Audrey was fantastic. She really helped choose the right colors for me. Some issues with the tile. They had a print mark in them from where they were stacked in box. Audrey gave me some cleaner but I can still see the marks but not as bad. read more

See all

Import Tile Company in Berkeley is the best tile company I have ever used. They have a very wide selection of tiles and varying styles and colors and tile installation materials at very good prices. Their service and knowledge of tiles and installation is also EXCELLENT. I have purchased and installed their tiles and materials as long as 8 years ago and as recently as 3 months ago and am extremely happy. I want to commend their staff's willingness to help out with anything tile. Their sales people are very friendly and helpful and provided me with samples to match my color scheme and offered advice as to which tiles would work best for my home. I especially wish to thank Joe in their materials and contractors section for not only listening to a problem I had with my tile shower floor leaking, but for walking me through each step to very carefully repair it, for reviewing pictures that I had taken, and for discussing all my options and for checking my photos at each step of the repair process. Import Tile is truly the finest tile store and have the best staff that I have ever used for my tiling needs. read more

The place is nice. But a few reasons I might go elsewhere in the future: prices are very high compared to other stores in the area; most items are "special orders" and take a long time to arrive; and these special orders cant be returned if you end up not liking them or ordered too much. We made an order and the the wrong item was shipped to us, and they would only agree to issue us store credits (when its their mistake!). read more

Be Prepared to Micromanage. This shop has beautiful product. I had a great experience with a knowledgable designer who helped me pick what I needed for my large product... then, problems arrived. * The salesperson forgot to order trim (for a huge order, and you can't do the full job without the trim)... I had to remind her * Edging ordered, but it was actually trim, had to get it replaced * Contractor was told a slab was not there, when I'd literally been looking at it to buy it (it WAS there) * Tile ordered for a quick turnaround... turned out it was going to take months, which I only found out because I made a bunch of calls * Halfway through helping me, one salesperson told me an issue with my order was not her problem and she had to take care of her own clients * The warehouse never seemed to know what was there or where it was, and there were multiple rounds of "It's not here... no, it's here... wait, we can't find it... oh, that will be here in 5 weeks... oh, but someone picked up part of it, but we don't actually have a record of that except this guy was here... " * No one ever called to tell me my materials were in The people are nice, and eventually it all worked out, but it was not a smooth process. If you're not in a hurry and have time to check everything twice, it's a great place. read more

The berkeley location used to be import tile. I've been shopping here for years. All natural took over with a stride. They've got a great new selection and are as efficient as ever. I recently worked with Autumn there and she was SUPER helpful. She got me a great price on a beautiful quartz slab and hooked me up with a fantastic fabricator who turned around a flawless installation within ~ a week of ordering. Thank you! read more

Thank you Jennifer for all your help. I would highly recommend All Natural Stone. Jennifer was very professional, knowledgeable. I really, really appreciate you Jennifer. Thanks again!!! read more

Great place! A lot of nice material at a great price. Come check this place out you won't be disappointed!!!! Friendly and knowledgeable staff. A+++ read more

Great selection, great displays, helpful* service people, fair prices, what's not to love? *Commissioned. Make sure YOU measure your area (floor, back-splash, etc.) prior to coming in. With a 20% restocking fee, you don't want to be taking anything back. The sales person I dealt with had some seriously faulty math and I would have spent 30% more if I'd listened to her. So EVEN with my calc's and a 10% overage, I still had a box of tiles over. I would not be surprised if this was a sales technique that was encouraged by management as it would allow them to price their tiles significantly lower than other high end dealers. read more

I have always been impressed with the quality and selection of natural stone and ceramic tiles. I have shopped there for 22 years. But...MARICELA WAS AMAZING!!!!! I came in with a rough sketch of a kitchen counter and rough ideas for a master bath remodel. It was as though she could read my mind and pointed me to exquisite materials that were perfect for my application. I felt she was my partner in helping me solve every issue with style and budget in mind. I will NEVER go anywhere else! read more

Excellent place for tile. Great selection, great quality and service. We are developers and these are our go to guys.

