I sent Dragon Air an online request for assistance on a Tuesday, I was called back by the tech a few minutes later and an appointment was made for the following morning. He arrived exactly at the time he said. He and his partner made quick work of the issue and then spent several minutes with us pointing out things we could or should do in the future to help make things more reliable. About an hour later I got an email with the invoice and I have to say the entire episode was about as pleasurable as a heater repair can be. Hats off to Corbin Nicholson and Braden Barger who were both friendly, polite, extremely helpful and just all around NICE. All that and it didn't even cost that much. It is nice to find a go to company to put in your records for all future help in this area. read more

I reviewed this business before, a few years ago. I am popping back on to say that they are, imho, still the best AC company around. They are responsive, polite, competent, efficient, and fairly priced. They have kept my ancient AC limping along for me and done so with zero sales pressure. I wish every business exhibited this level of integrity and reliability. read more

great honest family business. not all family biz are the same. i had other quotes that price gauging. dragon recommended a better ac set up than my builder. great job read more

I notified Dragon Air that my heat wasn't working in the morning. I contacted them by phone and they called me back in about 3 minutes. I had an appointment and they worked around my schedule to come. They arrived on time and quickly diagnosed the problem. They had to go get my part and they again worked around my schedule by to come back and install the new part. They were very polite, well spoken, explained the problem clearly to me and wore shoe covers in the house. I have a second maintenance issue that I will be calling them back to help with that as well. read more

This team saved us! Saved my marriage, saved my sanity! House was at 90 degrees. Called dragon air Sunday around 4pm. Got a call back in 10-15mins. Danny came out on an emergency call out within the hour around 5pm. He determined compressor was bad after comprehensive testing. A very fair after hours callout fee. An hour later the Company owner Dragan was personally onsite to discuss our options - including checking the manufactures warranty. He went back to his local plano store 7pm and delivered us a portable window unit for our bedroom overnight. Dragan and his team was back here 8am Monday morning with one of his brand new Silver 16 American standard units he had setup in his store for customer display. By 1045am it was all done and invoiced. The house is now almost back to normal temp at noon today. Very pleased with the companies professionalism, response time and overall service experience. read more

Dragon Air Services - Silver 16 - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

I called to get a quotation for duct installation. They responded quickly and compared to other companies they were the best and only to give me an honest and transparent Average estimate over the phone, second day they went to confirm quote and it even came less. Work done and completed the second day. I highly recommend for anyone struggling to find a trustworthy and affordable HVAC service. Prices are reasonable and they respect their client. Will definitely use them again for any HVAC services. Now I understand why they have 5 stars reviews. read more

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It was unfortunate that I was informed the heat would not come on in my home and I didn't know who to call to solve the problem. Actually, I did, but my friends and family were unavailable to assist this time---so I had to go back to the drawing board. Great ol' yelp led me to dragon air and the customer service and responsiveness was impeccable. Dragan answered the phone immediately, explained there would be a $75.00 trip charge and told me he'd have someone (his brother) out within 2 hours; and he did. Aleks, his brother, continued to keep me informed during the diagnostic phase and informed me the "minor" issue was fixed with no additional monies needed--chyeah! Definitely recommend them and if another issue occurs, I'll definitely give them a call but hopefully that is no time soon! read more

Ryan was fantastic. I'd rate them 10+ if I had the option. Highly recommend Very professional and efficient! read more

Like others have mentioned here, I wasn't sure if all these positive reviews could be real?!! After one A/C company gave me an extremely high quote to replace a leaking evaporator coil, I decided to get a couple other quotes. I researched A/C companies online and decided to give Dragon Air a call. They were really upfront about possible issues with my evaporator coil and gave me options. Of course my A/C went out in the middle of the grueling, hot Texas summer! Braden was able to come out that day to evaluate and was able to repair the next day! Best of all, the price they quoted was upfront, reasonable, and didn't try to add any "extra" fees I truly appreciate Braden and Dragon Air helping me out so quickly and with the best customer service! Thank you!! read more

