This place has a 5 star rating for a reason!! A few months back our AC completely went out. The owner, Dragon, came out personally and prioritized us because we had no AC. He was able to track down the electrical issue and get us back up and running, but was very upfront that the repair was temporary and eventually the system would need to be replaced. We later hired them to do a full HVAC replacement. Dragon came back out with his team bright and early, and they replaced the equipment in the attic and upgraded the outside compressor. Everything was done with precision, they knew exactly what they were doing, and the whole job was handled professionally. Their pricing is very fair. Not the cheapest, not the most expensive, but done RIGHT. And when it comes to HVAC, that's what matters. Absolutely recommend Dragon and his team. read more

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Once again, Dragon Air Services comes through for me. I'm convinced this is the best A/C company in the world. So here was my situation last year and today. Last year, my thermostat kept turning off and back on. I called Dragon Air Services, and spoke to Dragon. He told me to check the little trip valve thing when your condensater line gets clogged. He asked "Are you handy?" 'Yep', "Okay figure out where that condensater line goes to and clean out the crud. Did it, Fixed the problem super easy. Fast forward to today. Same issue happened, so I got my stuff out and cleaned out the clog again; but the compressor wasn't starting back up. Dragon theorized on the phone that maybe the compressor was turning on off on off on off and overheated when the condensation line was clogged... So he instructed me (to save me an emergency call), to hook my hose up and flood the compressor with water for 10 minutes to help cool down the compressor. Long story short, my A/C is now back completely working. When I heard the compressor kick back on, I was like "NO WAY". These guys actually care about your A/C, and they're not out there trying to make a quick buck. I will call them when I have the BIG a/c problems. Dragon is probably one of the coolest people on the planet. You guys are awesome. They are so incredibly smart. read more

Had a fantastic experience with Dragon Air yesterday. Our AC went out the night before, and I called at 8am. They called back within 10 minutes and set up an appointment. Got a call a little later that the tech could actually come earlier than I scheduled. He showed up as promised, was very professional and polite. He quickly diagnosed the problem (a dead capacitor), and fixed it within minutes. Fantastic experience top to bottom. I highly recommend them and will use them again. read more

Update: It's been almost five years since Dragan and the team installed my new HVAC system. I've had two issues since then (furnace outage in a cold stretch and a leak in the line set that was losing coolant), and both were repaired quickly and professionally by the team. I continue to be very happy with my decision to go with Dragan and his support team, and would highly recommend them highly to anyone needing any type of HVAC support. read more

What a great company that does an excellent job with equally amazing customer service! They are a caring business, that is a pleasure to work with! They have honest and fair pricing. I am grateful for their help and will be a customer for life!! read more

I had the good fortune to find Dragon air a few years ago and have always been so happy with their service. They respond very promptly to any service needs. They were able to keep the old unit running for several more years and just yesterday I had an entire system replacement done by Dragon. Specifically, a young man named Corbin was just great. Coordinated everything, great communication, they were there when they said they would be there and kept me abreast of any time variances. Communicated well with an electrician they had a check out our breaker panel etc. and were even able to save me some money on the crane. I can't say enough of good things about them! read more

Dragon Air Services - Crane to hoist new AC compressor onto roof and remove old unit. - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

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Dragan and his team were very professional. He we went through the house and attic and offered recommendations for the heater install - no sales pressure. The quote arrived later that day and was very competitive. The installation took place a few days later - the team was done in a few hours, and were meticulous about cleaning up what little mess had been made. We're very satisfied with the result and would happily use them again. read more

Ethan came out to visit me at 5 a.m. in an early AM emergency when my condenser was not working and our house got really hot following a 105-degree day. He was very prompt and found the problem was an expired capacitor and had it fixed within 30 minutes of arriving. I will definitely use them for future help. read more

Great service from Alex and his crew. They were prompt and thorough in their job. I got the AC replaced at my house and they did a professional job. So glad that we decided to go with them. read more

Responded quickly and communication was great. let me know when I was in the schedule for and called us when enroute. Found the leak in my compressor and replaced it. came back the next day to check the freon. Very thorough. read more

