We love coming here for our home improvement projects! Today's project is gardening. Faith and Travis really helped me find what I needed to get in and out today. Thank you! Check out was a little dicey but overall a little patience paid off. read more

Lowe's Home Improvement - It's a beautiful day to get supplies to garden, thank you Faith and Travis for all your help! - Hardware Stores Near Me - Gilbert, Arizona

Dear Lowe's Management Team, I am writing to formally express my deep disappointment regarding a recent purchase and the subsequent failure of your delivery and installation service. As a loyal, long-term Lowe's customer, I have always held your store in high regard; however, my recent experience has been entirely unacceptable. On December 19, I purchased a microwave along with professional installation services scheduled for December 29. On the day of the appointment, the third-party installer contacted me to state they could not fulfill the request because the microwave was missing from their inventory. When I visited the store seeking a resolution, I was told that no assistance could be provided until a manager returned from a break. Following a subsequent call to your corporate office, I was assured that a manager would contact me the next day to resolve the matter. It has now been three days since that promise was made. I have received no follow-up, no solution, and I remain without a functioning appliance. The lack of communication and the breakdown in your supply chain management are frustrating, but the lack of accountability from the store leadership is what I find most disheartening. I chose Lowe's because of a perceived commitment to customer service--a commitment that has been absent throughout this ordeal. I am requesting an immediate update on the status of my order and a definitive timeline for delivery and installation. I trust that, given my history with the company, you will prioritize resolving this matter and restoring my confidence in your brand. I look forward to your prompt response read more

Lowe's Home Improvement - My receipt from Lowe's. - Hardware Stores Near Me - Gilbert, Arizona

I'm not sure if Lowe's has anyone in a position of authority with an actual brain capable of critical thinking, but here goes. The Lowe's website has a product listed for $167 with the aisle and bay number listed. However, it rings up over $200. You would think customer service would make it easy to adjust the price, but instead we are told they cannot price match their own website. The only way to get the item would be to put it back on the shelf, order it online, and then wait for an employee to go back and get it and bring it up to us later on. The girl at customer service actually said "using the website just makes it easier for you" when literally standing there holding the item wasting our time. Yet, they WERE able to price match Home Depot's website at the same lower price. Trust me, that wasn't their idea, because that would mean you'd have to have an ounce of critical thinking ability. Help me make sense of this... you want your employees to argue with a customer about a price your company advertise, when the customer has the item in hand and ready to go. Think about what this means for all future purchases. The only reason the item was still purchased was because unfortunately we had a gift card to use. We've had way too many issues with this Lowe's including horrible appliance deliveries, having bags searched after no option other than self checkout, rude employees, and etc. If they want us to shop online, that's fine. All future purchases will either be made on Amazon or one of the many local Ace Hardware's. Amazon brings it to my door for free and Ace has the most helpful and friendly employees. I hope someone reading this does the same. Now that I think about it, we should probably just return the item out of principle and use the gift card for a charity. read more

Lowe's will steal your money. They literally will take your money and not give you what they sold you. Back in October 2025 I paid nearly $5,000 to have my back door replaced. It still has not been done. They give me excuse after excuse on why the door has not yet arrived for install. I've been scheduled twice for a I've been scheduled twice for an actual install, and the installer goes to the store and tells me the door was the wrong one or the door wasnt there at all. They tell me they will call with an update and do not call. The store manager, Carla assured me she would check on this and follow up on Friday, she didn't call. I called today (Saturday), was told she was there and they attempted to transfer, she didn't answer, A regular store member got back on the phone and told me after the fact that she was unavailable, I left a message with them, still no call. The assistant manager, Alex, told me Lowe's has zero responsibility regarding the install/door they sold me beyond collecting my money! This is unbelievable and absolutely the worst customer service I've ever heard of from any kind of sale or service. I go into the store to talk to them and they throw up their hands and tell me there's nothing they can do because even though I paid in full to Lowe's, they are not responsible for the door delay, nor are they responsible for installation nor are they responsible for making sure that the door arrives from the manufacturer. They offer me my money back but unfortunately because I've delayed this project by five months I cannot find a price that that's anywhere in the vicinity of $5000 anymore since prices have gone up astronomically in that time frame. The only thing I can do is warn you not to go to this Lowe's (or any Lowe's since I've also spoken with the regional install manager Kelly Luffman - whom was actually rude to me when I asked what to do) and definitely do not ever do a project with them of any kind for home improvement. Buyers beware. They are thieves! Here's a picture of my friend's door that I ordered because I liked it, may never get it. read more

