Huge store! Lots of athletic wear! No fishing gear at this location though…read more Employees didn't really offer help but it's fine. Lots of Nike and Under Armor with a smattering of team jerseys.

A very clean and well-stocked store from sports apparel, sports equipment, and so much more! My…read moresister is really into badminton right now, so we had a reason to explore the venue. The only issue was that there weren't enough or not enough staff to be seen on the floor to help us out. We managed to find badminton rackets after wandering for about 5 minutes, and they had a great deal for $25 for 4 racquets and 2 birdies. Good experience!

I came in tonight looking for some shoes to replace a pair of uncomfortable Jordans. I was really…read morehappy with the selection of shoes but also I was thrilled with the friendly staff. Lula (hope I got that right) gave me a high five for putting a jacket back on the hanger. I'd been having a not so great day and it was a really spontaneous joyful event. Come here for the people and the wonderful sporting goods. I left with a pair of Brooks Ghost 17s and decided to buy the jacket I had hung back up. Couldn't be happier with the surprise 20% off for being a member too.

These guys are AMAZING! Michael in the Ski and Snowboard section is the man!…read more I was really desperate to get my skis prepped and ready for the weekend, and was striking out all over town before finding Sports Basement and having my prayers answered. They got me in and taken care of and had the skis in really excellent condition, I was so thankful in the moment there and also in general because NOW I KNOW WHERE TO ALWAYS GO FOR ANYTHING AND EVERYTHING SPORTS RELATED :).

Lots of good sales & tons of clearance items. Large store in the Great Mall. It was very clean &…read moreorderly. Shopping was a breeze! In and out in half hour. Super short lines that went fast.

Had an absolute pleasant experience today. I approached…read morestore member Christian on the floor and he responded with a smile and friendly tone. Later on he ended up as the cashier and was treated with patience (as we bought tons) and consistently with a smile and friendly tone. By far the best experience I have in a Nike outlet store in the Bay Area! Place was organized and selection was really nice. Tons of great deal and value!

Not the biggest fan of their shoes but this is new and looked invited. Very friendly and helpful…read morestaff, nicely done.

I stopped by here for a pair of shoes. The service was very good, and the selection was excellent…read more I walked out with socks shoes and I didn't break the bank. It's well worth your time to visit this place.

We went to return the items bought from online.I am writing to express my deep concern and outrage…read moreregarding a profoundly disturbing experience I had at your Columbia store located at Great Mall in Milpitas, CA. What should have been a routine return of a few online-purchased items quickly escalated into a humiliating, disrespectful, and frankly alarming incident that has left a lasting negative impression of the Columbia brand. Upon arriving at the store to process the return, the cashier was immediately rude and dismissive. Rather than assisting us courteously, he treated me with suspicion and hostility, as though I were attempting something fraudulent. Without offering any explanation, he called over additional staff to inspect the return -- making me feel publicly scrutinized and accused, without cause. The situation worsened dramatically when the store manager, who identified himself as Donovan, got involved. His behavior was shockingly unprofessional and disrespectful. When we asked for clarification about why we were being treated so poorly, he claimed--incorrectly--that we were attempting to return more than 10 items, which was simply not true. He then demanded to inspect my phone to verify the credit card used for the online purchase. While I cooperated in good faith to resolve the situation, he proceeded to browse through private sections of my phone, including my account information and unrelated order history, without my permission. When I objected to this blatant invasion of privacy, his response was dismissive and increasingly hostile. When I rightfully asked for an apology for the incorrect accusation and invasive behavior, he escalated the situation further by threatening to call mall security to remove us from the store, effectively weaponizing his position rather than resolving the matter professionally. He also declared that he could refuse service at will, regardless of company policy or customer rights. He then flatly denied the return without legitimate grounds. This incident was not only humiliating and disrespectful -- it was a violation of basic customer rights and personal privacy. We have never been treated in such an aggressive and unethical manner by any retail staff in our lives. The conduct displayed by both the cashier and the manager was hostile, unprofessional, and deeply damaging to the Columbia brand. We have filed a formal complaint with Columbia's corporate office (Case #000552987), but I feel it is important to stress the severity of this matter. If this is how customers are treated for simply making a return, I can no longer in good conscience support or recommend Columbia products.

For Kris (Chris) - store manager and customers,…read more I had an issue when staff rejected to do separate receipt for purchase and return. First, I came to the store because I want to do return. At the same time, I found other item that I wanted to purchase. Then, I asked the staff to do return and purchase separately. It seemed like she asked the manager some questions regarding the return. Next, she did the return and purchase in one receipt. Done, I left the store. A week later, I changed my mind and wanted to return 1 item (on that same return and purchase receipt) and noticed only store manager can authorized the refund. He came to the counter and got explained from his staff about I was using store credit to purchase. He started giving me hard time. He did not deliever a professional customer service skill nicely nor problem solver to customer. He was yelling at me and asked "Do You Know What Are You Talking About" in front of lot of other customers. I tried to explain the confusion of returning and purchasing on same receipt using store credit. He ignored what I was trying to explain. He kept underlying item on the receipt and asking me lot of questions. He gave me the feeling that he looked down on me cause I am Asian while he is white. I felt that I got discriminated by him. To store manager, I come to purchase, and I am not begging for anything. Please, act as an adult and be professional to suite your title. To Columbia: great products, but bad managing staff crew.

