Import Tile had exactly what I wanted. I wanted to replace old and broken pavers with something more contemporary but in the same color family. I chose the tile about 6 months ago and when I finally purchased it 4 months later it was on sale. I went back to select grout and took the recommendation of the one of the sales staff. It's perfect. read more

It was like my dreams had been answered. I only had 30 minutes on my way to work to pick out tile for our bathroom remodel and purchase it. I walked in was greeted by Tom who in 30 sec flat drew a picture of my bathroom, figured out exactly what I needed! I paid drove around back they loaded it in my car and I was out of there in 20 minute flat. NO JOKE! The best service I have ever had at any building material shop. I will be now solely using them for all my tile needs. 5 out of 5 read more

These folks have everything. They'll help you plan your entire room, doing the design work and coming up with a beautiful color scheme. Worth going to if only for their excellent service. read more

When tile shopping- to find exactly what you're looking for, you have to go to many many tile stores. Each one has it's own array of available in stock tiles ('cause who wants to special order and wait for their stuff?). I wound up buying tile from three stores. This tile store has competitive prices for everybody- you don't have to be a contractor. The people are very helpful (though sometimes you have to wait for one, esp on the weekends), and their system is very organized. I bought both tile and a granite slabs here and were impressed by their selection and service. The granite installer guy they recommended was excellent as well. read more

Very helpful folks over there at Import Tile. Making decisions on tile can be overwhelming (at least it was for me), but their helpful staff is good at walking you through the possibilities, and at exploring the pros and cons of each choice. I didn't walk in prepared to decide between four inch, 12 inch or 16 sq. inch tiles, and when confronted with the choices, couldn't make up my mind. Other places I've gone to, their staff stays silent, but at Important Tile they will explain the impact on space (is the room small or large, sunny or dark?), and otherwise describe how certain choices will affect the room. I was very grateful for that. Also, their selection is good, and they have quite a few installations you can walk through to gather ideas. read more

Great selection, great sales people. I have bought tile here twice and plan to do so again!!!

1 star because by the time I ultimately did receive the tile I ordered, it was fine and just what I needed. Also, there were some very nice people at the store who really shouldn't be penalized for what appears to be very unprofessional management. However, the way I was treated in the process of getting my order fulfilled was sloppy, unprofessional and downright rude when it was all said and done. If you can source your tile from anywhere else, I would suggest you do so. Having completely renovated two homes over the years and run my own professional services business for 18, I know that mistakes can happen with any order. I also know that every mistake/error is an opportunity to salvage or enhance the customer relationship. At every mistake, delay, screw-up with my order, Import Tile did nothing to capitalize on that opportunity and in the end, made it worse. A brief summary of some, not all, of the problems I encountered: Before placing my order, I was told that the particular tile always came in a week. Upon placing my order they said it could be two weeks. 10 days later, the order came in, but short. Only 2 of 52 pieces of each of two types of tile were delivered. I was given apologies and told the rest of it would be coming on a rush basis. It did, but again, the order was short. Only one type of tile came. Now my project is on hold, waiting for this tile. Again apologies are given and they'll rush it again. Customer service, although the people were pleasant, was horrible. I always had to call to find out what was going on. If the salesperson I worked with wasn't there, no one would help me, telling me to wait until she came back in another day. When I asked, politely, for some consideration for all the delays and mistakes by requesting that they messenger the final delivery to me at my job site, (so I wouldn't lose another day to a UPS delivery and have to go from SF to Berkeley in afternoon traffic,) I was told by the owner, "I really don't want to hear any more of your bitching. We've lost a lot of money on this job already." That was it for me. I drove across the bridge and back (2 hrs.) to get my tile and be done with them. They will never get my business again, and they lost another sale as my mother, who is also doing a renovation and had chosen a tile from their shop, heard what the owner said to me and promptly went out to Tez Marble in Burlingame and found something else. read more