What a great experience I had shopping here! We are going through a kitchen remodel and I originally went in just to choose flooring. Their wide selection can be overwhelming, but I was very fortunate to have worked with Autumn on their sales team. She was tremendously helpful and patient -- so much so that I ended up purchasing tile and countertops here too. She made wonderful suggestions that fit what I had envisioned and matched my budget. No matter how many times I changed my mind, she was always willing to talk it out with no pressure to rush into a purchase. I really couldn't be happier with my experience. As for the rest of the staff, while I didn't work with anyone but Autumn, everyone was always friendly, attentive and courteous. I highly recommend shopping here if you're doing any kind of renovation! read more

Came here due to recommendation form a contractor. Great selections. Price varies depends on the type and style. Woman who helped us was a bit unfriendly, which made the experience unwelcoming. May or may not consider coming back. Perhaps the experience will be better with a different sales person next time. read more

Great Tile shop! Had the best experience with Tom. I went in to get additional tile needed to finish a job. The contractor needed it yesterday, so time was of the essence. Tom helped me find what I was looking for and suggested some install and design guidance. As soon as I got that ordered, a day later the contractor needed more tile! Tom once again jumped in and figured out a way for me to get the two orders as fast as possible. I want to thank him for making a stressful event much more tolerable. I will definitely go there again for my tile needs. If you go, say "Hi", to Tom for me. ;) read more

Came here to window shop and they have practically every kind of stone you can imagine. The most representative were really nice some had an attitude. My reason for a four star review, probably had a bad day or something. But their display isn't the best but it will do. Some secession you can see everything some you have to move things around. But over all good experience here. read more

Beautiful stone and tile but the service is really horrible. Ordered tile and stone on a Friday (took about an hour to put the order in), was told it'd be ready on Wednesday and they'd call us, never received a call. So called them twice and left my number but never got a call back. Called Thursday, they said they'd call me back and never did. Called them again that day, left another message and they finally called me back that only the tile was ready. Went to pick up the tile on Friday and the stone still wasn't there. Stone didn't arrive until the following Wednesday(a week and a half) and tried to charge me for the shipping which I had already paid. Really unfortunate that the service is bad because I really like the products they carry. The way the store is set up is really beautiful. read more

My husband and I had a great experience with Jerry and Robert at All Natural Stone getting tiles for our kitchen backsplash and quartz for our new kitchen countertops. First of all, All Natural Stone is a beautiful place to see what can be done with stone, tile, and quartz/marble. Jerry helped us realize the kind of look we wanted for tiling in our kitchen. The Mexican tile he introduced us to now glows in a shimmering light blue neutral color in our kitchen. Robert turned our attention to a new grey-blue shade of quartz for our kitchen countertops that perfectly complements the Mexican tile. He handled our orders efficiently and even got us a quick turnaround when we had to order some extra tiles. All in all, we're happy to recommend All Natural Stone as a great place to beautify your home or business with quality natural products. read more

I am blown away by the customer service I received! As soon as I walked in I was offered assistance, and Robert Eichberg is the best. He even met with me twice on his day off at the Burlingame store and helped me select tile for three bathroom remodels. Above and beyond! I am so pleased and satisfied with the product, service and end result of my project. Well worth the drive from Napa. I will be telling all my friends. Thank you Robert and All Natural Stone! read more

I experienced really cold, rude and patronizing customer service here after waiting nearly an hour for someone to reluctantly acknowledge me. This was similar to my poor experience at Italics. Luckily, I found the Tile Shop in Berkeley--I highly recommend this great tile shop -- if knowledgeable, friendly customer service matters to you! read more

I had a somewhat difficult problem, I needed just ONE tile to replace one that had to be removed (from the celling in a bathroom due to replacing a fan with a different size). So first they knew immediately what it was from the piece I brought in (Turkish Travertine) and unlike some other places that said "we could order a full box for you" then asked their supplier for a sample and got me two tiles for free! Really great folks. Such a relief to have this fixed. read more