After a very familiar Texas storm my downstairs air conditioning unit refused to turn on. I have always struggled with this particular unit and now wondered if after 9 years my transformer was giving out. I don't typically call on this company, however I wanted to try a different business after many years with Matco Heating and Air. Matco is decent, however getting on their schedule seemed to typically pose issues for me in the past. I came to yelp looking for a backup and potentially permanent HVAC company. I had hoped that seeing positive reviews for Dragon Air would mean an increased chance at a great experience. Dragon Air was very fast to respond and a technician quickly scheduled a time to come out to my house and assess the situation. Corbin was on time, professional, and found the issue to in fact be a failed transformer. He replaced it and I was back up and running. I rated the company 4 stars because while I was happy with the service and response time, I asked for a quote for additional work to be completed, however to this Corbin failed to follow up. It was truly disappointing because I thought this would be a great candidate company for my roster of rockstar small businesses I can count on. Sadly I think this proved to be a "big box" company action. In and out, but no desire to build lasting relationships with customers. read more

Awesome company! Friendly, prompt and professional! This was our first time using them and we were very impressed!

Professional upfront on pricing preformed service as requested. Did not try to upsell me on anything that wasn't necessary.

We are very grateful we found Dragon Air. We knew once we saw an error code on the thermostat with predicted cold fronts days away, we could not wait to get it checked out. Dragon air was immediately responsive and offered same day service but came out the next day for our schedule. Aleks was friendly and got right to work as soon as he came out. He explained the process every step of the way and prepared us for all possible scenarios. We ended up needing a new thermostat set up and even though he didn't have the one we needed immediately on hand, he made arrangements to get the unit brought out from another tech and came back within a few hours to finish the job. Though he explained cost up front, he didn't collect anything until the job was completed. The price was also very reasonable and better than we anticipated. We were so happy with their service that we are looking to have them come out for regular maintenance. Definitely recommend! read more

Fast service. Braden was outstanding. Explained the whole process clearly and was easy to work with. Heat motor and module changed within an hr. read more

Dragon Air Services - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

I am super pleased with my experience with Dragon Air. While a competitor of theirs started a semi-annual check-up on our HVAC equipment ( home is only 7 years old), a refrigerant line in the coil burst. They had to have someone else come out to tell me what it would cost to fix. They quoted me $5,000 to replace, but because of the government's switchover of regulated freon, they highly encouraged me to replace my whole system for about $16,500. I wanted a 2nd opinion so I called Dragon Air. They came over right away to check it out. They verified the situation. They told me it only needed a coil replacement for $3,200. They said that the freon situation was not that critical because all the units that were just installed last month under the old freon regulations still had to be warranted for the next 10 years, so the supply of the old freon was still going to be available. These guys are really honest and trustworthy. They could have just told me they could beat the other guys price for a complete system and with better equipment, and I would have gone with them. But instead, they did the right thing and watched out for the customer. I am canceling my service agreement with the old company, because I have a New HVAC company now. Thank You Dragon Air. read more

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The expertise and service that Dragon Air provided-has made them our new AC service company. Braedon arrived to diagnose our system. He was a very knowledgeable technician, and quickly diagnosed the issue, and repaired our system for a very reasonable price. I can't say enough good things about their service, and I have been recommending them to people who need AC maintenance/repair services. read more

Braden came to my house and it took him all of 10 minutes to diagnose the problem with my upstairs AC. He didn't add any extra charges like those big name companies. I got quoted a very fair price to do the parts replacement and I now have cold air blowing again upstairs. This is a family owned company that does honest business. I will call on them again when I need them and I will refer them to all of my friends, family and neighbors. Thanks Braden!! read more

They were great. Honest and thorough. Will be using them again. Good communicators. Had to reschedule due to weather...but did so easily. read more

Professional and courteous service all the way! Explained to me what the issues was and how to keep it from happening again.

This rating is long overdue. Dragon Air is the only company I trust to look at our HVAC. Every interaction we've had with their crew has been prompt, honest, professional, and excellent. Seems like they are what the best parts of Nick's were -- I made the switch to Dragon Air and won't be looking back. I got my parents using them too! read more

First time using this company for routine heating season checkup. Called Tue and offered visit the next day. Very good. I selected this company based on the many positive reviews on Yelp and Google. They are a local company which is my preference. Prior service provider was located some distance away which means not readily available in emergency. All was found to be in spec for furnace so I will call them in spring to check AC. Only 4 stars for this review. Holding judgement to see how they perform when there is serious problem (like AC not working in summer). read more

Dragon Air is the best in the business. Corbin and Gage came right over when my heat went out. Very fair and economical. I highly recommend them for your air services. They had me fixed within several hours. Thanks to them again. read more

