Went in to find a laser level for my father. One of the employees Jim was very helpful showing me where to look and took the time to explain which one would be the best for the project I'll be working on. He was quite friendly! I appreciate this location and especially the people that have helped me there. Jim was awesome! I'll definitely be back for any other home improvement needs read more

Store continues to decline with no sales associates available, most days a ghost town. Very few employees and even fewer customers. Today entered to get keys made. One employee with paper in hand and radio was approached by customers. Each time he kept taking the customers to the same old man who could barely walk and shuffled his feet at a very slow pace. If this 'manager' couldn't help he should have called someone else. My company is literally two blocks away, 20 techs, 3 warehouse people and we all drive to Home Depot which is 4 miles away just because their service is 5 star. It was clear getting keys made would have taken an hour as I was 4th in line to this poor old man. So drove to Home Depot and got them made. read more

Bought a washer from them. Took serveral tries to get it delivered. Some glitch in their system kept cancelling delivery and finally it cancelled order and I had to re-order. Less than a week later the machine stops working giving me an E3F5 error. I got on the app, contacted them to see about exchanging it. There they told me oh, it's been less than a week. You need to go through the store. I called the store. There they tell me oh, since it's more than 48 hours, it's not on us. Contact the manufacturer and hung up on me. I spent $1400 in their store and this is the support they offer. I would not recommend buying anything from them. They didn't even offer to give me the number to contact the manufacturer, they basically said not our problem, look up the number to call yourself. read more

I just came from there. Not one single person on floor to help me find something for at least 15 minutes. I searched up and down the aisles. Finally I found someone and showed her a picture downloaded from the Lowe's website. She sent me to the right aisle but my item wasn't there. What a wasted trip. read more

Helpful employees at this store made my shopping experience more rewarding. This store is well stocked & has a very good selection of products, tools, & appliances. Also, they price match with their competitors. That in itself is great value. read more

Customer service at this location is genuinely some of the worst I have ever received. This is not the first time I have waited for an associate for over 10 minutes after pressing the "request service" button. Today, there was an employee directly making eye contact with me while the message for help played over the intercom four times. Not only did this employee make no effort to help customers, they were quite literally doing nothing but staring at the shelfs. I had to walk up to a different employee at the checkout area to request help. After explaining the situation and asking for help, the employee at the register said noting but "yep" in a very rude tone. I then had to wait another five minutes for an associate. Do not go to this location, it is always horrible customer service. read more

100000000% better then Home Depot. Came here after having a rough experience there and had great assistance and very helpful staff.... Highly recommend read more

Lowes Home Improvement is a great place to get the work you need done. They are always so helpful and easy to work with.

Lowe's in Scottsdale has a garden department that actually makes you want to plant something. Loads of healthy plants, fair prices, tidy aisles, and the place is impressively organised. Employees are hard to find sometimes. The parking lot is fine during the day, but it's still Arizona, so keep your valuables out of sight. For plants and potting soil, it's hard to beat. read more

Horrible self checkout area, employees don't know what they're doing. Half th stickers are missing from wood so impossible to find prices. They hire the dumbest people to work complex jobs. The place is terrible. Highly recommend not going, this has happened multiple times. TERRIBLE LOWES read more

I am five minutes from Lowes. Personnel wise the store is definitely better than it was for a number of years. Selection is fairly wide and good. Returns are quick and simple. When I know precisely what to get I am offered assistance. Most of the time I don't and am either invisible or not as interesting as the floor. If I have the time I go to a place on Country Club in Mesa. Employees at self checkout are excellent. My experience is the E McDowell store is better than other Lowes local locations. My experience with plants has been good since the location opened. read more

Tyler was so helpful!! We bothered him three times for help, all while helping everyone!' Such a kind guy working the weekend on Easter

I had hoped that the 3rd time would be the charm, but not charming whatsoever! Do not buy indoor plants here, they will die on you. I was formerly in the plant maintenance business so I know how to care for indoor plants, these folks do not, as they survive for a very short time in my home, as obviously not healthy when leaving the store. I have had better results form the small plant department at Safeway on Frank LLoyd Wright. read more