I'm not one to write reviews but these guys are a breath of hardworking and reliable fresh air! In a world where service and professionalism are a dying breed, Dragon Air is a jewel of a find. I had AC leak destroying my two stories of drywall/mounding and walls. They came out same day when it was approaching 100 degrees and got me back on line. Job well done guys! This is the second time I've used them. I thought the good service first time may have been just lucky. Thank you. read more

Dragon Air services was very professional, polite and knowledgeable. When coming out to give an estimate. They even reattached a duct that was disconnected. Now that's good service! read more

Dragan and Aleks were completely awesome to work with on my HVAC. When I bought my home, I knew the HVAC would have to be dealt with in probably 1-3 years. Everything seemed to be okay at the springtime maintenance earlier this year (or as okay as things can be on a 14-year old HVAC unit), but in mid-May things started to go downhill due to its age. They allowed me some time to do my own research, and gave me a fair quote. When advising you what new system(s) would be best to replace your old one, they take into account everything about your home (windows, doors, square footage, etc.) and they also asked what temperatures I typically like the A/C set at. They are very thorough in their assessment and don't try to sell you something you don't need. Because it hadn't been too long since my spring maintenance appointment, Dragan even took a bit off the quoted price for me (which was much appreciated!). It was easy to get the replacement date scheduled. Both guys are extremely informed about all things HVAC; they patiently answered any and all questions I had. The team covered my Brazilian red cherry wood stairs and wore booties in the house. They got started around mid-morning and were done by dinner (I have an extremely small/tight attic to work in, but they handled it like champs -- never complained). For both times, Dragan was very responsive through Yelp in securing an appointment. The maintenance appointment was non-urgent, but the latest appointment was more of the "I need help...soon!" type. Both times they did not disappoint. I'm already seeing the energy savings from the new unit, and so far so good -- ah, it's great to be cool again. Financially I was prepared for replacing the HVAC, but it still stings when you have to do it. There's no other company I'd rather work with for something like this. If your A/C needs some help, contact these guys! They are completely fantastic! read more

No high pressure selling, thorough explanations of what they see as a problem and what needs to be done to fix it, and.no nickel and diming every little thing they do on a job They show up when they say they will, they're prepared, they get the job done efficiently, they clean up, they hand you a bill for the - reasonable - amount they quoted up front, then they head off to their next job. No muss, no fuss, no drama. They are simply competent and honest, which is what I look for in any any business I work with. read more

I highly recommend Dragon Air Services. Dragan and his team are very professional and show great attention to detail. Dragan was able to rebuild my entire HVAC system and found the root cause of a dust issue as a result of a bad return vent in my attic. He was able to design the system so the rooms in my house that didn't have good air flow (heating and cooling) are now balanced with the rest of the home. They care about their customers and have a great installation team. They take care of the permits, provided great options on financing, and cleaned up everything when they were done. read more

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I called Dragon Air Services at about 8:30 on a Wednesday night. The gentleman who answered the phone kindly and patiently walked me through about 30 minutes of troubleshooting to see if we could get the air conditioner to work before they sent somebody out. Unfortunately, we were not able to solve the problem, but they were able to get somebody out to my house quickly the next day. The guys were here on time, they were kind, clean, and fast working. They solve the problem in under an hour and were more than generous with their pricing. Absolutely give these guys a chance! I don't think they will disappoint you. read more

We wanted to replace our aging AC and furnace before they had the chance to surprise us and break at peak need. We picked Dragon because of their exceptional reviews, 200+ 5-stars. Dragan (owner and technical lead's first name, Dragon is a catchy pun on his name) was very professional, thorough, and clear in his planning, communication and execution of our AC & furnace replacement and updated duct work services. We were especially impressed by his attention to detail when taking measurements of our living spaces around our house which he used as inputs to some HVAC engineering software to recommend options for our new units and the sizing of our updated duct work. We felt we received a great value for premium analysis, planning, and coordinated execution. read more

