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    Floor & Decor

    4.1 (289 reviews)
    Closed 6:00 am - 8:00 pm
    Updated 1 month ago

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    Curtis G.

    Went into Floor and Decor with lots of questions . Richard answered all of them. Plenty of tiles varying in size to choose from. Now I ready for my new project.

    Stunning Fireplace wall with decorator touches.
    Mindy B.

    I have made many purchases over the years at Floor & Decor at various locations but the Phoenix store is where I have been to the most so I will review this location. I have spent thousands & thousands of dollars here. Selection and Showroom Floor & Decor is known for its vast selection of flooring options at good prices, especially if you look for their "close-out deals". The stores offer a comprehensive range of products, including: Ceramic, porcelain, and mosaic tiles in various styles and sizes. Wood & Laminate: Hardwood, engineered wood, and bamboo flooring. (I have not purchased) Natural Stone: Marble, granite, travertine- (I have purchased). This extensive selection ensures that customers and decorators can find the perfect materials for any project, whether it's a small residential renovation or a large commercial installation, as I have met many contractors in the store. I have spoken to and met many customers in store who are always friendly. The large showroom space allows customers to see and feel the products in person, which is crucial for making informed decisions about flooring. The Phoenix showroom is particularly known for its size and the breadth of its displays. Positive Feedback: Professional Services: Decorators appreciate services such as design consultations, and project planning assistance. I worked with CAROL & CHRIS at this location who are both patient and excellent. Ask for them, you won't regret it. Educational Resources: I am told Workshops and training sessions help decorators stay updated on trends and installation techniques. I have not utilized the tools so unable to evaluate. Negative Feedback: Horrible at the time it takes with Returns: Customer Service however could be much improved as the return process is horrible having experienced it many times as I was uncertain of my purchase so I would take home items to review in my home & ultimately return what didn't work in my home. Some staff were a bit rude. In fact a long-time manager apologized to me for what occurred. Floor & Decor's return policy is cumbersome and difficult to navigate. Issues of lengthy processing times are aggravating and sometimes you feel like they are accusing you of not being truthful while they verify the return refusing to give store credit or making it difficult which doesn't leave a positive experience. However, on the positive I have never been charged restocking fees. Floor & Decor is a prominent specialty retailer in the hard surface flooring market; It has grown significantly, becoming a leading name in the industry. Here's a brief overview of its history: that I reviewed on the internet as the history of a place always interests me. 2000: Floor & Decor was founded in Atlanta, Georgia, with a focus on providing high-quality flooring at competitive prices. 2000s-2010s: The company expanded across the United States, opening numerous stores and building a strong reputation among professional contractors and DIY customers. 2013: Acquired by Ares Management and Freeman Spogli & Co., Floor & Decor gained the capital needed for further expansion. 2017: The company went public on the New York Stock Exchange under the ticker symbol FND, fueling further growth. 2020s: Continued expansion with new stores across the U.S. and an enhanced online presence, solidifying its market position. Floor & Decor has a notable presence in Phoenix, Arizona, where it has established itself for both professional decorators and homeowners. The Phoenix stores are recognized for their extensive product selection and high level of customer service. The on-line portal of tile items is impressive and accurate with the number in stock which is surprising as stock is changing frequently, but I find it more helpful to go in person. Overall, while Floor & Decor's extensive selection and impressive showrooms are major draws, but the company could improve its return process to enhance the overall customer experience. Despite this negative commentary which I hope provides constructive feedback to management and while I rudimented if I should put the review to 4 stars, I believe 5 stars is worthy based upon selection, online presence & decorator service at no cost.

    New walk-in shower

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    9 months ago

    Great selection. Everything from cheap to high quality. Easy to find everything. Not a lot of staff, but I didn't need them.

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    2 years ago

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    1 year ago

    Richard was so patient locating discontinued tile from other stores. Prices were very competitive and customer service was excellent

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    1 year ago

    Thank you Richard. Smooth and easy purchase today. Appreciate all your help and kindness. Will be back soon to finish all my projects

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    Page 1 of 8

    Ask the Community - Floor & Decor

    Where is the customer service?

    Hi Catherine, we'd like to learn more about your experience at our Phoenix location. If you would, please email further details to caretoshare@flooranddecor.com. Thank you.

    Don’t See Your Question? Ask Away!

    Review Highlights - Floor & Decor

    We must have walked all over the store picking out matching tile, grout, trim, pencils, and flooring.

    Mentioned in 39 reviews

    Read more highlights

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