I have been going to Ace for Decades, BECAUSE of their service and how they treat their customers,…read moreas if they want to keep them! Today I went in because I had bought a 6 pack of LED flood light bulbs for our kitchen, when only 2 were bad at that time. Now it is 6 months later, and in trying to use the other new bulbs I found that only 1 of the 4 worked, and the rest were defective from the factory! I took the box back with the receipt, when the cashiers told me that THEIR WARRANTY to exchange or return items is only 30 days, even though the warranty from the manufacturer is 5 years. Therefore if I try to exchange defective items after 31 days, they will refer me to the manufacturer. I realize that each Ace is privately owned, which is why I try to patronize them whenever possible. Unfortunately I cannot count on them given their rigid policy, so I guess I will go to Home Depot from now on, as they would have exchanged these defective bulbs after 6 months, regardless of their store policy. There is such a thing as the "spirit of the law" versus the "Letter of the law", and even the big box stores will look at the facts before chasing customers away. Too bad that the owner of this Ace stores does not give their people the latitude to make decisions that will maintain their customer relations, especially when they could have easily exchanged these bulbs with their distributor. UPDATED on 5/27/26: Since leaving this review I reached out to the manufacturer of these bulbs, and they then sent me 3 more bulbs to replace these non-working ones. I also received an e-mail from a manager of the company, when they advised me that they wanted to make this right, and that I could return to the store to exchange these bulbs. I replied that I had already had them replaced by the manufacturer, but I greatly appreciate their review and willingness to follow through in this exchange. I now understand that nothing is returnable at Ace after 30 days, just like with Amazon! I will return back to Ace in the future, but I will have to check everything within their 30 day return period in order to avoid this issue again. Any warranty claims may only be resolved directly with the manufacturer.

Last summer my wife said she wanted to buy me a smoker for Father's Day! She had one all picked out…read moreon Home Depot's website. I told her absolutely not! Ace delivers and installs all their grills for no additional charge that cost over a certain dollar amount. I think it's $399. Even though Ace features Traeger products, they sell other brands as well. We ended up buying a Recteq. The smoker arrived a day or two prior to when the website stated it would. Ruggiero's Ace had a couple guys deliver it to our house and they had it set up very quickly. The smoker has worked flawlessly ever since. And I use it a lot! We buy all our supplies from there as well. I realize that you can buy spice blends, sauces and pellets for less elsewhere, but will you get better service? And I always use the Ace app. There are some good deals to be had on there!

I like this place. It's a small store but well stocked. Plenty of people to assist you. Getting…read morepaint took a min but very satisfied and knowledgeable.

It isn't easy to get in or out here from Gantzel, no matter which way you are heading. But I was in…read morethe neighborhood and needed a key made so I decided to give this place a shot. They do have a lot of things here for your handyman needs, and their bbq grill selection out front is pretty extensive. The employees weren't exactly friendly though. I don't know what the guy making the keys was up to before I showed up, but I have to believe it was solving world hunger or something more important cause he sure was pissed when I interrupted him and asked him to make a key for me.

I usually shop at the Ace in San Tan Valley but have been making the trip a bit further to go to…read morethis Ace on Power road. (Same ownership) Why you ask? The Gun Corner! How many hardware stores have a full gun shop inside? And it gets better! They have an exceptional variety of ammo, some types of ammo in bulk, sights, mags, cleaning supplies, basic gun-smithing tools, even a .50 cal rifle for sale! And the customer service I've received from Stephanie, Mike, Sam (even Paul when he comes over to help out) has been top notch!

Excellent service, wide range of hardware, including horse supplies, armament and a large variety…read moreof basic hardware. Good prices.

Nice store, very cool design and interior. Friendly folks and plenty of what you need. Right in the…read moremiddle of down town.

I was here on business, friendly employees. everything you could use around the house…read more plenty of choices & great selection of decor.

My favorite store. Always staff to help find what I need. A consistently helpful group! I've never…read moreleft this store without exactly what I need. Thank you!

I have not been in a while so thought I would stop to see if there was anything that I would want…read moreto purchase today and was very disappointed in how the tall older man watched me to I guess make sure I did not run out the store with something. I did not appreciate the looking in my hand to make sure I did not have something that did not belong to me either. You did not make a very good undercover detective and I did not much like you're approaching me to ask me what I am looking for.I won't be back!

My husband and I come here with our dog, Gunther, and have always felt welcomed. The customer…read moreservice is wonderful! Everyone is friendly and ready to help when you have questions. You can wander aimlessly and yet, there will be someone that will come to your rescue. We have bought so many things from this store but we were super delighted this time to see the promo buy 2 get 2 free filters. There were plenty to choose from and we saved over $160 from this deal alone. We will not need to get filters for the next several months. Both Melissa and Cindy (assistant store manager) were so friendly and helpful! Thank you so much for spoiling Gunther and getting him an apron. We highly recommend coming in to this location!