Lowe's Home Improvement - Door I ordered that they installed at my friends house a few years ago. - Hardware Stores Near Me - Gilbert, Arizona

We have had positive experiences at this Lowe's. Been several times and have found the store to be well stocked, clean, and well maintained. Lowe's as a brand is reliable and this store seems to live up to the brand standards. The employees we've encountered have been friendly and knowledgeable and there's plenty of parking out front. read more

I tried calling this Lowe's from some information. They've gone to AI and you can't talk to anyone. When you ask for customer service the phone rings and rings and they don't answer. It's really sad that you can't talk to a human anymore. read more

I bought a lot of items at Lowe's. I buy a lot of items at Home Depot anytime there's an issue with the items I buy at Home Depot whether I have a receipt or not they just replace it because they believe in customer service and when you buy a lot a lot a lot a lot a lot of stuff they take that seriously lowes is the worst company in town. There are a customer service or return desk. The ladies were rude. The manager was just as rude. Do not go to the lowes on Higley and Queen Creek. I normally don't write reviews, but I try to give them an opportunity to rectify it and they just didn't straight up Care lowes is the worst. read more

I'm happy with this Lowe's. It's close to our house and the customer services always good. If we ever need to find something, they are very helpful about leading us in the right direction. read more

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My younger brother applied for a position here, simple job. After receiving instructions from management, to trust "Lucy", the AI recruiter ,he completed all steps needed to get an interview, including date of birth and SS#. Even without a resume and following the steps with the AI "recruiter", they decided to go with other candidates.I am suspicious about this, it's a shame but I was informed that Lowe's does not use the DEI criteria,as mandated by the president. My brother is an Italian American Citizen . The sole idea that this company is also kneeling to this administration is highly repugnant, to say the least. Shame on YOU!!!!! read more

Lowe's delivery and store and appliance teams are incompetent. I call the 1-800 number and it goes to India and nobody ever follows up. I call the store everyone thinks it's ok. I reported a natural gas stove burning orange flames and they unaware that this indicates a problem with the air fuel mixture. I have never regretted a purchase so badly lol. I have never experienced this low level of customer service in my life. read more

Pain in the butt when it came to getting appliances from them. Multiple screw ups and complications from their end and they didn't do anything to try to make it right. read more

Very friendly service from the cashier but the lady in painting dept needs to walk around the store and familiarize herself with where products are located. She sent me on a goose chase lookingfor a particular item. I stopped here for cleaning products as I've noticed that they seem to be cheaper here. I spent $50 on cleaning products at another establishment but, those same cleaning products here cost me $29.21...SCORE! Of course, I was at this location coming from visiting a Friend's new mansion near by. This location is perfectly located for those in that area. read more

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This is such a good Lowe's. All the bad reviews I suppose are from those who have bought appliances, which I haven't (from this location), however, this Lowe's is gigantic, incredibly clean and new. It's like a day trip to walk through this place. A personal favorite is the Garden Department. Lots of good gardening stuff and even organic options as well. read more

Wow, where does one begin. This is so far below Home Depot's customer service and experience. Good luck finding anyone who knows anything about what is being sold. Just a sad store. read more

I had a problem with an out side door lock. To add to the problem l was leaving town for a few days . That would mean l would have to leave the door unlocked . The key went in the lock just fine and locked the door. But the key would not come out of lock. I tried WD 40 and taped the key. And pulled as hard l could but it would not come out of the lock. It would was stuck. I took the door out of the door and took it Lowes. I saw of the Pros at the Pros desk and asked if he knew how to take the key out of the lock. He said he would give it a try. He talked to a couple of other employees and got some advice. I told Jackson the Pro l had some shopping to do and left him with the problem. When l got back to the Pro desk Jackson the Pro had the key out and showed Me the trick. Thank You very much for having the best people on the Pro desk. Ron read more

I searched Safari for hibiscus plant, & the first store listed was Lowe's, hibiscus 2 gallon $10.88. Not available online. I went to the store & I was told by the manager that was an old ad (no date on it) old product number. They have no substitutes. He had no problem watching a customer walk away disappointed. Made no effort to make my experience positive. First time I've ever shopped Lowe's, & certainly my last. Major fail. read more

How can one location be so out of touch with their inventory? Staggering how they will convince you over the phone (while making you hold 15 min) that they don't have an item, only to go in and find 9 on the shelf. Thanks for nothing. read more

