Huge store! Lots of athletic wear! No fishing gear at this location though…read more Employees didn't really offer help but it's fine. Lots of Nike and Under Armor with a smattering of team jerseys.

A very clean and well-stocked store from sports apparel, sports equipment, and so much more! My…read moresister is really into badminton right now, so we had a reason to explore the venue. The only issue was that there weren't enough or not enough staff to be seen on the floor to help us out. We managed to find badminton rackets after wandering for about 5 minutes, and they had a great deal for $25 for 4 racquets and 2 birdies. Good experience!

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

"Best Footwear Experience--Ask for Steve!"…read more I've been to countless running and shoe stores over the years, but my experience at the Campbell Sports Basement was on an entirely different level. If you are looking for new shoes, do yourself a favor and find Steve in the footwear department. His knowledge is genuinely unmatched. He didn't just point me to the newest or most expensive model; he took the time to understand the mechanics of my feet and explain the nuances of every shoe we discussed. He even had me running down the aisles in various pairs to ensure the fit and feel were perfect. It was easily the best customer service I've ever had, better than some shoe speciality shop! To top it off, I found out about their "Love Your Purchase" return policy. It's a total game-changer--knowing I can actually test these out and bring them back if they don't work for my feet gives me so much peace of mind. Between Steve's expertise and the store's return policy, I won't be going anywhere else for my gear.

I came in tonight looking for some shoes to replace a pair of uncomfortable Jordans. I was really…read morehappy with the selection of shoes but also I was thrilled with the friendly staff. Lula (hope I got that right) gave me a high five for putting a jacket back on the hanger. I'd been having a not so great day and it was a really spontaneous joyful event. Come here for the people and the wonderful sporting goods. I left with a pair of Brooks Ghost 17s and decided to buy the jacket I had hung back up. Couldn't be happier with the surprise 20% off for being a member too.

These guys are AMAZING! Michael in the Ski and Snowboard section is the man!…read more I was really desperate to get my skis prepped and ready for the weekend, and was striking out all over town before finding Sports Basement and having my prayers answered. They got me in and taken care of and had the skis in really excellent condition, I was so thankful in the moment there and also in general because NOW I KNOW WHERE TO ALWAYS GO FOR ANYTHING AND EVERYTHING SPORTS RELATED :).

I want to commend the employees at Dick's Sporting Goods for excellent service, greeted me and I…read morefelt welcome. (I didn't catch the name of the older guy at the women's shoe department )He took the time to answer all my questions, offered helpful recommendations, and made the entire shopping process easy. His professionalism and kindness really stood out! I would like to Thank Justin for helping me and Quin Aswell!

Posting this as a cautionary tale for anyone buying shoes at Dick's Sporting Goods - Sunnyvale…read more This would have been a one star rating if not for Xavier in Footwear. Excellent service and attitude. I bought a pair of On Cloud shoes and within 5 days realized they were too big. The issue only showed up in real-world use: when walking downhill my foot slid forward into the toe box. That's not something you reliably catch by taking a few steps indoors. I went back to do a simple exchange (not a refund). The shoes were clean and in excellent condition. The only visible difference was very slight yellowing on the outsole contact pads -- noticeable under their bright store lighting but not dirty, or damaged. At first I was told the exchange would be fine. After further inspection, they reversed course and said the shoes were not "resaleable" due to wear. I spoke with multiple people (each initially identifying themselves as "the manager" before clarifying their role), and after a lot of back and forth the best options offered were: * 15% off a replacement pair, or * $60 store credit as a "no receipt return" value (they said this reflects the lowest recent selling price and excludes clearance). I ultimately took the $60 credit because my time is worth something and I needed the correct size. But the key takeaway is this: If you buy shoes here, assume you cannot test them outdoors -- even briefly -- without risking being denied an exchange. The 90-day return policy sounds generous, but in practice footwear appears to need to look completely unworn to qualify. I'm sharing this so others don't make the same assumption I did.

