "keep a eye on" that "simply wear out over time." I love my vacuum and feel GREAT knowing that a shop like this is available to not only help me get the parts I need, but also educate me on it's proper maintenance. I learned soo much from them after only a few minutes, I felt like I should have tipped them! :) read more

Anyone needing intercom or central vacuum should contact Brian at ALL VAC in Plano! At their new location 3198 W. Parker Rd. 972-964-8793. They also service regular push units as well. We just had Brian out to service our intercom and he was very efficient, comprehensive and knowledgeable. He came with what we suspected was a repair part but found it only needed cleaning! He did not try to install the part or upsell a new system as it was not needed. He took extra precautions to keep the house clean and cleaned up completely as he left. Brian is an excellent example of quality service and reasonable pricing. read more

Great work and customer service. They made my 20 year old vacuum work like new and charged a fair price. I couldn't be happier.

They were Ok. They have fixed my dyson twice but the last time we were replacing the cord and they told us 2 days. When we called 3 days later they told us Monday (this was Saturday). We were very unhappy because it had already been days. They called back an hour later and said it was ready. Kids of annoying it obviously doesn't take too long but they didn't do it when they said they would. Other than that it was fine. read more

They have had my vacuum for 3 months now and every time I come to pick it up it's still NOT ready! They don't track the machines very well and confuse one job with another. Only hoping that what I get back at this point works! Luckily just using this one as a backup to our new Dyson or I'd be really ticked!! read more

Took my Sebo canister vaccum to All Vac on an early Tuesday afternoon for the advertised tune-up special of $32.99. I had called the day before just to check the price and also see if I could pick up the vacuum by Thursday afternoon because my housekeeper was coming on Friday morning. The lady that helped me when I dropped it off on Tuesday tried to charge me $59.99 (for a tune-up ?!?!?!) and when I mentioned the the price they had advertised on their website she asked me if I had a coupon. There was NO mention of a coupon on their website. She was also acting very a bit odd; I think she got caught trying to see if I was stupid enough to pay $60 dollars for a tune-up. I call that "crawfishin'". Normal vacuum cleaner tune-ups are between $30 and $40. Anyway, she then said they'd do it for that price (thanks a lot) but I told her I'd need the vacuum by Thursday afternoon because my housekeeper was coming on Friday morning. She didn't say much. I think she was just wanting me to leave because I caught her trying to over charge me. Anyway, Thursday came and went. I never heard from All Vac. Saturday came, still no call from them. I just went back and picked up the vacuum. The lady that initiallly helped me wasn't there. A young man was helping me and kindly fetching my vacuum upon request but never asking why I was picking it up and the repair wasn't done. Wow..........seriously. I wouldn't trust these guys to install a replacement bag. Try AAA Vacuums in the Lake Highlands area.........way, way more knowledgeable and professsional AND honorable!! read more

I was recommended to this shop because my usual vacuum repair shop wasn't equipped to do the repair I needed. The shop that I usually go to said that they would repair my broken power cord for around $20,but they couldn't figure out how to do it because it's a newer model cleaner. I went into the shop and the manager she went ahead and asked what I needed I told her exactly what I needed stating that the machine was not mine so I needed it to be fixed exactly as it was with a brand new power cord and I need it to be checked to make sure it worked. She seemed like she understood very well and she told me that it would be ready in a few days, only her price was around $55 for just the power cord. Since this is not my machine and I did want to give it back in perfect working condition I want to head and paid that amount. A few days later I got a call back and I had my father pick up the machine. The very first time I used it I got no more than five minutes into cleaning before I looked down and noticed that in my hand was a piece of cord that had a big split in it.As annoying as this was I simply figured OK I will call the store and they will replace the cord because obviously there has to be a defect. However this was not the case, I went into the store very calm as I was sick at the time and had almost no energy. I asked if I could talk to the manager The same lady that I had talk to before came out. Very calmly asked her about how the vacuum was repaired because the cord had already broke in the very first time it was used. At this point I really expected good customer service and expected that she would want to help me fix the problem instead she was very quick to try to blame me for breaking the cord. As I try to explain exactly how it happened and exactly why I brought it back and believed it was a defect she talked over me the ENTIRE TIME. I myself have been a manager and I know for a fact I would never speak over a customer the way that this lady did I had to three times in the middle of our conversation ask her if she was going to let me finish what I was saying before she spoke over me again. Again as the power cord being broke was an annoyance the way that this lady acted and treated a paying customer was unacceptable the only reason I am giving two stars is because the rest of the employees were pretty nice and they did good work when I brought it back. I am especially grateful for one of the employees that actually apologized for the inconvenience that was a lot more than I got from the manager. I will admit they did finally resolve the problem but I still will not be coming back here. read more

A series of miracles: Miracle 1--Normally a cheap skate, I sprung for a $400+ Dyson vacuum cleaner my wife wanted; Miracle 2: I registered the vac with Dyson after buying it, instead of just throwing the warranty card away. It broke after 3 years. Miracle 3: Call Dyson, they have everything on record, and give me the address of All Vac. Miracle 4: They repaired everything, on time, for no charge. Unfortunately, with the average level of service I normally get, from everything to cable tv to cell phone to whatever, a manufacturer standing behind its product, and a repair shop doing as the same, seem miraculous. Anyway, 5 stars. read more

I do not recommend this repair shop. They cracked my Rainbow Vacuum while putting a latch on it. After working on it for 15 minutes came out and said it was cracked. I told them I had never seen a crack and they should have shown it to me before the work. I know I would have seen the huge crack that is on it now. read more

I highly recommend this company. They repaired my two Simplicity vacuum cleaners (while I waited), charged a very fair price, and was professional. I had two vacuums and the employee helping me (a woman) got the vacuums out of my car refusing to let me carry one. She was very kind, courteous, helpful, and precise. When I need a new vacuum, I will go to All Vac for that purchase. read more

All Vac installed my MD Central Vac in my new home. This was one of the best things I ever did, they did an incredible job installing and installed the perfect unit for my home. I'm very happy. read more