The staff at this store are so nice and helpful! Every time I come in, I'm checked on and they always know where items are. Its a smaller hardware store but you can check inventory on their website or the app. I always try to come here vs the bigger stores when I can. read more

This Ace location is the best! I needed glass cut to order and it was done quick and easy. Jesus in the warehouse was very patient and pleasant to work with. Great employee and I would recommend this Ace location to anyone. Thanks Jesus. read more

The customer service is incredible. This store has a wide variety of items and is very well organized. They used my coupon from another Ace Hardware location, which was very helpful. Diane and Deanna were ver helpful. Thank you to all Ace Employees!! I will be back. read more

This location is close to home. I've been shopping here a lot in the last 2 months. Everything from ele trical, shelves, et cetera

Fantastic customer service. Received a thorough education on replacing a sink faucet cartridge from a very knowledgeable employee Eve. As a woman, I loved being able to get assistance from another woman. On top of that as I was checking out the cashier gave my toddler free toys from a grab bag they keep behind the counter. Very cute and friendly local store. read more

A great hardware store with so many great things to see and find. I'm sure I needed so many more things than I picked up but was happy that they had what I needed and were happy to help me find it. read more

Would give zero if I could. After a pleasant greeting by the cashier, I got about tackled by an "floor" manager for having a backpack not closed completely. His approach and way about explaining their reason why it was an issue was beyond unprofessional. News flash your 1 mile from ASU your going to have backpacks in your store. read more

Paul's Ace Hardware - Still waiting for store manager to inform him why we won't be using ace anymore. - Hardware Stores Near Me - Tempe, Arizona

Love this ACE Hardware, always friendly and helpful people available upon entrance. Recently visited for a simple tape measure and had the pleasure to be assisted by Aumon, and had absolutely no idea a tape measure could have so many features. He took a good amount of time to explain all the products and was refreshingly helpful. Will continue to return to ACE for service like this!! read more

This is our favorite "go to " hardware store when we're in the area. It's close, convenient and staff is always friendly and helpful. The store doesn't look very big from the road but that's because you can't see the big addition in the back. You can rent just about anything from this place because they have it. They also sell propane in back. You can have your tanks filled and the price usually beats the other places that sell it. Yep, we really like this place. read more

I took an interior door that was damaged to Paul's Ace Hardware on Broadway in Tempe to have them measure my door for a replacement door. I was sent to Services in the back of the store where I was greet by an older guy named Pat. Pat measured my door and it was to be sent to a door company so as to be cut down to my measurements. The price tag was $200 and some change. When I finally got the door home I went to put it on. To my dismay, the door would not shut. After further analysis I found the door cut uneven and not the correct measurements. I called Pat at Ace and he said it wasn't the door, it was my house and my frame was probably crooked. NOT. Basically, he would not help me and it was my house' fault. I would not recommend this store or Service department if this is the way they do business like Used Car Salesmen. I'd give them no stars if I could. They're Shysters! read more

It's and ace hardware. Not the friendliest crowd but polite. Had plenty of what I needed and better then Home Depot

This used to be my favorite ACE but I will not go back. I was embarrassed by an employee and treated very unlikely!! I would suggest you go elsewhere! read more

The manager, Brad, is very nice and always professional from my experience. I had a paint problem today and he listened attentively and got two young women to carry out his instructions (they were very nice as well and knew what they were doing). We go out of our way to go to this Paul's Ace. Thank you! read more

This place is always amazing! I came in with a strange ask and Peter and the guys in lumbar went the extra mile to help me out. Thanks guys!

Missy was very helpful in getting a key cut for car and programmed. It was a quick process and she and her team were very friendly.

I just walked out, I was told I couldn't wear my back pack. I'm at 32 year old professor so I have my backpack with me 90% of the time. How rude. I wanted to support a local spot but I'm about to drive an extra 20 minutes to home Depot to buy my load of lumber. read more

Customer service is top notch at this Ace Hardware! Polite, helpful and made sure I was taken care of after a product I had purchased from them failed. Even though I brought in the item and it was out of the warranty time limit, they offered me an exchange. As a business owner who prides himself on customer service, it really is great to bring my business into this store and be treated as any customer should be. Been shopping here for many years and will continue to do so for many more! read more

