Fast and great customer service!…read more Stacey got back to my request right away and everything was done immediately. The best service we have experienced in years! Very knowledgeable with amazing customer service has been tough to come by lately and these guys have it all! Thank You so much, you found some long term customers here!

I have a broken stove top and contacted Mr Appliance to repair and included the model/serial…read morenumbers of the unit in the service request. Technician showed up, spent 5 minutes searching for a part by the model number to determine the part is not available. So no repair was possible. They charged me $125 and left. A more honest business would charge a fraction to do the part look up and not require a site visit. I will not use Mr Appliance again and do not recommend them nor this business practice.

Watch out, fast professional repair ahead! Our oven was running cool and making the Holidays a…read morebaking nightmare! Reached out to several appliance repair shops to se if we could have a technician stop by. Felix responded quickly and was able to have a tech out in under a week! Awesomeness! The technician, Kurt M., showed up and was very professional and courteous He quickly verified what we had suspected, oven was 30 degrees low. Kurt was able to adjust the oven and it was spot on during a test run. We appreciate having a working oven back in the mix and truly appreciate Felix and the whole team. From first contact the team was nothing but the bees knees! Highly recommend if you have something in the fritz!

Very Disappointing Experience We called this company based…read moreon a recommendation from a friend, but unfortunately, our experience was extremely disappointing. We appreciate that they were willing to send someone out the same day, but the visit ultimately was a complete waste of everyone's time. The technician arrived around 9:30 p.m. without a flashlight, tools to check for a leak, or the basic equipment needed to properly diagnose the issue. After attempting to assess the situation, he called his supervisor, but ultimately we were not given any useful information at all. There was no clear diagnosis, no explanation of what was wrong, and not even a quote or estimate for any type of repair. We would have much preferred to simply be told that someone could come out the following day and have a properly equipped and knowledgeable technician sent to evaluate the problem. Sending someone out who is not prepared to diagnose the issue does not help the customer and only wastes everyone's time. Unfortunately, based on this experience, we will not be using this company again and cannot recommend their services.

Joey is definitely a stand up guy. Very professional and very efficient. His prices are very very…read morereasonable and he fixes appliances accurately and timely. I would highly recommend him. If I could give him 20 stars I would.

Joey came out to my house, right when he was scheduled to show up. He charged a fair price for the…read moreassessment of my washer and gave a fair estimate for what the work would cost. Although I choose not to have the work done on my 10+ year old washer, I would definitely call him if I had another appliance problem.

Look, I'm gonna be honest, I wasn't here by choice. This was my husband's pick but he loved the…read moreselection, organization, and cleanliness. He said everything was clearly marked and easy to find. If you're into home improvement, this is the place to go. I couldn't tell you squat about value since I don't know anything about tools and what's comparable for pricing. Customer service is inapplicable. We used self checkout and didn't actually run into anyone who works here.

Young women who was at the self check out watched me scan all my items just to tell me after I was…read moredone that the machine didn't work, she had a bad attitude. Not a good look, I hope she has a better day!

Arron's form of marketing yesterday was to throw there pamphlets out of their car window driving…read moredown the street. They threw about 15 out the window for 5 houses. Terrible display of effort and laziness.

I have used Appliance Works for several years for different appliances at my home and a rental…read morehome. I have confidence that I will receive quality service at a reasonable price. The service technicians are professional in every aspect, appearance and performance. They always arrive within the specified time window, and give a 20 minute notice before arrival. We started using Appliance Works when it was a small business with family members performing every task. Their business has grown as has their professionalism. Why should I use any other appliance works.

Quick diagnosis and resolution of the problem with my stove…read more Riley was friendly and helpful.

I requested service and received a prompt response with a phone number to call. However, when I…read morecalled and entered my ZIP code, the automated system indicated that my location was outside their service area, despite both their website and Yelp listing my area as one they serve. I followed up through the Yelp chat to clarify the discrepancy, but the responses appeared to be automated, and I was unable to connect with a live representative. While I appreciate the quick initial response, the lack of a clear resolution and inability to speak with someone directly left me frustrated and diminished my confidence in moving forward with the company. It feels like my time is not of value to them. Look elsewhere, please.

Absolute Crooks. They are just a clearing house that takes calls and they send you to a two-bit no…read morenothing fly by night company. Total scam the company they sent out to fix our dryer claimed tgey replaced a pump. It was a lie. They left the old one in and charged me for a new one.

Carlos came out he was super professional. I had a problem with our dishwasher. He quickly…read morediagnosed the problem. Fixed the problem and left my house cleaner than he found it! He did an amazing job!!! Best of all my wife was really happy with the price we were charged!

There is a reason these folks have such a great rating on Yelp reviews. They are amazing! David…read morecame out and did a complex electrical repair on our built in fridge which saved us from having to purchase an expensive new freezer door. If you need an appliance repaired. THIS is your company.

Absolutely recommend!!!! You don't find businesses like this anymore. Edwin was FANTASTIC!!!!…read moreWe've been having issues with our 20 year old Kitchen Aid built-in refrigerator for several months. The water dispenser and icemaker stopped working. My husband repairs everything in our home. He was an engineer. He's replaced parts, torn apart assemblies, poured through service sheets and the internet and has been unable to fix this issue. We were hesitant to call anyone, because we had a bad experience years ago, where another appliance repair group told us on the phone that it would be a $250 charge to come to our house to diagnose a problem on our washing machine, and then if they could fix it, the repair cost of parts and labor would probably be over $500, on top of that diagnosis fee. That was more than the washing machine originally cost. My husband got on the internet and figured out the issue and repaired it with a $20 part from Amazon in 30 minutes. My husband did not want to make a call for outside help, but I insisted. We needed professional assistance. After much research, we found Appliance Works, a family owned company that had fantastic reviews online. We called them to schedule an appointment to come out and diagnose the problem. The diagnosis service call was to cost $95, and it would be applied towards any repair costs. After our other experience, this sounded like a dream. The day of the appointment, the technician, Edwin, was right on time. He was sharp, knowledgeable, and professional. To make a long story short, he spent almost three hours working on our problem. He even got Brett, the owner, on the phone when he couldn't figure out the issue after 2 hours, and Brett was right there to support him in thinking through the possible issues. When is the last time you encountered a company whose owner gave that kind of support to his field personnel? We thought they were going to tell us that we owed more, but at the end, the bill was only $95. They gave us a quote for repairs and applied the $95 against that quote. We now have a working refrigerator again. This is an awesome company and they hire incredible people. The owner supports his people in a way that you just don't encounter in most businesses today. We can't say enough about them. Don't look any further; just call them if you need help with an appliance.

Went to the Appliance Works website and filled out their scheduling request form on 07-14-25. I…read morereceived a text msg. from Lydia that same afternoon & scheduled on 07-16-25. Super easy. Super quick. Super efficient and effective communication. Let's face it. We're all busy. I don't necessarily have the luxury of stopping what I'm doing in the middle of the day or stepping away from my desk to make a call. It's much easier to respond via email or text and I suspect that's the case for most busy individuals these days. They called me ahead of time to let me know Chris was on his way to get my appliances fixed. Our Maytag washer was rockin' & rollin' even with the lightest of wash loads & our dryer has no power at all. After a quick diagnostic test, Chris has everything all figured out. It took him a couple of hours (including time he had to obtain parts) but he got our washer & dryer all fixed up! Repair cost was on par with just about any other repair network in the Valley with far better communication. Not fun paying this stuff out of pocket but still considerably less expensive than a new washer & dryer. I would not hesitate at all to recommend Appliance Works to my friends, family or fellow Yelp'ers!