No one wants to have to call an AC repair company, especially in the Texas summer heat, but if you need to, call Nicks. The fan on my outside unit stopped blowing and after failing to diagnose the problem myself, I called Nicks. Great customer service upfront and I got the incredible Chris to come out and help. Turns out the contractor failed and Chris, being his amazing self, showed me what was wrong, how he figured it out, and more. I honestly cannot recommend Nicks enough. They're honest, kind, and fast, and will continue to be my AC go-to's. read more

Well unfortunately Nicks Air Service is gone and has been taken over by Dun-Rite which is a fairly large company.. I needed service on my A/C unit Dun-Rite showed up with 2 service trucks and 2 Tech's /salesman they did troubleshoot it and then proceeded to show me my new system options$$$$ Sorry I like the small local guy that gave me outstanding service and a price that didn't brake the bank.. Dun-Rites technicians are nice and professional, and can't comment on their work, because none was performed.. read more

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews before calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right. read more

Nicks Air Services - This "upgraded" 18 return air duct installed by Dunrite was not sealed correctly. This was pointed out by another HVAC company. - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

WARNING: This company was bought by Dunrite Heating and Air. Please read their reviews before calling this company.  I had a terrible experience with this company and was eventually forced to file a credit card dispute because I was charged for services that never got started. So the problem I wanted to get addressed was that the exhaust pipe from my attic furnace was collecting condensation and causing a leak. 1. Initial Visit: A technician came out to diagnose the issue. He said that the pipe had to be replaced due to rust and the cap had to be added to the roof end of the pipe because it was completely missing. He charged me $3000 for replacing two sets of pipes. I thought it was expensive but went through with the transaction because of the high reviews on yelp. 2. Failed Service: On the scheduled date, technicians arrived but refused to replace the pipe because my roof was "too steep." I was told they would reschedule with a crew equipped and willing to work on steep roofs. 3. No Follow-Up: The company never rescheduled this service. I tried calling them multiple times but the only response I got was that they would call me back. (the customer service rep was kind and responsive) Do not use this company if you want reliable service or basic communication. read more

Nicks Air Services - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

Once again our AC cut out at 10pm last night so first thing this morning I call Nicks for help and within a half our Rick came out and not only did he show me how to prevent this problem from happening again (after he left) I proceeded to do as he showed me and now the AC is running like a champ. If this happy again, and it will, no need for the service call. Honest, quick and educational. Call them if in need. Now I'm got to retire to my nice cool office! read more

Nicks Air Services - Service Truck - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

We have used Nicks in the past for both servicing and unit replacement. They were one of the best companies to work with as they were always timely, efficient and fairly priced. We reached out to them on Tuesday of this week as our upstairs unit wasn't working. They set us up for the first appointment of the day which we were advised would be about 8am on Thursday with a 8-10am window. Around 9:30 we called as we had not heard from anyone and they let us know there was an install from the night before that wasn't completed and the guys had to go finish up before they would get to us and that we would have someone by 10:30am. At 11 we checked back and were told we "slipped through the cracks" and they had dispatched the team to another location. How do you slip through the cracks when you just spoke to them an hour beforehand? As of now they have no idea when we will get seen and we are 4+ hours past our service time. Apparently we are supposed to be able to just sit around and wait for them to decide when we could be serviced - Not that we have to get to work or anything. Seems like new ownership may want to take a look into their team. We will not be using them again. read more

My AC stopped working last week and within a couple hours my home was around 79 degrees. I tried to sleep, but it wasn't possible with the heat. I did what most people would do, I yelled and complained, then got a hotel and turned the AC all the way up just to make myself feel better. My family couldn't take the heat, neither could I. The next morning I opened YELP and found Nick's Air Services. I called and was told they could be there in the next two hours. I was a bit surprised at soon the tech arrive, but he was there in two hours. It's hot in Texas right now, I mean really hot... so to be clear, it was awesome to have someone come look at my AC so quickly. The tech arrives and he quickly identifies that BOTH AC units are not on. He uses the good-ol volt meter and does his thing, and a capacitor and a couple other parts later, both units are running You never really know how bad you need your AC until you don't have it. I'm glad to say I learned quickly and recovered equally as fast with the help of Nick's Air Services. read more

Had a problem with the cooling of my HVAC and I contacted Nick's based on the glowing Yelp reviews. The call was handled by their answering service and the agent promised a call back for scheduling. Easton called back in under 10 minutes and scheduled to arrive within a couple of hours. He constantly stayed in contact as his previous appointment ran longer. Easton arrived and did a quick check, discussed the issue and pricing. He started the work and was efficient in completing it. He was friendly and helpful thru the entire service. I will recommend Nick's for your service needs based on the prompt same day fix. Trustworthy and reliable for sure. The only reason for the 4 stars is the steep price of the R-22 freon. Understand the price surge since it's not manufactured anymore. While other companies charge considerably lower rates, Nick's may want to take a relook at their pricing. read more