This place is a disaster. Sparing the fine details, I ordered cabinets that were supposed to take a week to get in. They took months to arrive, and some were damaged. We ordered replacements for the damaged cabinets, something felt off. I asked repeatedly over two weeks if the replacements were ordered and we're on the way. The answer I always got was they should be in tomorrow. Finally, I went in and spoke to a manager who told me the order was never placed and I was lied to . Josh, who I thought was an assistant manager, tried to do what he could to help. Ultimately came up short of what he offered, but was positive overall. The only redeeming quality is Cameron, who is a very junior employee. I would hire that guy any day, he did everything he could to help resolve the situation . read more

After traveling to multiple different locations in the search of the dishwasher, Alex in appliances was able to help us to locate one. He was great in helping us search for different models and able to find us one that was actually in stock. read more

I like Lowe's for off the Shelf Stuff But Custom Orders especially Windows & Doors !! Run They really Suck !!! I opened a Pro Account After working with Ryan in Millwork Dept for a custom Ht entry door He was knowledgeable so he talked But when the door came in with a 81.75 height Instead of a custom 80" ht !!! It just made For a few hours more work and new trim !!! It really makes a difference When you work with pro's instead of Clerks !!!! ( American building supply is there supplier) !! They need to do Training & show Lowe's Employee's how to do A custom Heights !! Or Find a PlastPro Dealer who knows there stuff !! So lesson learned !!! Go to Door & Window Shops to do your custom stuff !! I will tear up the Lowe's card !! Sincerely Lowe's Get Accountable !! & have your customers sign off on Everything & initial sizes & these errors would not happen !!! read more

Don't have them remodel your kitchen the people working at this location aren't designers and aren't knowledgeable about constructio. I bought Quartz counters and arabesque tile backsplash from them. The counters are level and look great, but the demo of the previous tile counters and backsplash was the problem. Also, previously my counters were 37 inches high because there was tile installed on top of plywood. I bought the thickest 3cm Quartz and now my counters are only 36 inches tall something concerning when your family is tall. Chivano Surfaces is the contractor they use for install and demo, they didn't use a spackle knife and hammer like in all of the YouTube videos. Instead I had 2 men using hammers only completely obliterating my drywall in the backsplash area so that wires and insulation were visible. They also hammered so hard that several of the plastic tabs that hold your cabinets shelves in place broke and had to be replaced. I paid a lot for professional demo. They wouldn't repair the drywall and I had to scramble to find handymen to cut drywall, patch, and mud the backsplash. I should have had them retexture around our kitchen window but I thought it would be tiled as it was previously. When the Lowes contractor Eclipse Flooring for the tile backsplash came he was frustrated that he had to pickup the materials at the store which the store should have advised we should have picked up. I have blinds that were cut to fit around the window and now I have a gap because even though I told Eclipse Flooring when they initially measured that I wanted tile where all the tile was currently they didn't include the window area. Now I have untiled area around window that I need to pay a handyman to fix and a backsplash with stainless edging rather than matching ceramic edge tile because Lowes employees in the tile department don't care how your kitchen looks. I called and made claims for the damage to drywall and for the tile backsplash not being complete and I've heard nothing from Lowes. I complained to Chivino Surfaces the next day and was told we signed off when authorizing the work that damage could occur. The actual tile work is good it is the fault of Lowes store employees and Eclipse flooring who didn't template the job properly and wouldn't make adjustments or deviate from the template. This was expensive and we went with Lowes because we thought they would stand behind their work. All I want is $400 refund for the drywall repair and someone to add white ceramic edging around a few areas of backsplash and retexture around the window. All of this could have been prevented if the Lowes and their contractors had communicated better. read more

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I feel like Lowes is overpriced and is staffed with the most useless employees. When asked a question they respond by reaching for their smartphone for a location of an item. Countless times I've been to Lowe's and not found the the item I need for a job, or been frustrated by the absence of any knowledge. I only go here because it's five miles closer to the nearest Home Depot. Otherwise would never ever go here. Fingers crossed that Home Depot builds a closer location. read more

Do not order appliance and installation from this store/Lowes. We needed to replace our cook top. Ordered a GE cook top which took about a month to receive. I understand supply chain issues during these times, that was not the issues. As soon as the cook top arrived at the store, got a call from install services that the install will happen at a couple of days later in a specific timeframe. I made sure I made time to be available. At the bottom of the estimate, called to see the status of the install. Install services had to call the installer, said the cooktop was not received at the store. Later got a call that the product was there but the installer was not able to locate it at the store. Seemed like they were making thing up to cover themselves. The resolution was that they will reschedule the install a week later! The first install did not happen due to their error but their solution is to delay the install for another week? Shouldn't error resolution come first? Night before the install at 9:15PM got an automated call informing that the install will be between 12pm-3pm the next day (not sure why they are calling this late at night). The installer arrived around 4pm, not a call, text or email. The install center had to call CRST (vendor) twice to get a status. What a joke! Any decent company knows how to manage their vendors/vendor process as they reflect the company it self. I wish I could have given them negative stars! read more

