Wow! We are extremely impressed with the level of service we received from Floor & Decor (F&D). Our current project was to replace wall to wall carpet in 2 bedrooms which we had purchased at this F&D 8 years ago. We were tired of the endless vacuuming of our labrador's hair and sleeping in an environment with a dust-collecting carpet. Due to health limitations, we needed to do as much "shopping " over the phone. Our goal was to compliment our existing laminate vinyl flooring which we purchased at this F&D 8 years ago. We were fortunate to get an inventory associate to go to the aisle and give us the SKU numbers so we could see the items on the F&D website. She flagged down Anthony, the Assistant Inventory Manager who took over the call, made a couple of suggestions based on his knowledge of the color/style of our current flooring. We made a plan to meet Anthony at the store. He was patient, extremely accommodating of our special needs and educated us about our various options. We took 4 samples home and were able to quickly rule out 2. We finalized our decision when Nick Nocero, salesperson for Floor One that would be doing the installation, came to our home to measure. Please see my review of Floor One in Mesa under that company name. Anthony remained extremely available and helpful by phone on subsequent days as we maneuvered through the process of Architectural Review Committee approval by our HOA (we live in a condo). Once the floor was decided upon, Victoria, the Design Center Supervisor got involved. She was extremely helpful in checking on inventory and finding thresholds to be a good match to the flooring. We also were told by the Floor One salesman that we may need colored caulking for the tile that would meet the flooring. Victoria looked at pictures we sent of the current color and suggested a great match. Pleasant and professional, we enjoyed working with both Anthony and Victoria. On the day our flooring was being picked up by Floor One (delivery is an add on it offers), it was pouring. No rain all Summer and on that Monday, it was torrential! Arthur in the warehouse wrapped the entire pallet of our materials in plastic shrink wrap. Part of the loading dock of F&D is covered so the Floor One box truck was able to load without the floor getting wet. Enrique, the Floor One delivery person (he's fabulous), coordinated with our installer Cesar (sensational)the delivery to later in the morning when the rain stopped. When the project was complete, we kept one box of flooring and Enrique brought 4 boxes back to Floor & Decor. The credit was on our credit card within 48 hours. We highly recommend Floor & Decor. read more

Floor & Decor - Flooring and colored caulking being returned to Floor & Decor. - Home Decor Near Me - Phoenix, Arizona

This is for FLOOR AND DECOR BUSINESS ONLY NOT THIS STORE SPECIFICALLY I purchased Luxe Dune tile based partly on Floor & Decor's official online photos, which showed it as a light cream-beige. The actual tile is significantly darker and much more taupe. Because of that difference, the grout color I selected looked completely wrong once installed, and I now have to spend an additional $1,200 to have the grout professionally stained. I contacted Floor & Decor and provided comparison photos, receipts, and documentation. Instead of offering any meaningful resolution, they repeatedly focused on manufacturing tolerances, batch variation, and the fact that the tile was installed. My complaint was never that the tile was defective. It was that their own product photography did not reasonably represent the color of the product. They eventually acknowledged that they understood the issue was the online images, but still denied any assistance and said their decision was final. No reimbursement, store credit, or goodwill adjustment was offered. I understand that screens and lighting can affect color slightly, but this was not a subtle difference. Customers should not assume the product photos on their website are an accurate representation of the actual color. read more

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Love their stores, on this particular day and store it seemed like staff was more interested in talking/chatting or had a team meeting at front check out, we had to approach them several times to get some answers??? Just seemed strange, that they were so enthralled with their own business and not concerned about paying customers. BTW, another group of service individuals were very busy with customers in the store??? A really weird scenario Like I say, I love these stores but will not go back to this location. I wii goto the one on Bell. read more

Went to the store and the only person that attempted to help me was the girl at the front door. The other 3 employees were just standing there doing nothing by the cash register and NEVER greeted us. Its a shame that these employees are so unprofessional and need to do better. They do have a good selection to choose from. read more