I work in retail and I have never been so disrespected by someone in my life. Walked up to Rick and another worker asked them a question straight to their faces and they totally ignored me as he was showing his coworker a video of something unprofessional on his personal cell phone. I couldn't believe the disrespect being blatantly ignored. How embarrassing and humiliating, being totally ignored while asking a question by two workers. I just stood there and they didn't say a word to me, as they exchanged words very unprofessional and rude. Say hi to Rick the dick in the gardening section for me thanks! read more

Lowe's Home Improvement - Rick the dick on his self phone, ignoring a customer. - Hardware Stores Near Me - Scottsdale, Arizona

The service is so bad that it is painful going to this store. I realize that you can only choose from the people that apply to work but the managers need to train these employees. They staff have no energy and don't seem to care. If you know exactly what you need and get it yourself then you'll be ok. But if you have questions.... You better ask Google or Siri, cause the staff here are useless read more

I am writing this review simply for the service Stephen Lamont gave me when helping me in the store. Stephen was the one of the nicest guys I've meet and helped me with everything I needed, as well as being friendly and funny with my friend and I. Definitely look for Stephen! read more

I mean, there are just some things you can't find elsewhere. I made three trips for a recent project. I made four in total but my last was to the other one because I went through all of the pumpkin orange krylon. I get anxiety or something these days having to interact with people. Many who direct me to the wrong place anyway. Which is what happened. I was on the website (which has issues) and knew the aisle and bay I was looking for. I must have looked lost because it was some crazy thing like aside W Bay 58 or something. The two chickies who were chatty asked "can wr help you find something" (or something of that nature) I tell them which aisle and they let me know it's the front wall. Maybe. Maybe it was, only the bays on the front wall were the odd ones or something.... I ended up finding what I was looking for by searching a similar product on the website. I'm not sure how prices compare but I do know it was $5 for paint & prime spray paint which I was not able to find at another popular store that has mostly everything. Anyway, of course I'll be back, when I need home project things and tools, plants, soil, and you know, all the things they've got. read more

This is one of my favorite locations. They generally have what I'm searching for, even the quirky items, and customer service is excellent. Picked up a new grill for myself today - not only did they help me get it into my vehicle, they also took the time to wipe it down so it was clean before loading it. Outstanding! read more

This rating is for delivery personnel (Kelan). We purchased a range from Lowe's (McDowell). The first delivery person could not "install", as they do not "install", they plug-in. Unknowing to us, the old stove was hard wired. This delivery person told us we would need to fix and reschedule. Which we did. Our new delivery time was between 1 and 5 p.m. I called twice about 1 p.m. and 3 p.m. Both times I was told that the driver was on his way, and would arrive within an hour and an hour and a half. He was a no-show. I called the delivery center at 5:15 and was told that the delivery was cancelled. And, that the first driver/installer cancelled the order! So there was no range on the truck. (I had to purchase a new range. The sale was over and the range was about $100 more. The store honored my initial price.) On the third delivery, Kelan and Daniel came. I shared my delivery experience and frustration. Kelan was EXCELLENT, professional, patient, empathetic and compassionate. He is the only reason for this five star rating. I teach customer relations as a Business Professor and Coach. Kelan exemplifies an expert customer service professional. Thanks, Kelan, you are top notch! Note-The Lowe's staff was friendly and professional, as expected... read more

Lowe's Home Improvement - Hardware Stores Near Me - Scottsdale, Arizona

I had the greatest experience in Lowe's, all because of the top tier customer service provided by Stephen Lamont. He helped us with everything we needed and showed us quality product. Stephen, or should I say Maverick, definitely ensured I will be returning to this specific Lowe's from now on read more

I bought a adenium obesum aka Desert Rose. Once I got home to repot it, I noticed the potting mix that it was on was entirely really wet and then I saw there was a massive black split in the side of the root. Adenium obesum will try to create a hole or split itself open in order to push out excessive water. I had to cut half of the roots and the entire caudex was rotted due to overwatering. I managed to save it by cutting out the rotted areas and pruning the entire thing down. The brown powder is cinnamon to prevent the roots from getting bacterial infection. Hopefully it will later regrow healthy roots out again so I can plant it. If you plan to buy a Adenium obesum, inspect it before buying. Signs of root rotting is yellowing if the leaves and when squeezing the caudex it is very soft and mushy to the touch. This is maybe the result of the employees overwatering it. We are in the middle of the winter season so they shouldn't be watered that much maybe only 1 or 2 times but lightly. read more