Very nice shop, tucked away from busy streets and have tons of selections and most items are in…read morestock. Workers and owner are very knowledgeable and friendly. Good price and estimated return time was precise. Will definitely return again

Resolved issue in person. With added clarification. Hope that we can continue without any issue in…read morethe future

Have visited this store many times over the years for sporting and fishing equipment. Staff has…read morealways been helpful and the store clean.

What happened to the service only the girl at the counter was helping anybody, The two guys working…read morewere absolutely ignoring all of the customers, I honestly can't believe this store is still open with the sorry service and minimal selection and high prices, I would imagine it's a matter of time before this place goes under too!

Had an issue with a gift card and it was no fault of the store, corporate just didn't update their…read moreSOPs. Jose C (the guest service manager) and I forgot his name but he was a shorter Latino male were on top of everything. They went above and beyond to solve my gift card issue. The store itself is extremely clean and neat, prices are very fair and already there. Why wait to order online elsewhere? The selections are vast and plentiful, so much to to choose from. Parking is spacious and all in all, everyone was very friendly and knowledgeable on their departments.

I've purchased several items, including firearms over the last few years. I really didn't mind the…read morelong waiting times because I thought the customer service was pretty darn good; I've dealt with really helpful employees here. Today was a different story. I scheduled online to complete the ppwk to pick up a firearm for Wednesday, April 29th @ 9:00am. I know that getting there early on the weekdays is the key to not having to wait in line. I got there about 9:02am. I told the gentleman, a middle-aged Latino man with a gray beard and mustache, at the gun counter that I had a 9:00am appointment. He told me that he wasn't ready and was still setting up and to join the queue by registering at the kiosk. I registered at the kiosk and got a text from Bass Pro at 9:35am that my 9:00am appointment had been cancelled. Now, I was number five in the queue and it was now 10:45am. I had to leave for another appointment. I was not a happy camper. Driving to my next appointment, I called for a manager. I told Marcos the situation and he would get back to me to investigate what transpired. He called and left a message. His message relayed that I didn't get there until 9:16am and that there were several customers ahead of me so my appointment could not be accepted. That was the most ridiculous thing I ever heard; someone was trying to cover their @ss or @asses. This will be my last purchase at Bass Pro stores and I will shop from an independent store where they take accountability and take care of their customers.

On Saturday 7/7/2021 at around 11:20 am I tried to purchase some items from here and the girl with…read morethe long nails on the register had me on hold while she was on a personal call, I waited for alilltle bit then left because that was very unprofessional of her to have me on hold that a lot while she was on a personal call.

Yes, Champs! Always great service…read moreNot too much in your face pressure to buy Friendly and courteous Lots of styles Great prices Always a good change of stock Don't be fearful of the music (hey I'm in my 50's) Always my go to place for new kicks Worth the drive down south 880

Rob will quote you very well prices on any gun you desire and will work with you no matter the…read morecircumstances. Service is quick and if he doesn't have any of the pistol/rifle in stock he can for sure get it for you. Good communication as well.

Awesome place for transfers and ammo purchases!…read more Been coming here for years and have done multiple transfers through RMB Enterprises. Real easy, real fast, real thorough, simply the best place to conduct transfers!

Customer service was excellent. Had issue with warranty item and it was resolved immediately. Great…read morestaff

Came here to say in dire need of A toddler's sized baseball tee. This particular location was the…read moreclosest to me and because I've had pretty good visits in the past, coming here was a must. Big 5 Sporting Goods used to be my go-to whenever was in need of baseball tees. The assorted colors are plentiful and I typically don't have any issues in finding the sizes I needed. This visit was unfortunately a let down. Not only were the color options scarce but the sizes in stock were just as terrible. I literally walked around the whole store twice, thinking I missed the baseball tee rack. Products are typically reasonably priced and employees are willing to help if you ask. Parking behind the store is plentiful but there is always street parking in front of the store if available. So why the 4 stars?? Thank you to the staff for being kind enough to do a search and helped me located my backup item I needed. It would have been great to find exactly what I wanted but it is very obvious that Big 5 has downsized in its items they offer/carry.