I went on a quest for grout. Not gray. Not "warm gray." Not "storm cloud sadness." Terracotta. Arizona terracotta. Sun-baked, clay-blooded, not-trying-to-be-trendy terracotta. Started at the usual big hardware suspects. One suggested I dye grout. Sir/Ma'am, I am trying to do quick grout work, not enroll in a chemistry elective. I do not know what I'm doing and I'm okay with that. I just need the right color. No experiments. So I googled around, ended up here, and immediately realized something about myself: I am apparently sexist when it comes to home projects. I do not want to talk to someone like me who's going to brainstorm vibes with me. I need someone who will say, "Yes. That exists. It's over there." So I politely avoided the very nice ladies (nothing personal, love equality, love the progress of society) and hunted down the lone gentleman quietly existing in a corner of the store like a grout guru. Bless this man. He took me straight to the grout section. No judgment. No confusion. No, "Well, some people like gray." I saw the color chart and immediately knew: I found it.. Then... THEN.... I asked where the actual grout was. Not pre-mixed stuff I asked for. The real stuff. And there it was. Terracotta. In a bag. Waiting for me. I was ecstatic. Truly. Borderline emotional. I can finish my Arizona room. I can restore it to what it was meant to be. I just need a drill, a paddle, and confidence I absolutely do not possess, but that's a tomorrow problem. Pricing was totally reasonable for a small bag, the help was exactly what I needed, and no one made me feel dumb for refusing to accept boring colors in a desert state. Thank you, Grout Guy. Thank you, mysterious floor store whose name I now remember forever. I will be back. read more

Joe was our salesman and was excellent in everything, he knew what he was doing, he helped us pick our colors, tiles, grout, etc for our casita bathroom Above all his customer service was top notch!!!! read more

The ordering process and employees were great! We ordered new wood floors for our home and I appreciated the guidance from staff. The issue I had was with the delivery company--they give a 30 minute notice before arrival, will only wait 10 minutes before leaving if you're unable to arrive by then, and will only drop the palettes off on your driveway. No assistance in moving indoors (as wood can't be left in the elements). Given how much was spent on the floors I found this shocking and wish there was more consideration into the final step of this process. read more

Amazing service today by Richard. Purchased all of our bathroom remodel materials at this location. They have a great showroom with every possible style in shape. So happy with the way the new bathroom turned out. We really appreciate all of the help that we had today from our sales associate Richard and Helga at checkout. Outstanding customer service!! read more

I love Floor & Decor, the products, the tile variety. This review is specific to the Phoenix Camelback store. Arlene was excellent and went out of her way to help locate misplaced marble tile. She was professional and knowledgeable, and I'm grateful for her help. The problem was management and follow through. I was told at checkout not to move my cart and that help would be sent to load the boxes of tile I purchased. As Edward completed a team meeting at the Pro Desk, I waited, employees and management just watched and I felt extremely uncomfortable. What makes this especially disappointing is that the cashier staff did everything correctly. They offered help, requested assistance over the radio, and set the expectation that support would be provided. Had someone simply communicated that no one was available, I would have handled the situation myself without wasting time or standing there waiting while being ignored. I am sharing this review because my experiences at other Floor & Decor locations have always involved a high level of professionalism and respect for customers' time. At this location, however, it was made very clear that unless you are extremely able bodied be prepared to do everything yourself, please don't expect support, even when it is offered. As both a licensed contractor and a woman, I found it unacceptable to be completely ignored by a room full of employees and management while struggling with heavy materials. I will be avoiding this location entirely moving forward and will instead continue to support other Floor & Decor stores that uphold the level of service the brand is known for. read more

We came in to buy vinyl plank flooring for our summer home in Pinetop, and we had a fantastic experience. Joe was extremely helpful and knowledgeable in finding the right colors for all the elements we needed, and making it easy and enjoyable to shop at Floor and Decor. Thank you Joe! read more

