It's been almost 2 yrs since my last review and thought it might be good to update. I've continued…read moreto receive great customer service here by everyone that I come in contact with. The 2 notable ones are Tracy and Dennis. Let me start with Dennis first. They remodeled their store and now the fasteners/nuts/bolts area has been expanded and I love this. Most of the time I come it's because I need some fitting that broke or something with something I have and I don't need 100 of them, just 1 or a few. All the Ace Hardwares are perfect for this and I've never NOT found what I needed. Dennis has helped me most of the time when I come, which isn't too frequent, but maybe a few times a year. He is always very patient. Sometimes it's with a project and he offers suggestions. Thank you, Dennis. Tracy is a newer person for me from the past year. I don't remember why I came in, but he was the person to help me. He's retired from his career and just wanted to still work, but not in a high pressured career. We've had some really great conversations. He is very personable and super, super helpful. I needed to fix my dripping shower faucet and asked him for suggestions. He gave me lots of sound advice, which all of them really helped me. Unfortunately this Ace did not have the parts I needed for my particular showers, but the advice he gave was invaluable and saved me hundreds of dollars. I was able to change out the shower spout, handle, shower heads with new stuff and all by myself. This turned out to be fairly easy, so I thought why not to tackle my master bath, that had similar shower fixtures. The master bath was a little trickier, and took a bit longer, but I was able to change all the shower fixtures minus the drains all by myself without incident and everything is working great. I did this back over 3 months ago and everything still works fantastically. Tracy did advise that replacing the drains was a bit more difficult. He didn't say don't do this, but the thought of having to perhaps replace plumbing and the showers did not appeal to me. So, the drains remained. I also wanted to change out the sink faucet in the first bathroom. He talked about the hard water deposits we have and how to replace the faucet. He showed me a tool, a sink wrench, to help me loosen and get into tight spaces. My husband really was the one that went under the sink to do all this. I am grateful. This was a bit more difficult than we had hoped because whomever installed the prior faucet really glued EVERYTHING down well, which required my husband to use a DeWalt cutting tool to get the parts out. Since the first bathroom turned out well, we also did the Master Baths both faucets - replacing them. Thank you, Tracy, for your guidance and direction in this, for caring enough to be specific to empower me/us to do these repairs to our home and saving hundreds in labor and not needing to call out a plumber to do all this. Both Dennis & Tracy are true assets to this Ace Hardware location. Thank you for caring about your customers and going above and beyond every time. God bless you and the rest of the employees here.

Very poor service. Also they have a return value on anything buyer BEWARE!!!! This is un-American…read moreand not a true value. Very disappointing that Ace only looks at bottom line. 2 customers lost.

Only 5 stars, because there "ain't" [sic] 6 !…read more Yesterday, DURING RUSH HOUR, I embarked upon a "mission" from Scottsdale--about 40 or 50 miles round-trip--to ARIZONA HARDWARE in GILBERT...to find and buy a quality, apparently rare, discontinued, slimline bronze door handle for my front steel security door... My trip was well-worth every mile & minute spent... The facility is clean, neat, & organized; the product quality is impres-sive; the selection so extensive, it's almost bewildering... Rebecca was polite, courteous, & welcoming... And I had the genuine joy of being assisted by courteous, knowledge-able young David Goodman, who literally IS a good--young--man...and a champion local high school [Higley] wrestler... For yours truly, a former secondary school teacher [English & Drivers' Ed.] and coach [football & wrestling], it is re-assuring that America's education system can still turn out wholesome, respectful, capable, motivated, young people like David GOODMAN, for our society will be the beneficiary of these young professionals. Thank you David...& Rebecca... MISSION ACCOMPLISHED ! -JSLD-

Rebecca is awesome. Knows the product very well. The selection is great…read more When the homebuilder let us down, I started looking around for what we wanted. Led me to Arizona Hardware. Rebecca offered to help me find what I was looking for. Pointed out what sizes we would want to use. The builder didn't mention that. All things happen for a reason. If you're looking for door hardware, you would be doing yourself an injustice if you didn't look here. I don't write many reviews. My expectation is very high when I'm giving someone my money. Most don't qualify for my time or review. I just don't go back.