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This Lowe's is always clean, welcoming, and has a wide variety of items from holiday decor to wrench's to garden and everything in between. I've never had an issue purchasing here or with the staff. Prices are generally not over inflated. My only complaint is that they are frequently out of items. Boy a big deal as they usually get it back in stock soon. Overall I'd recommend this Lowe's location. read more

Garbage store, garbage return policy. Long story short- I ordered three sets of fancy holiday lights for my house ($50 each) and only needed two. Today is the day after Christmas and I finally am off and can return the unopened box. The return employee made a face and said they cannot accept any holiday lights. At first I thought she was kidding, as these are unopened- perfect condition with a receipt. Sadly she wasn't kidding. Listen- I understand policies- but Lowes long-standing policy is 90 days with receipt. I had no idea holiday lights could be any different. It's also worth noting that it's Monday, the day after Christmas. It's not February. Essentially if I returned them Saturday- it would be fine, but it's not ok because it is the day after Xmas. This level of stupidity is like federal govt level. I can appreciate they are protecting from shady people who want to rent Xmas lights- but this is ridiculous. these are brand new- unopened and perfect for sale next season. I am happy to spend money at a store that understands customer service. This is the kind of bullshit you can expect from Walmart, it shouldn't be happening here. If this is how they operate I will happily drive farther to Home Depot and spend my money there. At least common sense isn't a lost art there. read more

I go to this store because it's normally a quick in and out. Saturday I asked two different sales associates with help finding a product to which both of them told me they didn't have it and did not bother looking it up to see if they had it. I knew that they carried the product and I eventually found it on my own. This was super annoying. It was not even close to being busy and neither one of them carried at all to put forth any of effort to assist me. Then once I found the product, it was in a locked bin, which took them another 15 minutes to get an associate over to unlock it for me. Zero customer service. read more

Horrible Location! employees are lazy and Never Answer!! phones. They act as if you're bugging them while they're working. They have not been trained well and can't even complete simple questions. It's just so disappointing. Lowe's is suppose to be above Home Depot and I have had way more personable and better experiences with Home Depot. I personally had one of the worst experiences with buying a washer and dryer from them. Had to have it returned. Had to talk to corporate. They had to refund everything. Ended up buying through Costco. Was extremely painless. Well worth not dealing with Lowe's ever again on big orders. read more

I hate leaving a negative review. So often issues can be resolved with a smile, efficient service or even feeling like someone cares. Lowes, you struck out. I need a washer dryer for the new place and stopped in. Lowes had what I wanted and I was made to wait by the young salesman who went to the back and assured me what I wanted was in stock and would be delivered later this week. I was talked into extended warranties, paid and left. What followed was a barrage of calls from different Lowes around town telling me they didn't have what I wanted in stock, did I order online? Mostly total confusion. I assured them what I wanted was in stock in south Scottsdale, after all the salesman checked. Sigh I was finally advised to call the store and, at first they had no earthly idea what I was talking about. 25 minutes on hold and they finally explained that, indeed, my items were not in stock anywhere. At this point I simply said I wanted to cancel and was met with both impatience and rudeness. Yes, I hate leaving negative reviews. Sometimes I have to. read more

Best customer service in town, clean stores, friendly employees, always stocked up. Best Pro checkout in town as well with my favorite cashiers that always work in the early morning read more

Angela is the best!!! Her costumer service skills are amazing. Keep the good job Angela. There's people who really appreciate you. Thank you!! read more

Abby in Kitchen cabinets is the real deal. Professional, attentive, multi-tasking (on mobile phone and company phone at same time with two different lowes checking stock for me). Positive and friendly as well. Highly recommend Abby to help you with hour kitchen cabinet needs. read more

The customer service has drastically deteriorated recently at this South Scottsdale store. As a woman shopping alone it's ALWAYS a challenge to get a male employee to assist you but now it's near impossible. And if successful they're RUDE! For me it's worth paying more to go to Ace Hardware when possible as they have great customer service regardless of gender! Unfortunately just not the same store stock available, ie appliances. I'm not surprised Lowes is losing business if this is how their other stores also operate. It's really too bad. https://apple.news/ASGwTliP-QtO34nCSIc6GuQ read more

Lowe's Home Improvement - Information about Lowes recent sales hit. - Hardware Stores Near Me - Scottsdale, Arizona

