I like coming to this Home Depot because the employees here seem more knowledgeable than at some of the other locations I've been to. I stopped in today to pick up a tool to open the filters on my RO system, and it was quick and easy to find using the app to get the aisle number. What stood out the most was the service. I had two different employees ask if I needed help while I was walking through the store, which was a nice surprise. I feel like at a lot of Home Depot stores the employees are experts at hiding from customers, so it was refreshing to actually have people checking in to see if I needed anything. Overall it was a quick, easy trip, and I'll definitely keep coming back to this location. read more

The Home Depot - Front of store - Nurseries & Gardening Near Me - Mesa, Arizona

I was on a mission for something specific when I stopped in today--a car battery. Everyone I asked for help told me where they thought they were and they were wrong. It happens, but I finally found them thanks to one of the pointers. I was looking at my options and got help from Anthony since he was nearby at the rental counter. He looked up a bunch of info for me and contacted others to get more of the information I needed. Great customer service from him! The two ladies who helped with my battery exchange were also very kind and helpful, though I didn't get their names. read more

Home Depot save the day today. We typically don't shop here because they are fairly overpriced, but we were in a pickle today and Home Depot came through . We purchased a golf cart and we didn't have a way to get it into the back of our truck to transport at home. We made a quick call to Home Depot and found out that we could rent a ramp for just 14 bucks for four hours. We also noticed that they rent a large variety of equipment from water pressure to carpet cleaner , everything you need for a home project without having to spend a ton of money on things you might not use that often. This place also has propane tanks. You can make a key and get Primo water as well. read more

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I stopped by this Home Depot to pick up some pre‑cut wood for a pantry project. One of my shelves had cracked, and I wanted to replace it and reorganize my kitchen a bit. I already had my measurements, but I needed the boards cut down, so I headed to the lumber area. Damien, who was working in lumber that day, was incredibly helpful. He walked me through a few different wood options and even suggested the white pre‑painted boards, which ended up being perfect since they match the rest of my pantry. He was professional, patient, and made the whole process easy. I also want to give a shoutout to Katie and Yuli in the Pro Department. I accidentally went to their counter instead of regular checkout, but they were super friendly and didn't make me feel out of place at all. They even told me about Home Depot's loyalty program -- I had no idea it existed, and you don't need to be a contractor to sign up. Discounts and rewards are always a win in my book. I come to this location often since it's the closest to my house, and experiences like this are why I keep returning. Great customer service all around. read more

The Home Depot - Nurseries & Gardening Near Me - Mesa, Arizona

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They almost never let me down when so need something. They always seem to be in stock and the price is always a little better than Lowe's. The customer service had faltered over the past many years until recently when they seem to have refocused on it and made it a priority again, like it was in the early to late 80's Anyway, they have a couple of grills I'm eyeballing because I haven't really had one in nearly 10 years but would like to get back into grilling and BBQ'ing. Anyway, I give them 4 stars because they haven't quite made it back to 5 yet. read more

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The store is so clean and organized. There are plenty of associates here today and they are being super nice and helpful. We were not able to find everything that we needed. That was a bummer. It does seem like prices are coming down however. That was great to see. read more

The Home Depot - The store is looking fresh today. - Nurseries & Gardening Near Me - Mesa, Arizona

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The whole store is unhelpful. Especially in the returns department the same two people who have a bad attitude and are simply rude. The process should be smooth instead they make it more complicated than it needs to be. If I could give zero stars I would! read more

If it bothers you so much, either go to IKEA and assemble a sense of humor or go to Home Depot, get some wood, and build a bridge to get over it! Feeling all sorts of feelings on this Wednesday, I decided to head out to the yard to get some fresh air on this cloudy morning. I noticed a few plants could use some more soil (Where does all the soil go?! I'm always topping more soil on my plants!) so off to Home Depot I go. Perusing the pots (Anyone know a local artist that makes pottery?), the holiday display, and even the plants, this Home Depot is decent. The orange warehouse has perfected their layout. Supply chain and organization can use some work but that's Home Depot for ya. read more

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I am a disabled person using a walker to walk with. I have a basket on the front of my Walker to hold things for me so they don't fall from my hand. This makes it difficult to open doors that are not Ada capable. This particular home Depot does not have an ADA door opener and the door was super heavy and nobody was able to help open the door for me. In a result the door slammed on my Walker pushed me back, broke my basket and knocked me back a few steps. I alerted the customer service representative but she said that she will note it down but I have yet to hear from anybody or body regarding the situation. read more

The Home Depot - Door is heavy. There is no American disability act capabilities to open the door automatically if you are in a wheelchair or a walker - Nurseries & Gardening Near Me - Mesa, Arizona

