This location is not like the other ACE stores I've visited when it comes to customer service. Don't get me wrong -- the staff is helpful when asked. However, at other ACE locations, team members usually greet you at the door, ask if you need assistance, help you find items quickly, and get you checked out efficiently. At this location, I found myself running around searching for both items and assistance. read more

Came here this past friday to get some gardening tools. The staff was friendly and very helpful. I had coupons as well for this location and they worked. read more

Extremely high prices for a hardware store. 3/4" pipe is less then $1 per ft. 60" for $30+ is a bit wild. read more

Ordered a Weber gas grill assembled with a promised delivery on Monday 6/15. At the promised date I called and was informed that the person responsible for the delivery had gone home sick. No call prior. The grill was delivered today and the delivery people refused to set it up and to be sure it worked safely and properly. After attaching the tank I purchased at the same store it was evident that there was a dangerous gas leak and the tank was defective. I called the manager (Dave) and he returned with a new and working propane tank but had to leave in a hurry to go home. He requested I return the defective tank to the store. So they didn't want to set up the grill or take the defective tank back with his truck parked in the driveway. This is a new low in customer service only equaled by the counter person's rude indifferent behavior when I returned the defective propane tank. These are not "The helpful hardware people" and a powerful reason to shop at the Big Box stores or anywhere else. read more

Neighborhood hardware store. I don't usually need a lot of assistance, but they have always been helpful to me. I've even had one of their people tell me that they didn't have what I needed in stock but the orange "big box store" down the way would have it... Making keys is quick and online ordering is simple. I ordered 6 bags of wood pellets online and they put my order into a shopping cart for me -- all I had to do was show up, sign and wheel it out to my car. I'll stop here first every time to support them. If you sign up for their rewards program, you can get monthly coupons and discounts, too. read more

I called 15 minutes ago to pick up isopropyl and they said they had multiple gallons in stock and then they sold them all when I immediately left to go buy some. Terrible customer service. Wasted my gas read more

For actual hardware, this place is fine. For uhaul I would never ever rent here again. They act like they have never rented a uhaul before when you show up to pick up. We got double charged today (paid the balance today upon pickup) and when we went to drop off we had to pay yet again because the charge was still "pending" on our account. We paid a deposit, why do we need to pay twice to rent this "19.99 in town" truck. To top it off, the key drop box is absolutely impossible to find, with 0 signage to help you find it. It's BEHIND the store in an alley. Hopefully this helps someone because an hour on hold with uhaul waiting to figure out where to drop the key was a major waste of time. read more

Mesa Ace Hardware - Uhaul key drop box BEHIND the store. - Hardware Stores Near Me - Mesa, Arizona

This is the worst Ace hardware experience I've ever had and that's saying something. Apparently Ace will not return anything that is bought from a different Ace! Bought something as insurance in California and want to return it your local Ace. Not anymore. I'm really disappointed with this new policy but hopefully they loose enough business to change that policy. BTW Home Depot does have this silly money grab policy and I'm sitting in their parking lot as I write this bc I will never go back to an Ace Hardware while this policy is still active. Rafael Cianfaglione is the Owner of this Ace and his number is 847 668 9252. He said he's welcome to a conversation about this policy but won't change it. He's not an AZ resident. Shocker. read more

I came in with my two Jeep keyfobs that barely would start my vehicle anymore. Had my little dog in tow with me.....Went back to the key counter, an very helpful manager took both key fobs apart, tested them, found the right batteries, and replaced them for me! Took the two battery pack codes up to the front to pay, was out within 20 min I'd guess. Keyfobs now work and I'm up and running! They are always nice and so helpful ! read more

The young lady at register was Very Rude !!! Kept looking down and wouldn't validate our price questions or even try to be helpful.. no internet to use your coupon . I will drive to another location in the future than come here!!!!! I have given this store to many chances in the past and I'm done trying to give my local store my business.. read more

Helpful, knowledgeable staff. Good location. Decent selection of goods. Competitive pricing. I've been a customer since 2008.

