Only heard about Sports Basement for the first time a few months ago when a friend took me here for…read morea tandem bike rental! We booked the bike about a week in advance for a full day for $65, and it was ready for pickup when we arrived. The staff did a safety inspection and let us know that helmets are included with the rental and that we could return the bike to any Sports Basement location. My friend also asked if they could leave their backpack there, and the staff kept it behind the desk, which was really nice. The bike was in good condition! We rode it for 4-5 hours with no issues. A few things I wanted to point out - the seat was pretty narrow and hard, which made it uncomfortable to sit on. It had been a while since I last biked, so I'm not sure if I just need to wear padded shorts or if the seat wasn't the right fit for me. Another thing is that I couldn't sit in the front because the seat was too tall for me to comfortably reach the pedals, and there didn't seem to be an easy way to adjust the height. Lastly, it would've been nice to have a phone mount on the handlebar for navigation. We turned in the bike at the end of the day. Overall, the process was very smooth, the staff were friendly, and the rental was affordable. I would do it again, but I'd wear padded shorts next time :)

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

The closest Dicks Sporting goods to me right in the Sunnyvale area right off El Camino. It's in a…read moreshopping center near Ross and Sprouts. During the World Cup they were selling a specific World Cup pin that other stores didn't carry or you had to pay double the price for it online. I checked the inventory on the store website and it said they have about 6 in stock, so I went in to grab it. Upon entering I was greeted immediately and found that the World Cup section was directly upfront by the registers which was great, but I wasn't successful in finding the pin, so the cashier tried helping look for it and we had no luck. They doubled check to see if there were any in the back, but there weren't. I was told it's here but misplaced somewhere else and they had no clue. I was on the hunt for this pin and no other locations at Dicks had it except for the Sunnyvale location. I was disappointed I couldn't get the pin, but the people here were really nice and tried to locate it.

Came in to pick up an online order and waited for 20 minutes without help before deciding to leave…read more Such a waste of time and energy to drive out. I keep trying to support brick and mortar shops, but staffing has been so bad since the pandemic.

Lucas N was amazing! he was super patient and helped our entire family!!! our shopping experience…read morewas 10/10 because of Lucas!

I unfortunately didn't take any pics in store today, but I highly recommend this store. They always…read morehave great deals going on. The main guy who helped us today, Rudy, was an absolute sweetheart. He works in the shoe department. He made our experience so amazing!!! We signed up to be basementeers today and it's already so worth it for only $25! Love this location and love Sports Basement! Awesome!

This location is about the same as any Big 5 that I have been to and that is a good thing. I love…read morethe consistency. Although they have a more comprehensive MMA and / boxing selection than others. I love boxing and noticed they are having a sale on punching bags, so I purchased a 70 pound Everlast elite. I normally use 100 pound bags, but this will do because I can always add more filling to make it heavier. I am seriously impressed with the quality, durability of the bag, it's indestructible and looks great! feels good against my hands and it maintains its shape, makes a great noise when it takes a shot. Really good for bent arm shots. I hung it up in my garage with a 150 pound ceiling anchor that I got at Home Depot, overall great bag and it doesn't swing too much, but still gives a decent swing. I am happy with this purchase, thank you Big 5!

Local Big 5s were out of my favorite ASICS women's shoes/size, so the very helpful young customer…read moreservice lady checked online & found a limited amount at two locations up north. Rather than wait for shipping we made a road trip here and Kevin in shoes dept was so helpful, kind & quickly found the exact shoes/size I needed-so I ended up buying two pair on sale(& with a little help from Big 5 coupon)! Bonus, this store is walking distance from a huge mall/many food choices available!

I like this store! My husband and I are into tennis right now and I wanted to check this place out…read more The store is well-maintained and has a place in the back to test out the rackets. They also have a person available to string rackets. The customer service is great. Our store associate was helpful, knowledgeable, and personable. She was able to answer any questions I had about rackets and clothing. She also shared how employees actually spend time trying out the new rackets at a park nearby there. I think that's a great way to help store associates sell the products since they're trying it first hand and can give you their experience. The pricing of the products felt a bit high, but the quality of the clothes looked nice and they also have a sale section available. I love the new skirt I got and wish I bought more!