The first truly honest HVAC company I've dealt with in Dallas. It was clear that they only wanted the best and most efficient outcome possible for me as their customer. As I had requested in advance, they did not try to upsell me a bunch of ancillary services like so many other companies do (e.g. monthly service plan, expensive duct cleaning, air/water purifier, etc). Once a diagnosis was made, an excellent self-help recommendation was given and I was only charged the basic service fee. The technician was knowledgeable, punctual, and polite. Dragon Air Services earned my complete confidence, respect, and admiration. They will definitely be my go-to company for all air conditioning and heating needs from now on. read more

I cannot recommend Dragon Air enough. Experts and courteous professionals. They fix every problem, the first time. No, I have to get the part, they actually have stock of what they need. The fees are very reasonable. Really a class company, use them, you will be well taken care of and treated properly. read more

Dragon's service is fast and professional. Our AC stopped cooling this Thursday. We thought it might be a refrigerant problem. The technician came and told us a small part just needed a replacement. The total cost was $125 (diagnostics)+$150 (replacement). The technician was very professional. The temperature was extremely hot on Friday (106 F), but he managed to wrap up everything in less than 30 minutes. We gave him some coconut water, and he didn't ask for tips. It is reasonable to ask a few tips to work in such hot weather, but he did not do so. read more

We've worked with Dragon Air Services a lot over the past year and a half. We had to replace both of our Heating/AC units within 2 months of each other. Dragon and the team made recommendations on options, giving us high, medium, and low range models. We ended up going with the medium range models for both units. They also made recommendations for changes on duct distribution to ensure proper air flow, helping to protect the life of the units. Dragon was not pushy on the recommendations, and gave us all the information we needed to help make our decision. They are highly professional, knowledge, and genuinely want to do what is best to help their customers. After every job, they made sure the workplace was clean and spotless. We also use them for our spring/winter checkups. Their prices are reasonable and they are great to work with. Highly recommend. read more

Where my HWA contractor failed miserably, Dragon Air Services rose to the challenge starting with responding immediately to my emergency request and showing up early on a Saturday morning to assess the situation with my HVAC suddenly blowing continuous cold air. They were fast and efficient. Granted, the problem could not be fixed on the same day, but they explained the reasons why and my fears of shelling out thousands of dollars were allayed. They came back Monday afternoon and finished the job speedily, efficiently, and professionally. I'd hire them again in a heartbeat. I also should probably get rid of my useless home warranty. read more

200% satisfied with our service with Dragan as he went above just replacing our furnace & system. At first I was a little hesitant on the quote but it's mainly because I didn't understand the amount of work and items that needed to be replaced. When I saw everything that was done today I definitely feel that he gave us an extremely fair price. During our walk through he pointed out one off issues or adjustments he took care of at no extra charge to ensure that we were taken care of. He even gave us an extra filter and made an extra platform so that it would be easier to change our filter in the future at no extra charge (that was surprising)! Also love that he is not only punctual but also will text 20-30 before he will arrive. Also stayed back to vacuum up every little piece even though I insisted that we can take care of it. He made it a point that he wants to take care of customers instead of looking for a profit which is hard to find these days as it's been nothing but stressful dealing with past heating and air companies as I always felt like I was being taken advantage of. We have used a number of different heating and cooling companies in the past but will only use him moving forward. read more

Dragon Air Services - Wish I took before photos as it is night and day after they were done - very impressed - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

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Amazing company! We choose Dragon out of 5 different air companies we interviewed. Their pricing was the best but more importantly they really care about the level of work they do. Their skill and level of attention they pay to their work is unparalleled. They are extremely honest and hardworking. HIGHLY RECOMMEND!! read more

This company provided the best timely service. Very personable and knowledgeable. We've used them multiple times and gotten amazing service every time! read more

I highly recommend Dragon Air Services! After receiving several quotes, my wife and I decided to go with Dragan and his team to replace our 15 year old HVAC system from top to bottom, including all new duct work. We couldn't be happier with our decision! What I experienced by choosing Dragon Air Services - - Honesty and clear communication - On time every time - An extremely organized and professional team of technicians - Competitive and transparent pricing - Considerate technicians that treated our home as if it were their own - Amazing after installation service! The icing on the cake was getting our electric bill after installation. From June to July, our electric bill went down by $460!!! WOW!!! These guys are the real deal, and now they are the only team I will trust for any future HVAC needs!!! Thank you Dragan and Team!!! read more