Needless to say renovating a home can be extremely hectic, especially if its not something that one does for a living, Save yourself a lot of aggravation and go see Tom at import tile in Berkeley, every granite and tile company that I went to was very short rude and seemed like they didn't need my business, meeting Tom was very refreshing, he took his time and answered every question honestly, he educated me and also patiently answered my wife's questions in a manner that we could understand, I was relieved surprised and very grateful that I met him, I assure you that in the future if I need anything that is where I'm going and I will tell anyone that will listen. THEY ARE PHENOMENAL!!!. read more

All Natural Stone - Building Supplies Near Me - Berkeley, California

Yes yes yes! We were first time remodelers, doing 2 bathrooms and this place was exactly what I needed. I called ahead and explained what I was looking for, they understood completely and said they had many different options in stock. I show up, the help me immediately, I find what I'm looking for at a steal of a price, and I'm out of there fast! I HIGHLY recommend! read more

Beautiful showroom with lots of ideas and a great selection of in stock items. Marti was very friendly and extremely helpful with design ideas and figuring materials for my modest shower/bath tile remodel, and offered cost-saving options as well. It turned out so great I am now remodeling our entire second bathroom too! read more

I recently bought 150 square feet of slate from Import Tile. They loaded the slate into my truck, I drove to the job site and installed the tile in my 130 square foot room only to run out of tile before the room was finished! A quick count of the 12 empty boxes of slate showed me that they had shorted my order. I called them immediately and they said they would find a copy of my order and somebody would call me back. Nobody called me back. I called again and they said they could not look up my order without my receipt. I went into the store a few days later with my receipt and they pulled the tag that said they had loaded 14 boxes of tile into my truck. I let the sales person know it was a mistake and there had been only 12 boxes of tile loaded. They counted their inventory of the slate in question and said that their inventory was "spot on" and they would not give me a refund for the 2 boxes of tile that I paid for, but did not receive. Very disappointing. I was a loyal customer of Import Tile for a long time (20 years!) before this. I will never go back again. If you buy from them, please make sure you get all of the tile you paid for before you leave. read more

Overall very satisfied with Import Tile. Fun to browse their selection of classic-looking to sumptuous, mostly with very reasonable pricing. It was well worth it to shop here and bring back the tiles same day rather than dealing with mail delivery (subject to delay, flaws, mis-shipments, etc.) Some of their fancier tiles were special order, (which though I reluctantly passed up, wound up saving me some $$$). Surprised when I only got a couple sheets of the mosaic tile for trim that there was no minimum order. As I remember there were people on hand to ask for help, though there was a little wait for them to get the tiles from storage. Received cash for unused wall tile (minus restocking fee). They did give a discount with my contractor's account. Recommended! read more

These guys are great. Awesome customer service. Very competitive prices. Reasonable return policy. I recently renovated my bathroom. I bought tiles from here, and from another spot. The experience with these guys was much more pleasant. It's a bit challenging though because they are only open during business hours and on Saturday, so if you work full time, you have to come here Saturday when it's a complete mob scene. The guys know tile fo sho. read more

This is my second time one of the representative looked at me with no words,keep helping to other customer.She came back with another customer while I was waiting. There will be % 20 restocking fee so be aware :/ read more

They have the best looking tile and granite countertops. After having visited probably 25 granite/tile shops around the Bay Area it was a welcome relief to have found this place. I love stonework but some of those granite countertops start to look really tacky after awhile. They have really beautiful understated stuff. They also have nice selection of saltilla terra cotta in varying sizes and shapes, majoilica, and talavera. It was cool to see the terra cotta tile pavers made for steps. This is where you go if you want to do your front steps with talavera tiles in the risers. read more

We had looked everywhere for tile we liked. Finally bought it at import tile and were told they would put a hold on it. When I bought it we found some tiles were chipped or cracked. Got the rest home, but after the contractor installed the tile in the bathroom we found that there wasn't any bullnose to finish off the edges. The contractor called around and thought we could get it somewhere else only to be told that this tile was discontinued. They didnt mention any of that when I bought it. Had to pay extra to send it somewhere else and shipped back. I won't go here again. read more