The associates at the store are very chatty. The problem is that the coworkers talk with each other…read moreand not the customers. One of the ladies did not welcome me until I was ready to purchase. I like their items though, but the customer service is almost nonexistent.

This is my first time to this Surplus store, let's see how it went:…read more The inside was modestly lit which works well for what they were trying to achieve. They were a great deal of selection's to choose from, so many l couldn't resist in getting a few of them. The value for your money was great, they even have a clearance section to choose from as well. The service was ok and friendly. I would come back for more great values. Nice place to shop.

We happened to drive by and catch the store advertising boots, and then found the overalls my bf…read morewas looking for by coincidence, and cheaper here too compared to BPS Awesome selection of work clothing! I didn't look too closely at women's clothing since we were here for my bf but there were a lot of options for men's work clothing, machinery aprons, shirts, jackets, boots in quality brands and he found the Carhartt overalls he wanted. Parking is a bit weird, we ended up turning in on the side street and parallel parking then walking over. People here were also super friendly but left you alone if you said you were fine. Guy at the register chatted with us about the weather and coffee and was overall pretty personable

Soooo I have been at this store before but not really a stop for me when I come to the Great Mall…read more My cousins were visiting and they wanted to stop by since there is no Dick's Sporting Goods where they live. Yes, the store is huge. Yes, it looks organized and clean. Yes, there is a lot of sporting items. Yes, there are a lot of brands featured and available. My cousin wanted some Hoka shoes, she saw some that she liked and wanted to try in her size. In order to get your size to try on, there is a tablet on a stand that has you scan the bar code that is on the inside of the shoe that is on display. Once you scan, the shoe pops up, the colors are on display and the shoe sizes that are available. Using the touchscreen and going through the prompts, you request your shoe to be brought out. You also add your name to the request. On the display it tells you that your shoes will be brought out, less than 5 minutes. Since my cousin had a small infant with her and it was feeding time, I told her that we should sit and wait. A minute passes by, then 2, then 5, then 10, then 20. Meanwhile, I see no sales associates on the shoe floor. No one to ask what is happening. There is an entrance in the back that has signs posted to not enter, employee entrance only. Mind you, we were sitting right on the side of that entrance. Suddenly, an employee comes out, calling the brand and the shoe size of the two boxes that he had. People are scrambling to see if the shoes that are brought out are theirs. Nope. Some people are holding on to the display shoe and asking the associate if they could bring their size. The employee leaves to this illusive wall/door. Waiting, waiting.... Now, I am a very patient person but now we are at the 30 minute mark, another employee (not the 1st one that came out) makes an appearance, once again calling shoe brand and size. Walking a bit and swarming. Who knew that so many people were requesting Hoka shoes at that moment too. Why did the screen bother asking for a name if they were not going to use it. More people swarm the employee asking for their shoe size and they leave before I can say anything. 40 minutes....50 minutes, another 3rd employee walks out and brings another stack of shoe boxes with him. Same show, calls out the brand and the size. Nope, not the Hoka's my cousin wants to try on. Finally, I ask the employee, how long from when I place a request to when someone comes out with the shoe, and he said 5 minutes at the most???!!!!!! The most! I told him that I had been out here for almost an hour and no one has come out, he aplogizes and asks what shoe we want. I told him and he promises that he will be out ASAP with my shoe. Okay....promising. Another employee comes out....people swarm, my shoe is no where in the stack. Every other customer that is in the shoe dept is trying on their shoes, deciding and walking over to the cash registers to pay for their shoes. Not joking after waiting over an hour, finally the shoes for cousin to try on comes out. No, they didn't call my name, but since we had prime seating area to this door, i was able to spot the sticker with the shoe style that my cousin wanted. She tried them on....and NOOOOOO! they were too tight, she needed a half size bigger. Ugh, the future did not look fun if we were going to wait soo long to get the bigger shoe size. But, she wanted the shoe and they were leaving the next morning and there was no time to order online or go elsewhere. I used the tablet kiosk to make another request, I guess I had not learned my lesson. Mind you, I didnt see another kiosk and there was a guy that was perusing and looking like he was online shopping while others had to make their request. I did it and the waiting games continued. Waiting, waiting....everyone else getting assistance.... 10 more minutes....20...30 Finally I asked, where are we on the queue for our shoe to come out. He said well they dont have the size 8, so sorry. Um, we have the size 8, she has tried it on, now we need and 8 1/2, oh, sorry about that, I will be back ASAP. Okay....ASAP means different things for people. Finally, an associate comes out, not calling out names, brands or sizes and I see the shoe box. I told him that is ours. He gives it to me. My cousin tries them on and they fit. Long review, yes. But what a nightmare! Why have a process if it does not work and its not efficient. In a perfect setting, sure I can see instead of harassing the sales associates with wanting your shoe size, there is a system in place for them to get the alert and they come out with what you requested. The sales floor is clean since the only shoes out there are the display and not hundreds of shoe boxes. But, what is in place is not better. Personally, I will never buy shoes here. I would go somewhere else to try them on. I also wouldn't recommend this experience to anyone. Unless, maybe you have time to kill. Maybe.

