Bought several appliances there all scratch and dent, no issues. Good prices. Save money on brand…read morename appliances

Not impressed. We were in the store over the weekend and given a card to call for an repair visit…read moreon Monday. No idea they didn't open until 10:00. So, texted the number on Kelly's card at 9:30. She responded by text. She responded after 10:00 with a diagnostic fee of $99 and then the tech would give a cost quote on repair. The catcher was she continued to text until about 11:30 and wanted the diagnostic fee prior to tech arrival. What? I'm to send her my credit card via text and hope he shows up? NO. Other repair shops also have a service call but usually apply to amount owed. We weren't impressed and decided to go elsewhere.

Joel and Kenny arrived promptly and their installation was done quickly - as if they had done them…read morebefore. I'm not too technical and with machines now, one almost has to be somewhat understanding of all the buttons to push and when to push them. They had 5 more stops to make and I didn't want to delay them, but they handed me the paperwork for both items and I told them that if I had any problems, I would definitely give Spencers a call. THANK YOU!

before coming to my place I was given ETA and installed the washer and dryer quickly.and also…read moredelivered the appliances before the schedule date.

Once you get past the receptionist, the service is fantastic. We've purchased three major…read moreappliances in the last six months and while we had a couple of issues they were addressed in a timely and professional matter. The receptionist is not helpful. We've made it a point to walk in rather than call, and each time she's either given wrong info or tried to send us somewhere else First impressions matter.

Victor in the clearance department provided expert information and key insight as we selected…read moreappliances for a kitchen remodel. He explained typical installation challenges and saved us a lot of time and money.

We are very pleased with Spencer's employees From the sales people to the installers They provided…read moreus great service And are all very knowledgeable we would definitely recommend Spencer's to all our family and friends

Experience with sales for refrigerator was quick and easy. Even get better pricing than online…read more Delivery was quick and the installers were professional and worked well together.

I can always find what I need. Clean, good signage, and…read morehelpful staff. I go there at least once a week, especially since we got a house built nearby.

I stopped in for a quick item to clean my washing machine. The employees in the appliance section…read morepointed me in the direction to aisle 1 & 47. I looked up and down the aisle I didn't see it anywhere. I asked another employee to see if she could find it and she found it on the very top shelf on a pallet wrapped. She got me someone to grab it for me and I was on my way. Great job!

2nd purchase here with Pauley! Excellent customer service and the best prices. No BS! Not all…read moreappliances are damaged, won't go anywhere else! Happy Mother's Day to me!

Here is why I am giving this a 5-star review. Matthew, the manager at the Mesa location, went to…read morebat for me on an issue I had with my couch I purchased last year with a warranty that was denied from the warranty company and he made things right for me. He rectified a bad experience with the warranty by supporting my needs as the customer. We purchased a mattress from them last week and this bed, the dream sleep is very comfortable. American freight is not your typical furniture store as it looks like a warehouse rather than a staging room. The staff is very friendly and not pushy. I'd recommend this location their customer service is better than the other locations in the valley.

My husband and I come here with our dog, Gunther, and have always felt welcomed. The customer…read moreservice is wonderful! Everyone is friendly and ready to help when you have questions. You can wander aimlessly and yet, there will be someone that will come to your rescue. We have bought so many things from this store but we were super delighted this time to see the promo buy 2 get 2 free filters. There were plenty to choose from and we saved over $160 from this deal alone. We will not need to get filters for the next several months. Both Melissa and Cindy (assistant store manager) were so friendly and helpful! Thank you so much for spoiling Gunther and getting him an apron. We highly recommend coming in to this location!

Since Home Depot uses Tuff Shed for their custom shed vendor and we went through Home Depot's…read morewebsite: also, their partnership don't honor military discount for custom sheds (side note)... Here it goes: Their sheds are supposed to come with vents--it's stated on the website, and when you begin designing your shed, the vents appear on the visual model throughout the entire configuration process. We paid over $6,100 for our shed, and it was built today with NO VENTS. The crew that installed it even said, "That's weird, it should have them," and told us to contact Tuff Shed about it. My husband called and spoke with Zack, who claimed we would have to pay over $300 for them to come install vents because "we didn't pay for them." I'm furious because vents are standard. They automatically show up on the model, and since we added a window, I clearly remember choosing a smaller window size to make sure it didn't interfere with the vent placement on the side of the shed. The vents were always displayed, and there was never an option to remove or upgrade them like other features. I called and asked for a manager because this situation and what was relayed to my husband is insane--especially in Arizona, where temperatures exceed 120° in summer. Apparently, Zack is the manager. He repeatedly put me on mute while I was talking and clearly had no interest in customer satisfaction or doing the right thing. This company deceives customers by showing features online, then delivering something different. Even Zack agreed that sheds are supposed to come with vents. So why would I comb through the invoice looking for them? Standard features don't appear on invoices--only specification upgrades did. His excuse was that we were "credited" for removing the vents. No, we weren't. There is no credit line for vents anywhere on our invoice. If there had been, I would have questioned it immediately and not pay or sign anything. The invoice does show a "Credit for Removal of Default Door" (because we upgraded it), but nothing at all about vents. This is dishonest, and the company is taking advantage of customers. Who spends this kind of money and pays for upgrades just to knowingly remove a standard free feature like vents--especially when the design platform doesn't even offer an option to remove them? This feels like a complete scam: removing free standard features and then demanding customers pay a ridiculous amount to add them back. I've filed a complaint with the BBB and disputing the transaction on my card. We are Arizona natives--we know the dangers of a shed with no ventilation. This is our second shed, and our first one absolutely came with vents in our old house. Lack of ventilation is a serious health and safety risk. My grandparents live in the casita and will be using this shed. I also have a three-year-old who could wander inside and not be able to get out, and we might not hear him or anyone inside yell for help. The consequences of not having vents are serious, and that's exactly why they're standard. I'm furious with how this company handled the situation and with the lies we were told over the phone. They refuse to fix a problem they caused. We never elected to remove vents--this was their mistake. At this point, we want the shed removed from our property and a full refund. This is shady business, and we will take our money elsewhere and buy a custom shed from a honest company. Zack repeatedly stated that all sheds come with vents and that ours "were removed," and that we "should have noticed," and that we were "credited" for it--again, we absolutely were not credited and we never removed them!!! This entire situation is unacceptable!

We bought a new refrigerator from Best Home Appliances in April. Their new showroom at 2615 East…read moreGermann Road in Chandler is beautiful and we received excellent service from our salesperson, Phil Dexler.

Came here to buy some kitchen chairs. First of all at $108 per chair you can buy them anywhere…read moreelse. The service was outstanding. Once we decided, in a matter of 10 minutes we had the chair in the car and we were on our way home. Melvin was a great salesman and was patient. We were going to have the cushion replaced on our old chairs for $100 each. What a value.

Bought sectional for a small size living room. When we first were met with the first sales person,…read morea lady, she seemed very irritated with us and questions we had. Told her we had very small living room. She replied we don't have small sectionals. I did not get her name but was happy we were going to shop on our own without her around us. After about 20-30 min of browsing the living room furniture Eric Mastern asked if he could help us. He immediately showed us where the smaller sectionals are. We found two and then were back and forth on which one. We finally decided. He was patient, knowledgeable and professional. Made me give 5 stars because of him on my review. If he had not found us, my rating would have been 2. The store is very nice and good prices with sales. He also informed us of renting a pick up truck right there so we could bring it home ourselves. That is an excellent feature AFW has. We were packed up and ready in less than 20 min from purchase to their truck and driving it home. Thank you Eric!!!