I recently got into running. I follow and am subscribed to Kris Hui and Linda Sun which sparked a…read morenew love in my life. I used to run and lift weights at the gym religiously. I remember going to the gym when I had pneumonia (pre-COVID and it's not ok regardless). I went through depression and I suddenly found myself wrapped up w/ work, my desire to foster, my religious obligations, my kids (mainly Gavin), and everything else in between. The running started sometime last fall. I never knew how important it is to get a good pair of running shoes until I started to run. Like run w/ a plan and purpose, not just to complete a cardio session. Running is much more than burning calories. I bought my first pair of Hoka's (Bondi 7) and I bought my first pair of Asics (Super Blast) to get me started. I really like my Super Blast that I wanted to invest in another pair from Asics. I wanted a black/white one and one in a lighter color. I made a purchase online and selected pickup at this location because I thought that they have stock available right away. Little did I know that wasn't the case. They were shipped to the store. If i had known that, I would have opted to have it shipped to my home instead. The price i paid is the same as the website. It's $165 for a pair. Not only that, the email notification stated it would be available for pickup Saturday 1/25 but it wasn't available until Tuesday 1/28. I called the store and confirmed my order was ready and asked which entrance I need to go to since I was not planning on walking around the mall. The girl that answered was patient and informative. She does not know which entrance I need to go to but she asked me to be on hold until she gathered information. I parked at Entrance 4 and found the store w/o any issues. She asked if I wanted to see them and I did. She opened the box and I saw 2 pairs. I was perplexed because the Asics representative (855) 233-3120 told me that only 1 pair shipped. So another thing that was a little annoying to me but new year, new me... I don't want to sweat the small stuff. Even though my order was late and I was given incorrect information, staff at this store were patient, friendly, and informative. The store is bright and looked clean and organized. I'm sure I'll be back but not for their online pickup option. My suggestion is to just go to the store and see the selections for yourself.

I bought these shoes for working out and they fit perfectly but after only a few months of usage…read morethe back heel of the shoe, the cushion part that cushions the back of your heel, the part that's at the top of the heel of the shoe, the cushion fell to the bottom of the back of the heel part of the shoe. This has never happened to other shoes of mine. The cushion part is now at the bottom of the shoe and it almost forces the heel of my foot up and out of the shoe now. I would never recommend these shoes to anyone. When I reported the issue to the company they denied my claim saying the shoe is not defective. I sent photos but it is difficult to see the issue in the picture because it is the cushioning that is inside the heel and it is behind cloth. If you put you finger on the inside heel you would notice the problem immediately. If you buy this product you will not only have have a bad product and waste your money but you will also not have a reliable warranty with the company. I would recommend going to another company. This one is not reliable.

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

"Best Footwear Experience--Ask for Steve!"…read more I've been to countless running and shoe stores over the years, but my experience at the Campbell Sports Basement was on an entirely different level. If you are looking for new shoes, do yourself a favor and find Steve in the footwear department. His knowledge is genuinely unmatched. He didn't just point me to the newest or most expensive model; he took the time to understand the mechanics of my feet and explain the nuances of every shoe we discussed. He even had me running down the aisles in various pairs to ensure the fit and feel were perfect. It was easily the best customer service I've ever had, better than some shoe speciality shop! To top it off, I found out about their "Love Your Purchase" return policy. It's a total game-changer--knowing I can actually test these out and bring them back if they don't work for my feet gives me so much peace of mind. Between Steve's expertise and the store's return policy, I won't be going anywhere else for my gear.

Staff name was Guillermo he was very kind and answer to all we needed. There are many people speak…read morespanish and all very kind. Thanks.

I was looking for a nice lifestyle shoe, and decided to go to Adidas outlet in Great Mall. I did…read morenot know that they take off 50% from the price listed. I was expecting $70 but got for $35 instead. AMAZING DEAL for nice shoe! The service was also great, the worker was ble to find the specific size and help me with any questions.

Nice big inviting store. I like their clothes and shoe styles. They did make a big mistake letting…read moreCurry get away though...

A newest addition to great mall! Under Armour now has a physical location in North San Jose! I was…read moretotally surprised that this location opened since I typically purchase online, but the outlet had so many sales from 50-75% off certain items. It's well stocked in casual shirts, training clothes, and more. I was looking for compression shirts and an associate pointed me to the right direction. A pair of walking shoes also caught my eye, but they didn't have any half sizes for me. Great store that I will keep track of in case there are more sales!

Came to see what are the latest winter styles clothes. This is my husband's favorite store. Will…read moresee what deals there is after the holiday.

Useless employees. 3, 2 guys and 1 girl, of them bunched up at the entrance just talking. The girl…read morewas asked for help getting a size and she said she would "check" with a rude attitude. Yet turns around and is ALL smiles with her boy coworkers. A few minutes pass and she was asked for an update and her answer was "I THINK we don't have it" ..... what's the point of these people getting paid to just be there doing absolutely nothing. This was today Sunday 2/15 at about 1pm so if the cameras actually work they can be checked.