This review is for Paolo specifically. We went to ANS to pick out tiles for a new bathroom. Neither my husband nor I are design minded people and we really were not sure where to start. Paolo provided full design advice regarding our bathroom and helped with the tile but also the overall tile and vanity design and paint color as well. He has a design background and his sketches were very helpful to visualize how we should lay things out. This extra level of service is really above and beyond what I would expect at a tile store. We met with him several times and he answered all our questions. Five stars and molto bene for Paolo! read more

I hardly write a review but my experience at the store warrants One. I Stopped by to get a some metal trims for some of my bathroom tiles. The young woman works in the counter was not only rude but so incapable. She is so stupid that she has no knowledge when I ask about the different trims available. All she did was put the sample of the trims that were attached on a board in front of me and asked me which one I want. May be that is why she has a low paying job as a cashier with a terrible attitude. If I am the owner , I would have fired her .....she is bad for the business. read more

My mother used to bring me here as a kid. She deemed it her tile mecca. Now that I've gutted my kitchen it's become my inspiration nook. It's rare you have to drive across the bay bridge to get inspiration... but their showcase is well worth it. Plus they're full of great ideas. The only bad side: They're not open on Sundays, so Saturdays they get packed. Words of Advice: If you're still designing the layout of your bath/kitchen go there before deciding... they have some amazing prices on pre-cut granite counter-tops that may sway the dimensions of your layout :) read more

Even if you're on a fairly modest budget, check this place out before hitting big box stores. We were really surprised by what we could get here for what we planned to spend on lower-quality tile elsewhere. They have a great selection. The swatches are big, the take-home samples are generous, and they have beautiful installations for the majority of the tile available. Most tile is in-stock, and the samples are labeled "in-stock item" as applicable, so if you're in a hurry, you don't waste time looking at something you'll have to wait for. Their customer service is the best we've encountered in the annoying, toilsome, expensive drag of renovating our new home. The woman who helped us was friendly, informative, and totally unobtrusive. She gave us some space to make our decision, and never pressured us or tried to sell us up. One of our selections was mislabeled and they honored the sticker price without getting ruffled. Awesome. read more

Great place! Although our contractor gave us a list of tile vendors to pick out tile for our home build project, we decided to check out this place based on the Yelp reviews and we were not disappointed. They had a large selection of tiles - porcelain, slate, glass, travertine, marble, etc. The showroom was well lit and the tiles well laid out on the walls. In addition, they had some of the same tiles laid onto the floors as well. They don't have some of the higher end fancy shmancy stuff that you see at Ann Sacks or Walker Zanger, but for what they have, their selection was very good and it was just fine for our needs. Our sales rep, John, was fantastic. We are building a Craftsman style house and turns out John is an old house historian. He was very knowledgeable and helped us pick out tile selections that would be most appropriate for this type of house. We brought in our architectural plans, and he went through it with us room by room, giving us some great suggestions and design ideas. He also steered us away from using tile in certain places in the house and used alternative materials (e.g. wood) instead. John had a great eye for detail and design. We recently got to the point in the build where the tile guy finally installed the carrara marble tile in the kitchen, and my god... it came out much much better than I had thought... John was right on the money! Import Tile also had a small selection of prefabricated honed granite slabs in the showroom. These are not particularly "fancy" but are more subdued and understated. It's not for everyone, but if you like the honed and understated look, you'll like these. Note that the granite is 30 inches deep by 99 inches long. So even though it is prefab, the average kitchen counter is 24 inches deep, so you're still need to do some cutting so it may defeat the advantages of "prefab". Don't forget to check out the sale items in the warehouse (right across the parking lot). There are also select items that are on consignment from their customers... Pretty good pricing if you can find what you want. Pricingwise - I found prices here very reasonable and on par with the Home Depots, but with better quality service and selection. We ordered through our contractor and got an additional 10% discount. You can pickup tiles the same day you purchase - just drive your car to the parking area and they will load your car up. They will also let you take some samples home to see how it looks in your house. Typically, there is a deposit required. But when I did it, they didn't put me through that and took my word that I will bring it back (and I did...). Saturdays are typically very busy days at Import Tile. If you do go, sign in at the desk so that the next available sales rep can help you. I recommend browsing around first to get a feel for what is available and to get the lay of the land, then sign in and have a rep come find you. If you want want personalized service in a less hectic environment, I find that coming during the weekdays, notably Friday afternoons, to be ideal. There is no one there, and the reps can spend a lot of quality time with you. In addition, you can browse the showroom casually at that time as well. read more