My downstairs AC system had gone out and I hadn't actually realized it for about a week since the weather had been so nice. I called a different HVAC company who came out, took a look, found the issue, gave me a quote to fix it, and left all within about 5 mins. The quoted price was quite high so I started calling around for a second opinion just to cover my bases and noticed Dragon Air had some stellar reviews online, so I gave them a call. Within an hour of calling them, Jeff was at my door and quickly diagnosed the issue (turned out to be the same issue the other folks found) and provided me a quote for less than the other guys. Not only this, but Jeff took time out of his own day to check on the warranty for my unit with the manufacturer to try and save me some cash, swing by to oversee the repair, and make sure everything went smoothly. He's also checked up after the fact to make sure things continue to run properly. I made a point to avoid calling big chain companies and only call what appeared to be honest, local businesses and I am glad I did. Being a new homeowner and having the AC go out in TX can be stressful but it feels great knowing I have a good honest place I can call who isn't going to try and take advantage of the situation. 10/10 recommend! read more

We have trusted Dragon Air for years because of their honest diagnostics and fair prices. Dragan and Aleks are reliable and helpful.

Called Dragan and his brother Alex came out in a few days and resolved our pressing issue (optimizing our AC performance which was running long every day while temps were just in the 90s). We still have an issue with the heater turning on right now, but obviously with it being June in TX, it's not exactly a huge concern right now. Dragan said they'll set up another appointment in a few months to come fix the issue. Anyway, when they came out, they cleaned off the external HVAC unit, checked things like the pressure and everything else, and made sure it all was in good shape before leaving. As a result, I saw via historical log recorded that our daily AC use dropped about an hour or 2 on average over the next week. Dragan and his brother know their stuff, they show up on time, and they charge a fair price for the work they do. Definitely keep them in mind for HVAC work. They are fantastic! read more

New installation on March 21, 023 American Standard (AS)| Heat Pump 4T 16 SEER | AS Furnace Install After due diligence with 2 different highly skilled and knowledgable HVAC installation providers, we selected Dragon Air Services! If every supplier or manufacturer is as effective, thorough and competent as Dragon and his team, then it would be satisfaction from the start. I could not recommend a better HVAC service provider than Dragon. I think Dragon and his team represent the vanguard of this profession and I could not be happier with the system they installed. The hardware is just 50% of this. The installation is paramount and this team of professionals really know what they are doing. These statements are supported by their: -knowledge -thoroughness and details -explanations and willingness to answer questions -comprehensive energy efficiency calculations to determine best hardware solutions, (taking the time to measure the volume of each room and hallway) including evaluating windows and sealing -clean prompt and efficient workmanship from start to finish -cordial team dedicated to the highest quality -commissioning I wish all service providers were as professional and knowledgable as Dragon. I will be recommending Dragon and his team to anyone I know who is in need of replacing or upgrading their HVAC system. read more

Obviously as noted by all the stars their service is off the charts! They have corrected some issues and serviced our units this past year...tonight at 11:00 we noticed dripping from ceiling and soaked floors upstairs...they were at house within 15 minutes to correct clogged drain. We will have to replace Sheetrock but saved from additional repairs! read more

We had a GREAT experience with Dragon Air. From the initial estimate to the actual service repair, it was by far the best experience we have ever had with a home service provider. You can count on this company! read more

I wish I could give more than 5 stars! My heater was blowing super cold air and I phoned Dragon Air Services. I got the owner and he offered to come out immediately. He diagnosed the problem quickly. He didn't push or try to upsell. I needed a part for my furnace--I thought it would take a few days to order it and install--but instead, he came back within an hour or so and quickly installed it. Great, friendly and honest service!! read more

