Soooo I have been at this store before but not really a stop for me when I come to the Great Mall. My cousins were visiting and they wanted to stop by since there is no Dick's Sporting Goods where they live. Yes, the store is huge. Yes, it looks organized and clean. Yes, there is a lot of sporting items. Yes, there are a lot of brands featured and available. My cousin wanted some Hoka shoes, she saw some that she liked and wanted to try in her size. In order to get your size to try on, there is a tablet on a stand that has you scan the bar code that is on the inside of the shoe that is on display. Once you scan, the shoe pops up, the colors are on display and the shoe sizes that are available. Using the touchscreen and going through the prompts, you request your shoe to be brought out. You also add your name to the request. On the display it tells you that your shoes will be brought out, less than 5 minutes. Since my cousin had a small infant with her and it was feeding time, I told her that we should sit and wait. A minute passes by, then 2, then 5, then 10, then 20. Meanwhile, I see no sales associates on the shoe floor. No one to ask what is happening. There is an entrance in the back that has signs posted to not enter, employee entrance only. Mind you, we were sitting right on the side of that entrance. Suddenly, an employee comes out, calling the brand and the shoe size of the two boxes that he had. People are scrambling to see if the shoes that are brought out are theirs. Nope. Some people are holding on to the display shoe and asking the associate if they could bring their size. The employee leaves to this illusive wall/door. Waiting, waiting.... Now, I am a very patient person but now we are at the 30 minute mark, another employee (not the 1st one that came out) makes an appearance, once again calling shoe brand and size. Walking a bit and swarming. Who knew that so many people were requesting Hoka shoes at that moment too. Why did the screen bother asking for a name if they were not going to use it. More people swarm the employee asking for their shoe size and they leave before I can say anything. 40 minutes....50 minutes, another 3rd employee walks out and brings another stack of shoe boxes with him. Same show, calls out the brand and the size. Nope, not the Hoka's my cousin wants to try on. Finally, I ask the employee, how long from when I place a request to when someone comes out with the shoe, and he said 5 minutes at the most???!!!!!! The most! I told him that I had been out here for almost an hour and no one has come out, he aplogizes and asks what shoe we want. I told him and he promises that he will be out ASAP with my shoe. Okay....promising. Another employee comes out....people swarm, my shoe is no where in the stack. Every other customer that is in the shoe dept is trying on their shoes, deciding and walking over to the cash registers to pay for their shoes. Not joking after waiting over an hour, finally the shoes for cousin to try on comes out. No, they didn't call my name, but since we had prime seating area to this door, i was able to spot the sticker with the shoe style that my cousin wanted. She tried them on....and NOOOOOO! they were too tight, she needed a half size bigger. Ugh, the future did not look fun if we were going to wait soo long to get the bigger shoe size. But, she wanted the shoe and they were leaving the next morning and there was no time to order online or go elsewhere. I used the tablet kiosk to make another request, I guess I had not learned my lesson. Mind you, I didnt see another kiosk and there was a guy that was perusing and looking like he was online shopping while others had to make their request. I did it and the waiting games continued. Waiting, waiting....everyone else getting assistance.... 10 more minutes....20...30 Finally I asked, where are we on the queue for our shoe to come out. He said well they dont have the size 8, so sorry. Um, we have the size 8, she has tried it on, now we need and 8 1/2, oh, sorry about that, I will be back ASAP. Okay....ASAP means different things for people. Finally, an associate comes out, not calling out names, brands or sizes and I see the shoe box. I told him that is ours. He gives it to me. My cousin tries them on and they fit. Long review, yes. But what a nightmare! Why have a process if it does not work and its not efficient. In a perfect setting, sure I can see instead of harassing the sales associates with wanting your shoe size, there is a system in place for them to get the alert and they come out with what you requested. The sales floor is clean since the only shoes out there are the display and not hundreds of shoe boxes. But, what is in place is not better. Personally, I will never buy shoes here. I would go somewhere else to try them on. I also wouldn't recommend this experience to anyone. Unless, maybe you have time to kill. Maybe. read more