I went to a couple of tile places before I was told about this treasure from my contractor, TJ. They have some great tile, and the prices are extremely reasonable. They have prices marked on everything, and this is very helpful to keep you on budget rather than falling in love with a particular tile only to find out it is outside your budget. The first place I went to had great tile too, but would have cost me about $1,300 to tile my floor and shower. I saved $400 at this place on very similar tile. I'm very excited to begin my bathroom remodel next week! read more

It's very sad when just one less-than-stellar employee can ruin a company's reputation (almost!). We've ordered tile from them before and it has always been a great experience...but not during our most recent attempt. The sales lady seemed to "pre-qualify" us as NOT worthy of her time and sent us home without taking our order. Not the way to treat customers. read more

Buyer Beware! There are several tiles that Import Tile Co sells that does not lay flat when the tile is installed. Apparently this issue is called "lipage" and there is a certain amount of acceptable "lipage". This has been such an issue that Import Tile Co created a handout to give to customers when they buy certain tile advising a specific way to install the tile to minimize "lipage". Problem is - the staff does not always hand out or talk about this critical information. We were in their store 3 times ( to pick tile, pay for the tile, & then to pick up our order) and no one mentioned this. The tile should be installed in "grid" format and not subway style. We were not told this nor were we given the handout. Our contractor installed the tile in subway style and the tile was very uneven - it looked horrible. The installer went to Import Tile Co and spoke with the supervisor who at that time explained how the tile should be installed. Because this information was not shared BEFORE we bought or installed the tile we had to pull out the existing tile and reinstall. This pushed back several other deadlines we had for our remodel. What was Import Tile Co solution? They gave us what Patrick called a substantial discount. Reality = he charged us the cost of the replacement tile & was so gracious to not make more money off of the sale. I explained that we should not be charged for additional tile because no one at Import Tile explained or provided the needed information on how to install the tile. If we had this information would it make sense for us to disregard it and install tile so it looked like wavy gravy in our new kitchen and require us to start over? I am extremely disappointed with the service - they had THREE opportunities to communicate the proper way to install the tile and they failed, then they charged us for replacing the tile which would not be needed if they did their job. The supervisor was polite but continued to tell me about how everyone in the tile industry knows this stuff. Unfortunately for me, I am not in the tile industry and that is why I went to a tile specialty store. The owner was apparently out of town so he could not speak with me. I left him a voicemail and have not heard back. I would NOT recommend shopping here unless you are already an expert in tile and how to install it. read more

Been back 3 times now, still 5 stars. Tom patiently answers all my questions, even the ones about installation which of course he doesn't have to deal with, but cheerfully does anyway. read more

Terrible customer service. Avoid! We are in the final planning stages of remodeling two bathrooms. We had heard that Import Tile had a good selection and visited it in the hopes of making a final decision. I arrived at the store in the morning and the employees were sitting behind the counter drinking coffee with no acknowledgement of my presence at all. Finally, I approached a woman who worked there with a few questions. She seemed irritated from the get-go, with a negative and dismissive tone. Instead of helping me with ideas, she basically told me that they did not have what I was looking for, and implied that i should go elsewhere...and that is exactly what I will be doing. We are lucky to have plenty of home improvement options in the East Bay and Import Tile in Berkeley would do well to realize that. Not recommended. read more

