Moving Company Review: All Awesome Movers
Rating: (1/5)
I recently hired All Awesome Movers for my move, and my experience was incredibly disappointing. Despite thorough pre-move communication, the actual service was far below expectations.
Initial Quote and Communication:
When I called for a quote, I was assured of a 32ft truck, an 8-hour move, no charge for travel time, and a total cost of approximately $1300. I asked specific questions about the charges, insurance, packing and wrapping preferences, and labeling for the new house. The representative answered everything clearly, which gave me confidence in their service.
Moving Day Issues:
On moving day, the problems began immediately. Instead of the promised 32ft truck, a 16ft truck arrived. This truck was obviously too small, leading to the need for a second truck, which still barely fit my belongings. This inefficiency caused significant delays.
Professionalism and Handling:
The movers were courteous initially, but several issues arose:
They requested that I unpack a box to provide them with glasses for water, which was unprofessional and inconvenient.
They stained the carpet in my old home. Despite clear evidence that only they had been in the house, they adamantly denied responsibility.
They put a dent in the wall of my new home, further damaging my trust in their handling of my belongings.
Charges and Final Cost:
Contrary to what was promised, I was charged for travel time, and the movers even dropped one worker off at another location en route to my new home, which was unprofessional and time-consuming. The final bill was over $1700, a stark contrast to the $1300 estimate. Additionally, I was charged over $150 in taxes, something I had never encountered in previous moves.
Conclusion:
While the moving crew initially appeared professional, the numerous issues, including inadequate truck size, additional charges, unprofessional behavior, and property damage, resulted in a highly unsatisfactory experience. Accurate quoting and professional conduct are crucial, and this company failed on both fronts.
I cannot recommend All Awesome Movers based on my experience. The lack of transparency, accountability, and professionalism led to a stressful and costly move.
Pros:
Movers were courteous initially
Cons:
Smaller truck than promised, requiring a second truck
Move took significantly longer due to inefficiency
Final cost much higher than quoted
Unexpected charges for travel time and taxes
Unprofessional behavior (requesting unpacked items, dropping off a worker)
Damage to property (stained carpet, dented wall)
Overall, All Awesome Movers needs significant improvements in transparency, accountability, and professionalism to provide a reliable moving service. read more
