My sister and I recently visited this store to look for sweats for my dad. Found a great deal as well as had awesome help from the staff to find the correct size. Will definitely come back to buy some sweats myself. Great prices and good customer service! read more

Rahul was a great help! I love shopping at this store where the staff is very friendly from start to finish. Definitely makes shopping here enjoyable and will come back for more clothes! Thanks again Rahul for all your help read more

I was in need of some new soccer pants so i visited the store. I was surprised by the amount of options that they had and they had my size in stock. One of the associates approached me asking if I needed any help and then another one approached me five minutes later. They have really good customer service and took care of me until I left the store. I will definitely come again. read more

Clean store and great customer service. Rahul helped out with all the questions I had and was very kind and quick too. Would definitely come back read more

This location had super friendly staff and helped me with getting the items and sizes I needed. I came during the winter season, so the sales were great and associates helped me get the best deal I could. Thanks adidas! read more

On the occasions I've gone to visit the Great Mall, I always make sure to check their Adidas store. I always come to find really good deals on all their apparel. I always leave with something that I found for a good deal. Their employees are also very helpful and approachable when you come to them for help. I definitely recommend a visit to this Adidas store and you won't be disappointed. read more

This store needs dire help from management to make the operations more efficient. You can barley find any employees to help and there always seems to be only one cashier working always. On top of it all, this is the ONLY Adidas that still has their fitting rooms closed. Livermore and Gilroy have their fitting rooms open. Avoid this location. read more

Mcwilliam was very helpful and so was Jose. McWillliam's chill Hawaiian like vibe made the shopping experience that much better and I am appreciative of people like him who provide exceptional customer service! read more

They don't want to do returns here. They make it so hard when you have everything to show your proof of service. Manager needs to be replaced asap!! read more

Great customer service. I returned an item from on line and left my W2 in the box and he even tracked me down in the store and handed it to me. Thankfully lol read more

Great customer service love the deals they always have. I love adidas so finding good deal like this adidas outlet have it's amazing definitely going back with family again. read more

I like their clothes very trendy . It's nice and the employees treat good once you walk in they ask if you need anything . Plus they always have stuff sale which is nice . read more

I came across Adidas in GM and I went in just to browse but fell in love with a couple items! This new store looks super clean and organized which I love. They're XS sweats fit perfectly and are so comfortable. Definitely coming in again when I visit Great Mall read more

I visited this store this weekend, I was looking for some pair or shoes and shirts. I had trouble finding my size, then this lady came up to me and helped me right away. The store was organized also. Would highly recommend to my friends read more

This store is so stupid. It's such a big store with only one fitting room. The only reason I didn't give this place only one star is because the employees are really nice and helpful. If you come here during a big sale, you better know your size or be prepared to wait at least 30 minutes for the fitting room and an additional 30 minutes for the check out line. read more

Everytime I've gone here I was helped by the workers and they went above and beyond to provide me with what I was looking for! Their new location at the mall is also amazing. Definitely recommend going here!!! read more

Staff can be rude and barely speak to you while ringing you up. Sales Associate did not even acknowledge us and could barely be understood while mumbling. Overcharged for products and then took a long time to correct it and doubted me to my face when the product had a clearly attached sale tag. Watched Sales Associates argue with a customer. In dire need of customer service training. read more

The employees along with the staff extremely unprofessional never received any help and the mgr refused too open up another register too speed the line along.... I just dumped my clothes on the open register and left !!! I'll never return too this store again and I hope upper management receives this complaint and addresses and or hires a new manager too run this store read more

This is the old Reebok since Reebok is owned by adidas, they had taken over the place and made it look less grimey. The build is still the same, but it the lighting and art is better, along with the products and product placement. The employees are the same. Try it out! YELP! read more

I love their massive sale on their product. I was planning to waste $60 bucks for a pair of shoe but when I came to the checkout, I was surprise that they took off 40% off my item. I walk out of that store with satisfaction. read more

Was the last day to return an Adidas limited item. Manager went above and beyond to make sure I was able to return my Y-3 product. Thank you

Would give 0 star if possible, very bad customer service. Staff returned the wrong item with difference price point and didn't care cause she think it's worth the same. Went there a few times to return the same item but got rejected because they didn't see the option online and asked me to contact customer service instead. No help at all. read more

The management here is terrible. I wish that's all I could say but they make you write longer reviews.