Huge store! Lots of athletic wear! No fishing gear at this location though…read more Employees didn't really offer help but it's fine. Lots of Nike and Under Armor with a smattering of team jerseys.

Exceptional, personal service! We went to the store needing running shoes. After asking questions…read moreabout his running--trails vs. road, what he's worn in the past, how long a run, his feet, etc. He was shown a pair of shoes that were perfect for him. When I told a friend about our experience, she said, "Ryan's! That's the only place to get running shoes. It's like Olivanders Wand Shop from Harry Potter. You don't choose the shoes, the shoes choose you!" The price was way lower than expected, too. Ryan's made shoe shopping easy and stress free. The expertise, advice, price and service was unbeatable.

Expert Advice and Old-School Service…read more Ryan's Sport Shop is a true local gem for runners and athletes. It's not flashy, but what it lacks in aesthetics it more than makes up for in expertise and personal attention. Whether you're a seasoned runner or just getting started, Ryan takes the time to understand your needs and recommend the right gear; especially shoes! I appreciated how knowledgeable and honest he was, without pushing any particular brand. You can even test shoes outside before buying, which is rare these days. It's a father-and-son-run shop with decades of experience, and you can feel that in the way they treat customers. I have a lot of feet issues and Ryan has helped me get the right shoes for my feet for the past year and it has been such a game changer. I HIGHLY recommend this spot.

Haven't been to Bass Pro Shops in decades, and the only other one I've been to was the one in…read moreManteca. I honestly forgot how nice this place is. The interior and overall atmosphere are really well done and there's a lot to look at. I came in to pick up a handgun, and the process was pretty thorough. You can set up an appointment online or use the kiosk when you get there. If you're picking up or purchasing a firearm, I'd definitely set aside about an hour to an hour and a half because it can take some time. The gun counter line closes at 8 PM on weekdays, so keep that in mind. The employees I dealt with were friendly, professional, and helpful throughout the process. Overall, a really good experience.

Ever since I bought and maintained a CA fishing license a few years ago, I go to BPS to for most…read more of my fishing needs. With rows and rows of tackle, I am able to find most lake specific lures, weights, bait, hooks, etc. Sometimes I have to go to the store at the lake itself and get even more specific items, but BPS usually has what I need. Whenever I enter the store, the personnel always ask if I need help or direct me to the area where more specific help can be found. Moreover, the store is dog friendly and has dog treats at the ready. Occasionally, BPS will host a Monday club night whereby if you are a BPS club member, you can stand in line to get a light meal and enter a raffle to win items, but I recommend you go early and stand in line or else there will be no more food left.

