HF is my favorite store next to 99 Cents Only stores and WalMart. Can you imagine this single SENIOR WOMAN likes HF so much? HF is my Honey Do.
The stuff is so cheap already, sometimes a single use makes the purchase worth it. Several times I got defective merchandise, such as an orbital car polisher, where when you turned it on for the first time, horrible racket and all these plastic shards came flying out.
Another time I bought a hand truck/cart. 1 year later I paid a day-laborer to put assemble it and discovered that the L shaped platform and it's screw assembly holes and platform width did not match the holes and width on the poles. It was discontinued by HF and not even in their computer, but they knew they sold it and gave me credit for what I said I paid for it $19.95.
Another time I bought a bistro/beach umbrella with wooden spines, which broke the first time I used it, and the wind blew it down. It was beyond the 90 days or I didn't have receipt, but they gave me credit. They do not carry those crappy items anymore. I never "got stuck" with any crappy item, because they refused to make me happy by taking it back, and I think I've been shopping at HF for at least 17 years.
Recently I purchased a 50-ft no-kink garden hose from Lowes cos it was on sale, but still was $19.95. I wondered at the time, how much it would be at HF. After buying it, I found HF had a sale on their 50-ft no-kink hose, marked down from $17.99 to $13.99, plus I love it that HF lets me STILL use their 20% off coupon on a sale item, so price would have been $11.19. So I returned the Lowes hose, saving $8.76.
HF workers are helpful whatever store I shop at. No bad service or experience ever stuck in my memory, and it is a LONG one!
I also get the free items for a no-minimum requirement purchase using 20% off coupon for that too. Then I put the free items in a Christmas gift exchange bag. I think those 25 foot orange tape measures with the super large size numbers, headlamps, and blue multiple LED flashlights (football field shaped) make GREAT GIFTS.
Asking for my phone number at the cash register lets the stores know I frequent it, and then they keep me on the mailing list for their sales and special coupons for free items that are better than those found in the junk mail ads. That's what an employee told me, anyhow. read more