Terrible experience !! I went to Home Depot to buy a bunch of soil bags, flowers, seeds, twine, stakes, herbs. I over bought soil bags and lost the receipt. My fault. I tried to return 2 bags the same day and management couldn't find my exact order I described every item. Then they asked for my ID, typed something in or scanned, not sure. And say I've been denied return. Ok my mind is blown. That young lady in the garden section just sold me all this stuff and I want to return two bags eight dollars a pop. What is the big deal? They say maybe i've returned too many items before. 100% I've never returned an item at Home Depot or really anywhere that I can remember. 100% I never shop at Home Depot unless it's under a pro account. I sometimes work for which isn't even linked to my name. Management couldn't help really pathetic job done by Home Depot. I tried to call the next day and got put on hold, call dropped after 6 minutes. I call back and still no luck reaching a manager once put on hold. The consistency of dysfunctional employees who provided the worst customer experience I've ever had, is very apparent at this Home Depot. I got treated like a crackhead, when I'm trying to return to giant bags of soil eight dollars each. I spent hundreds lol. I just have no use room for these I'm already keeping one extra bag. I don't need to be a return customer for them ever. Do better Home Depoop ! read more

I just wanted to give a shout out to Marc in plumbing. He walked me through the best way to fix the flange for my toilet which might have costed me a whole lot of money if I hadnt taken his advice and tried fixing it first before replacement. Thank you Marc and thank you Home Depot for keeping such knowledgable people on staff. You guys are the best at what you do. See you again soon. Sincerely, One happy customer read more

Terrible service. Samantha in the returns department provides terrible service; she is abusive. Zero stars for this person and for the store they never help with anything. Ugh. read more

Has a great experience at this location. Employees were friendly making sure I didn't need help. Shrubs selection was excellent. Great deals for Black Friday. read more

The cashier was buried in his iPhone during our entire transaction. Annoying that I had to say something for him to enter my PO so I could finish and leave. Do better people, it's bad enough everything is self checkout inside, ran into garden dept to pick up some tools thinking it would be faster. Nope, get off your phone. read more

Biggest thank you to Hunter who helped us get lumber for our outside table. Great guy who has great customer service. Came back later in the day super last minute but got what we needed in time with his help so again biggest shout out to Hunter. read more

When I drop off material to jobsites, we often have stuff missing. So rather than head back to the shop, I usually find myself at a local Home Depot. I've been to enough that I can rank them against each other. They're mostly consistent. They're mostly everything I need in a hardware shop. This location was great. This visit to this location had me seeking the expertise of Erich in hardware. I brought him a set of hardware (bolts, nuts, washers) and asked him to please duplicate it. BAM. Took him all of 5 minutes to get me everything I needed and I was on my merry way. I also gotta give a shout out to Sara who was helping me with self checkout. Apparently I was lucky enough to pick the most temperamental self-check out machine. Yay me. She watched from afar and jumped on it as soon as she saw me struggle with making my payment. Bonus points for her being on top of it and helping out before I even had a chance to turn around and look for help. I wouldn't mind coming back to this location if we're working in the area again. read more

Not a bad location! Im on the lookout for live plants and the arrangement they have is okay. A lot of them are on the brink of dying but maybe I came on a wrong day. The store is clean and it's just a nice place to walk-around and see their fixtures. I'll probably keep stopping by to check-in this week and hopefully their stock will get better this week read more

There are a number of stores much closer to me than Countryclub. If I have the time I greatly prefer this location. A lot has changed since they opened their first locations. Countryclub for this shopper is the best mix. Employees have the winning attitude I felt I observed more than 4 decades ago. I believe that enhances their ability to sustain a great mixture. I appreciate the entire location. With personnel advice I feel I have been able to make better choices. At this location I have seen brand A and B but only B at a competitor 's location and A, a better choice. My thinking, a wider potential selection. Pricing is justified through service. At other locations I just go. With Countryclub I approach anticipating an enjoyable and positive outcome. read more

I just want to praise the store manager, Tyler Z., the garden center manager, Jake, and service desk clerk, Todd. They went above and beyond in helping me. This may seem like a small thing, but it was big to me. I had purchased two Peace Lilies at another Home Depot for my parents upcoming Memorial Service. I found the Peace Lilies at this particular store fuller and healthier looking. They exchanged the two I purchased from the other store and gave me three for the same price. They did not have to do this. But out of the kindness of their hearts and circumstances under which I needed the plants, it is so much appreciated. It is rare to find such incredible customer service these days, let alone people who give you the time of day to listen and do what they can to meet your needs. I highly recommend the store. Again, thank you for taking such good care of me yesterday. read more

I came to Home Depot today, looking for several things for a big project I had going on and in the process of leaving I noticed that I needed to get a new cell phone holder and upon looking for one I asked several people for help and nobody could locate what I was looking for after 20 minutes of searching. I finally decided to ask someone that the front of the checkout and the kid named Timothy proceeded to help me find what I needed within seconds this kid is awesome and deserves to be in a much better position than what he is now great smile, great attitude he rocks. read more