Dragan was amazing. He helped me troubleshoot over the phone and walked me through the repasaving me on a service call. Top-notch service. I highly recommend. Update 6/2020 Once again Dragan comes through when my AC went out. He was at my house in 20 minutes and knew exactly what my issue was just by talking on the phone. A+ service!! read more

Alex and his team came on time, they had a lot of work to do and got it all completed in three hours. Alex is knowledgeable, courteous, and showed genuine concern for me and my system. The get a five star all the way. Highly recommend them for your next HVAC need. read more

I had an issue with our HVAC. We have AHS warranty and they give you a choice of a few contractors, but sometimes they don't look so hot. In this case, I opted to bypass our warranty service and find a better option with hopes the issue would just be a quick fix. The Dragon Air guys came out within a couple hours. The technician was friendly, professional, and knowledgeable. He diagnosed the problem quickly. Unfortunately, it was going to be an expensive repair so I opted to use a contractor from the warranty service for that. But the diagnostic effort from these guys made me feel more confident about what needed to be done. If I didn't have a warranty service, I would definitely use them for any HVAC needs. read more

I was out of town and my wife stated that our heater wasn't working during the most recent freeze. I called Dragon and they made sure to come out that night. The man that came out to help her was very professional, knowledgeable and treated like a lady. Unfortunately, I hadn't changed the filters in a while and that was the issue. It is very hard to find a company that is honest and does the right thing. Dragon will be my go to company from now on. Not only was he very honest but asked if we had any and he would change them for her immediately. It's nice to see that you can still trust people and there are honest hard working people still out there. A rarity! read more

Our upstairs AC unit started acting up and eventually stopped cooling the home. We assumed it was dead and asked Dragan to come out and take a look. We expected the worse and anticipated having to spend $$$ on a new AC unit. Dragan patiently explained all of our options and we decided to replace the motor on the unit instead. Dragan quickly returned with a new motor to match our existing unit and installed it. Our upstairs was back to being cool and livable in no time. Want to thank Dragan and team for being able to explain all of the options and not just "...you need to buy a new AC" and quickly solve our problem. Dragon Air Services is the first place that my family turns to when we're in need of cooling or heating services. Thanks! read more

When your heat goes out in the middle of the night and your wife wakes up shivering, there's only two choices -- call someone or fix it yourself. Fortunately, I'm kinda handy so I checked the filter, the connections, the Ecobee and then disconnected everything and replugged everything in and it worked... ...for about four hours... ...and then it shut down again. And this time, I couldn't get it back on. It's a Trane system and the board appeared to be the original from 50 years ago. I'm not sure if that's even possible but it looked pretty old and some of the connections on the board looked burnt. I probably could've replaced the board myself but this is one of those things that if I got it right, I was a hero and if I got it wrong, maybe my house blows up. So I called DRAGON. He answered his own phone and was very friendly. He was also the only guy who could come out the same day which was nice because my wife was already cold enough BEFORE losing heat :) He only charged $75 to come check it out which I think is very fair. He tried everything to get it going and didn't mind that I sat next to him in the attic watching and learning from him while he checked the connections and power with his voltmeter. In the end, he did determine I needed a new board and offered to pick one up and come by the next morning to replace it. The cost was like $450 for parts and labor. I didn't even bother getting a second opinion. Dragon was friendly, responsive, helpful, prompt, communicative and is the actual owner of the company (yes, his name is DRAGON!). I couldn't have been more impressed by how DRAGON runs his business. There are plenty of HVAC companies out there NOT doing it right. Why not call the guy who DOES IT RIGHT? read more

Dragan is the absolute best! When our upstairs A/C went out we called numerous repairmen and he was the only one capable of resolving our issue. He went above and beyond the call of duty, explaining everything along the way. You're wasting your time if you don't use Dragon Air Services! read more

We've been using Dragon Air Services for many years. Both Dragan and Alex have supported our home several times and they consistently deliver quality work and customer service at a reasonable price. The most recent time is this week during the summer heat wave. Our AC went out and Alex found a way to fit us in amongst a very busy week for them to get it back up and running quickly. If you're looking for reliable, quality service and great value I highly recommend Dragon Air Services. read more