I got an awesome opportunity to fabricate 2 mobile mirror units for The Phoenix Center For The Arts , and the entire process was awesome! I stopped by my favorite hardware store Paul's Ace Hardware Priest & Broadway in Tempe after designing the units. halfway through the parts list I was asked "what's this for?" I told them that I was building these thingydabobbers for a non-for-profit theatre... and he told me to sit down with the store manager... so I did........ After a couple emails and getting the lists straightened out the store manager, on behalf of Paul's Ace Hardware DONATED ALL THE MATERIALS!!!! This hardware store was my favorite already, but now it's just the best ever!!! Seriously the most helpful and knowledgeable staff, as well as generous company!! Stop by Paul's Ace Hardware and leave them a one-thousand star review!!! Tell em Visa V sent ya!!!! read more

After having a truly terrible experience at the Ave on baseline I came here and was pleasantly surprised. Well staffed, clean store without tons of clutter. The staff is knowledgeable and helpful. read more

Bought a Weber grill to replace my aging parents one that just we wouldn't work. They put it together and than honored the expired pricing for me. Loaded it and even strapped in down for me. I can't say enough good things about this store, great store, staff and the culture that makes you proud to shop there. Thanks so much. read more

They guy helped me out on what I was looking for. It was upon check out, the girl at the register was blowing and popping her bubble gum in my face. I had ace rewards with my husband, and she did not bother to research since we live out of this area. She was annoying as heck! read more

Staff was super friendly and helpful. I actually live behind the Ace on Broadway and Rural Rd but decided to stop in at the Priest and Broadway and liked the selection much more. read more

My mother and I came in with a project to make a spice board to hang on our wall. Joel was the very lovely employee that greeted us at the front and helped us through our entire process. He went above and beyond helping us plan how we were going to put it together and helping us cut each of the pieces to the perfect size. Couldn't of done this project without Joel, this man deserves a raise!! It's far in between you find some one who's cares about their work and helping others. Keep him around!!! read more

Jim set us up with grade "A" customer service today. My boyfriend got his keys stolen the day prior and had to replace everything. Jim made the experience stress free and educational. We had no idea you could bypass the dealer prices and get a car key made with them for just $25. Okay long story short- Jim is great and is one of the few people out there in the world who CARE. Thank you Jim, you are appreciated and I hope someone reads this and lets you know that you brightened our day. read more

I needed to rent a carpet cleaner to get the place cleaned up before some family came into town. I thought I'd patronize small local business and avoid the "big box" stores. I chose the Bissell Big Green Deep Cleaning Machine. The price was great, $24 for 24hr with a refundable $24 deposit. . I made it through one tank of water before the machine stopped working. We called the store and were told that we could exchange it for another one and they would throw in an extra 24hrs for the inconvenience. No problem, that's a chance you take with rental equipment. We quickly exchanged it and headed back to finish the job. . When pulling the machine out of the bed of my truck we noticed some liquid still in the return tank. As I opened it to check the contents I wasn't even sure what I was looking at. Was it...a dead cat, a squirrel, someone's weave??? Whatever it was is was one of the most foul, disgusting and rancid things I've ever had the displeasure of seeing. It's a good thing I have a strong stomach. . We immediately returned to the store for a second time. As the manager approached I opened the tank for her to see. Being indoors with no ventilation the scent of monstrosity in the tank was overwhelming! We were immediately given a full refund and high-tailed it out of there and headed to the "big box" store down the street. . We had to pay a few more bucks but we were given a clean machine in good working order. . . read more

Paul's Ace Hardware - Bissell Carpet Cleaner Rental. Is that a dead animal. Please check your machines before renting them out! - Hardware Stores Near Me - Tempe, Arizona

I have lived in Tempe for 20 years and frequented Paul's for many of those. The other night I had less-than-stellar customer service at the store location. That said, within 2 hours of voicing my disappointment about the establishment, I was contacted by a family member who owns it. She not only tried to make up for the issue, she really seemed to understand the importance of putting the customer first. I thought some of the store personnel lacked in their customer service, and that is something I hate to see in a locally-owned business. I like to frequent Paul's and others over the big boxes, but if the service isn't there, it makes it seem just on-par with the national guys. I can say after this experience that this is a store with local roots that still treats its local customers well, and they quickly make up for any shortcomings. Amazingly enough, they also seem to have a great selection of just about everything I'd expect in a hardware store -- despite the fact the location is small in comparison to a Home Depot. Sometimes smaller is better, and in this case I'm convinced that's the case. I'm glad to have Paul's as part of the neighborhood! read more