They were everything you'd want in a repair service: honest, fast, courteous, and super competent. From the moment I called, they communicated clearly about the issue, the process, and the pricing--no surprises, just straightforward professionalism. Ryan communicated arrival time, wore booties in the house to keep things clean, and left the area spotless after finishing the job. He had to special order a part to fix our heater and kept in constant communication about arrival of the part. The repair was completed quickly and efficiently, and everything is now running perfectly. I wouldn't hesitate to recommend them to anyone in need of heating repair. Great service like this deserves recognition! read more

We were very pleased with our service. They came out same day, quickly diagnosed our problem and repaired it at a reasonable price. Thank you to Corbin for the great service. Highly recommended. read more

Honest, quick, and friendly. Will definitely use them in the future. You can tell when someone is genuine. These guys know their stuff. read more

We recently used Dragon Air to replace our Evaporator Coils and Condenser. We'd gotten multiple estimates from a variety of different A/C companies. The others encouraged us to increase our unit size from 3.5 to 4 or even 5 tons. Dragon Air encouraged us to stick with the original 3.5-ton size. They said our home was set up for that size and it wouldn't be good to go with a larger ton size. When they quoted us their price it was fair and lower than the others too. They came out that same week, and quickly installed our units. The house feels great, and our electric bill has gone down some since we got the new units installed. They are fast, fair, and efficient. read more

Really, really satisfied with their professionalism and work product. When I call, they come out the same day, sometimes with an hour. The proposals are reasonable and the prices are fair. They never pressure me or try to upsell me on things like drain treatments or compressor assists. I have found them so much more responsive and trustworthy than my prior company where I was on a "VIP plan" and had to argue to get service the same week I called. Dragon hasn't even asked to get a review - I can only presume that all of their other 5-star reviews, like this one, are spontaneous and the result of great service. Only sorry I didn't find them sooner. read more

I called Dragon Air about my new thermostat fully expecting to have an evening service charge but Braden spent just a few minutes on the phone with me, talking through the steps and less than 10 minutes later I was all set!!! I had purchased and installed a new thermostat but something wasn't working correctly. It was 86 degrees in my house and I was at my wits end. Many folks would have just quoted a service charge but Braden spent just a little bit of time and helped me via phone. I am so thankful!!! I will definitely remember this when I need to call them in the future. Thank you Braden! read more

Amazing company. I was in need of all new duct work. Alek came to my home did a proffessional inspection. Gave me te best quote out of seven other companies. No sales gimmicks or upsells. Team arrived on time. Completed the project. Very happy with them. Will use again. They know what to do and what needs to be done. read more

Fantastic! Quick diagnosis and an easy repair after our usual AC service massively over diagnosed the actual problem. Courteous, quick, and correct. Thanks very much! read more

Dragon Air is the way to go if you need a reasonable price unit, they walked us thru the types of choices to make sure we were getting the right value and helped us to finance where we could afford the payments. The gentleman who showed up for installation were respectable and did such a great job. read more

My family gives me a hard time, rightfully so, because of my analytical nature. It makes me hard to please when it comes to contractors. Dragon Air, and especially Ryan and his supporting crew, did a fantastic job installing our new 5 ton American Standard HVAC system. My wife and I are basking in the glow of a company that pays attention to every detail. Thanks is not a big enough word to express our appreciation. read more

We found Dragon on Yelp and requested service on A/C unit. Very quick response and evaluation. Provided a short term repair, quote for a new coil, and at my request a quote for completely new system. We chose to replace complete system. Several days before scheduled installation both the representative and the owner came by to review plans and confirm with us what they would be doing. They completed the work on time and on budget, and we could not be happier with our decision. read more

Middle of August, Saturday night, 11pm, ac goes out. I send a text to Dragon immediately after. Sunday morning at 8 I receive a reply. Within 3 hours Aleks is at my house. They don't know me. This was not preferential treatment. That's the kind of service that we only hear about, but never receive. They shot me straight. Told me exactly what was wrong. Didn't haggle over costs. "This is the issue. This is what it'll take to fix it." As a contractor myself, I respect the hell out of that. If I could give them 10 stars, I would. Highly recommend. read more