I was looking for a specific plant and I asked one of their staff in the garden area for help. I did not get her name but she was nice and helpful. They didn't have the plant I was looking for but the lady who assisted me helped me find other options and I ended up purchasing one of the plants she recommended. read more

I had ordered some storage bins online for curbside pickup (Time to put away Christmas decor...finally!) I alerted, through the app, that I was on my way and arrived roughly 10 min after. I sat in my car for 15 min with no bins or associate in sight. I went inside to customer service, where I was greeted with a smile by Vanessa (I hope that is her name anyway! I only got a quick look at her tag...perhaps it was Veronica?? Shoot...) She was running the whole show with little help, and clearly overwhelmed trying to accommodate the line of customers and their needs. She was sweetly apologetic regarding the lack of staff to accommodate my curbside delivery and with every other customer she helped, she never lost her cool. Let me tell you- this girl rocks. Even working the counter solo, she quickly found my order and got me in and out of there in minutes. She went out of her way to grab a cart and even loaded it for me. She did this all with a great, upbeat attitude and a smile on her face. She was friendly, helpful and made me forget that I really wanted to be lazy and stay in my vehicle while my order magically appeared in the trunk of my car. Thank you, Vanessa! Or Veronica....yikes I'm sorry. You are what every single customer service associate should be and I wish there were more people like you in this world. Thank you for your help and your beautiful personality! Keep on smiling! read more

I love me a good hardware store, and this is one of the greats! Awesome store employees who are Johnny on the Spot when you need them, and each department has employees who can help you when needed, instead of telling you they don't work in that department and then just wander off leaving you there. The prices are good and they always have what I am looking for. This time it was a new washing machine, or as my mother in law from Minnesota would say 'A warsher '. Of course they have em with all the bells and whistles, but I'm just a man who doesn't need the 'Starch my shorts' or 'Cappuccino' modes. Just easy to operate is my style and they had just what I wanted and could have it delivered in four days and haul off my old one for thirty bucks. Score! read more

I'm here right now waiting for someone to help me cut two pieces of wood. We have been waiting here for over 20 mins. We come here all the times but if you have to wait for them to cut woods you can forget it. It won't be quick read more

Lowe's Home Improvement - Pushed this for service five times and waited. Took almost :30 min. Service very slow - Hardware Stores Near Me - Gilbert, Arizona

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Took 22 minutes to check out today. Love the management here Missed my lunch break. Thanks. read more