I don't often take time to write reviews but I was very impressed today while working with the guy to make my key replacemenr. everybody is always so friendly and helpful. I have visited this location several times lately to pick up random things and they have everything everytime! read more

First off the prices are way overpriced like everything else.... Also who closes a hardware store at 6pm? I realize I live where a bunch of early waking up snowbirds live but come on not everyone gets up early or has a day job. You could at least stay open til 7, 8pm like the rest of the ace hardwares. Get with the program Dave, we're not all early birds we don't have dinner at 5pm and go to bed at 7pm. Stay open later ‍ read more

Daves Ace Hardware just sold me a lemon STIHL MS171 chainsaw. Patrick, the expert salesman on site took over 20 minutes to a half hour to start the saw and said they're hard to start when they're brand new. He started a couple more times which seemed easy so I purchase the saw and left, my mistake. Patrick is not a Stihl expert and the MS 171 with emission control is also a mistake for Arizona. I wish I didn't walk into Dave's for the saw, and I feel deceived. read more

June of 2022 I purchased two (2) Dramm Touch' N Nozzles. After three weeks one of them started leaking from the dial. I contacted Dramm and they explained there was no way of repairing it. I was quite disappointed but decided to return the defective nozzle to Dave's Ace Hardware. They were quite polite and exchanged the nozzle for a new one. Now, 48 days later the exchanged nozzle is leaking in the exact same way. And, the other one is doing the same thing! I don't want to blame Dave's Ace Hardware for the problem because they don't manufacture these nozzles. However I don't recommend any Dramm products and won't every purchase any of their products in the future. I hope Dave's Ace Hardware becomes aware of the poor quality of Dramm products and stops carrying them. read more

Very helpful staff; they make great product recommendations. They always have what I need in stock.

Talk about hot heads over there today at Dave's, not sure if it was Dave the owner or the manager Chris that went off the rails on me. I'm a 67 year old contractor and realtor and well respected in the community. Today, I went there to get some glass cut for a broken coach light. The guys in the back said sure, we can cut the glass. I asked to see the glass and plexiglass and they said sure, follow me. When I suddenly heard the owner Dave yelling at me to get back behind the yellow line. As in everyone in the store heard him. I originally thought he was talking to someone else and then I realized he was talking to me (rather yelling at me). You never yell at your customers that way, if there's a beef with a customer, then talk to your employees, in private, and ask then not to let customers past the yellow line. What an embarrassment for Ace Hardware. If I could give them a negative rating, I would. Shame on you, please avoid this place! read more

Terrible customer service. Drive the mile further to Home Depot. Returns are impossible to do at this store.

I recently visited Dave's Ace Hardware to return some light bulbs and to buy other products. They explained they could not do the return until June 1 "because we don't know what kind of germs you are bringing in the store from your home." That would be more believable except they allow customers to shop in their store without masks, and not all employees are wearing masks. People are way more likely to bring in germs than the light bulbs that have sat for weeks in my home. Worse than that, the manager who explained their policy to me (Dave himself I think) was not masked. He seemed incredulous that I would be concerned about that and forcefully said "where does it say I have to wear a mask?!" His attitude seemed belligerent because there is no such order. There were many ways he could have explained his position but his response convinced me he doesn't care about the health and safety of his customers. I mentioned that a mask is mainly to prevent passing germs to others and customers would be healthier and feel more comfortable shopping at his store. I abandoned my items and went to Home Depot. My conclusion is that Dave's Ace Hardware is not a healthy place to shop right now. To repeat, not all employees have masks. I saw no hand sanitizer for customers like in other stores. Their aisles are narrow and on the earlier trip when I bought the light bulbs other customers were wandering near me maskless. It was impossible to socially distance from them. The store does have floor markings at least to help waiting customers keep their distance. I certainly won't go back until the pandemic is totally over. read more

Always a helpful place for us. Just stopped and found just what we wanted (some small pots for small plants) with help from staff! Always a good experience! read more

I've always been one to support local owned over big box corporate. With that being said, that typically means paying a higher price for products. Customer service typically makes up for the price difference and is also why I shop hear rather than big box stores. Recently stopped in to see if they had an adapter, while walking the isle an employee asked if the could help; which I accepted. He immediately acted put out when his offer was accepted and was not really willing to help. He got aggravated when asked a question about the product and absolutely did not want to help. read more

I have lived in this area for more than 20 years and I have seen this Ace hardware when it was at its worst. The previous owner ran it so poorly they closed the store for awhile. This new owner has found the right manager in Chris. He is helpful, knowledgable and seems to have a good relationship with his employees. This place is run so well I have had to wait in lines at the checkout it's so popular. Kudos to a well managed store! It's not something you see too often anymore. read more

In the middle of The night our whole household heard a loud POP, and in the master bathroom, water was squirting everywhere. We had to get water turned off to even see where it was coming from. We soon found the silver hose that attaches the toilet tank to the water supply had blown off and proceeded to Flood the area. I turned the water off going to the toilet, and the first chance I had I traveled to the locally owned Ace Hardware, where I met Joe. He asked all the valuable questions and set me up with the parts and tool I needed to get the job done. It seemed I ended up having a few more questions about other things and he was very knowledgeable and didn't act like I was wasting his time, like I have experienced from the big box home store. I am pleased I stuck with my shop local and supported something I believe in. Thank you Joe for going above and beyond and helping me every step of the way. The toilet works wonderfully and your guidance made it much easier. If you need a real hardware store like the ones we all used to rely on and that are our neighbors, keeping the revenue in our town and not a faceless orange apron, who tries to dodge you and for god sakes, never make eye contact. Go to Ace, with the helpful hardware man or woman! They will continue getting my money when a situation comes up with an emergency home repair. Way to go Joe and Ace! read more

