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Coach

3.1 (212 reviews)
ModerateAccessories
Open 10:00 am - 9:00 pm
Updated 1 month ago

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broken zipper within just a month. Great service to exchange at G mall location :)
Daisy R.

My daughter was excited about the Teri Shoulder Bag in Signature Canvas I bought her for her bday in December. I purchased at the Livermore outlet during the holidays. I threw away my receipt as I didn't think there would be any issues with it at all- plus- this was a purse I knew she wanted :) I was disappointed that within only a month the zipper broke. I was worried since I didn't have a receipt, and I wasn't signed up as a coach insider to review prior purchases. I reluctantly walked into the outlet at Great Mall and was immediately relieved with the customer service and kindness from Elsa and store manager Maryann. They were very sweet and helpful- took the time to help me figure out how to look up the prior purchase. I was able to get a store credit gift card for my daughter to use since they did not have the same purse in store. In addition- Elsa helped me make sure we were signed up as insiders to never lose track of any future purchase. Thank you Elsa and Maryann for all of your patience and help. Relieved my daughter can get another purse in exchange. Much love!!

IN LOVE WITH THIS!!!!
Ter L.

Let me give credit where it's due!! Coach has really stepped up their game when it comes to it's colorful designs and styles. It's been many many many years since I've made a purchase, let alone actually wear anything from this designer but I have found myself really drawn and intrigued by the updated, modern looks. Since I was already in the mall I decided to pop in and check out what Coach Outlet has to offer. I'm all about saving $$$$ and there ain't no shame in my game when it comes to rolling up in past seasonal items. Lmao. The offerings range from handbags, backpacks, clothing, and jewelry. BUT!! If you aren't on the market for a new handbag or two, I recommend stopping by strictly because of their provided shoe game. This area in itself will leave you in awe but as a warning, sizing may be limited or nonexistent depending on your product. Shout out to sales associate, Mary, who hunted down my shoe size in the stockroom. She was very friendly and happily approached me to see if any assistance was needed. Thank you for being so pleasant to each and every customer that came in contact with you- your efforts didn't go unnoticed. FYI: don't feel discouraged if nothing caught your eye, heading to COACHOUTLET.COM may be just what you needed. That route has a lot more to choose from when it comes to discounted products & there may be different color options in a particular style that simply wasn't available in store.

Broken hang tag chain.
Floppy K.

I recently purchased this mini camera bag at the Milpitas Coach Outlet store and wore it for the first time last week. Because of the less-than-stellar quality, the hang tag chain broke. Today, I took it to the Milpitas store where I had purchased the bag and a young lady tried to help but the new chain she offered was made for larger bags (the beads on the ball chain were too large). She called her manager over who gave me another one. I told her the color of the chain was not the same. The original chain is yellow gold and the replacement chain is closer to brass color. She did not care and walked away, leaving me hurt and frustrated. I am posting a photo of my broken chain but cannot seem to add a photo of the new, brass-colored chain. The customer service used to be good at this store, but these days, they only seem to care about customers who make new purchases and the name of the associate who helped the customers. The manager never acknowledged me, nor apologized for my inconvenience, and the only things she said to me was for me to keep the broken chain before she turned from me. What am I supposed to do with a cheaply-made, broken chain?

nolita 19 $89
Kathleen O.

Big shout out to Kazandra! She was super helpful in helping me find a purse that I wanted. I told her I wanted the Nolita 19 and she showed me all the different designs as well as the Nolita 15. I ended up with a purse that I really liked and I am so happy with my purchase. Thanks again!

Danna E.