Having had no luck with backsplash tiles and salespeople in multiple stores in the foothills, we made our way to Import Tiles hoping for better selection and more helpful advice. We got both! The store is full of gorgeous tile in a wide variety of price ranges and the salesman we had (Jerry) was extremely helpful. We'll absolutely go back when it's time for bathroom tile! read more

Truly a great place. Lots of extremely high quality tile, super helpful staff, and amazing warehouse pros who will help you load almost anything! We purchased a tile saw and it needed to fit in the back seat of my car- they unpacked it and made sure it fit back there!! Too many people to name because everyone was amazing, but Tom Langlois was my sales rep and he was super friendly and responsive to my (many) questions and phone calls. So glad to have found my new go to tile place!!! read more

Wow, these guys and gals are magnificent! Amazing service... but even more amazing selection for exactly the style I have been wanting (but for which I had been struggling to source the materials for 2 years). EVEN MORE AMAZING PRICES! Glass tiles 70% off or more compared to the price of all other vendors in the Bay Area! read more

In the middle of an emergency bathroom remodel, I needed to find some floor tiles that would match what I had. I spent a whole Saturday morning visiting a dozen tile places around Oakland and Berkeley. The tile I had was no longer made. Import Tile were the only ones that had tile that very nearly matched the floor, and they had it in stock. Good selection and good service. read more

See that picture with the inset shower box with the Arabesque tiles bordered in turquoise? I wanted that EXACTLY in my shower. Went to Import Tile, asked the kind gal at the counter how to make it a reality, and BOOM. Two months later I have that in my shower. Couldn't be happier. read more

Very unprofessional-avoid this store. I went into the store one morning, with hopes of finding some tile for my bathroom shower. I had in mind a few ideas and was hoping somebody would give me some input and help me make a final decision. I approached the woman at the counter, who was socializing with coworkers, laughing, and drinking coffee. When I asked her if they had anything similar to some photos that I showed her, she's just looked at me with a blank stare and said "no we don't". She barely looked at the photos. I was puzzled how she would have an answer for me so quickly, without giving it any thought, and without really looking at the photos. She did not want to suggest anything similar, and seem to be eager to get back to her other conversation with coworkers. I asked her if she could help me find something similar in the store or something that could be used in our shower. I wanted to take a look at their selection. She just gave me a blank stare, and just gestured with her hand loosely in the direction of another part of the store. She said "you can look over there if you want to."I asked her if she would come and show me some things that might be right for my shower. She said "honestly, what you want is not something that we would ever carry." This puzzled me as well as I was not looking for anything too far out of the ordinary. The only explanation I could think of is that she wanted to get rid of me quickly so that she could get back to her coffee and chit chat. No one else seemed interested in helping me either. They were high fiving each other and seemed to be discussing sports. read more

We had a great experience at Import Tile Co. Everyone is so nice and helpful. They answered all of our questions and offer plenty of advice. Their customer service was amazing. Maricela was a pleasure to work with! We will definitely use them again in the future. read more

I've used these guys for two small tile jobs. Once just now, in 2013, and once many many years ago when I lived nearby in 1996. Always very helpful and knowledgeable. Great showroom and selection. They even have a tile saw out in back that you can use on-site for some cuts. They may be a tad more expensive than some other places but worth it in my opinion. read more