I have really liked Ace hardware since I was a kid. I still shop there. But recently, like in the last 6 weeks or so. I got what I needed and went to check out. They would not except my 100 dollar bill. They told me that it was to old. WTF seriously, I am really considering not to ever shop at Ace hardware again. What is going on? This was at Ace hardware on power and McDowell. read more

Once again - 5* for our local hardware store! As I refuse to leave the house on Black Friday and today was Small Business Saturday, we ventured to Dave's Ace Hardware to do a small bit of shopping. I had my heart set on a light up reindeer (yeah, that's a long story, don't ask) I'd seen advertised. We couldn't find in stock but Gail was as helpful as always and told me I could buy it, and pay for it today (rather than a rain check to take advantage of the AmEx promo) and they'd place the order from the warehouse and call me on Wednesday to pick it up. As always, fantastic customer service - we are definitely customers who will keep coming back! read more

Polar opposite of Home Depot. I could walk around Home Depot for an hour and no one ask if I need help. At this ACE, I was asked if I needed help finding something within 30 secs and he new exactly what and where it was. I'll be a repeat customer until that changes. read more

I was there on a Sunday and Big John helped me. I was very appreciative on the advice he offered and his help in locating the items I needed. I will be visiting more often. read more

The employees are very knowledgeable and I like the fact the employees say hello when you walk in the door. Also, when you're meandering in the aisles they always ask me if I need assistance. I like this type of service. They always have what I need. ACE is the place for me and my future needs. read more

I have to agree with many of the reviews here about customer service. I am very disappointed with the way they treat people here. I was standing in line to return a bag of bug infested bird food (again) and they started talking poorly about the customer that Denise just rung up. Does that make you wonder what they say about you, when you walk out the door? read more

What they lack in big box size, they more than make up for with experience, knowledgeable folks and friendliness!.

I have tried to support this local store as opposed to going to Home Depot or Lowes but I just give up. This is the 3rd time I have stood by the desk to get a key made and waited 10 plus minutes. As I was leaving I passed an employee and asked if they had time to make keys as I had waited at the key counter. I was told "they were busy". This time I just gave up and left. I saw them helping others so was patient but it seems I have to wait and end up spending a long time each visit on what was just a quick trip for one or two items. No more attempts to use this neighborhood store. read more

Terrible customer service every time I go there. Better off going to Home Depot or Lowes where the employees get paid to care.

Dan is an outstanding staff member. He helped me find the right nuts & bolts I needed for an item I brought in and provided good advice. I always come to this ACE first for my hardware needs, because of the friendly, knowledgable staff. read more

Wish I could have stayed longer to explore. They have something for everyone. Super friendly staff and well organized.

0 stars. Terrible customer service. Went in for a simple return, the cashier (female, long black hair, has worked there forever) is ALWAYS rude. She took some product back to price check for the return and when she came back she had only 2/5 washers she went back with. And of course she told me I had taken them to which the manager agreed. Go here to get a laugh at how rude their employees are. read more

I purchased some sockets from this location . the sockets I got were 6 point and I needed 12 point. While trying to return them a few days later at the same location with my receipt I walked in and asked the lady at the register if I would be able to return these. She seemed as if I was inconveniencing her. She asked me if I used them and I told her no , then she told me that one time she got in trouble for returning something that was used. Usually Ace Hardware's like these have very marginal customer service. I find this is true no matter which case I go to. Thank you cash register lady for making me feel like I have inconvenienced you read more

I love this store! They always have everything I need. Every time I go in there are a bunch of people working and looking to help me out and find whatever I need. I choose this store over Home Depot any day. No hunting around for an employee to help you out. Plus, they give away free popcorn, you cant beat that!! read more

Always someone available to help! Staff seems eager to assist with any knowledge they have that can help

Outstanding service. needs a specific part , they greeted me at the from door and took me directly to the item in the store. I don't know how many retailers could do this, but i was greatly impressed and the have won a fan... Great Job... read more

Best service ever. I cannot tell you how happy I was with the lock service from Ace. They definitely get an A. And I am a hard grader. Big box stores have there place, but you cannot beat the service that I received in the 'lock department'. They went way above and beyond what anyone would expect to get a working lock for my front door. A month late in posting this review, but a million thanks. read more