Import Tile was recommended to me by a couple of different contractors, one a general contractor, and the other a tile guy. And they've both been contractors for 30+ years, each. I am not a contractor. I was working on my mom's bathroom renovation, and I took her to 4 different show rooms, since she didn't have any idea or vision for what she wanted. So it was my job to first figure out what she likes and doesn't like. Some showrooms we went to twice, as the ideas changed and progressed. I ended up going to Import Tile about 6 times over a 3 month period, which is what this review is based on. There's a certain system at Import Tile, particularly when it gets busy (weekends). When you come in, you can look around, and if you're ready to be assisted, you sign in at the front so the Sales reps know who they are helping next. Then you can ask them questions about the tiles that you are interested in, and can get samples. I recommend walking through the showroom, getting all of your questions together, and then putting your name down to get a sales rep who can then devote time and attention to you. You should know roughly how much square footage you want of any tile that you are interested in, because if they don't have enough tile in stock, they may not be getting more of the same tile (manufacturers discontinue, often) and the conversation about a tile becomes a non-starter. They have recently changed their computer system, but just talking to them and a little patience and every transaction with them had worked out well. They take a deposit for samples which is refunded after you bring the sample tiles back. The sales reps were very kind, helpful and intentional. I found that everything went smoothly once I understood how they operate. In particular, the last 2 times I went, Eve and Tom helped me a lot (there were others previously, but I can't remember all of their names). My mother ended up deciding not to replace the floor, so I ended up with 5 boxes of floor tile, unused! So I decided to give Import a call for a return. Now, I passed the 60 day mark, but I was able to work it out with the Sales rep and was refunded for my purchase, even though I was the one who made the mistake of being late! Overall: 5 stars. Great sales service (just use their system!), a great variety of tile (most places I found had limitations in design style, like some places just did modern), and great customer service after my mistake. read more

I have to update my review because the manager keeps bugging me and trying to convince me not to think as I do. annoying when people don't want to let you have your opinion, which is what yelp is for. read more

This place sucks. Their return policy is not valid. I purchased additional tile per recommendation from the sales rep and was told that I could return the tile if I did not use it. I did not use all the tile and went to return the tile.... Import Tile stopped carrying the color shade of my tile so they could not return it. To be clear, Import Tile changed the shade of black they carried--something out of my control--and would not return my tile because the shade of black they now carried was different than the shade of black they sold me. It is upsetting to be told I can return tile and then later be told that I can not return tile because of circumstances that are out my control. In addition I emailed the owner of the store and did not receive a reply. Import Tile.....Kick rocks! read more

Could not have been happier with the service at Import Tile and specifically Maricela. She went out of her way and took a lot of time making sure we got what we wanted for our bathroom remodel. Our project took a long time and they were very patient with me about picking up tile and supplies. Maricela was always very quick to get back to me and extremely friendly and professional. Everyone else that helped me was the same. Thanks for a great experience! read more

I went to import tile with a pretty vague idea of what I wanted and ended up leaving with a very clear picture of what I was going to do. Jason was extremely helpful, quick, and practical, calling out several options and providing lots of background information about the materials involved. He even had a number of cost saving suggestions that made a lot of sense. read more

My 1st few times going to this place were a bit daunting and not so great. Trying to get real help was difficult at best. They have a huge selection and showroom of tile, which only made it worse. On our 3rd attempt - when it came time to finalize our selection on tile - we lucked out and were helped by Tom. You must ask for Tom !! He is passionate about Tile and really knows what he's talking about. He spent nearly an hour with us in helping us through the difficult decisions of tile choice/selection. He addressed every concern we had. We went away very happy, finally. We will be making our purchase today after we finalize our floor plans. If you go, just cut to the chase and ask for Tom - or call in advance to make sure he's in the office. read more

This review is for my experience INSIDE Import Tile Company. Far better than the website! Very nice tile options. As other Yelpers indicated, it can get very busy here. the first time we went, it was during one of those busy windows on the weekend. No chance of talking with anyone there or getting any service. So we were on our own comparing and contrasting the best we could. We returned about a week later (during the week, mid afternoon) and found it to be MUCH more quiet. We actually had a nice gentleman who really took his time in showing us various options and answering questions. They do require a $20 credit card deposit which will be charged if you don't return your samples on time. I personally think you should be able to keep samples for more than 10 days... hum... anyway, we'll go back and see if we can "check out" the same samples again without incurring charges. Maybe a phone call will do the trick, we'll see. I'd also like to mention (In case you are kind of new at buying tile, like me), that the tile on the display isn't necessarily like what is in the back room or what you get. Tile colors may vary... We saw some on the display that we loved, but when we saw a sample tile, it was almost like whole different tile color! Anyway, found some nice tiles here and will be purchasing them soon for our new kitchen floor and bathroom. read more