Only two stars because of the sweet young lady at the counter who rung us up!! I really hate to play the race card, I really do. But today I took my nephew shopping and he stopped at Zumiez (his first time ever shopping at Zumiez, he never realized they'd have clothes he likes) ...a young guy comes and starts helping my nephew, no big deal. He tries on the clothes and only like the pair of jeans. AS SOON as my nephew comes out the dressing room, he walks over and asks what he likes and didn't like. He stated he was going to keep the jeans. The young man said he'll put the clothes at the register, I was like, no I can hold it, but homeboy insisted. I'm not about to argue with him, so whatever. Then it comes to my nephew wanting the jeans back because he wanted to match them to a shirt, homeboy was like, well give them to you when you ring up. My nephew then says, just to get his jeans back, I'm ready to be rung up. Okay, I'll let her know. What pissed me off is that he tried to make it seem like my nephew had to keep the jeans at the register meanwhile everyone else in line had their clothes in their hand. I went to the jeans and grabbed them from the counter and held them just like everyone else. The only reason why I am using the race card today is because 1. my nephew was the only Black kid in the store, 2. every time my nephew touched something, he came to the "rescue", 3. yes her helped other people, but not once did he keep them from holding their clothes. It just felt like he was targeted as someone who will steal. and 4. there was a group of other kids with backpacks who looked more suspicious than my nephew, but homeboy did nothing to them I will never let my nephew shop at Zumiez again. Sorry if this doesn't sound like a big deal...but in person, the whole interaction was just off and made me feel so uncomfortable. read more

The service was great. The selection was great too.. value you get what you pay for great material. Gabby was very kind and helpful It was a pleasure shopping here thank you, Gabby. read more

Zumiez - Front counter - Women's Clothing Near Me - Milpitas, California

They're very good people and have the best customer service. They help customers find what they need when they need the item they need. read more

Zumiez - ZUMIEZ GREAT MALL - Women's Clothing Near Me - Milpitas, California

I drove from Santa Cruz to pickup a sweater that they confirmed was available upon arriving I was welcomed by an associate and then he told me he was sorry but one of the associates had sold the sweater I came by to pickup not sure if he was the manager of this location (glasses, Asian, husky, long hair) but he did not make the situation any better I was told it was available and wasted my time, and gas driving over here and sitting in traffic I will never shop at this location ever again read more

We drove all the way here from Watsonville, was looking for a VERY specific ONLY sold at zumiez product, was told on the phone that said product was in stock only for the same employee that spoke to us on the phone say that it was no longer available. Didn't offer anything other than to order this thing online. I could've done that AT HOME. honestly f that I wasted my time. read more

I'm not sure the woman's name, but I can tell you that EVERY SINGLE TIME I've been in this store she offers up THE BEST CUSTOMER SERVICE. Staff here is helpful, great at walking you through what is on sale, and so quick to order anything you can't find in the store straight to your house. I found an amazing Cookies shirt in a fire color way, only to discover the teenager REALLY wanted another hoodie. And...because I'm a pushover, and because this location makes every transaction so enjoyable, I drop a few bills each time we roll in. Thank you for hiring folks who remember customer service even throughout Covid. It's tough right now, but I appreciate how much you love your job and keep shopping fun even during the pandemic. read more

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All I have to say is Kayla is DOPE! My husband and I came in last week and came across some stuff we really liked, and decided to come back today to buy more of the line. We drove all the way from Berkley to come back to this store specifically. I called the store in concord but it just was not the same. Kayla was so accommodating and was incredibly helpful! A great conversation holder and made us fee special! We went for lunch and decided to go back for more. Kayla was still there! Dropped everything to help us! And was just so nice and sweet the entire time! Thank you for the compliments. There's nothing better than feeling good walking in and out of a store! We will be back for more! read more

Zumiez - Women's Clothing Near Me - Milpitas, California

This was my first time at Zumiez and I got to say that it was a great experience! Usually I shop at the Vans outlet store next door but today I didn't feel like I was a welcomed customer, the helpers in the store were chatting and didn't even want to help me look for the shoes I wanted. The guy just said "look over there". Immediately after that I walked out. I looked next door and saw this store called Zumiez and I thought to myself, what the hell I'll give it a try. Immediately walking in I was greeted by Josh and Amy who were very attentive to what I was looking for. Josh was very nice and helped me with looking for the shoes I wanted. My overall experience at Zumiez was fantastic. I will definitely be a returning customer. The number one rule for me shopping at any store, is customer service. All it takes is a simple smile and asking how I'm doing. To Josh and Amy, keep up the great work. Another note: The store is very clean and organized to where I can find everything easily. They have a great selection of shoes and clothes. I should've signed up for the membership points rewards since I feel like I'll be a constant returning customer but I'll do it when I return. Please please check this Zumiez the next time you are at the Great Mall! You will not be dissapointed. read more

