Fast and great customer service!…read more Stacey got back to my request right away and everything was done immediately. The best service we have experienced in years! Very knowledgeable with amazing customer service has been tough to come by lately and these guys have it all! Thank You so much, you found some long term customers here!

I have a broken stove top and contacted Mr Appliance to repair and included the model/serial…read morenumbers of the unit in the service request. Technician showed up, spent 5 minutes searching for a part by the model number to determine the part is not available. So no repair was possible. They charged me $125 and left. A more honest business would charge a fraction to do the part look up and not require a site visit. I will not use Mr Appliance again and do not recommend them nor this business practice.

Excellent service by Wayne. He troubleshooted the problems and was able to fix the multiple…read moreproblems. Very personable and responsible. Arrived on time and kept us in the loop . Highly recommend!

Robert came to do my routine AC maintenance - he was super friendly and very good at explaining…read moreeverything he was doing. He even took pictures to show me what he saw in the attic since I couldn't climb up there. I have been a Felix Appliance customer for years and they have always provided top notch service for a fair price and they stand behind their work. I highly recommend them for all you Heating, Cooling, or Appliance needs - you will not be disappointed.

Joey came out to my house, right when he was scheduled to show up. He charged a fair price for the…read moreassessment of my washer and gave a fair estimate for what the work would cost. Although I choose not to have the work done on my 10+ year old washer, I would definitely call him if I had another appliance problem.

I called because my dryer was broken and the next day Joey came out and fixed it! He did the job…read morefast, professional, was honest, and told me exactly what was wrong and then took care of the issue. I highly recommend this place! If you have any appliances in need of repairs, definitely call Joey and get great customer service! I am very happy and grateful! Not too many honest people out there anymore, so this was a great experience! Thank you!

Look, I'm gonna be honest, I wasn't here by choice. This was my husband's pick but he loved the…read moreselection, organization, and cleanliness. He said everything was clearly marked and easy to find. If you're into home improvement, this is the place to go. I couldn't tell you squat about value since I don't know anything about tools and what's comparable for pricing. Customer service is inapplicable. We used self checkout and didn't actually run into anyone who works here.

I've already returned for multiple projects! My kiddos and I feel like we can actually do projects…read morethanks to Lowe's! Very thankful for Lowe's!

Arron's form of marketing yesterday was to throw there pamphlets out of their car window driving…read moredown the street. They threw about 15 out the window for 5 houses. Terrible display of effort and laziness.

Quick diagnosis and resolution of the problem with my stove…read more Riley was friendly and helpful.

I received an immediate response and quote to my service request, and a was scheduled for a…read morereasonable appointment date. The repairman and his trainee were personable, knowledgeable, very organized and neat. My Bosch washer was working perfectly in no time. I highly recommend this company and will call them for all future repairs. It's nice to have dealings with a business that I can put my trust in for an excellent result. Thank you.

I requested service and received a prompt response with a phone number to call. However, when I…read morecalled and entered my ZIP code, the automated system indicated that my location was outside their service area, despite both their website and Yelp listing my area as one they serve. I followed up through the Yelp chat to clarify the discrepancy, but the responses appeared to be automated, and I was unable to connect with a live representative. While I appreciate the quick initial response, the lack of a clear resolution and inability to speak with someone directly left me frustrated and diminished my confidence in moving forward with the company. It feels like my time is not of value to them. Look elsewhere, please.

They responded quickly with a phone number to call. When I called the woman said they don't work on…read morecompactors and do not advertise that they do...WRONG!

Carlos came out he was super professional. I had a problem with our dishwasher. He quickly…read morediagnosed the problem. Fixed the problem and left my house cleaner than he found it! He did an amazing job!!! Best of all my wife was really happy with the price we were charged!

They sent Brendan (Brandon?) out to take a look at our LG refrigerator, he diagnosed the issue…read more(compressor failure, which we pretty much knew already), but then it was not clear how we would go about getting service performed under the LG warranty. He said we needed to talk to LG about it. We ended up using another appliance repair company, and they took care of dealing with the warranty with LG. Paid $125 for diagnosis, but no repair. Not exactly helpful (especially when dealing with a refrigerator).

Absolutely recommend!!!! You don't find businesses like this anymore. Edwin was FANTASTIC!!!!…read moreWe've been having issues with our 20 year old Kitchen Aid built-in refrigerator for several months. The water dispenser and icemaker stopped working. My husband repairs everything in our home. He was an engineer. He's replaced parts, torn apart assemblies, poured through service sheets and the internet and has been unable to fix this issue. We were hesitant to call anyone, because we had a bad experience years ago, where another appliance repair group told us on the phone that it would be a $250 charge to come to our house to diagnose a problem on our washing machine, and then if they could fix it, the repair cost of parts and labor would probably be over $500, on top of that diagnosis fee. That was more than the washing machine originally cost. My husband got on the internet and figured out the issue and repaired it with a $20 part from Amazon in 30 minutes. My husband did not want to make a call for outside help, but I insisted. We needed professional assistance. After much research, we found Appliance Works, a family owned company that had fantastic reviews online. We called them to schedule an appointment to come out and diagnose the problem. The diagnosis service call was to cost $95, and it would be applied towards any repair costs. After our other experience, this sounded like a dream. The day of the appointment, the technician, Edwin, was right on time. He was sharp, knowledgeable, and professional. To make a long story short, he spent almost three hours working on our problem. He even got Brett, the owner, on the phone when he couldn't figure out the issue after 2 hours, and Brett was right there to support him in thinking through the possible issues. When is the last time you encountered a company whose owner gave that kind of support to his field personnel? We thought they were going to tell us that we owed more, but at the end, the bill was only $95. They gave us a quote for repairs and applied the $95 against that quote. We now have a working refrigerator again. This is an awesome company and they hire incredible people. The owner supports his people in a way that you just don't encounter in most businesses today. We can't say enough about them. Don't look any further; just call them if you need help with an appliance.

Went to schedule an appliance repair. Called and was told they need a card on file. Not a problem…read more That is pretty standard. However they said they needed to email me a form that I then had to print out, fill out and send back with my credit card info. I feel like this is pretty unprofessional and quite frankly a little shady feeling. With AI and scams out there this didn't feel right. Reviews can be fabricated on a website. So it just didn't feel right. A suggestion for your company being that it's 2026. Get this to work digitally. The next company I called sent me a text and I filled out the info on their system. A lot more secure and not as much of a hassle.