GREAT place to get tile! unbelievable selection. I went during the week so I didn't have any trouble getting help BUT oh my gosh, have something in mind before you go or you'll change your mind a hundred times. good website, good idea books near the front door, Lots of choices IN STOCK too. the only draw back is all the guys hanging out front - they just want you to hire them to work but can make you feel uncomfortable if you go alone. read more

I called this morning to see if there was a particular tile I wanted; I was told yes, they should have it or, if not, could order it and have it in a few days. Went into the store this afternoon, a very unwelcoming woman came to the desk, said nothing. When I showed her my tile and asked for the one they had that would match, she said they didn't have it and had never had it. I said "I called and was told you had it." She said "Oh, that must have been Nicole. She left." That's it. Nothing more. She could not have cared less about customer service. I will never return. read more

Came here looking for unglazed quarry tiles for baking. not the conventional tile customer but I took a look around and they have quite a varied selection. There aren't too many floor clerks here to help so you'll have to get someone's attention, but do know the square footage you'll need - as with any tile shop. These people deal with primarily contractors so they know what they're doing. They also sell marble and granite. If you're looking for a small slab or a broken piece, they have good discounts - a few square foot slab for $15-40. I got my 6x6x0.5 tile for about 80cents after tax. read more

I was so worried about picking my tile... but not to worry, Tom made it so easy. I managed to pick my tile in a quick visit, but had to complete the order over the phone and pick a mosaic & border tile sight unseen. Tom made the PERFECT selection. Had I spent an hour at the store wrestling over a decision,I wouldn't have picked anything different. The prices are right, the service is great. Definitely making my little renovation project seem easier! read more

I can't believe we were able to walk in on a busy Saturday and get help right away. The place was packed, so they must be doing something right. They have beautiful displays of tile and prices are clearly marked. Our salesperson Jason was helpful and patient with our husband/wife team of indecision. The tile we selected for our kitchen floor was in-stock, great no waiting for materials...Jason helped choose a nice grout and the floor is gorgeous! The prices are really reasonable. Total transaction was smooth from shopping, to ordering, to pickup. They have a nice website too. read more

This is my favorite place to get tile or recommend to clients where to get tile for their remodel. The staff is very helpful and they definitely are happy to direct you to the type of stone or aesthetic your wanting. And now they offer counter tops too! The very best! Thank you Import tile you are fantastic! read more

Ya great tile here! Great prices! However, watch out on special orders, particularly SHIPPING! When you pay up front they tell you the charges might be so much, and they reserve the right to change the price and you will be billed at time of pick up. The charges on my special order TRIPLED!!!! Adding an additional $2.00 plus per square foot. Not a happy camper here! Salesman could have been more honest. read more

I have a love/hate relationship with Import Tile. I have used them for a half a dozen projects or so and while they always seem to have what I am looking for at a decent price, their customer service is very spotty. Some of the sales people are better than others. We tried to buy some slab granite from them but no one returned our call after 3 attempts. Their return policy is a bit rigid as well so buyer beware. I will likely go back, but be super careful to check everything out before you purchase. read more

I have used the store in the past for my bathroom remodel and was very happy, so went back for my kitchen remodel. They have a very friendly process to allow for samples to be taken home, and customer services is excellent. I worked with Marisela and she was extremely helpful and patient. We were also able to iron some final details over the phone, regarding my purchase. As with any other home improvement stores is best to go on a week day to avoid the crowds. read more

Renovations are stressful, but a real highlight of the experience is getting to work with Import Tile. They are so helpful and insightful that I don't think I can ever buy tile from anywhere else. And if you have the good fortune of dealing with Stacey, you will benefit not just from her keen eye and knowledge, but her friendliness will make your day. Love this place. read more

Good choice of tile and helpful personnel if you desire any assistance. They do not hover, so you are able to browse without a salesman following you around. Decent prices and selection. Mostly standard offerings that are popular nowadays. Tile of good to excellent quality. Warehouse staff knowledgeable. Only con is the restocking charge, so be sure to have accurate measurements before shopping. read more