Zumiez - Awesome!! - Women's Clothing Near Me - Milpitas, California

This store is a lot better than the one in the Gilroy outlets! The prices and deals are about the same, but the selection and stock is significantly better. Store is usually very organized and easy to navigate, clothes are neatly folded. On a side note, I needed to charge my phone and the receptionist allowed me to keep my phone with her to charge while I browsed! Definitely 5 stars for service. read more

Was at the cashier with a friend after waiting ten minutes in line and all of a sudden I get whacked by a giant teddy bear. The bear fell from the pole that one of the workers were using to bring down and hit my head pretty hard. I know it wasn't intentional and I was already having a bad day, but the workers need to be more careful about handling their products and swinging it over customers who are standing underneath. My head still hurts after the hit. read more

I came here yesterday to purchase a Hershel back pack. I initially entered the store expecting to be greeted by an employee and then left alone to shop but the girl who greeted me seemed very genuine, she made me want to stick around. I couldn't find what I was looking for but I came back later again just because I wanted to try again and I ended up getting great assistance from the manager who helped me find the bag at another store. Y'all, keep that bubbly girl at the front of the store. She's great! (she is also super cute) read more

Best store ever! The staff is always super friendly, energetic, and happy. They immediately greet you and offer help. There is a huge selection of popular brands from Obey and Diamond Supply to Brxton and Stussy. All sizes are usually always stocked! The atmosphere is so friendly, you leave feeling like you've made new friends. Love this place! read more

Im thinking that its all zumiez that have this trashy look... Its always unorganized. No space to walk. New shipment of stuff in the way. Excellent fire hazard. The workers are just chilling messing with the Ipod attached to the speakers in the store. Kids that doesnt even work in the store go behind the counter and mess around. read more

Being new to longboards, I asked for help in finding the best longboard for me but I ended up getting a really crappy one bc the guy who was helping me didn't really give me any advice on which parts make the board ride a certain way. Came in a week later and got helped by James and learned way more than I did online and left with the perfect board. Ask for James! Also, there is no such thing as rude employees here. read more

I came into the store today and immediately felt the love and good energy from Katie and the team. I admire that she took time to stop what she was doing to acknowledge me and want to assist me. She went above and beyond to look for my size in the shoe that I was looking for and EVEN HELPED ME LACE THEM. That shows how team work is practiced in the store among the team. Those are the things us customers love. Thanks again Katie, you rock!!! Great team!! read more

INCREDIBLE EXPERIENCE WITH AMAZING STAFF!!!!!! Everyone was extremely helpful, super friendly and made me feel so welcome. I interacted with about 4 staff member but the two that went above and beyond for me was Hope and Katie. I was there for a pair of shoes I saw online. I called the store and spoke with Katie who checked the stock, verified the price and even suggested she hold the next size up because that particular brands sizing varies. Hope was super pleasant on the phone and I was very excited at that point! I arrived at the store, tried on both pairs and she was right, I did need the next size up so I was thankful she thought ahead for me. Katie was working the front end and I spent a lot of time with her which made me experience super awesome. She was very engaging in conversation, gave her personal input on suggestions and was so patient with me as I made my selections. I can't thank her enough because I had tried on maybe 4-5 styles of shoes during my visit. I greatly appreciate her super fast, friendly services to take care of me. I finishEd my experience with Hope who made me feel very appreciated as a customer and I will definitely be returning to this location again! She went above and beyond to even get a tiny scuff out of my slides that she noticed and that made me feel so valued! Although I have another mall closer to me, the service here was unparalleled. No pressure, everyone was super interactive and attentive to what I was looking for and I left feeling like a rockstar! I wish more stores were like this. I truly believe the experience you have is what creates a lasting memory, beyond just the items you purchase. It's worth the extra drive for me to come see the great mall team! Keep up the excellent work, you guys made my day today. I'll definitely be back :) read more