Cashiers are awesome. I had to return an online purchase due to malfunction and the lead n staff worked expediently to get me a great result. The problem is that the numbers n products on their database is way off. The computer was saying O items in store and I walked out to some isles and found about 7 on the floor in the locked cabinet. So the cashiers called for pick up. I tell you the dude on the floor dragged his feet lacked 100% customer service skills and stunk like a sewer!!!! I told the cashier uggg he smells!!!! And waved my hands to get the stink out of my face. Poor cashiers she said nothing. PLEASE HAVE YOUR EMPLOYEES BATHE DAILY ESPECIALLY IF THEY ARE VOING TO INTERACT WITH CUSTOMERS. Seriously ITS TIME To talk To them ABOUT HYIGENE. read more

I cannot say enough wonderful things about Nathan in tool rentals, one of the most exceptional employees we've ever encountered--not just at Home Depot, but anywhere. From the moment we walked in, Nathan greeted us with genuine enthusiasm and a readiness to help that instantly put us at ease. What we thought would be a simple supply run turned into the beginning of a dream project, and it was all thanks to his incredible customer service. Nathan went above and beyond at every turn. He didn't just point us in the right direction--he walked with us, offered expert advice, and made thoughtful suggestions that elevated our vision far beyond what we had imagined. He listened attentively, understood exactly what we were going for, and worked with lightning speed to get everything we needed, all while keeping a smile on his face and making us feel like VIPs. His passion, knowledge, and dedication to getting it right made all the difference. It's rare to find someone who cares this deeply about their work and the people they're helping. Because of Nathan, what started as a stressful shopping trip became an unforgettable experience--and our dream became a reality faster than we ever thought possible. Thank you, Nathan, for your heart, hustle, and outstanding service. Home Depot is lucky to have you--and so were we. read more

I went to this store to purchase something that said was in stock for the individual at customer service to tell me it wasn't in stock and I went to look just incase because why would it say in stock and not be there. it was there.. but no help or care to sell me the product Never trust what the person who never leaves the desk has to say about inventory read more

I needed two items tonight. I had no idea where to even look for them, honestly I didn't even know what one of them was even called. I found a staff to help, he directed me to the exact aisle I needed, I found my first item. But the second was elusive. So I sought out another staff member and tried my best to describe the item. Would you know he knew what it was called and exactly where it was! I found it in about 30 seconds. Wow they are good!!! Plus I got a third item I needed for this project, and now I can go home and start working on it once again. I'm so happy. Thank you for knowing your stuff Home Depot. Plus I love your American flags out front. You made my day!! read more

The Home Depot - Repairs over the long weekend - Nurseries & Gardening Near Me - Mesa, Arizona

FULLY READ PLEASE HORRIBLE EXPERIENCE NEVER AGAIN! I ordered a microwave online paid to have it delivered between 6-8 it said. About 5:15 I receive a text and email saying an issue need to reschedule delivery so I call and I advise I'm working it needs to be a quick call which they didn't care. I was transferred the person I was transferred to had no idea what was going on so had to repeat everything telling me it had to be signed for. No where it said I had to suing for That should be advised so I could be more alert to listen for the delivery but never told. No text nothing they were on there way. I work 15 hour days and 2 miles from the Home Depot. It took forever on the phone after I advised working not once but twice. Having to sign for it way too much so I cancelled the order. RIGHT AFTER CANCELING THE ORDER I ORDERED FROM BEST BUY THE SAME MICROWAVE FOR 129 AND VERY EASY. I ORDER AND IT WAS DELIVERED DIDNT HAVE SIGN FOR IT NOTHING AND ALSO WAS NOTIFIED WHEN IT WAS OUT FOR DELIVERY. I fully understand why LOWES as way better reviews read more

I just arrived home from this Home Depot and had the experiencing of seeing gratitude for the staff. Alexia had a cart full of goodies, water, juices, and so many different snacks I could not see them all and the cart was decorated so brightly, I thought I had missed a holiday. It was great to see so many smiles (I was offered a snack, but it was for the staff - thank you). It seemed to be a surprise for everyone as a few staff gathered. The store was not busy and it was close to Noon. I am sure whose idea this was, but what a great gift of gratitude. Side note: I did take a picture, but need to figure out how to upload the picture). Today is a great day. read more

I purchased a washer and dryer from home depot on 11/24/24. It was delivered 11/30/24. It worked 1 time. Because my mom is 82 years old she did not use it several times before the 58 hours were up. Well now home depot won't help. Service said they don't service that rural area but every so often. So we bought brand new appliance and are waiting over a week to get broken brand new appliances fixed. I called home depot because I thought they were better than they are. They said there was nothing they could do good bye. Lesson learn. I saved 20.00 per appliance going to home depot. Lesson learned. I am very disappointed. read more

