I went there yesterday to buy some tools. No one around to assist to find what I was looking…read more for, but common at most places. Once I had what I thought I needed I went to the cashier. She had us wait while she took a phone call and the line ended up being 5 customers deep. I got home and the master/universal lug nut remover I purchased didn't fit on what was working on. I took it back to return it. They wanted to charge me $22 for a re-stocking fee. I could see the shelf from where I got at the cashier stand. I stated it was not ok and was told since I'm making a scene they would wave the charges. 3 customers in line behind me also those $22 was ridiculous. Needless to say I will not be shopping there again.

I came in yesterday and today to buy a predator engine for my son. The first time I went in a…read moregentleman, with a name that starts with a D was extremely helpful. He guided me to where the engines were, then helped me carry to the register and to my car once I was rung up. I had both my kids with me, one in a carrier and a toddler, so it was wonderful to get such great customer service. Today I came in again, because I ended up needing a smaller engine. Once again I had pretty good help by the employees. Only thing that kind of irked me was this lady who didn't wear a mask walking in and talking loudly throughout the store. On their doors it says its mandatory, no one stopped her to ask her to put on a mask like the rest of the stores around. I know what most of you are thinking, oh you're one of those people. I am, but I'm not, I just believe if everyone who's working and people who are around are respecting everyone by doing so, why couldn't they ask her to do the same. It would have been different if she was in and out, but she stood by the register to chit chat for ten minutes, flapping her lips and spit everywhere. So why didn't you guys ask her to put a mask on, when it says it in the door?

I really enjoy shopping at this store and frequently purchase my dog's food and treats here, often…read morespending over $100 per visit. Unfortunately, I've had multiple negative experiences with customer service, specifically with some of the female employees. During the Memorial Day sale, I politely handed an item to an employee to double-check the price. She responded by huffing and puffing, then snatched the bag out of my hand, which felt very disrespectful and unprofessional. I didn't catch her name, but she was short with blonde hair. It's disappointing because I genuinely like the store, but experiences like this make me reconsider returning. Good customer service goes a long way, and I hope management addresses these concerns.

Great price on propane and feed supplies, very helpful staff…read more Large selection everything from pet supplies to hardware and plumbing.

We have come here often for misc farm supplies and it is increasingly harder to find any help. The…read morecashier's typically don't know. Today I waited at the front for 15 minutes waiting for help, walked around the store two full times and not one person. I asked the cashier to help and she called someone. Stood there again and watched one employee walk into a back room and the other went to help other customers. Hate shopping here.

Every single time I go in to this store to find something they should be carrying they don't have…read moreit, either not in stock or just don't have it. Not sure why I keep trying to give them my business.

Yesterday around 11:30 am, I stopped by this store to have a look at several items. When I walked…read morethrough the door, Diane, who was working in the rear of the store, immediately acknowledged me and welcomed me into the store!. About 5 minutes later, Diane appeared and explained to me the storewide sale they were having. She pointed out many items/. I really appreciated this as several items I was interested in were 40% off! As I made my way through the store, I watched as Diane worked tirelessly in a very warm store. Evidently the air conditioning was not working properly. This did not stop her. I purchased 4 or 5 items all because of Diane. I have been in management a great many years and I can tell you, Diane is an employee that needs to be recognized. She relates to customers well and is aware of store inventory and sales. The other woman working in the store that day could learn several lessons from Diane. Well done Kirklands. I'd say Diane needs a promotion and a raise.

Wow, I haven't been to Kirklands since the Chandler location closed. It was girls shopping/lunch…read moreday today. We stopped in and there was so much to look at. I had to control myself. However, I couldn't resist my new flag pillows. They have 30% off regular price items as well as all Fourth of July were marked down.

I would never recommend this place. Daniel acted like I had put him out and bothered him with…read morequestions. Was uninterested in showing me things or even finding out what brought me into his store. When I commented about the furniture store I had just visited and what they had offered me for a bedroom set, he literally sat down and told me I should probably just go with them although he wanted me to know that their quality of furniture was substandard. Proceeded to give me all kinds of excuses about he isn't even supposed to working, that he's just there to help his family out with getting employees their 40 hours? Like what! Left without even bothering to finish looking around and I will never go there again!

I will not buy anything from here I went in and played for a couch and love seat they said that it…read morewould be here by the 1st of April and now they are saying the 18th of April they take your money and dont deliver