Shop when they have sales to get deals better than you can generally find online. The fitting room is a decent size for a store that small. Customer service here is pretty standard. read more

Worst customer service ever experienced! No one welcomed and said hi as I walked in even with a greeter near the door. No one asked if I needed any help and when I tried doing a return they simply said their printer doesn't and that they couldn't do my return. DO NOT RECOMMEND going to this location!!! read more

We found a really cute shoes for kids and we wanted to know if they have it adult size. we asked "Axel" (yes! I got his name) if they have in adult size. Im not even done asking and i was about to show him what kinda of shoes and he CUT ME FCKING OFF!!! I understand it was busy and all but damn thats really rude!!! read more

Good customer service and very organized. So much cleaner than the old location and there is so much more space meaning more product!

Great customer service! I like to order my adidas merchandise online and every time I have to return or exchange my orders, I always come to the great mall Adidas outlet. They always deliver great customer service. They also just relocated to a bigger store here at great mall and the place is super clean. read more

HORRIBLE CUSTOMER SERVICE. I went to make a return and the manager was so rude and condescending. I called the store back to get his name and he hung up on me. I called the corporate office to make a complaint about him thats how bad my experience was. There is a level of respect that needs to be met and he obviously doesn't know how to talk to people. read more

I've never been here before I went in February and I had a good experience and employees are helpful:) keep it up!

Extremely rude manager... that sums it up. Asked him where should i go for returns "get back in line" with a stern face was his response. Update: got his name Jahmari read more

Horrible customer service. I visited this location twice and both times i entered, walked through the entire store, and searched for a shoe for several minutes that wasn't in its location. The shoe i wanted was on an endcap and i couldn't find the stock nearby. I gave up because i was in a rush and figured i could come back. I went back a couple weeks later and again couldn't find the stock. Not one person helped me or even acknowledged me. I could understand if it was busy, but the store was pretty much empty. The worst part was an employee saw me looking for a shoe and just walked by. I ended up finding what i wanted but by the time i found it, i was so irritated with the lack of service that i left. No point in giving them my money. As i walked out, i passed several employees and still no acknowledgement. I went to the nike store instead. Right when i walked in, i was greeted and i was helped when i told them what i was looking for. Bought some air max 2016 that I'm in love with. I was even told have a good day by two employees on my way out. Tl;dr: adidas sucks, go to nike instead. read more

Amazing service and very helpful coworker it was very clean and found the product that I was looking for definitely coming back.

I visited this store recently, and I was really satisfied with their organized selection and helpful staff. I came in on a whim, but I ended up enjoying myself and bringing home a perfect pair of running shoes. I will definitely visit again. read more

Went there to get a last minute gift for my sisters bday and they had the exact track jacket with the same exact color. Thanks to the employee that help me look for it. ADIDAS Y'ALL BE MAKING ME GO BROKE THIS PAST DAYS, but its WORTH IT. read more

Great customer service , nice selection and for being at the mall has space and other things around. Always great prices. The staff here is amazing and has helped with everything we need! read more

This adidas store is by far the best one! I always come here to purchase shoes for myself or family! My girlfriend likes it and always gets helped by Rahul! He is really nice and helps out a lot with picking the best items that fit you! I highly recommend coming here all the staff is very nice and the store always has deals going on! read more

Just love the customer service.employees are very friendly easy to find everything and always good deals

As much as I hate the great mall, I love coming here. I recently started going to the gym and needed new gym clothes because I have outgrown my old gym clothes because I haven't gone to the gym in like 10 years because I like to eat because food is amazing. Anyway, I come here because Adidas makes the best clothes in my opinion to move around in and I could save money bu going here. The shoes on the other hand are a different story. I walk in here and are immediately greeted by the staff. I walked around and find the stuff I need and purchase them like any other person. The staff was super friendly. The store was clean. I will be back here once my clothes burn from working out too hard which is like every other week because I am a beast. read more

I never have had to write a review but the customer service experience I just had was by the worst! Your store Manager Joe was rude and disrespectful to not just me but 4 other customers who were trying to spend money in the store. I called ahead of time to verify they CLOSE at 9PM, so I traveled across town to get there in time BEFORE 9PM!! I got to the door at 8:42 and the Manager Joe Romero said they were closed even though the Mall and the adidas store closes at 9PM!! I couldn't believe it he was so rude and condesending telling another couple they were done for the night and it was still 8:48, As they walk away and another woman comes to the door he yanks it back from her hand very roughly and says they're closed she questioned him that it wasn't 9 yet and he said in a very rude tone "well we are" and turned away from her. DO NOT SHOP HERE! there are plenty of other stores with better customer service read more