I've had consistently great experiences at Ace Hardware at Guadalupe and Higley in Gilbert. The…read morestaff is incredibly knowledgeable and always friendly. A special thank you to Mitch and Tina--they go above and beyond to help. Every time we've visited, they've had exactly what we needed, and their advice has been spot-on for helping us complete our projects successfully. It's refreshing to find a place where customer service is this reliable and genuine. Highly recommend!

In the past I've received good customer service but today as I approached the checkout the young…read moreman behind the counter shouted a question over my head to a departing customer who had not found what he was looking for. I waited for him to finish speaking to that customer, expecting a greeting afterwards. He completely ignored me as I was checking out, without "hello," eye contact, or "thank you." Nothing! No acknowledgement whatsoever. I am appalled at such poor manners and will choose Home Depot next time.

I have officially found to go place for those hard to find items…read more Lowes, didn't have it, Home Depot had it online but Ace Hardware had it in stock! From specialty car bolts, Armstrongs Once and done floor cleaner to my most recent purchase, Glisten's washer machine liquid cleaner. Sure, I could order from Home Depot online and wait or I could buy from Amazon but would have to buy two. I like to purchase just one when trying a product for the first time. I called ahead and they kindly confirmed that they had some on the shelf. I bought it, used it and now have a sparkling clean clothes washer all within a few hours. This chore is done.

Very helpful, and professional. They don't charge you for returns, coupons extend weeks after…read moreexpiration date shelves well stocked. It's my go to store

Five star service...every time! We appreciate the helpfulness of their team and always get the best…read moreout of our trips to Ace. They have a wide variety of products, you know: the thingamabobs, doo-hickeys, and so many other items that we can never remember the names of (to save our lives!) Our latest find was scored with the determined help of a young man (pictured here) that stuck with us until we found what we needed to get the job done, despite our terrible attempt to describe it! Thanks to him and all the other helpful folks at Ace, We walked out with the right items to get ourselves out of a pickle for under a buck. Great price, indeed! We are happy that we have an Ace Hardware right up the street that we can trust. They always guide us in the right direction when we get the itch to start working on projects that we have no business starting without the proper tools or training to do! SMH ‍ Thanks Ace! You rock!

I am a homeowner and do minimal shopping at home improvement stores. I purchased a pair of Ace…read moreBranded gloves on Saturday morning and came to return them and buy a more robust pair (for more money per pair) as the gloves did not last 3 hours of yard work - they had holes in the glove. The young lady refused to take the gloves back because they were used. I told her I knew that as I was the one who used them. After several verbal exchanges and her picking at the shredded glove, I got upset and called her a blockhead. (Not good by me) She said I had to see a store Manager. I just returned from attempting to return the gloves and buy a better pair, and Austin, the store manager, also refused the return, and I told him I would never be back. He smiled and said goodbye. I guess at $17.00 pair of gloves is worth really ticking off a customer. It's all smiles while buying, but not when you try and return a defective pair of gloves and buy a more expensive pair. I am done shopping at ACE. I want to buy locally, but I guess the cost of acquiring a new customer is less than $17.00. The store will not suffer one bit from my choice, but it is my choice to make. Good By Ace

We love coming here for our home improvement projects! Today's project is gardening. Faith and…read moreTravis really helped me find what I needed to get in and out today. Thank you! Check out was a little dicey but overall a little patience paid off.