Buckle in kids, here's a tale of woe and warning for you. In November, I decided to purchase new flooring and installation through this Lowe's location. The flooring needed special ordering so we were told it would take a couple of weeks, putting the time line of installation in the first week of December. Slowly items trickled in, first week of December came and went, not everything was there. Our person in charge was ill, and it was apparent no one had picked up the slack. I called frequently to see if items had come in. No one knew what was going on. And my order was lost. Mid December, finally got one very pleasant guy to help locate almost all the parts. Still, not everything had come in. We opted not to put up our Christmas tree because at any moment all the supply could come in, and our living room was filled with the flooring we did have. Finally, more than a month into it, we got all our parts and was told the install company would call us immediately because they wanted to get it all on the books before the holiday. No calls for more than a week. Rounding into 2 weeks... Finally I call after the New Year and get the installer's number and we end up scheduling for January 11th. Great. Whatever. January 11th comes, they demolish the old flooring and take it down to the concrete. My entire family and pets jam themselves upstairs because the downstairs is under tarps from all the dust. And we think it's no big deal, we can handle this for a night. Next day the installers come and they are unable to do anything with the flooring because it was all warped (5 of the boxes into it) the entire pallet of flooring was no good, and their work order says there are things they need I don't have. I call and speak to the guy in charge of my install who says I don't need those items because we had discussed them and I said I didn't need them. I do not recall that, but regardless there is Little to no communication between the two entities. The workers take off while I'm on the phone with Lowe's, leaving large chunks of concrete and tile in the bathroom and I can't get out the back door because the couches are all pushed up. My kitchen is under tarps and an inch of concrete dust, giving it that bomb went off quality. And there's Subflooring laid out in half the area and can't walk on that. There's no maneuvering around. Lowe's tells me to bring them some of the flooring so they can see what I'm talking about. It's not me saying the flooring is warped. It's their installation people they contract with. So I tell them to come here and see this, I have a kid doing school at the moment. So they come and confirm the problem- the flooring manager Amy is with him. Amy proceeds to tell me this flooring is for house flips and renters, and if your kids drop a wet swimsuit on it, it'll warp despite being labeled as waterproof. So great. They don't stand by their product. If they don't have faith in the product, they shouldn't sell it. Also, the flooring is not in the state (warehouse in California), and it'll take five days to get it. They offered to discount an upgraded flooring (sure here's another $550 out of my deep pockets) and would have them emergency ship it out on a truck that night or tomorrow morning. I went ahead and decided to do the upgraded floors if they could do the emergency flooring shipment. It would still need to sit in my house to acclimate for 48 hours so this means I should have the flooring Thursday, Friday at the latest. Feeling disappointed because that meant they probably couldn't install until Monday, but what can you do, right? Thursday came and went- I have called the store three times with no response. We gave up a camping trip my kids have been looking forward to over the three day weekend because the floors might come in over the weekend, and my kitchen was unusable (tarps and dust even inside the cabinets) to prep food. Time passes and now we have been waiting for this emergency shipment for over a week. I do not know when they are coming for the old floors, or when the new floors should arrive. Even if there is no news, I would appreciate a call or a text telling me that. The flooring manager Amy told me I was her top priority. She has reached out to me exactly zero times in the last 9 days, so I feel completely forgotten. I have worked in customer service in some form or another for more than 30 years and can recognize bullshit corporate training handling when I see it. At this point it's been over a week living in subpar conditions, some of my furniture is outside because they laid the under flooring and we can't set anything on it. Furniture that got ruined when it rained. I've been sick from all the concrete dust, and there is no end in sight. I just want my flooring in. There is nothing they could do at this point to make it right outside of refunding all my money and putting my house back together. read more

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I share some of the sentiments of other reviewers. Its hit and miss on whether or not they have what you need so its best to be prepared and assume you will be navigating the aisles without help. If you do know what you are looking for it can be an easy trip. read more

Lowe's Home Improvement - Hardware Stores Near Me - Gilbert, Arizona

Your app is terrible. You need some IT peeps on your end. Yelp requires 85 characters so here we go..............

Was fixing my broken water heater and took photos to the Lowe's on Higley rd and Queen Creek. A gentleman by the name of Aaron saw me lost in the isles trying to figure out a solution with all kinds of blow touch and equipment, pretty much in my way to destroying my house. He took time to walk me through a fix that was both cost effective and saved me damaging my house. Pretty much provided free consultation. Wish I could pay for his services and hope Lowes knows how employees like Aaron maintain loyal customers like myself. Don't think I shall ever shop elsewhere for home improvement after such exemplary service. Thanks Aaron and the many more whose names I don't remember after the plentiful help you provide us. Elijah read more

I went into Lowe's with my daughter on 12/29/19 to get some New decorations for my daughters room. I saw the Lowe's at this Specific address had the most stars Out of other Lowe's, plus it was fairly close to my house. We gave it a shot and I must say it was one of the best shopping experiences of my life and I thank Sandy in the garden department for helping me give this a 5 star review. She was beyond helpful and sweet and extremely knowledgeable. It was almost like we had our own personal shopper!! She was so sweet and friendly and made sure we had everything we needed to have indoor plants as decorations in my daughters bedroom. My daughter and I couldn't have been happier and we left very happy. The prices were very reasonable and we got straight home and set up the new plants and hung the hanging tree as instructed to us. Sandy is a real hidden gem there and I can't say enough nice things about her. I will definitely becoming a regular here !!!! Thank you to Sandy and your team for helping us "plant newbies" get everything we needed to be successful with the indoor garden in my daughters room. The look of the fresh new greenery instantly added lively beauty to her room and we are beyond happy with the results. We immediately shined up her new Fiddle fig Ficus plant with the leaf shine and learned to care for the plants we bought - including an air plant and some sort of hanging ivy. Very happy with everything and the quality was GREAT. Looking forward to many more visits in the future. read more