Just like another post I saw, I initially contacted Nick Air service, but it turned out to be Dunrite HVAC. My aging AC had a motor issue, and after researching, I expected to pay around $300-$500 for the motor replacement (the AC motor is ~$150-$300). However, the technician quoted an unexpectedly high price of $1609. I declined the service but paid the $89 service call fee. I decided to reach out to another technician who didn't charge a service call fee. They examined the AC, ordered the motor online, and returned two days later to replace it, all for a total cost of $600. Surprisingly, the 24v contactor was in good condition, despite Dunrite's recommendation to replace it, which left me questioning their honesty. read more

Nicks Air Services - Quote - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

Thanks Nick for pointing out that the older builder grade system we replaced had under sized return air plenum (Air Intake Capacity Low). House is cooling faster now from using the proper size intake. WB. read more

I was basically turned down for service. I am purchasing a older home with an old AC system. I need the coils cleaned on two units and wanted to have the system inspected. I thought Nick's sounded like a good fit based on other reviews. Sorry but I am not waiting until September.... read more

******warning****** nicks air services - is now operated by dunrite services. do not! use them!!! they steal your money! they tell you they have refunded you, then keep your money!!!! i have to get an attorney now. read more

This review is not for Nick's Air. Nick's Air is an excellent company that provides great service and reasonable prices. They are now Dun-rite. These guys are nickel and dime sleight of hand bottom level HVAC installer.Guy showed up to my house for a service call for an issue I had with my thermostat screen. I was told a service call would be 89.99. Guy showed up and quoted me a price of 1399 to replace the thermostat. I told him no thanks politely. I received an invoice for 199.99. When asked why I was told because he did advanced diagnostics. He was there all of 5 minutes. If you are looking for the same level of quality and service of Nick's Air you will not find it any longer with the new ownership. read more

I had originally booked Nick's HVAC, but it looks like "Dunrite" took them over or rebranded or something. I think the crew is very nice, professional, responsive. But I think they overcharge quite a bit - they charge over $500 to replace a capacitor (part runs for like $50-75) and the job is ~30-45 min from arrival to departure for the tech, including the actual replacement, as well as inspection of system and discussion of pricing. read more

Handled a family members issue. Explained what was happening over the phone, technician confirmed what I thought it was. Very nice technician, explained to family member what it was and how to mitigate the issue. Would recommend again read more

Noticed some humidity coming from a wall, figured out the HVAC had a lot of condensation, called Nick's Air Services, Donald came for the service call, turned out the main line was clogged. Donald was AMAZING, he unclogged the main line, vacuumed the water, re-sealed what was needed, documented the whole process with pictures, now everything is bone-dry and taken care of. I had called multiple other companies about this issue and he was the first one who really took care of it, AWESOME service, will definitely keep Nick's Air Service(now Dun-Rite) for all my HVAC needs and maintenance, great value for the price. Thank you! read more

My ACs were not cooling and I called in the morning and by noon I had someone at my house to get things fixed. In less than an hour my issues were resolved. He cleaned the ACs and added freon. Nice work. Thank you!! read more

These guys were awesome! Called nick and he wasn't able to come out himself but aleks did a fantastic job. He was very personable and made a great recommendation on an electrician as well read more

Our AC stopped blowing cold air in the middle of May right as things started heating up. Of course, right? I looked up Nick's Air on Yelp and saw the rave reviews so I figured I'd give them a call... and a call... and a call... and a call. It took a very long time to reach them. It's probably just a fluke of the exact day our unit went out, but we were literally within 2 hours of a competitor coming to our house since they had been much more responsive, and Nick called back himself and was able to have someone out right away. We got great service in a timely fashion, and their technician ended up replacing all of our start and run caps outside (in the rain, poor guy!). Price was about $600 which is never fun, but the take home point is that once I could actually reach these guys on the phone, they were great! FYI they don't take AMEX though, at least that's what I was told in person, which was a minor inconvenience in my case. If the unit craps out or ever needs to be replaced, I'll probably call these guys first! read more

I've been calling the same AC company (I won't mention them in this post) for the past 2-3 years about issues I've been having with our Carrier Infinity system. The service has been fine, but I felt that the issues were never quite addressed. The techs that the other company sent down seemed to lack confidence in working with our AC and I could never get a definitive answer as to why our system wasn't working well. Nick's Air service answered my call right away and our system was diagnosed and fixed in under half an hour (on Easter weekend too). The condenser is on and the vents are blowing cold air - thanks Nick and Rick for your excellent service! read more