Came into Lowe's on a slow Friday evening (May 15th around 6:30 PM) needing 18 pieces of 1-in x…read more4-in x 8-ft Spruce Pine Fir furring strips cut for a bed slat project. I even brought one of the original slats from home as a reference to make the measurements simple and quick. After sorting through multiple moldy and poor-quality boards to find usable pieces, I loaded everything onto my cart and went looking for assistance because there were no employees around in the lumber yard. As I walked toward the front, I noticed two young associates standing around smoking, joking, and on their phones. I asked one associate, Nick, if he could help cut the wood. Before I could even explain the cuts or the project, he immediately responded with, "I can only cut 5 pieces," followed by an awkward explanation about how I could just buy a saw from the store because "it's easy." There was zero effort to understand what I needed, no customer service, and no willingness to help. He seemed far more interested in getting back to his phone than assisting a paying customer. I explained that I had the sample slat with me to make the measurements easy, but he continued repeating the "5 pieces only" statement. When I asked if that was actually store policy, he simply said "yeah." At that point, I thanked him for his "help" and left without causing a scene in front of my pregnant wife and 1-year-old daughter. As a disabled veteran, I don't expect special treatment, but I do expect basic customer service and professionalism. I called Home Depot on Power Rd and Germann Rd and asked if they had a cutting limit. The associate immediately said no, asked about my project, what kind of wood I needed, and told me to come in because they would take care of me. That's exactly what they did. The Home Depot associates went above and beyond. They helped me choose better wood options, explained cost differences, recommended a more efficient solution instead of individual slats, cut every piece I needed, and even helped me pick the correct screws for the project. I left there feeling valued as a customer. Unfortunately, Lowe's lost my business that night. Lowe's used to be my go-to store for plants, cleaning supplies, and lumber, but after this experience, I now know which company actually values customer service. If "I don't know, I just work here" was a person, Nick would be the face of it. Do better, Lowe's.

I'm in here almost every day at this point and it's honestly my favorite place to be. The team here…read moremakes a huge difference. Everyone I've dealt with has been helpful, approachable, and actually willing to take a minute to make sure you're getting what you need instead of just pointing you down an aisle. Service is consistently solid, and Coach stands out. He doesn't wait for you to ask, he steps in, listens, and helps you figure things out without overcomplicating it. He knows the products, keeps it real, and makes sure you're not wasting money on the wrong stuff. That kind of help matters, especially when you're working on real projects and not just browsing. Selection is strong. Whether I'm grabbing something quick or working on something bigger, I can usually find what I need without bouncing between stores. It's organized well enough to compare options without feeling overwhelmed. Pricing and value are fair. You can spend more if you go premium, but there are always solid options that get the job done without blowing money. With the right guidance, it actually feels like you're making smart buys instead of guessing. Overall, this place just runs right. Good people, good selection, and a reliable experience every time. That's why I keep coming back.

I'm extremely impressed with the exceptional service I received from the plumbing department staff,…read moreparticularly with regard to facet handles for showers. After my push-pull handle came loose, I visited the store seeking assistance. A knowledgeable gentleman guided me through a simple fix, advising me to open the acrylic top and re-screw the handle. He also recommended using blue glue to prevent future loosening. Thanks to his expertise, I was able to resolve the issue promptly, eliminating the need to wait for a replacement part to arrive from Amazon. The staff's helpfulness and willingness to assist saved me time and hassle. Here's a pic of the blue glue he suggested and some garden plants since that's where I usually visit when i'm at home depot. The staff in garden area are helpful as well.

I greatly appreciate the final resolution from Tuff Shed remedying the problem after great lengths…read moreof connecting with regional managers, filing a BBB complaint, and contacting my financial institution. The technician to fix/install the vents was on time, thorough and kind. The initial two technicians who built it were also the same way. They do employ great people for their field work; however, their middle management needs proper training in ethics and conflict resolution!

The plants here are always dying or dead. Every single time I come there's so many especially the…read moreones in glass that have been dead with bone dry vases for days. It's gross. It's not that hard to check the plants. They also have the audacity to sell $70 alocasias that were clearly sun burnt and damaged. Figure it out.