Zumiez - Women's Clothing Near Me - Milpitas, California

Usually don't post reviews but I had to today. Went in today and really bad customer service and super rude. This little girl asked for something back like we were going to steal it. Really!?! read more

I was here a month ago to buy secret Santa presents. There was this blond hair chick, which had all the great qualities of customer service. She greeted me, asked me what I was looking for, who was it for, price range if I was in any. Then with what she got from my answers, she showed me a few items. I ended up going around other stores still but ended up coming back and buying something from the store, because of her great service and how she just totally handled what I was looking for and that item totally caught my attention. read more

Great customer service at this location - specifically, Monica! Monica helped me find my size today! not only did she help me find my size, but she was super sweet and patient! She literally knew the store like the back of her hand. Super knowledgable and stylish. (literally, her outfit was on point!) Will definitely be coming back! :-) You rock, Monica! read more

This Zumiez is my favorite out of all the zoomy's I've been to. Kayla and Brandon are so good at what they do in the store the customer service is beyond excellent and Kayla is very fun to talk to. Honest hard-working with a lot of integrity I lost my AirPods in the dressing room and when I came back they had them for me thank you guys read more

Came into the store because I had something ordered online and sent to the store. Came in early around 12pm. No employees out in the sales floor...literally any customer could've came in and stole everything...I've never seen or expected this for zumiez. I hope this store gets robbed one day so their management will make sure they have more reliable workers. Terrible customer service read more

I walked in with a shirt over my face . Asked for a disposable mask. They told me they didnt have any. I saw a full box of disposable masks behind the counter. And asked the guy in the back if I can get one he told me I couldn't get one. Like my guy it's pandemic going on. Im not tryna have a shirt over my face . Can I just get a disposable mask? Help me help you read more

Chad was a great help and knowledgable about the OBEY merchandise. Great prices. This store does not look as cluttered as the one in Valley Fair. read more

Staff was awesome and helpful. Found everything I needed and was able to get the perfect birthday present for my friend. Was helped right away and the store was neater than a lot of other places around! read more

Cool tshirts jackets and hoodies. Oh and they have awesome skateboards i.e. Cruisers and longboards and very friendly staff nowadays live this place! read more

Don't get me wrong, I love Zumiez, but this visit was disappointing to say the least. Me and a friend went in to purchase the "I heart boobies" bracelets because we were told they were sold here. They had them, but they told us to purchase them that we would need to purchase something else from the store. The money from the purchases goes to a nonprofit organization that we wanted to support and we couldn't because corporate is greedy and money hungry. It's really unfortunate. read more

Not one chick in this store can greet, almost bumped into one and no help. I'd rather take my money elsewhere.

I love the customer service here! Despite all the numerous pairs of shoes we had them bring out for us to check out and try on, they were still patient and managed to help as best as possible. read more

Thanks for the excellent customer service I received today from David. Was very helpful in catering to what I needed to buy for a friend of mine. I normally have low expectations when it comes to retail shops, but the employees here are friendly and aware of your presence. Good job Zumiez! read more

I came in expecting to be greeted, but I wasn't at all. It didn't bother me taking on account I went in on the weekend and all the employees were busy assisting other customers. I went in to look for a board for someone for Christmas. As I was perusing the selections Josh came up to me asking if I needed any help. He was very knowledgable and was able to help me narrow down what type of board I should get for my friend. He had great customer service and was incredible helpful. Unfortunately I wasn't intrigued by the selections they had at their store, so I plan on going to to the store in Valley Fair later this week. read more

Shady business here. I went into the store hoping they would have size 7 (men's) Nike SB Jenoskis. Luckily they had one pair in stock but the left shoe did not fit right. It was too loose while the right shoe fit fine. I thought it was my foot but confirmed that it was the shoe when I tried on another pair of different color (same size). The employees kept trying to have me buy the shoes in store. They told me that it must be my foot and that it's different from my right. I understand that we're not symmetrical but when you saw the left shoe, it's visibly larger than the right even if they're the same size. All of my other Nikes fit fine! I decided that I wanted to order a pair of shoes online since they didn't have another pair. I should have just left. They ordered the shoes online for me in store. When I received the package, the mailing label was from this exact store.... And guess what!? It was the same exact pair that I tried on in store. I didn't order online just to get the same pair that I did not want. They clearly knew I did not want that pair because I found it to be defective and I am very very upset that this is what customer service has come to. I would avoid this place. read more