A while back, I bough a washer from this store. Then we bought the extended warranty. In April, it stopped working. We filed a claim. They came out and said it needed a new control board and we had to wait a couple of weeks for it. They replaced it and it worked. Well, now it's stopped working again. Exact same symptoms. A filed a claim on 5/25. They scheduled a technician on 5/30. Then I get a not particularly civil text saying they (lowes plan people) don't do our scheduling, we'll come out on 6/2. Ok. I guess. Then I get a message on 5/31. They can't come out until best week. So I contacted the lowes protection plan people. They tell me no, someone will come service it today (5/31) or tomorrow(6/1). Well, I still haven't heard from anyone. So I contracted them again. 3 weeks to Come look at something they already "repaired" but is not working again seems kind of messed up. They basically told me sorry we can't help you, take it up with the company that does the actual repairs. What? So i said, fine, where do I file a complaint. I'd have a chance in the survey after my chat with them. Ok, send me to the survey so I can't start my complaint. What was her response? My chat was suddenly ended with no survey. I'm sure it was an "accident". If this is the way Lowe's backs the things they sell, I'm starting to think I should have gone elsewhere. Buyer beware, I guess. They don't even deserve the 1 star, but that's the only way to post this. read more

I called because I had a couple of questions on an item. the lady that answer made it seem like I was bothering her and when I mentioned I wasn't a pro member she acted even more bothered. she put me on hold and continued to have a conversation with her coworkers read more

Lori at Lowe's is a thief. I brought in a couple returns on the 90th day of a 90 day return policy and Lowe's did not honor their policy. Lori who said she was the store manager was incredibly rude, and not helpful at all. Never shop at this Lowe's ever again. They will rip you off. read more

Convenient location and a wide assortment. Researching items, ordering online and pick-up is easy. I have read other views that customers seem to expect the employees to know how to do projects. Unreasonable expectation. They are retail workers, there are not hired based on working in construction trades. Do your research with your handyman or online and then go in knowing what you need - it's a hardware store, not your mother read more

Just want to acknowledge Derri and Rusty who helped me with Window blinds. awesome friendly customer service just absolutely blown away by their help! thank you read more

Went in to return something with receipt on 5/22 at 4:27pm at terminal 15 (I have receipt) . I had fallen in parking lot and my hand was slightly bleeding and abraded. There was a flower pot in middle of doorway that someone had dropped. I did I not see it as I was carrying in a box. The girl behind register was SO unfriendly and almost seemed angry that I was bothering her with a return. I asked her for a paper towel to put on my hand that was injured and she said, "We don't have anything up here"... she did not try to assist me in ANY way. Just a bad experience and usually everyone is so nice there. Management may need to review who they have interacting with their customers! Just a bad experience all around! Home Depot next time! read more

Lowe's Home Improvement - Hardware Stores Near Me - Scottsdale, Arizona

Just bought my last anything from Lowes. Ordered all new Samsung appliances and had them delivered. Problem is Lowes employees don't deliver there products another delivery company does. I was not present when the delivery took place but my wife was and 3 individuals were very rude and intimidating towards her because they couldn't or wouldn't get the refrigerator through the door and left it on the carport, refused to come up with any solution and started arguing very loudly about how they couldn't do it, lucky I wasn't home, would of kicked there asses out and called 911. I will not do business with Lowes ever again, read more

I picked a clean carpet cleaner out and the girl switched the clean one out i picked out for a wet and dirty used carpet cleaner... and told me this was the clean one... i just wasted 83 dollars read more

Gwen amd the Lowe's system completely kicks ass. Excellent service and positive vibes. Will be coming to your exclusively to get er done. read more

Lowe's Home Improvement - Double - Hardware Stores Near Me - Scottsdale, Arizona

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Worst service ever we purchased 400 dollars with of material and they measured and cut wrong . We called and spoke with customer service and they said to bring it back and we will fix . We get to Lowe's and the manager Sam walks over already with an attitude proceeds to tell us we don't cut wood here and goes all return it but who's cutting it for you we look at him and say we would like to get it recut and he goes we are not doing that. We then tell him that's not what we were told he's goes we are not cutting it . Scottsdale McDowell Lowe's you should be asamhed and I will blast this all over social media . When I asked for the district manager and he goes I don't have it I said I'm asking for it your the manager and he would not give to me . Terrible customer service will never shop there. Lowe's hire a new manager do better please . read more