We had been suffering in the Summer months for more time than I'd like to admit caused by a leak. We'd add Freon once a year until the Freon would leak out within days...We had called a couple of contractors and none were as responsive or as FAIR as Nicks Air Services. I called and spoke with the receptionist and was immediately contacted by Chuck, who came to the house the next day and gave a is a great price on replacing our air handler. What was even better, his team came in the next morning (Saturday) to install it. Chuck followed up with a phone call and came out to inspect the work. Absolutely incredible service that we highly recommend!! Thank you, Chuck. You will be our go-to HVAC guy from now on! read more

I spoke with Chris on Tuesday about a broken AC Unit and he got me an AC Unit the next day. Phenomenal service for a brand new customer. With how hot it has been this week, I was shocked that he had the time to help me with the installation so fast. If you want great service from a trustworthy individuals, call Nicks Air Services and ask for Chris. I fully intend on maintaining my relationship with them. Thanks, Chris! read more

Once again, Nick's Air Services delivers. I've been using their services a few years now and finally my 14 year old unit went tits up. There was a little back and forth on getting the pricing right and I'd prefer a little more feedback as to what exactly you're getting when your buying a new system, but all concerns were addressed and I feel the owner really cares about his customers. I went with a new heat pump / ac (because I was dumb and bought a house without gas). But either way, the installation was professional and fast, and they fixed some issues that the last installers left behind (not enough return surface area, and more importantly, THE PREVIOUS INSTALLERS DIDNT RUN THE CORRECT AMOUNT OF POWER TO THE UNIT causing the heat strips in the old unit to be under powered and eat my electricity like candy during the winter). They ran a new additional return for me and another breaker to properly power the new unit. They also ran all new suction and that other small line for me. Overall it was a stressful experience as this is my biggest purchase so far living in a house, but I feel like the pricing was reasonable and the expertise and attention to detail that was given is why Nick's Air Services is the best. read more

Not impressed. When we asked them to look at our HVAC for servicing, they said there was a charge for the visit to figure out what was wrong. After their visit, we learned that they had completed a laundry list of tasks that we never approved, and charged us nearly $500 for everything. When we asked them about their lack of transparency before completing their self prescribed list, nevermind our budget or actual original maintenance requests, the owner responded by sarcastically telling us he would take the freon back and we could find someone else. We also had a helluva time getting a receipt from them. It was some weird garbled file that we had to figure out how to convert. Yeah they seemed pretty snarky about that request for a legible receipt document too. Felt like we got scammed. Would NOT recommend. @Owner response about him suggesting I should call him to get "every penny of my money back" (a response now since deleted): Maybe because reviews can't be paid to be removed and is discouraged by the FTC. @Owner response (2nd version): Lol wow. Owner now publishing false and baseless accusations, bringing politics in where there was none in our review, accusing us of being "competitors" when we have customer documentation (Yelp admins, you're welcome to this upon request), and seemingly ignorant of the concept of "moving" or "owners of multiple homes." Unbelievable. It would seem this owner takes an extra-aggressive, stalkerish, total-denial approach to honest, negative reviews of his business. Buyer beware, owner is now threatening to sue us for leaving a negative review. read more

Update: Nick and his technicians have been very helpful and responsive. Unfortunately, when the unit was first installed, the drain stopped up and caused a fault. When the installer came back out, he got the unit working but didn't explain to me that there might be more plumbing issues involved and that it could happen again. Nick has been very helpful in trying to get the situation fixed. This also exposed a bad breaker in my box. Neither problem is, strictly speaking, and HVAC issue, but Nick likes going above and beyond. Hence why I'm changing my review. I'm not giving 5 stars is for three reasons: 1. The installer did not adequately explain that this could be a recurring plumbing issue and that they could help, but it may require a plumber to fix (it's happened twice in three months) 2. The unit works and is efficient, but cools a little slowly That being said, Nick and his team is working diligently to do as much as they can. If we get the drainage issue resolved and this unit stays reliable, I'll revisit this review again in 6 months to a year. A unit like this should be a 10-20 year investment. Hopefully, it'll turn out to be some hiccups at the beginning and then smooth sailing from here on out. read more

Prompt service - from answering phones to arriving on time (and during the COVID pandemic). Respectful, professional, and used a mask as per COVID protocol. So...I call for "HELP! My air is out and my Nest thermostat is not working! (Temps have been cool to decent but THIS DAY it is 86 degrees outside of course). The next day Chuck comes as scheduled, goes straight to the problem..."drumrolll" - the heat/air switch had been turned off (by me when I was in a rush in the attic to get the lights out and attic closed up). Oh my word!! The hubs is shooting darts at me with his eyes, but also thinking why didn't he check all this out first....Oh well!! Chuck had a good laugh with us. We had planned to pay for his time and gas, but he wouldn't charge us. All was good and you bet we will call Nick's for all our heat and air service. Thank you for such awesome (and rare) customer service!!! read more