I expect more when I go to the great mall. And as soon as you walk into the zumiez store it is a complete disaster area. The employees are hard to get a hold of. Its hard to walk in the store. Not to mention you have friends of the employees just hanging out behind the counter. I have seen better zumiez's read more

I usually like Zumiez but the people who work there are starting to bug me. My brother and I walked in so he could get some Zumiez stickers. He's usually a shy guy when it comes to asking people for stuff, so when he finally asked a girl who worked there she asked for him to dance. My brother didn't want to, so instead she asked him to sing with her! It was just like wtf can't you just give him the stickers. So we walked out, no Zumiez stickers and my brother was totally embarrassed. I hope not all the employees are like that :/ read more

This is my first review of a retail store and let me start with, I don't like shopping /:[ But we were helped right away! :) My daughter and I were looking at the Toms' display at the front of the store and the guy with the backpack invited us inside the store to show us the larger selection of Toms. Impressive for a young guy. The guy with the backpack was courteous too, great soft skills as he apologized for the length of time it took one of the girls to grab our shoes but the store was busy so I understood it may take her awhile and the wait wasn't that bad considering the number of customers in the store. The guy actually apologized a couple of times and thanked us for our patience while we waited for the shoes. Great customer service including the guy at the register, the staff is friendly. read more

I only like zumiez coz they carry empyre girl clothing (i love their jeans!) i dont have a problem with what the place looks like or how loud their music is. but damn, can you skate outside so i can shop and not worry about gettin hit in the shin with ur board? thanks read more

This Zumies store probably has the best reviews in San Jose... Anyways the employees here are really cool and helpful. They seemed like a family and they treat you like a friend answering all your dumb little questions lol I came here on a sunday and it was super packed :/ read more

I will never go back in this place! The Cashier was rude! No customer service! I came in with returns and original receipt I told the lady with long hair in the cashier if she can get me large and not extra large instead so it will be even exchanged. That rude cashier put my clothes aside and and call the next person in line and said I wasn't ready yet. Wow! I just wanted to leave but she took the clothes and my receipt that I had bought. I thought she was going to help me I end up getting the shirt myself instead! The next person she called to pay was getting mad at me coz I had to cut the line I just went and grab any large shirt that cost more than what I bought! read more

would love to edit this review. the review I posted before was from a while back and some reason it was never posted. I went in the other day. greeted, and helped very much. Forgot who helped me but they were really nice guys. the 1 star from that last post was to some hairy short guy who always wears that flimsey hat and kind of looks like a hobo. I didn't see him when I got there so I was helped by people who had good customer service. The one who was pretty much running the store helped my gf and I picked out these really nice boards. He also knew what he was talking about from his experience from skating. sorry I forgot your name man! 5 stars for great service. read more

As Ive stated in past reviews: I HATE THE GREAT MALL. ITS LIKE STROLLER DERBY FOR PEOPLE WHO WONT TAKE THEIR KIDS TO THE PARK!!!!!! I had a good experience at Zumiez . Shopping for my son...with my son Let me explain, shopping for shoes with my daughter(15)...easy, breezy, never a problem... my son(16) its excruciatingly painful, its a two day process, from Stoneridge to The Great Fall of Milpitas to New Park...back to stoneridge, back to new park.... JUST PICK SOME F'IN SHOES ALREADY!!!!!! He walks in to Zumiez, I walk to the sticker encrusted counter and the the guy asks if I need help. "I need you to get me outta here in less than half an hour" my son picks a shoe...just one so I'm not really thinkin its the golden shoe...its the golden shoe...in size 9...he needs 12. I'm now officially insane!!!! "Can I help you" trills from all around me and soon all but one employee(manning the stickered desk) are digging through the totally unorganized, 20ft by 5ft pile of shoe boxes in the center of the store. Who cares, I'm not picking it back up. The award goes to the girl in the red top. Size 12 shoes. Ummm, there's no chair, bench, etc. Found it, its under the table doing extra storage for the t-shirts. AND THE SHOES FIT!!!!!!!!!!!!!!!!!!!!!!!!!!! I coulda kissed the guy behind the counter, but all those nasty, grimy, ick stuck to them stickers, nope not happening. But I liked the service. read more

Today was a good day. I did not have any issues when I walked into this location. Mike was very attentive as well as greeted others that walked in while he was working/assembling my sons board. Great Customer service during my visit. Keep up the good work Mike read more