I have made many purchases over the years at Floor & Decor at various locations but the Phoenix store is where I have been to the most so I will review this location. I have spent thousands & thousands of dollars here. Selection and Showroom Floor & Decor is known for its vast selection of flooring options at good prices, especially if you look for their "close-out deals". The stores offer a comprehensive range of products, including: Ceramic, porcelain, and mosaic tiles in various styles and sizes. Wood & Laminate: Hardwood, engineered wood, and bamboo flooring. (I have not purchased) Natural Stone: Marble, granite, travertine- (I have purchased). This extensive selection ensures that customers and decorators can find the perfect materials for any project, whether it's a small residential renovation or a large commercial installation, as I have met many contractors in the store. I have spoken to and met many customers in store who are always friendly. The large showroom space allows customers to see and feel the products in person, which is crucial for making informed decisions about flooring. The Phoenix showroom is particularly known for its size and the breadth of its displays. Positive Feedback: Professional Services: Decorators appreciate services such as design consultations, and project planning assistance. I worked with CAROL & CHRIS at this location who are both patient and excellent. Ask for them, you won't regret it. Educational Resources: I am told Workshops and training sessions help decorators stay updated on trends and installation techniques. I have not utilized the tools so unable to evaluate. Negative Feedback: Horrible at the time it takes with Returns: Customer Service however could be much improved as the return process is horrible having experienced it many times as I was uncertain of my purchase so I would take home items to review in my home & ultimately return what didn't work in my home. Some staff were a bit rude. In fact a long-time manager apologized to me for what occurred. Floor & Decor's return policy is cumbersome and difficult to navigate. Issues of lengthy processing times are aggravating and sometimes you feel like they are accusing you of not being truthful while they verify the return refusing to give store credit or making it difficult which doesn't leave a positive experience. However, on the positive I have never been charged restocking fees. Floor & Decor is a prominent specialty retailer in the hard surface flooring market; It has grown significantly, becoming a leading name in the industry. Here's a brief overview of its history: that I reviewed on the internet as the history of a place always interests me. 2000: Floor & Decor was founded in Atlanta, Georgia, with a focus on providing high-quality flooring at competitive prices. 2000s-2010s: The company expanded across the United States, opening numerous stores and building a strong reputation among professional contractors and DIY customers. 2013: Acquired by Ares Management and Freeman Spogli & Co., Floor & Decor gained the capital needed for further expansion. 2017: The company went public on the New York Stock Exchange under the ticker symbol FND, fueling further growth. 2020s: Continued expansion with new stores across the U.S. and an enhanced online presence, solidifying its market position. Floor & Decor has a notable presence in Phoenix, Arizona, where it has established itself for both professional decorators and homeowners. The Phoenix stores are recognized for their extensive product selection and high level of customer service. The on-line portal of tile items is impressive and accurate with the number in stock which is surprising as stock is changing frequently, but I find it more helpful to go in person. Overall, while Floor & Decor's extensive selection and impressive showrooms are major draws, but the company could improve its return process to enhance the overall customer experience. Despite this negative commentary which I hope provides constructive feedback to management and while I rudimented if I should put the review to 4 stars, I believe 5 stars is worthy based upon selection, online presence & decorator service at no cost. read more

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Went into Floor and Decor with lots of questions . Richard answered all of them. Plenty of tiles varying in size to choose from. Now I ready for my new project. read more

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Floor & Decor on Highland. We walked in for extra tile needed for a project. The wonderful girls at the front called out for someone to help us load the tile and Nathan came. He was very helpful, polite and knew what he was talking about. Nathan also helped us load the tile in our truck. Thank you Nathan! read more

Richard was super helpful very patient and give you space to browse once your ready to pick something out or actually need the help he's there and ready read more

Went in bought all the flooring needed for a two story three bedroom home. I paid cash for the materials I bought it was about 3600. When I went to return the items not used the made me wait five days for my money on the return. The wouldn't do business with me if I asked them to wait 5 days for them to get their money so I will never do business with them again for being so cheap to not refund my cash purchase with cash. read more

The absolute worst customer service I have ever had. Visited the store on 1/28 at about 4 pm. The employees were too busy talking to each other. I must have waited 15 to 20 minutes before I walked out. Went to Home Depot and was helped a lot faster. I will never return to that store. I was so furious when I left. read more

I had such a great experience working with Carol Smith a designer at Floor and Decor. She made the process so easy and enjoyable. She helped me choose the correct tile for my bathroom shower walls, floor, bathroom floor, grout and schlueter. Thank you Carol for making this easy! read more

Most amazing service yesterday and today! So many kind people greeting you upon entry and going the extra mile! Tyler from install, Tyler, Madison, Monica, Nohely from Design team, Gama on Halloween , Amarion, Joe, and hope i didn't forget anyone! Thank you for taking the time to genuinely wanting to help me in finding what i needed for my home projects as that task can be so overwhelming . Your patience, kindness, support, input, help with anything and everything sure meant so much!! I recommend you make this your go-to store for flooring and more.. the collonade store on Camelback has the best service I have experienced and am grateful!! They gave me the white glove treatment and sure helped me with what i needed. Thank you what a team of amazing people and all so helpful and positive! read more

Richard at the Highland location was very helpful I came in and knew exactly what I needed he was very helpful read more