Huge store! Lots of athletic wear! No fishing gear at this location though. Employees didn't really offer help but it's fine. Lots of Nike and Under Armor with a smattering of team jerseys. read more

Although it was messy due to being in a mall and it was a weekend, they had a vast variety of World Cup gear like jerseys. Many places including the nearby Nike Outlet Store didn't have Team USA items like shirts and jerseys, but this place did. I was also notified by the staff here that various items were on sale which totally enticed me to make purchases. Staff there were so helpful! read more

DICK'S Sporting Goods - Sports Wear Near Me - Milpitas, California

A very clean and well-stocked store from sports apparel, sports equipment, and so much more! My sister is really into badminton right now, so we had a reason to explore the venue. The only issue was that there weren't enough or not enough staff to be seen on the floor to help us out. We managed to find badminton rackets after wandering for about 5 minutes, and they had a great deal for $25 for 4 racquets and 2 birdies. Good experience! read more

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It's so sad that the Dick's sporting goods located at the Pacific Common has been closed early this year. . It just so happens that i have to return an item which i bought online. Now i have to drive extra 10 miles to go to their other store located at the Great Mall in Milpitas. Good, online shopping is better and good value too. Bad? On these location employees ate not at all accommodating, you got their frustrated face cause there are two of us returning an item. The cashier "Daniel" man, if you don't like your job find another one. Hopefully this issue will be address so that I might enjoy shopping more in store. read more

DICK'S Sporting Goods - Pacific Common Location if Dick's sporting Goods - Sports Wear Near Me - Milpitas, California

Always one of the sporting stores to stop by and grab the kid his gear. Store is always clean and things are neatly put in its place. Service is always friendly, but at times hard to find in the store. But always willing to assist with what you need help with. Value can sometimes be higher priced than other locations, but very competitive in most of items in the baseball department. read more

Do not come to this location. The staff here are clueless and not helpful at all. I grabbed a pair of shoes off the display wall, the exact shoe that I wanted was a "size 8." Which is literally on the display wall...stick with me now. All I asked was " can I purchase this exact shoe of the wall, size 8, just bring the right foot" the left shoe is on display( in my hands already) the staff member looks on his phone and says we do not have that shoe. I believe Dick's shipment usually ships 2 pairs in 1 box because most humans have 2 feet right? Anyways he comes out with the wrong colorwey, I literally showed up what shoe I wanted off the wall, which was Nike White Track spikes. Once I realize it was the wrong shoe it had already been purchased then I go to the register and he did not allow me to exchange it for the pair that I wanted so I had to buy two pairs of shoes back-to-back transactions the staff is retarded and they should probably be fired read more

I walked in today, got greeted by 3 people right away. But Gabe stood out more than the rest. He tried his best to find me what I was looking for. I appreciate this guy cause he kept it G. Couldn't find exactly what I was looking for and he told me I could order and it would arrive in a couple of days. Unfortunately I need a jacket asap but still he a real one I appreciate you Gabe thanks again. read more

Went to purchase softball items for my 9 year old granddaughter at Milpitas Great Mall, and an employee young kid by the name Gavin was so helpful, patient, polite, friendly and knowledgeable he made my shopping experience as an old lady that iam fast,easy and happy. Thanks Gavin. read more

I came in around 6:05 PM to purchase a pair of steel toe shoes. I had checked online beforehand and saw there was one pair left in stock. I asked a staff member for help, a Hispanic girl with long nails, black hair, and gold jewelry. She said she'd check the back for the shoes, but after going through a back door, she never came back. I waited for about 15 minutes with no update. Thankfully, the cashier, Jaymein, was super kind and helpful. When I asked him about the shoes, he said it was strange because they don't even store those shoes in the back. He apologized and called for someone else to assist since he had a long line at the register. That's when Christine stepped in, she was amazing. Very apologetic and quick to help. She ran to the correct area and found the shoes right away. Her attitude and service completely turned the situation around. Big shoutout to Christine and Jaymein for their professionalism and great customer service! As for the first girl, I hope she learns that disappearing on a customer isn't how you do the job. read more