I went to road runner for the first time to buy shoes for cross country and Suzette, the manager,…read morewas very accommodating despite the fact that it was very busy and made time for me. The service was great and the custom insoles and shoe recommendations fit me very well. It was a great experience!

=== Most comfortable pair of running shoes I've encountered thanks to Chris ===…read more For context, I got more seriously into running 4-5 years ago. Since my first pair of shoes, I've started learning a little about what seems to work well and what doesn't. But there's still so much to learn and SO many shoes out there. I've been to a number of sports stores (Sports Basement, Fleet Feet, Footwear Etc.) so was looking forward to trying out Roadrunner. +++ Chris was incredible. Greeted me immediately but made sure that the customer he was working with was taken care of. Asked if I had been there before (no, I hadn't), offered feet analysis (yes, please) and while we were doing that, asked great questions about context -- activity level, any injuries I had experienced, shoes I had run in before and my experience in them. He made some measured suggestions about what might fit my feet and running style, did the measurements, and then modified his recommendations. He brought out his recommendations, even offering a sequence in which to try them. Then he _gave me space_ to take time with the shoes. He let me know that he was available any time I might need him, and would very periodically check in, but was great about giving me time with the shoes. After the first round of feedback on the shoes, he went and got one or two more, after which I made my decision. +++ I ended up with shoes I LOVED. After trying out 6-10 different shoes recommended by experience salespeople, none of them felt great. They were all decent and I was getting used to the idea that that's just how it was going to be. I had tried Brooks, Hokas, On's, Altra's. Based on my experience with my previous shoes, he brought out Brooks but also brought out a Hoka and an Asics. I LOVED the Asics (Gel Cumulus). Felt like putting on a glove but with space, felt secure on the run, just the right amount of padding. I didn't know running shoes could feel like this. Did Chris just get lucky recommending these? Maybe, but he's the only salesperson that suggested these. Note: even AI hadn't come up with this which goes to show that sometimes People 1 AI 0. * Yes, he offered custom insoles that other reviews have talked about. But he wasn't pushy about them at all, and in fact, recommended that we start with the shoes and see how those were before diving further into the customs. + He talked about their VIP program. But it wasn't high-pressured, and in my case, it made sense. $20 for the first year of the program with an immediate 10% off your purchase that day (which was already $15). 10% off purchases in the next year. Plus, he made some mention of $20 in store credit in the first year. It's $20 -- I pay almost that much for a burrito (well, burrito supreme and maybe a drink). + Don't let their narrow storefront fool you -- the store sincerely feels big inside. Can't compare really to Sports Basement since that's just a section and SB is devoted to lots of different activities. Sunnyvale RR feels larger than Menlo Park's Fleet Feet. Don't know how Sunnyvale's RR compared to Campbell's RR (would be curious to hear from those that have been to both.) What's particular nice is you actually DO have room to run in there. + They make you wear their socks for both measurement and trying on shoes. That's actually pretty awesome because it means they're taking care of their shoes. I thought this was clever. They're nice socks so they do simulate what an actual run would be like. - They don't let you take the shoes outside, or least don't seem to. He offered me a run inside the store or on one of several nice treadmills (I've never found treadmill running to approximate road running so I stuck to the store running.) -- He seemed to indicate that WITHOUT the VIP membership, you can't return the shoes after you've worn them. This is very different from Fleet Feet, Nike, and other stores I've been to where they will take shoes back as long as they're in decent condition. * You don't need to check in or put your name on a list when you get there. I don't think that's positive or negative -- this is just about what to expect when you get there. (When you get to Fleet Feet, you put your name on a list so they know whom to help next. Just different ways of doing things.) Super super impressed with Chris. I hear about people falling in love with their shoes -- grateful that this might happen with my next pair due to him.