If you visit this store, I highly recommend you ask Josh. My husband and I, we do so many houses remodeling, before I used to go to Floor & Decor in Tempe but once they didn't have what I wanted so I went to the Phoenix store. Although I had researched the type of flooring I wanted, I was still undecided about the color and style. Luckily, Josh came up to me and asked if I needed help, he was incredibly welcoming and helpful in answering all of my questions with so many suggestions. He had so much enthusiasm to show me around with all the tiles and backsplash options. Josh even assisted me in placing an order for the tile, gathering the necessary materials, and arranging for pick up. Throughout the process, he reassured me that I get the best customer services and the option he suggested came out really nice. Since then, we always to go to this store and Josh has been amazing huge help, even if he is not there, he makes sure we are being looked after well. Again, josh is my go-to person to have everything arranged and has gone above and beyond to assist us. Thank you so much, Josh, for your excellent customer care, professionalism, and incredible attention to detail with all of our needs, we really appreciate you, and we always can't wait for our new project so we can come to see you. read more

Very patient, very helpful and even called other stores to fulfill an order! Made it easy to pay once for an order from a couple stores. Anthony, Cam and Helga were the BEST!! read more

Horrible. Store messed up original order. Got the wrong tile, and then the wrong price for the wrong tile. They actually shorted themselves $360 bucks. I had to spend an hour going thru everything to figure out their mess ups to do a refund. Then they OVERCHARGED me for the correct tile. When I texted them THEIR OWN ONLINE PRICE they refused to honor it. Manual, the supervisor said he'd review the situatio. He waited 30 minutes while my contractor sat it the parking lot to smugly inform me that in order to get the online price, I would have to pay shipping which would cost me more than just overpaying them. horrible manager and store. An embarrassment to the company. Shop any other floor and decor or another tiling company. Avoid these guys at all costs. You'll overpay and spend hours frustrated for the glory of overpaying read more

I had never shopped at Floor & Decor before (my husband and I went to AZ Tile as it is closer to our home - but NO ONE offered to help). Redoing a bathroom or kitchen can be overwhelming. WOW- what a difference when I walked into Floor & Decor! Greeted by cashiers / team. We needed tile, etc for our new walk in shower (remodel fr a tub /shower in our hall bathroom) F&D is huge - offering gorgeous tile choices, sample shower walls / kitchen backsplashes, etc. "Have no fear - Jeanane of C/S is here!" Jeanane is extremely helpful, knowledgeable & patient. Jeanane stayed by my side helping me choose shower wall tile, coordinating niche, floor, pencil tile & grout. I have never remodeled a bathroom or kitchen before. It is exciting but can be overwhelming. Jeanane eased my mind and I'm so grateful !! F&D has many beautiful choices, great prices & amazing C/S. One might think w these LOW prices that C/S would be just at the register - not at all. Forgot your receipt for a return?...No problem - they can look up your purchase w your phone # (if given at point of purchase) SO convenient. Definitely 5+ stars for quality, customer service, selection, prices! staff! Great teamwork- they loaded my car, thanked me & helped unload my car when they saw me in the parking lot with a return of unused items. Thank you SO MUCH Jeanane and Floor & Decor - we LOVE our new walk in shower! read more

Floor & Decor - New walk-in shower - Home Decor Near Me - Phoenix, Arizona

Great selection. Everything from cheap to high quality. Easy to find everything. Not a lot of staff, but I didn't need them.

Great selections to choose from. Purchase samples, take them home, match them to your decor, that's the best way. They have many people there that will help you with your selections. They will even come out to your home and give advice. Great service. read more

I always come back to floor and decor for my tile projects. Today I needed help and who came to my rescue? Jesus. I'm not making fun. This is his name. He is helpful and friendly. Floor and decor never disappoints. read more

Jenny and Al at your store (Camelback). They helped me with my order and are very conscientious Helpful, caring individuals. You are Very Fortunate to have them working for you. Thank you Chris read more

So first of all I've never bought tile before so let's start there. I went to floor and decor and asked for assistance with getting tile. Told them how many sq feet I needed and they told me three boxes. The gentleman helping me put them in my cart. once I got home and unloaded them it felt like one of boxes was lighter. Come to find out one of the boxes was missing 13 tiles. I went back the next day and was able to get the missing tiles with no issues. It was frustrating to have to go back but at least I got the tiles without out any difficulty. read more

I AM OBSESSED with our new laundry room makeover! Floor and Decor was my one stop shop for both the tile and the butcher block countertop! I went ahead in person to check out their inventory + pick out the tile and butcher block that I wanted. Then, when we were ready a week later, I placed the order online in the morning and picked up the goods 3 hours later! The team working was so friendly both times and I couldn't have had a better experience. I also went back to pick up some sealer and again, they had it at the pick-up counter waiting for me! They have an incredible selection of flooring, countertops, tile, etc. Just walking in here makes me want to renovate our entire home but hubby won't let me do that! ;) I would highly recommend them for any of your home improvement needs! If you go on a weekend, be prepared to wait for someone to help you because they get BUSY! read more