Home Depot's probably the worst place year after year they have less employees and nobody knows anything. I'm here to buy several Christmas trees for my customers. It's 9:30 in the morning and they have nobody working the Christmas tree lot gates are closed. That's OK there's a lot of places to buy trees. Home Depot sucks read more

They basically have everything that I need for home renovations and and inexpensive clamps for movie making, like holding up stuff and clamping back clothing so it will fit more snugly if fits too large. read more

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overweight redhead worker rudely told me "this isn't a furniture store" because i was looking for metal railings for a head/footboard they had online lol... yall sell halloween decorations tf read more

So far my experience has been terrible. I ordered a vanity for my bathroom when I got it in and unboxed it.in my bathroom , it was the wrong one. So then I got a refund and returned the wrong vanity and since I ordered it online, I went directly to a store to re-order. I was told at the store that when they delivered it, they would put it in the bathroom where I had it in the first place. When delivery guys get here they tell me they're only gonna put it in the garage and no further. When a manager that I talked to told me that they would put it back in the bathroom at no charge. I have been a customer at Home Depot for decades and I'm about ready to switch to a different store because I'm not happy with the service I've been getting lately. I sent it back and now I have to go through the whole process again to try and get the vanity for the third time now. Home Depot better wake up is it gonna be losing customers but this is the kind of service that we got. If you wanna know how you can improve this rating, do what you said you were going to do. read more

Appreciate the great customer service from Tim. Easy going and excellent communication

Very bad customer service . Only have workers at the cashiers asking if u pay by cash or card and point you to kiosk . When ask for help to get fans or tow jt things , the page but nobody there to help you . Not once but almost Everytime Esp evening hours . Even the manager is complete useless. I don't understand why pay 4 cashier standing in the aisle guiding customers toward kiosk and do nothing . $16 hours for standing there ??? Good grief read more

Not sure about all of the negative reviews for Home Depot locations. I typically get in, find what I need, pay, and get out. If I need help, I can usually find someone relatively quickly and have had a good success rate with helpful and friendly. Sometimes they don't have what I need, but that happens and I go somewhere else. read more

I am very disappointed in my home depo experience. My wife and I went there this evening to pick out a refrigerator. During our shopping, we were checking out a refrigerator which was in one of the main isles. An employee who were moving pallets made 7-8 trips of which we had to keep moving. He finally said that we would not likely win against his marching. How different our experience would have been if he could have waited the 5 or 10 minutes to look at the selection. There are lots of stores who carry refrigerators. We will likely make our purchase at Loews. We reported the incident to the store manager, Jake, who was understanding and allowed us to voice our concern. Dr. Hamilton read more

Great deal for GE water filters. 2 pack for 54 and some change. One alone cost 39 and some change! I will get the 2 pack all day. I also used my 10% Veterans discount which basically covered the taxes. read more

The Home Depot - Great deal for GE water filters. 2 pack for 54 and some change. One alone cost 39 and some change! I will get the 2 pack all day - Nurseries & Gardening Near Me - Mesa, Arizona

Bad location.... Employees untrained and not helpful by any means. Registers are short of help, wood stripping machine is broken. Inventory is short, staff is rude and do not know how to manage multi customers in front of them. This location is dirty and in desperate need of help. I'd stay away from this location by all means. Go to Lowes. It's actually cheaper and the product is better, as well as the locations are cleaner. Goodbye, Home Depot. Our business will no longer shop with you. Also be skeptical on any credit card apps through Home Depot, they do not have the software completed for Citi Bank and Home Depot links. Stay away! read more

Terrible. Can't keep track of there inventory or keep shelves stocked. plenty of employees standing around doing nothing. Tooka half hour to get someone from lumber. read more

What an awful team of people. We went to rent a truck (yes, they had one available), got the stuff that we needed, which took about an hour, and when we returned to the customer service desk, after waiting a bit more, they told us that we had to wait 2 more hours, because they were so busy, that they did not have time for the customers. Aside from that, we wanted a piece of wood cut to certain measurements, but when I asked to cut 8" of, they told me that their manager's policy was not to cut anything under 12". If I am paying for the whole piece of wood, why could it be cut? Never in so many years of being a customer, did I hear that. Employees are not there to help. They just pass you, you have to chase them to get help. That's very typical at HD. read more

Sunday morning we were needing to purchase a new appliance and we were looking at appliances for 45 mins while seeing 4 different employees walk past without a hello or could I help you or get someone that can help you. Never use to have this problem before but now a days no employee is ever around to help you unless you go to a register to get someone.. it's quite sad.. we left and went to Lowe's and within 5 mins a gentleman came to help us and we bought from them! Sorry HD but if you can't have employees reach out to customers to see if they need anything they go elsewhere! read more