Rude associates. Requested a shoe on their mobile app, waited 20 mins and the associates where just talking not even bothering checking on orders. We had to go ask for our size. AVOID DICKS. SERVICE SUCKS read more

terrible customer service. the staff do not want to be there at all and asking them any questions results in attitude. don't know what the guy's name is but he is an older guy with glasses and he was so unhelpful we left the store. would not recommend doing any sort of business with people who could care less about their customers. their website also showed an item with 5 in stock ready for pickup at this location, only for them to tell me the next day the item i ORDERED is no longer in stock. do you not update your website?? does your system lag by a few days? what kind of system is this that shows 5 in stock at the time of order and then suddenly all are gone?? read more

Dicks sporting goods is a good place for Athletics and yes I'm an athlete. I bought a nortrack treadmill here and it's been working great ever since. My son plays basketball and we've bought a lot of shoes sports clothesports and ect. This store is humungus They have a lot of selections of all sports From clothes to shoes to equipment If you love sports and love sports equipment then this is a store for you. read more

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Ian provided excellent customer service! I needed shoes with lots of cushion to walk extensively on my vacation this summer, and unfortunately the Asics Gel-Nimbus' quality (poor sole) and comfort (scratchy tongue underside instead of the padded tongue) have gone downhill after the Gel-Nimbus 23. Apparently, 24 and 25 are an "improvement," although I think that Asics ruined a perfectly good shoe after decades of selling a superior product. If a perfectly good shoe isn't broken, please stop trying to fix it. I was sitting there in the shoe area just waiting for some service. Ian who is studying Social Work in college came up to me, listened to my concerns, and found the perfect shoe for me - Brooks Glycerin 20. Not as good as the Asics Gel-Nimbus 23, however, that shoe is dead and not available anywhere any longer. So, I have to move on and make do with the next best alternative. read more

Selection and availability is good. Trying to get shoes is a painful experience, as it takes forever. This isn't the only Dicks with poor service. The kids working couldn't be bothered about actual service (again, not just this location. Two stars is almost generous. read more

I am giving DICK's 5 stars because they have come through for us during the pandemic in completing our home gym. Yes, they sell out faster than they get weights in, but they're helpful in letting us know what delivery days are and we go when they open and over a few visits, we're able to get everything that needed - hexagon weights (most of the weights), olympic weights, and then bosu ball, and power chair for abs, pull-ups and triceps. In the beginning, one of the store managers in south SJ wasn't great whatsoever with customer service, but the Milpitas and Concord store have been helpful and made up for it in providing information and in us being able to buy what we need. The prices are good per weight as well, which is great because everywhere else is charging double. We'll keep coming to visit and see what else we can buy. read more

DICK'S Sporting Goods - Kettlebells - Sports Wear Near Me - Milpitas, California

I know DICK's have many bad reviews, but I guess I was the only exception LOL. We were shopping for an elliptical machine and had one of the worst experience/service with Sears which ending up returning their poor performance elliptical machine. I did some research and DICK's had a few elliptical machines that I was interested in. While looking at the store, an employee name Bryce approached us with any help or questions. With his help and expertise, the Bowflex M3 was our number one choice! He advised if we want to deliver ourselves, we should ask Home Depot across from the store. Home Depot provided cheaper rental than UHaul which I didn't know! Finally, he booked our schedule for the assembly. The delivery I called Home Depot and they had one pickup truck rental available. They hold it for me til I arrive. The cost was $19 for the first 75 minutes, but they do charge an additional every 15 minutes you go over. It shouldn't take me that long to return the truck and this pickup truck came with a ramp with no charge compared to UHaul. I drove to DICK's and the elliptical was ready for pickup. The assembly The assembler arrived early and only took him 15 minutes for the installation. He made sure the machine was installed properly so he asked us to give it a try before he left. We were so happy with the Bowflex M3 and it was worth it. read more