My experience with this tile shop was positive. There was two woman and a gentleman that helped me find the perfect marble for my bathroom remodel. This place is certainly not the cheapest but they have a nice selection. I ended up buying my marble from here and it is beautiful! read more

This is the place my architect recommended for tile. Sure enough, I visited all the local places, and All Natural Stone has an awesome selection and super helpful salespeople. I'd say we ended up with medium-end tile - neither cheapy nor overly fancy. But, all Natural Stone has a range of quality and price from which you can choose. Highly recommend. read more

I'm in the throes of looking for some ceramic floor tile to match (or complement) a sponge-effect peachy-terra cotta shade of ceramic floor tile (installed more than 4 years ago), to complete a bathroom remodel project gone somewhat awry. I'm stlll looking a bit before making a final decision, but in the meantime, I'm also checking out glass and other tiles to use in remodeling and updating the bathtub surround. In the process, I went to Import Tile on a Saturday -- yes, the dreaded Saturday of legend! Contrary to some other reviews, I found the store was amazingly not overrun with visitors (it was definitely hopping but not crazy) and all the staff people I dealt with were upbeat and efficient. I went with certain colors in mind, but I also decided to walk through the store and eyeball just about everything they had out. They have an impressive range of tiles displayed well, both in sheets on walls and also as part of sample wall/floor installations, so you get a good idea of what they have and what the effect will be. The staff seemed readily available to help people who had questions on the items. When I was ready to proceed, the staff helped me with filling out a sample request, showed me the desired samples, etc., and explained the sample loan process. After taking my sample tiles to the front, I waited less than three minutes to get checked out. (The sample loan process is a good one; they take your credit card info but don't charge you the $20 unless you fail to return the samples within 60 days.) Based on that experience, I've definitely kept Import Tile on my short list of contenders for tile suppliers. (There are others I'm interested in checking out, too, including Art Tile in Oakland and Artistic Tile in Walnut Creek, before I make a final purchase.) read more

They're nice, helpful and pretty good selection. They were nice about helping me starting 15 minutes before closing and didn't rush me at all..... read more

Tom at import tile was fantastic. He listened to what we were looking for, guided us to the perfect tile for our backyard, and made it easy to get started. We overestimated the amount of tiles we used and made it incredibly easy to work with them to return the unused tiles. Mericelle was incredibly nice to work with during the return. The next time we have a tile project, we will definitely return to import tile for our supplies. read more

Love it.. Great Selection! From the moment I entered the store I was greeted and provided with great customer service. Hannah took such great care and interest in our project. Thanks to her and Import Tile, I have a fabulous looking master bathroom. So happy with their advice and suggestions on what tiles would work (along with color suggestions) for our situation. All in all, I was so happy working with Import Title that I am looking forward to doing my next job with them! read more

Great selection of tiles and colors, and the best pricing I could find around the Bay Area .

Extremely helpful staff. They gave me every single bit of information I needed to know about executing my first tile installation. Of course I had some initial apprehension, but they gave me so much practical information as well as some very useful ways to approach the overall design that in the end, my install was pretty much fail-proof. The show room is beautiful. It's nice to see so many samples up on the wall. It helps you get an actual sense of what they would look like in an installation. For my shower surround, I went with large-format tiles which look somewhat high-end but were actually quite economical. I paid less for materials that it would have cost me at a big box store and came away knowing that I had the highest possible quality materials and tools to work with. Highly recommended. read more

I went to a half dozen tile shops on two coasts, and Import Tile was the only one that came close to my desire for something outside the current "trending looks" (I didn't want my bathroom project to look like all the other projects this year). Marti and others worked through many phone calls and helped me ship 3 different tiles to the East Coast, including a special order from out of state. The prices were reasonable, and the customer service incredible. Makes me want to move back to California! read more