Since Home Depot uses Tuff Shed for their custom shed vendor and we went through Home Depot's…read morewebsite: also, their partnership don't honor military discount for custom sheds (side note)... Here it goes: Their sheds are supposed to come with vents--it's stated on the website, and when you begin designing your shed, the vents appear on the visual model throughout the entire configuration process. We paid over $6,100 for our shed, and it was built today with NO VENTS. The crew that installed it even said, "That's weird, it should have them," and told us to contact Tuff Shed about it. My husband called and spoke with Zack, who claimed we would have to pay over $300 for them to come install vents because "we didn't pay for them." I'm furious because vents are standard. They automatically show up on the model, and since we added a window, I clearly remember choosing a smaller window size to make sure it didn't interfere with the vent placement on the side of the shed. The vents were always displayed, and there was never an option to remove or upgrade them like other features. I called and asked for a manager because this situation and what was relayed to my husband is insane--especially in Arizona, where temperatures exceed 120° in summer. Apparently, Zack is the manager. He repeatedly put me on mute while I was talking and clearly had no interest in customer satisfaction or doing the right thing. This company deceives customers by showing features online, then delivering something different. Even Zack agreed that sheds are supposed to come with vents. So why would I comb through the invoice looking for them? Standard features don't appear on invoices--only specification upgrades did. His excuse was that we were "credited" for removing the vents. No, we weren't. There is no credit line for vents anywhere on our invoice. If there had been, I would have questioned it immediately and not pay or sign anything. The invoice does show a "Credit for Removal of Default Door" (because we upgraded it), but nothing at all about vents. This is dishonest, and the company is taking advantage of customers. Who spends this kind of money and pays for upgrades just to knowingly remove a standard free feature like vents--especially when the design platform doesn't even offer an option to remove them? This feels like a complete scam: removing free standard features and then demanding customers pay a ridiculous amount to add them back. I've filed a complaint with the BBB and disputing the transaction on my card. We are Arizona natives--we know the dangers of a shed with no ventilation. This is our second shed, and our first one absolutely came with vents in our old house. Lack of ventilation is a serious health and safety risk. My grandparents live in the casita and will be using this shed. I also have a three-year-old who could wander inside and not be able to get out, and we might not hear him or anyone inside yell for help. The consequences of not having vents are serious, and that's exactly why they're standard. I'm furious with how this company handled the situation and with the lies we were told over the phone. They refuse to fix a problem they caused. We never elected to remove vents--this was their mistake. At this point, we want the shed removed from our property and a full refund. This is shady business, and we will take our money elsewhere and buy a custom shed from a honest company. Zack repeatedly stated that all sheds come with vents and that ours "were removed," and that we "should have noticed," and that we were "credited" for it--again, we absolutely were not credited and we never removed them!!! This entire situation is unacceptable!

Always a home run.. great service, selection, organized and they have $2 dumplings. Fall and…read moreHalloween are in full force too!!

Came into Lowe's on a slow Friday evening (May 15th around 6:30 PM) needing 18 pieces of 1-in x…read more4-in x 8-ft Spruce Pine Fir furring strips cut for a bed slat project. I even brought one of the original slats from home as a reference to make the measurements simple and quick. After sorting through multiple moldy and poor-quality boards to find usable pieces, I loaded everything onto my cart and went looking for assistance because there were no employees around in the lumber yard. As I walked toward the front, I noticed two young associates standing around smoking, joking, and on their phones. I asked one associate, Nick, if he could help cut the wood. Before I could even explain the cuts or the project, he immediately responded with, "I can only cut 5 pieces," followed by an awkward explanation about how I could just buy a saw from the store because "it's easy." There was zero effort to understand what I needed, no customer service, and no willingness to help. He seemed far more interested in getting back to his phone than assisting a paying customer. I explained that I had the sample slat with me to make the measurements easy, but he continued repeating the "5 pieces only" statement. When I asked if that was actually store policy, he simply said "yeah." At that point, I thanked him for his "help" and left without causing a scene in front of my pregnant wife and 1-year-old daughter. As a disabled veteran, I don't expect special treatment, but I do expect basic customer service and professionalism. I called Home Depot on Power Rd and Germann Rd and asked if they had a cutting limit. The associate immediately said no, asked about my project, what kind of wood I needed, and told me to come in because they would take care of me. That's exactly what they did. The Home Depot associates went above and beyond. They helped me choose better wood options, explained cost differences, recommended a more efficient solution instead of individual slats, cut every piece I needed, and even helped me pick the correct screws for the project. I left there feeling valued as a customer. Unfortunately, Lowe's lost my business that night. Lowe's used to be my go-to store for plants, cleaning supplies, and lumber, but after this experience, I now know which company actually values customer service. If "I don't know, I just work here" was a person, Nick would be the face of it. Do better, Lowe's.

EXCELLENT job matching my paint color All I had the name…read moreof my paint ...and sheen choice Called ahead to order it ... quick PU Quick transaction Thank you ...very professional

Very good quality paint. Helpful staff!…read more Super handy having a location in Queen Creek!

Very helpful staff, I think his name was Alex, thank you. Went in for something that cost about 10…read morebucks for my car, Alex helped me and it was much appreciated.

I was in the market for a new smoker, needed pvc and salt so off to Ace! Greg, Hannah, Albert and…read morethe crew were great as always. I found everything I needed and left with a new smoker. My only problem is spending too much money there!

Bought a tank of welding gas and some consumables last year. I'm a home project DIY guy. Very…read moreknowledgeable and good experience. Will shop here again.

Awesome place and nicest guy you will meet in the business. If he doesn't have it he will help, if…read morehe can, so you can get whatever it is you need.