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Worst customer service I have ever experienced. I don't know the name of the old man there but he's balding and looks like he doesn't wanna work there. We went in to buy a +$300 Olympic weight set and they took an hour to get that out, didn't even ring us up, had us bring our car and we were just there waiting They saw us standing and waiting and didn't even think to ring us up to at least pay! I asked the old man "excuse me could we pay for the set while we wait" and before I even finished he said "yeah " and took a deep breathe in as if it was costing him a leg and an arm to do that. Then told someone else to ring us up so he didn't even do anything? If you're in a good mood and don't want to get it ruined while spending a good buck at dicks, please go to another location. I gave 1 start but would give 0 if I could read more

Very bad service! We were looking at the gym equipment to buy some weights for me and my friend, and as we put down the weights very gently we were being kicked out by the manager for making too much "noise" when we weren't anything at ALL. I highly insist you look the other way and don't spend any money at this piece of junk store. The customer service is awful and the manager is super disrespectful, very mean to Kids! DO NOT BUY ANYTHING!! read more

Bought a bike for my 9 year old grandson. Staff was most helpful and their bike mechanic tuned and "sized" the bike just for him. I bought their brand of bike and am quite pleased. Highly recommended for bike purchases for kids. read more

Dick's Sporting Goods online system and customer service are JOKES !! Item showed in stock at Milpitas Store. Ordered for in-store pickup. Item wasn't there when I got to store. Received 4 emails from Dick's, varying from: 1) order received - can pick up soon 2) ready for pickup in one hour 3) item being processed for pickup at another store (did NOT indicate what store location !) 4) Item not in stock at Milpitas I needed the item today - purchased it elsewhere. Then I spent the next hour and 1/2 unsuccessfully trying to cancel the order. Online ? Didn't work - "looped" back to original email. Phone ? Customer service was no help - wouldn't/couldn't cancel order. Back to Dick's Milpitas, where CARLOS helped me. Great employee !! Don't order from Dick's online. TERRIBLE system. Never again . . . read more

Sorry but the customer service is terrible we go two different locations milpitas great mall and sunnyvale , my and few another customer we asking for tennis shoes sizes and the persons try to assist go inside the room and after twenty minutes never coming back and also the another's customer we go out the store and the actitud is like somebody forced to work this teenagers , please managers or corporations put attention who you're hiring. Is better now buy online , we don't need see upset employees , read more

Got my iron grip changed. Took some time but they got the job done. Wish they had more gold shoes selection. As well as used clubs for sale

This place is pathetic. They lied to me and give me a display shoe after I told them twice I didn't the display. Then I stand at the register for 20 minutes until they find out what a 10 percent discount is. Very unprofessional place and very rude employees. read more

A terrible way to kick off the holidays... My friend came asking to try out golf clubs and GEORGE, the store manager, came out saying "are u guys gonna screw around or buy something". And he proceeded to kick us out the store and say he'd call the cops??? LIKE WHATTT?!?? This all happened in less than 2 minutes and the guy escalated beyond necessary. I feel bad for the guy he doesn't deserve the position he's in. Clearly desensitized and doesn't understand the simplest work ethics and basic customer sales read more

Andrew made everything go amazing. Overall great experience he helped me exchange a pair of shoes and made the process quick and easy while being very polite and helpful. Give Andrew a raise asap!! read more

Had a very unpleasant experience at the GreatMall store recently while buying bleacher chairs... All that was needed was a simple apology for the mistake that Sales person made by misquoting the item price.... instead the store manager and staff started being argumentative and rude. It left me with a very bad taste in my mouth - someone needs to give the store manager a lesson in "Customer service 101", and courage to own up a mistake and say sorry! It helps build trust and long term relationships! read more

Customer service was on point. I tried on like 345 running shoes and the staff didn't roll their eyes once which was nice because I really was a pain in the ass read more

DICK'S Sporting Goods - Sports Wear Near Me - Milpitas, California

This place is OK to shop if you don't mind being profiled by the manager. I was shopping and was asked if need help like 3 times and soon as I picked out what I wanted to buy and was bringing them to the register to pay, I happen to walk past the manager as he was waiting close to the cash register in a aisle facing where I was coming from and seem to be spying on me and as soon as I walked past him with my items I heard him radio to the other worker "ok we're good can you come please help me somewhere else" as if I was gonna steal and run off with the items, smh. And as soon as I paid for my items they both left to the back of the store. When this happens to you at a store it makes you regret even spending money with them, I don't think I'll be returning to this location anytime soon to do any shopping if that's how they're gonna look at me and make me feel. read more