Very helpful staff. Location was a little farther than the Home Depot. After the Yelp coupon, the prices for the items that I purchased was on par with Lowest and Home Depot. Those big box stores are OK. However, I am trying to support the local economy. With an adequate selection, friendly staff, and close location, I will continue to spend my money there. read more

Thanks for making my shopping easy! Brought in the broken pieces of what i was needing and they had me in and out with in 5 minutes! thank you! read more

This hardware store is close to where I work, and has almost always come through for me in a pinch. Oddly, I'm more comfortable here than the hardware store up the block from my house. Eric is definitely the best thing about this place, and he recently helped me out with a key that hadn't been cut properly. Spent the time and energy to get it right and make sure it worked for me properly, and I greatly appreciate having a friendly face to turn to at my favorite Ace location. read more

There is a reason I frequent Paul's Ace over the big names such as Home Depot or Lowes: the personalized assistance. Do the big name brands provide this? Yes, bit not at the same level Paul's Ace Hardware does in Tempe. If I need help, they are ready and willing to help me in every aspect of my project. The store manager Bras personally went out if his way to assist me in gathering all the materials I needed for my current project. He knows his store, bounced around to show me all options, and seemed to have recommendations on each project. This guy must love what he does because he knows everything in the store (or he is a constant do-it-yourselfer). I am always pleased with the help I receive and am thankful this place is in my neighborhood. read more

Great friendly staff, always ready to help. Great selection. Good place to get wood cut to your specifications. And to rent tools

This is my store, they have all the parts for my house (if you live in the area, you know how important it is to have parts that fit your house built in the 60's). I feel they are a little overpriced, but I save that in gas by not having to drive elsewhere. They do not have a garden department (to my chagrin), but generally everything else is there. read more

GREAT CUSTOMER SERVICE! ChipKey Vehicle Keys made at a fraction of the cost. They have pretty much everything! Wow! Just when I thought customer service with a smile was dead... read more

Last week I had the great pleasure of visiting Paul's Ace Hardware on Priest and Broadway. What a welcome change from the HD and Lowes experience! Ms. Lori and Mr. Don treated me like family, making sure I purchased exactly what products would work best for my projects and made sure I got the best price in town. They were experienced and gracious (even loaded all the products into my car for me. I had shopped around before I came so I knew I had been given the very best prices. I am so impressed with their products, expertise and kindness. This is old- fashioned, honest business done right! I'll be back soon. Thank you, Paul's Ace! (The grass is looking great.) read more

Store advertises curbside pickup, but when I tried to order and pay for a Chain saw over the phone to be picked up curbside, I was told that this would not be possible and that it would be necessary to go inside the store. Too bad Ace hasn't figured out how to continue to do business with their high risk customers during Covid. read more

awesome customer service! Personable staff with such eagerness to help. Sometimes prices are more costly here than big hardware stores or Walmart but I will continue visiting Ace due to the excellent service and great staff read more

Have been going to this ACE for a few years and have had the best customer service every single time but one (old dude who just hates life). The cashiers are amazing and will always make sure you are happy. Addie is absolutely AMAZING! read more

I live Accross the street I did go here all the time till I went here last week to get a key made for my car the older man behind the key counter acted like I Stold my car and was very rude I WALKED OUT WITH OUT A KEY AND WILL NEVER GO HOME DEPOT IS A MILE AWAY read more

I am new to Yelp, but I wanted to write a review to this hardware store because my husband and I do much of our own home improvement. I live close to this location, so I am a frequent customer. In contrast to Home Depot, it is small, but that is why I shop here instead of Home Depot. I do not have to drive to a mall or a major shopping center to get the tools and equipment that I need, and I do not have to wander the aisles searching for an employee. The staff here is very knowledgeable, pro-active in assisting you, and also very friendly. I have found from experience that they are always well-stocked, and the staff is dedicated to helping their customers. This location is exceptionally good for those of us who are still new to home improvement because the staff is always willing to spend time answering your many questions! read more

I needed a screw for an office chair- I brought the chair with me - within 20 seconds a team member already had what he new I needed. His guess was spot on! I only had cards to pay with since I'd just given all my change to a homeless fellow. They gave me the 25 cent strew for free! I was out of there in less than 2 minutes. read more