There is no 0 stars. That's why there is 1. Old A/C unit was 20 years old, inefficient and compressor start capacitor went out. Decided to replace. Made the mistake of calling Nick's. They did have tech out quickly for service and we talked about replacing unit. The deal went south with the installation contractor. Installed the drain line incorrectly (installer admitted it was not done correctly) and flooded my ceiling in my entry and living room. Called Nick and was told they're not responsible. It got heated after that and he hung up on me. He did call back and said he would have the installer correct problem. Just a side not for anyone reading this: I did sign an agreement that said they were not responsible for water damage. But, this was negligence and that agreement is not binding when negligence is involved. Nick should check with his attorney on that. End of story is, installer fixed their mistake and then ghosted me and I was out of pocket for the $2,000 damage. I didn't get a picture of the installer's van or I would mention them by name also. This occurred, I believe, in the summer of 2021. read more

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Great, honest company. Nick tried to walk me through some fixes over the phone to avoid a service call. When we realized I couldn't fix myself, Dragon came within an hour, diagnosed the issue, located the part, and returned in 90 minuets to fix the problem. I was never pushed to replace more than what was needed and felt totally comfortable with the price and service. This industry is full of horror stories. Nick's is the kind of place that shows you how badly other companies try to take advantage of customers in need. LOVE this company read more

Nicks Air Services - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

bonus points for informing me about my issues and not making stuff up. additional bonus points for coming out same day two hours after our call. i have used this service before but am disappointed that I got conned into a $350 bill for a capacitor that costs no more than $20 on amazon. I understand paying for the knowledge and for the upcharge for the service, but $350 for a $20 device all while in the same breath claiming you're not charging me your customary service fee sounds disingenuous to me. read more

Been using Nicks for several years. Always very responsive. They explain what's up -- and will show you if there is a problem. They even helped me one night over FaceTime! Great service. Pricing seems fair. Chuck has been our tech several times - excellent work, detailed, friendly. Thank you guys. read more

I was pleasantly surprised at the service. It took a little longer getting the unit to my condo,but was really not their fault. Ricky came to give me a estimate then the guys put it unit the very next day and I had cold air flowing thru my condo.I am very pleased with their service. nicki moore read more

I could not say enough about how amazing this company has been. My AC went out Thursday night. The technician came Friday morning and new until ordered and installed Saturday. read more

These guys deserve every star they've got; they're knowledgeable, professional, and thorough. In our case (which ended up being a complete system replacement), they walked us through root cause, options, tradeoffs, and pricing, as well as encouraging us to get second opinions and estimates. They've owned the entire process from tearout through tag. Unsurprisingly, they're not going to be the cheapest company out there, but they're cost-competitive, and you won't find a more reliable team to work with. Highly recommended. UPDATE: Going into the summer, we found that our compressor wasn't working. Nick sent out a team immediately to replace the blown relay at no cost, running the part to ground despite serious supply chain issues due to COVID. That's a remarkable dedication to standing by their work. read more

We needed our AC fixed asap. I called Nicks and within 3 hours, he had sent someone out and had it fixed and running like normal. They saved us! read more

Very honest company. Nick is great, I had asked for a quote on inspecting A/C for a new build construction home. Nick advised that it was not needed and that the city would have looked at it thoroughly to pass inspection. His actual advice was that the service was not needed and to save my money. Then he spent a few minutes talking about how to obtain warranty for A/C unit and was nice about everything. Will recommend in the future and keep them in mind once A/C maintenance time rolls around Thanks Nick! read more

Responded quickly and was able to solve my issues easily. Tech was polite and good at his job

I called Nick's air services in the late evening with an emergency and Nick himself picked up the phone and said he would have Rick his air technician be out to my home in 13 minutes !! They resolved my problem within 15 minutes and the price was extremely fair for where I live.......... This company is extremely honest and very professional, you earn my business on the first time call. Thank you very much Nik for saving me and my family during this very hot summer! Antonio Highland Park, Tx read more

Did a great job. Did maintenance on my units. Cleaned out the pipe on one of the units. The other will require a plumber. Gave great suggestions on how to keep my older unit running in top condition. read more

Loved their sincere desire to provide excellent and cost effective repair to my 14 year old AC unit. Chris was great to work with and a wonderful person. read more

I've only used once but they seem to be very reliable and not pushy of added products or services like other HVAC companies out there