Agent John was very helpful from this store. Thanks for price match the item and have a nice day! Highly recommend to come check it out this location! read more

I went to buy a pair of running shoes. I found a pair and took it to a machine to scan for a QR code for availability. The machine said to get a salesperson to help, but no one was in sight. So, I left and received excellent help from someone at Footlocker. I was prepared to give Dick's Sporting Goods my business, but apparently, they weren't prepared to receive it. Too bad I can't give a score lower than zero. read more

They provide a very lousy service! They have machines to request the shoe style and size, and then you have to wait forever to get the shoe! What happened to the decent customer service, human interaction? They are replacing machines with humans to speed up the process but I don't see it is belong at all.... we been waiting for some time now next to the kiosk and no one is showing up... just I don't recommend coming here to shop:( read more

This is a huge sporting goods store with tons of merchandise, so it can take a while to get your bearings. We found the help we needed in the shoe department, and customer service at check out was good. They price match, and have online coupons. Bathrooms are by the bike department. read more

DICK'S Sporting Goods - Dick's Sporting Goods. - Sports Wear Near Me - Milpitas, California

We brought our bike in to Dicks Sporting Goods in Milpitas on Saturday, and a gentleman named Raul worked on my bike. He did a very good job. He was very precise and thorough and we were very satisfied with his service. read more

Raul in cycling was so helpful and went out of his way to help us figure things out! We were so lost but he was clearly very knowledgeable and patient while helping us figure out how to transport the bike and everything :) read more

Their score credit card processing sucks. It takes 2 weeks to post. I'm taking my business elsewhere.

I have been going to Dick's Sporting Goods (Great Mall) for years. It's convenient as it is close to my neighborhood, not the cheapest but they price match. All is well until the incident this evening. To Dick's Sporting Goods Senior Management: I trust that you will look into this case of a terrible store manager. You may check your video cameras (recording) inside the premises to verify and investigate this incident (Dick's Sporting Goods Great Mall). You can also check the receipt to verify the purchase I made (Btw, your cash register is 1 hour off. My receipt says 5:42 pm. It should've been 6:42 pm). Staff get reprimanded for hostility and arguing with a customer. Nick (manager) was ARGUMENTATIVE, HOSTILE, DISRESPECTFUL and UNPROFESSIONAL to me and my son. Staff can even get suspended for hostile act. Managers set the tone and influence the attitude of their staff. This type of TERRIBLE attitude must be stopped. If Nick is indeed a manager, Dick's Sporting Goods needs to address his TERRIBLE behavior. This is the worst customer service I have ever experienced. To be hostile and aggressive to customers especially with kids is NEVER acceptable. Nick will continue to spread this type of TERRIBLE ATTITUDE to his staff and other customers. How many customers has Nick treated this way? How many more customers is he going to treat this way? BAD managers will ruin your business. Managers who are hostile to customers should get fired. Nick should get fired. Here is the sequence of events of my encounter with Nick (manager): - Around 6:20pm tonight June 7, 2022, I took my son to Dick's Sporting Goods (Great mall) to buy rubber tees (golf). - We looked around but couldn't find the item. I decided to get help and found Nick. - Nick looked around, couldn't find it so he checked the back room. - He came out and said the item is sold out. - My kid and I were about to head out when I decided to check Dickssportinggoods.com and found that the store should have it. I went to the cashier to verify if the store indeed had the item. The cashier (Ian) helped check the item through their inventory device and found there were supposed to be 11 of the item in stock. *Note: This is the item: https://www.dickssportinggoods.com/p/maxfli-multi-length-rubber-range-tees-3-pack-ss14mxflrbrrngtee/ss14mxflrbrrngtee - I asked if Ian can help us find the item. He couldn't help since he was assigned as cashier so he radioed assistance. Ian said nobody can get to us so he'll only be able to help us after 5 mins. I told him we were helped but the guy (Nick) couldn't find it. Maybe there's another person who can help. My kid and I decided to wait for the next staff who can assist. - Nick was visibly upset when he came back. He took us again to the golf aisles and went around the aisles "not here, not here, not here" as we followed him. - He then turned to me and said "I wasn't lying when I told you we don't have it" - I replied "I did not say you were lying, it's just that Ian (cashier) verified that you have 11 of them listed in stock". - Nick says "the inventory is wrong" - I asked him "Can you help check the back again?" - He raised his voice and said "I ALREADY CHECKED THE BACK FOR YOU!" - We continued to walk around and he found the item on the shelf in front of the junior clubs. - He was very upset when he handed me the item. - I checked if there were more of the same item and said to myself ok I thought it was out. - He must have heard me and so he exclaimed "WE WALKED HERE! YOU MISSED IT TOO!" - I said "I thought it was out", He said "why are you calling me a liar" - He then came up to my face and accused me that I was being aggressive. - He came in front of me and so I sensed that I had to escalate to a manager. - I asked him "Who's your manager?" He said "I am the manager". I told him "This is bad customer service. Who's next after you?" He again said "I am the manager". - Nick said "Ok, I am going to have to escort you out!" - I walked away with my son to avoid further escalation. I just wanted to pay for the item and be done with it. I told him "Dick's sporting goods is going to hear about this". - After that, I decided I was not talking anymore. He followed me and my kid and wanted to escort us out. - I lined up to the cashier. Nick said "Ok, but we're not going to ring you out with that item." - He then went behind the cashier while I waited for my turn. - He again came out and said I owed him an apology and that I should apologize to him. UNBELIEVABLE! This is the WORST treatment I have ever gotten. I refused to talk to avoid further escalation. At that point, another guy (Anthony) came in and went behind the cashier on the other side. While I was paying, I took a glance of the supposedly manager's name tag and made sure I got it right. Nick again talked and said, "My name is NICK, do you want me to write my name in there?! (He was referring to the receipt) I told him "No, I got it Nick" then headed to the exit. read more

