My family recently had our 13-year washer stop working properly. We inquired with 2 appliance repairmen about quality washers, and they highly recommended Speed Queen as one was quoted "you never see me for a repair". Our research indicated that Speed Queen was a very reliable, American made washing machine. This further led to us reaching out to Edwin at Best Appliance due to the Speed Queen selection he had available. We came to Best Appliance in McKinney on a Thursday afternoon looking at Edwins deep selection of Speed Queen front load and top load washers. He was sincere and very helpful with all our questions, and he also offered us refreshments. We did not make a purchase then as we wanted to discuss at home before making a buying decision. We returned two days later and requested to look inside the bottom base of a top load and front load Speed Queen washer for mechanical quality and functional review which Edwin more obliged. We decided that the Speed Queen front load was the washer to fit our needs. Edwin was able to deliver the washer 2 hours later that day which was deeply appreciated. We have enjoyed the washer for the first few days and feel great about this washer for years to come. We really love that we are able to support a local family-owned business in Best Appliance and a top-quality product made in the U.S.A. The gentlemen (and his wife) delivering the washer was also an 8-year USMC veteran and very cordial as well. We highly recommend Best Appliance for their Speed Queen selection of washers and dryers and for the relaxed environment as we never felt pressured to purchase with them. read more

I had been looking for a new washer/dryer set for several days and was not able to find one. I specifically wanted a used pair with a top load washer. I had found one at another used appliance store in the area that would work but it didn't make me super happy and customer service was lacking. At the last minute I saw this place on Google Maps and noticed the reviews were high. I decided to stop in, and I'm glad I did. When I entered the shop, Joanna greeted me and asked what specifically I was looking for and showed me a few options. She apologized and said that typically they kept more in stock but had sold many recently. Joanna then offered me a bottle of water, as the temperatures were 100 today and it was brutal outside. What Joanna probably doesn't know till now, is that the small gesture of offering me a bottle of water made this place a sell. Customer service goes along way, and she nailed it. Overall, the shop was clean and you could tell that the products, both new and used, were taken care of thoroughly cleaned. I certainly would recommend this family owned business to all my friends and family looking for appliances. As I was leaving, Joanna handed me two more bottles of water and said, take these for the road! Thank you Joanna and Best Appliances! read more

Best Appliances stands as a paragon of professionalism and reliability in a market where both are increasingly rare. Edwin and his team demonstrate an exceptional level of expertise diagnosing issues accurately from the outset and delivering high-quality appliances at honest, competitive prices. The entire process, from inquiry to installation, is streamlined and stress-free. What truly sets this business apart is its authentic, family owned charm. Customers are not treated as mere transactions, but as individuals deserving of respect, clarity, and care. I was particularly impressed by the selection of gently used and scratch-and-dent appliances many of which appeared nearly new, came with warranties, and offered remarkable savings. It's important to acknowledge that some negative reviews reflect more on the reviewers than the business itself. Often, dissatisfaction arises from a lack of communication or user error not from any deficiency in service. Edwin's team consistently goes above and beyond, but even the most capable professionals cannot compensate for neglect or haste on the customer's part. For those who value transparency, expertise, and service with integrity, Best Appliances is unequivocally the right choice. Five stars, without hesitation. read more

Not sure how there are good reviews of this place. I had contacted this company through my home warranty. Edwin promptly came to my home on 8/26/19 to collect the $75 visit. He stayed about 3-minutes and said that he would order the part and be back in a couple of days. I had to follow up with him on 9/4/19 at which time he stated that the part was on back order. I had to follow up again on 9/13/19 to only have Edwin ask me if I followed up with the Home warranty company. When I stated no, he asked what date he was at my house and then asked me for the model number of my Fridge (probably should have been something he should have already had). When I asked if the piece has been ordered, his exact response was, "it was and like I stated back order". That was the last friendly communication I had with Edwin. Today is now 10/14/19 and no Edwin to be found. Seven Star Appliance came out last week and the issue is already fixed. So as I stated, I'm not sure how this company has good reviews. Horribly managed. I have all of the text communications to back up my accurate description of how you will be treated. read more

I called Best Appliances to service our washing machine because it was not draining. They were quick to respond, came out to assess, ordered part and repaired within a week. Edwin was patient and explained why the drain pump was not working properly and how the various parts work together to function. I learned a lot that afternoon. I would recommend this company for all your appliance repair work - ask about their 1 year warranty! Whether you are looking to buy appliances or need repair work, Best Appliances is the company to call! Thank you Best Appliances!! Mary W. read more

We had a wonderful experience at Best Appliances this morning. There was a great selection of dryers to choose from. We found one in our price range that was actually an upgrade from our previous (now dead) dryer. :) The customer service was excellent and my husband and I were in and out within 15 min with the dryer loaded up in the back of our truck. With a 1 year warranty included, I will never shop anywhere else for an appliance again. Thank you Best Appliances!! read more

I highly recommend Best Appliances. Edwin repairs appliances. So, he knows the good and the bad for the product. If you are shopping for a new appliance go there first. If you want to find a good "refurbished" product at a good price go to Best Appliances first. Courteous service and prompt delivery. Some larger stores provide a salesman. Best Appliances gives you the opportunity to talk to someone who has been repairing appliances for years. read more

I would definitely recommend this business. They offer the best prices and quality out there. Very professional and knowledgeable of products they sell and service. Also there warranty is like none out there. You could find Appliances from private party but buying from a retail store gives you piece of mind they will be there when needed. Quick delivery and install also helps. I will return to buy other Appliances in the future ! read more

Edwin was very helpful every step of the way when it came to picking out the best washer and dryer for my families needs. Prices are unbeatable and quality is the best I would highly recommend this family owned business to all my family and friends. Thank you Edwin for your time and patience with me. Would go back anytime when needed. read more

Edwin was a pleasure to do business with. We bought a house with only a garage fridge, after a week of inconvenience. We stopped by Best Appliances and bought a fridge. He was able to deliver same day on a Saturday and made sure everything was working right before he left. Thanks again!! read more

We walked in and the customer service was fantastic. she was very knowledgeable and walked us through everything they had there. sh couldn't be more helpful. Would buy again more personable than buying from a big store. read more

Edwin and his wife were a life saver. They are extremely accommodating and have amazing prices. They delivered the same day, couldn't be more pleased. Don't hesitate to reach out, you won't be disappointed! read more

Professional, non-gaming and fair. I enjoyed the full experience from shopping to the delivery. Very thankful to Edwin. I highly recommend off looking for appliances and phenomenal customer service!!! read more

"Sam" helped us with an old refrigerator. He answered all my questions and completed the job professionally and in a timely manner. This is a great company with a great reputation. read more