Helga was a cashier that was super pleasant and efficient. She made my shopping experience great. Kudos to Helga!!!! read more

When I tell you I'm a value conscious shopper tae that as gospel. I drive 45 minutes to get the good deals because I am not rich like Beyoncé Floor and decor exceeds my every expectation. I want choice and options and this store never fails to deliver. I want good pricing and they are always the best value. I expect mediocre service and they give EXEMPLARY service in all departments. It's like they are hired for their service mindset and they are trained to develop it into unequalled levels. Today I came in to return 800 in flooring that I mistakenly bought. I picked up many boxes of a flooring that was behind a display showing the flooring I wanted. Anyway I did not want to disappoint my wife by coming home empty handed. I hear "can I help you sir?" And I turn around to see Britton. He says that flooring is discontinued but he thinks there is a pallet of it left. He disappears and then tells me it not only exists but is right here! I got the flooring that my wife really wanted and the service that I didn't expect. Britton is exceptional as are everyone I encountered. Thank you Floor and Decor! Please keep it up, we are fans fo read more

Floor & Decor - Front entrance - Home Decor Near Me - Phoenix, Arizona

This store always seems to have the flooring supplies I need in stock - great selection and prices. Special Kudos to Helga for quick and easy checkout, and appreciate her wrapping my tile edge sticks so they were easier to handle & ends were protected. read more

Richard was extremely friendly and helpful. He was able to help us calculate the appropriate sq footage for what we needed as well as find the perfect grout! We will help be who we work with when we come back next time. read more

I have shopped at Floor and Decor in Tempe during two separate home remodels. If it were not for the pricing of materials, I would have walked right out each time I've been in the store. The customer service is typically lacking significantly; no greetings upon entering, no offers to assist with shopping or selection, etc. Additionally, there was a young woman dressed in a green collared shirt (I assumed she was a manager,) who attempted to "subtly" follow my two young children and I around the store, without offering a greeting or assistance. I was not made to feel welcome in the store during my 30 minute shopping excursion. However, today I walked in and was immediately greeted by one individual, Jake. He directed me to the appropriate location I was searching for (LVP.) I later required assistance in the tile area and no store representative was anywhere in sight. I approached a group of sales individuals toward the front of the store, near check-out, and Jake eagerly assisted me in finding the right design solution for my shower tile. I am giving the store a three star review, but I give JAKE a five star review for going out of his way and assisting me with a positive attitude. I appreciated the excellent customer service that he provided! read more

Richard was super helpful on what to get for our bathroom project! He had great advice and I feel confident our project will go much smoother because of him. read more

Great experience here. I got a ton of samples until I found the tile I wanted in my new first house. It was tough because their selection was so big. Went with honey oak and I think it looks great. Really appreciated Avory. Helped me on many different occasions, and helped me unload and return around 500 pounds of tile. read more

Floor & Decor - Honey oak porcelain tile - Home Decor Near Me - Phoenix, Arizona

Richard was so patient locating discontinued tile from other stores. Prices were very competitive and customer service was excellent

We had a wonderful experience working with designer Nohely. Although I've been to floor and decor many times looking for the perfect tile, I was stuck! Nohely was able to guide my choices and suggest additions to what I already loved to build a beautiful tile plan for our entire home. Highly recommend Nohely!!! read more

Every time I come in everyone is so helpful! Today was no exception. I finally found a tile that I was in love with after many many samples and trips to and from the store. I finally came in to purchase the tile I fell in love with. Turns out that the tile was being discontinued (which I didn't know). So then I was trying to figure out if I should buy extra and how to get it home. From the moment I stepped up to the crate Richard immediately came to help and answer questions. He looked up the stock at other stores, helped me figure out pricing. I asked to see if there was any way to get a deal on what was left (the tile was already at the top I wanted to spend). And with the help of Tim Woodward they were able to get a deal approved for me. Without the deal, I would have only left with the amount I needed for one bathroom, but now I'm excited that I can get all 3 showers done! I have been to other tile suppliers, but I really do feel like this Floor and Decor is the best! I will continue to get all my tile from them for the rest of my projects! Thank you Richard and Tim for helping me stay in budget! read more

Thank you Richard. Smooth and easy purchase today. Appreciate all your help and kindness. Will be back soon to finish all my projects