Worst Customer Service ever! I am a regular at the Fremont Dicks sporting goods and their online shopping. I came to the Milpitas store because they had a order online and pick up in store item I wanted last minute for Christmas. I walk in and the store looks decent for it being the last minute Christmas rush. Not too messy and we'll stocked. I had came in here a few weeks before, because I was doing Christmas shopping. They didn't have what I was looking for but I walked out with something good either way. So today, I come in to pick up my online pick up. I walk all the way to the other end of the store and the employee in the front let's me know online pick up is in the back, the place I entered. So I'm a bit annoyed but not mad. I get to the back and there is no visible sign letting people know where online pick-up happens. So after doing a little walk around I ask the cashier, her name was Amanda. She snarkly tells me the sign is right there! There is a small sign, where a scanner is that says online pick-up. I mean how could I miss the 10x12inch sign tucked away behind a screen?! I then mentioned they should have a bigger sign, maybe something hanging at the entrance? She then tells me in a snarky tone, "Or you could've just asked me?!" ugh! what?! Yes, how did I not think of asking her, she looks like a person that has answers to EVERYTHING! So then eye roll and all, she calls another employee to get the item I ordered online. The other lady shows up, doesn't acknowledge me or anything, puts the item on the counter and they turn and start having a personal conversation. She looked annoyed that she had to bring the item to me. I mean who knows, she may have been in the middle of brain surgery in the back. I then don't get told I'm ready to go, or have a good day or nothing. They proceeded to have a conversation like I was completely invisible. I walked out not just annoyed but offended. I just couldn't believe that a brand I have spent so much of money at, would hire people with such a low expectation of what Customer Service is. read more

I always try to go to this store due to proximity however there is no one available to assist or even if they are they seem to just ignore you. I don't think the workers even care about customers. Online shows availability of the product and if you go to the store they just point you to where it is and tell you that if it's not there it might have been stolen. I don't know if I will go back to this location again. read more

We were here to buy some soccer cleats. Huge store, great selection and good prices.