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This place has the worst customer service, you can never get anyone to help you and every time I go in there, the employees are all gathered around and visiting. The employees are really rude. There is only one employee that was ever helpful to me and that is the guy who runs the kitchen area. read more

lumber is the worst i have ever seen.i bought 14 2x4's at $7 each and wound up trashing 6 of them and worked on the others to make them useable and staff didn't know diddly.I hav eowned and worked in homes in az(sucks)idaho,upstate ny,and so cal,i have never seen such bad lumber and over priced like crazy. I am not suprised at how crappy new homes here are read more

Seriously what a joke. Sunday morning place was really busy no registers open. One cashier in the lawn and garden and the line was five deep at least decided to go to self checkout which I hate but we did t want to wait in a long line outside. I tried to use my Lowe's military discount wouldn't work young employee female was worthless and didn't seem to k ow how to override it. We left self checkout and went back to the ow six deep lawn and garden. We left our items and went to Home Depot. Looks like there is a management problem here. read more

WORST experience over the last 30 years of renovating 7 different homes. We had countertops installed NINE months ago and ended up getting a hole cut into them where there wasn't supposed to be one, mismatched slabs, cracks, fat seams, an oversized slab that took over a half inch of CAULK to fill in the gap between the wall and the granite. They have been no shows for calls, install, etc Been working with a Dianna Lobo from the Countertop Factory and a Jerome Torres from Lowes (his manger refused to speak with us. Have you EVER heard of such a thing???) and they have cancelled this replacement but not until after They were a NO SHOW for a conference call. No one calls you back... even though they Have an official report from the company that states they need to be replaced. Stay as far away from this business as possible. read more

I want to start off with saying my experience with Kali was HORRIBLE, however Joan and Karolyn were amazing and saved the day!!! I was there the other week looking for 2 bags of orchid bark which I had pulled up on my phone with the aisle number and quantity in stock ready to get help to find. Kali "helped" me. By that I mean she took me to the section where it would be only to show me the empty spot on the rack. Her response was "oh looks like we are out", I told her that online it shows they have 7 bags and she says "maybe someone bought them all".....really? Someone just bought all 7 bags of orchid bark in the last five minutes, like seriously?! She did not make the slightest effort to look for the missing bags. She literally just left me standing there empty handed. Did not offer to help me in any other way. What if I was looking for something else? Since she was no help at all, I approached Joan to ask for assistance while my mom was waiting for Karolyn to free up from another customer. I explained to Joan how awful Kali was and how she did not help me at all. Joan was incredibly helpful and kind. At this point Karolyn had freed up and my mom was getting help from her to also search for the orchid bark. Karolyn was able to track down a shipment box of the 7 bags of orchid bark and provide me with the 2 bags I needed. It wasn't even about the items as this point, I had explained to Joan that I had worked in retail for 5 years and that the customer service I received from Kali was awful. That there was just no attempt to help me or make sure I left as a satisfied customer. Luckily Joan and Karolyn not only made up for Kali's terrible service with their great personalities and great attitude but also their great customer service to make sure I left happy and with the items I came looking for. I will only come to this Lowe's when Joan and/or Karolyn are working! read more

This is the best Lowe's in Phoenix metro. Not the biggest but the nicest people and the best customer service of all the Lowe's; especially the guy in the doorstop department! Super nice guy! I felt comfortable shopping here as I had just left the Lowe's in Apache Junction Az for their lack of COVID management. EVERYONE I saw on this store were wearing masks, yep. Nobody likes wearing them but COVID going up; mask wear going down, a direct correlation. Oh yeah except this stupid woman with her children. Then she wondered why I took her picture. Really??!! read more

Lowe's Home Improvement - Hardware Stores Near Me - Gilbert, Arizona

If I could give them zero stars, I would. We bought a light up LED Christmas light for our front yard. We purchased it on November 11th and on Christmas eve, it had stopped working. We did not notice that it was dead until we had gotten home from our family dinner at 9 p.m. so obviously too late to take back to the Lowes on Higley Rd. and Queen Creek in Gilbert AZ. We tried returning it or even exchanging it for store as it was broken and my husband was unable to get it working again. We were told that "no returns/store credits for holiday items" and "thats their policy- has been for years" (like we were supposed to KNOW this prior to this) - even if they stopped working. But the store manager did ask if we had purchased it on our Lowe's card because then maybe he could have done something about it (which we had not done). So he would help us out only if we had used the store credit card - total B.S. So basically we paid $160.00 + for a piece of crap Xmas decoration that we were only able to use for six weeks. We will not be shopping here anymore, will be canceling the Lowe's credit cards that we do have, and will share this experience with everyone. Crappy customer service, crappy store policies for defective items. read more