Dragan and his team were simply superb and did an excellent job with my A/C replacement despite it being a complicated, multi-step process in a historic home with very tight spaces. When my upstairs A/C wasn't cooling adequately during the peak of Texas summer, Dragan came out and did some basic troubleshooting while cleaning my unit to maximize its performance. He diagnosed that my compressor had gone bad, and judging from our old inspection reports, it was likely installed that way when my house was renovated by a prior owner. The unit was only two years old but the prior contractor hadn't registered the warranty so only the part (not labor) would be free. I really appreciated that Dragan gave me multiple options and was always cost conscious with no upsell whatsoever, which I really appreciated. His estimates were clear, and he was always willing to give his opinion and answer my many questions. Having direct access to the business owner was fantastic and made this job a breeze. I decided to replace the entire system rather than throw money at fixing the existing poorly installed unit, and I'm so glad I did. I also appreciated that his estimate had line items for each part, and the parts that weren't needed (like replacing my furnace vent) were removed from the final total. You can tell Dragan is honest, well-priced, and cares about his customers. The project also required re-doing some ductwork, as the sloppy install by the prior team meant my son's room sounded like an airplane was taking off while the rest of the area supplied by that unit wouldn't get cool. Dragan made multiple trips to my house as I had walls removed, adjusted stud spacing, opened soffits, etc. in order to access the very cramped mechanical chase and ductwork that was mostly walled in by the previous contractors. He was willing to put up with my many change requests as we worked to optimize the system in what little space we had. This review is long overdue, but at the time (Summer/Fall 2022), it was a 6 week wait for any new A/C units. It took longer than that to get all the planning, demolition, and prep for wall moving completed so the space could be accessed, and I appreciated that Dragan was willing to hold a unit for me as I worked with my contractor on the details. When install day came, we were on vacation and there was no question I felt comfortable having Dragan in my home while I was away. He texted me throughout the process with status update pictures, and after the unit was in his team cleaned everything and left my home in spotless condition. He came back a few days later to test the equipment's performance, and we even continued to make some duct adjustments after the main install. By the time the project was done, my upstairs was a million times more comfortable. Looking at the equipment and ductwork, it is a night and day difference compared to the builder-grade stuff I had before. The ducts are tightly connected, clean, and don't leak. Even minor items like the thermostat being level were perfectly done by Dragan and his team. Further, he was also able to help me re-do the shoddy ducting to my bedroom downstairs (a separate unit from the one he installed). Afterwards, we got way more airflow to that part of the house, which greatly improved our comfort. I never thought I would be excited to spend money replacing an A/C unit, but after working with Dragan, I am actually looking forward to having my second builder-grade unit break down so I can get Dragan to replace that one as well. It's true what they say, the brand of A/C you get matters way less than who you get to install it. After seeing Dragan's expertise in action, I can confidently say you should choose him above all others; you won't be disappointed. read more

As a single female homeowner, finding an HVAC company for my unit that wasn't cooling was overwhelming because of all the stories of companies taking advantage of your lack of knowledge. NOT Dragon! Braden came out to my house and without me even asking, took the time to explain literally every step of what he was looking at and checking out. I was incredibly impressed and so grateful. He was so kind, personable, and knowledgeable! I've already referred Dragon to 4 people now and will keep sharing their name! I'll have them back out in the fall to add a couple extra supply vents for my master bedroom/bathroom. read more

I had Dragon Air replace a 29 year old 4 ton system at my house. Although the quote was not the cheapest (actually it was on the pricier end), Dragan was willing to work with my limited budget and I could tell the company values maintaining their relationship with existing customers. The install process was very quick (they actually had two install crews instead of one) and was completed within 5 hours. The crew laid down tarp across the floors and stairs prior to beginning work and also vacuumed and swept the floors upon completion of the work. Upon conclusion of the install, Braden scheduled a follow-up appointment to evaluate the install once more in case there were any issues. Per Braden's recommendations, an additional return was installed. This cut down on system noise and also improved air circulation in my living area. Dampers were also added to allow for adjustment of flow to different areas. I like that Dragon Air posts photos of their previous work online; I think it shows pride in their work product. Based on what I observed from the install at my house, I believe the workmanship appears to be good. Overall an excellent experience. Only noteworthy request I would have is that the install crew would also wear a face covering when entering the home. read more

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We've been using them regularly for almost 3 years to maintain our heating and cooling units. I can't recommend them enough. They're prompt, professional, easy to work with and schedule, and I've never felt as though they're trying to upsell me on anything I don't need. In addition, the day before I gave birth, our AC stopped working and within 1 hour of my text, they made a spontaneous trip to help troubleshoot and fix it! So grateful for such good service! read more

Our A/C stopped cooling Sunday night. Contacted Dragon Air Services and they were able to send a repairman out early Monday morning. Braden did a great job. He quickly found the problem,fixed it and had the house cooling down in no time. Dragon Air will definitely be getting my business again. Highly recommend. read more