Went in yesterday afternoon during rush hour and can't find anything to complain about. I do know I will definitely will be returning here again in the not too distant future. I knew what I wanted so I went directly to the area of display bc I didn't want an attention; not being dressed to impressed. Although I couldn't dodge the quick glance from security guard at door, it was still an easy pass. I didn't look for anyone to greet me so that was another bullet dodged. After a few minutes admiring the new collection of bucket purses, a male rep by the name of John or Jonell approached me to offer assistance and he was genuinely nice. He helped me decide between two colors and I ended up with the latter. Lines weren't too bad at checkout and the cashier I had was courteous and cleaned the bottom of the two pursues I wanted to purchase. Annnd on the way out, the female rep by the door called me back after I had exited the store and my initial reaction was something was wrong. I was called back to check my own purse was wide open and received friendly reminder to close the zipper. Overall good experience today and recommend this location for decent priced purses for everyday use or special occasions.

If that doesn't scream RESELLER to you, then I don't know what does.
V L.

Slowest line ever. EVER!! Slower than a snail. There was a lady in front of me and she was next to be served. But the employees ignored her. Ignored us. They really seem more interested in helping the people buying a truckload of bags and accessories (to resell, no doubt) than helping other customers in line. I waited over 20 mins for these dingbats to help me. And all I wanted to buy was a scarf. Worth just $18. A SCARF. There was a man standing in front of a register and watching everyone helping the stupid resellers. He didn't bother to help the customers in line. All 99% of employees on the floor and other registers were too busy... helping the resellers. WTF?! I only come here because it's closer. I didn't feel like driving 58 mins to Livermore, since I just left Pleasanton yesterday so I didn't want to make a second trip there. Sigh. Next time I may as well skip this outlet and go to Livermore instead. So ridiculous.

2 purses for each of my daughters $162.97 with additional 50% off tag. Wristlet $68 down to $25 and Tote $428 down to $124.99

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4 months ago

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1 year ago

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3 months ago

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2 months ago

I was on hold on telephone for 40 minutes and they hanged up on me . Terrible service at least the gilroy picked up

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5 years ago

Staff are rude. Go to a different coach store if you want to be treated as a customer and not as an annoyance to the staff.

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I got a wristlet for $30 a large purse for my mom for $120 and a matching wallet for $50.

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I'm a big gal from Swiss German farming stock. I know good and damned well I'm not a size 4, so I'm…read morenot delusional enough to think that I'm going to fit into their imported, high-end, Korean fashions. But I went in to find a birthday present for a Chinese girlfriend with really good taste in fashion and maybe buy a cute hair clip for myself. A clerk started giggling at me as soon as I walked into the store. Another sales lady walked up to me with a highly disapproving look on her face. "We don't have anything here in your size," she said. I could just tell she was envisioning me ripping the seams out of one of her $180 skirts trying to zip it over my fat ass. I'm well-acquainted giggles and rejection from clothing sales clerks in Thailand, Hong Kong, China, and Japan. But I wasn't expecting it here. Oh well; they lost my business.

I like this store and has bought several things from there. I used to live in Arioso so I popped…read morein the store when it first opened. Over the years, I've bought hair clips, cell phone charms, skirts, and dresses. The lady was very professional and nice. She is not pushy at all, and lets me have my time browing through the things. When she recommended an item to me, she was not pushy either. Many times I don't buy anything but just tried a few pieces on. She was not angry, like some other Asian store owners do. They have cute Korean style clothes. The price tags are pretty expensive, but they go on sale after a while, like 50% off. I like many styles there, but sometimes just didn't buy them due to the price. Sometimes they have on-sale items hanging outside the store. $29.99 a piece. I've found great bargains there. I bought a summer skirt, a winter skirt, and a full dress! Great deals.

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I stopped by this small business a couple weeks ago and everything was as expected, prices of items…read morewere pretty high and especially for San Jose but nothing unexpected. I bought a tank top and it was $42 which was pretty steep but I didn't mind. Until today, I had washed the top I purchased ONCE and after only 2 or 3 wears it starts pilling almost everywhere! Sometimes the my washer does this which isn't avoidable, but I had washed it with like colors and fabric types so it shouldn't have done this. There's also weird lines in the fabric now so not sure if I would wear this outside my house anymore.

Coach - accessories - Updated May 2026

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